Very professional & informative friendly staff highly recommended if your having hearing issues…read morecheck them out!! Thanks

Staff was great, efficient and friendly. Place is very professional. What brought me there in the…read morefirst place was that I only had to wait a couple of weeks to get in, as opposed to other places whose wait times were a number of months.

I went to Hearing Evaluation Services after first going to another provider. I'm much happier with…read morethis agency. Initial costs are equivalent but the projected fees (after warranty periods expire) are less costly. Just as important, my opinion, the professional staff has been more responsive to my questions about equipment maintenance (the first place I went to told me not to worry about it, "just come here" and they "would do it for me!! I've also found it much easier to get appointments here. The office staff are great, and sometimes I've even gotten help just on a walk in basis.

This is the 2nd hearing aid provider that I've dealt with. They are far superior to my initial…read moreexperience with the prior organization. The staff is extremely competent and understanding. Appointments are easy to make and they do their best to fit your schedule constraints. If you're thinking it's time to investigate if hearing aids would help you, start here and you will be professionally served.

This review is for the Orchard Park office of Diversified Hearing and Balance . Extremely happy…read morewith the customer service and audiologist . Liz is the customer service person who sets up appointments and gets me in quickly . Peyton is the audiologist and is awesome as well and knows his stuff ! Extremely happy and highly recommend!

This is the office on Delaware in Kenmore. They have other locations around town too…read more I came here to get an earpiece fixed. Happily it was pretty easy. They are taking good Covid precautions and it wasn't crowded etc. I went back a short time later for some supplies and that was also easy. Park in back, they have assigned spots. Very easy.

Bait and switch! I was sent a postcard for a free hearing…read moretest and receive a $10.00 Tops gift card. I had the hearing test; asked about the gift card and was then told ONLY for people who have hearing loss. I am glad I have no hearing loss, but am very suspicious that they will bill my insurance, despite statements to the contrary that the test is completely free. False representation!!!!

I received a letter regarding a promotion stating that I would receive a $50. Restaurant.com gift…read morecard after I took a hearing test. After this was done I inquired about this gift card. The owner, Debbie Bleich said I wasn't eligible because my hearing was normal. She was very unprofessional. She said I wasted her time. About her credentials, she is not a Licensed Audiologist. It says she is a Hearing Instrument Specialist. With a BC-HIS,ACA. When you have a hearing loss you should see a professional. Not someone who runs a scam to get customers. This is false advertising. She will be reported to the BBB.

I'm a current patient at Empire Audiology on Wehrle Avenue in Buffalo NY and have been going there…read morefor around 4-5 months now and just wanted to take a second to give the staff a shoutout about the terrific service that I've been receiving. From Amber at the front desk who does a great job of scheduling to accommodate my availability AND always follows up with reminders (both by phone and in text as needed) AND is always in a good mood!!!, to Dr. Lou who has gone above and beyond several times now to set me up with different aids to try and find a manufacturer that fits my needs. He has partnered with me to not only find the right aids but also to dial them in so that I receive the best output from them for every situation I encounter. Thank you to the entire staff for a wonderful experience!!! Best regards Jim Nutty

My aunt has been a patient of Empire Hearing for several years. I am so impressed with both Amber…read moreand Dr. Lou. Amber at the front desk has been wonderful to deal with. She is so helpful and pleasant every time I've had to call for my aunt. We had a visit with Dr. Lou this past Friday. He was so positive and explained everything in terms my aunt could understand. He explained all her options and stressed that we all work together as a team. When we left my aunt commented how nice he is. That's quite the compliment coming from a 96 year old who is not easy to please.

This is the worst office ever. At the end of June, we took my brother's hearing aids and charger in…read morefor repair again. We were told it would be 2 weeks, it turned out to be 3, yet they lost the charger and tried to blame us. Then after a week, they said they gave us one. Lies! Then they said that they would mail one. This week they said they sent it to the wrong address and it was returned to them. Well, here we are more than 6 weeks later, and my brother cannot hear. I will also be reporting to the Better Business Bureau. This is the Hearing Health Center on Main St. in Buffalo NY. The Moore family is upset!

From the owner: Hearing Health Center, Buffalo, NY. We also have locations in Derby, NY and Lockport, NY. Karen…read moreMartin McMahon M.A., CCC-A is a Licensed Clinical Audiologist. At the Hearing Health Center you can expect Professional service in a personalized setting. Ask about our Lifetime Service which included on all new hearing aids. Most insurances accepted, UAW welcome & Empire Plan! Give us a call today!

This office is horrible. The staff is rude and the doctors gaslight you. Twice Dr. Mascia…read moremisdiagnosed my kids and one of my kids actually has a tumor and is now under treatment at Roswell. I want that man no where near my kids! My son had to go in for a sick visit today and was turned away because we refused to see Dr mascia. They never told us they scheduled the appointment with him to begin with. Nice that sick kids get turned away....

I would give 5/5 except for the sometimes but not every time attitudes at the front desk. Sometimes…read moreit feels like there is an undercurrent of superiority or disdain and other times things are perfect in every way. Any doctor I've interacted with has been great both for their interpersonal skill and their medical. The last objection I have is their phone menu changing at 5:30 to say that the office is closed when the website says they are open till 6pm. It's bad enough to close the phones early but the droning annoying loud mans goes on and on about how great they are without giving any real information on leaving a message which I wanted to do. I pressed Zero and what a mistake that was, it just started the mans annoying too long message to start over. I'm sure whatever management reviewed that message on the office is closed message either didn't listen to all of because they were in a hurry or they enjoy having their ego stroked. It doesn't matter what the message says if it is too long and too loud done by a well spoken person it has no immediate option to leave a message or any option but to sit and suffer being subjected to a non-functional drone on how great TP is. I have long disliked the phone menu sound and length of the message here but the last straw is calling when office is supposed to be open and then being unable to accomplish anything constructive. I will bet that any business that specializes in professional construction of the public face in that field would find plenty wrong and would coach that speaker to do many things differently with the actual menu. Not open during the published hours mm Having an annoying voice on the message. Having a barely functioning menu with no option that is easy to navigate Erratic front desk attitude. Great doctors and nurses/PA's. All this makes a "3 out of 5" score.