I am so impressed with the assistance I've received from the staff, and the product I purchased has been amazing for improving my hearing. They don't look at you as a one-visit customer; instead, they foster an ongoing relationship to make sure everything works as intended. Highly recommended. read more

This is a great business. Ray and Jess really take care of you. Highly recommended!!!

I felt well treated, helped, and guided through the process of hearing aid repair. I plan to return for all my hearing needs.

Had an A+ experience the other day with Spenser at the Hearing Zone. He is fitting my 88year old mother with her first set of hearing aids. He is so patient and kind to her. He spent a lot of time tweaking the hearing aids so the sound was just right. But what is most important is that he speaks directly to my mother and not to me which is so important as she is the patient. Many doctors ignore the patient and speak to the family but not Spenser; he makes my mother his priority. Highly recommend Spenser and the Hearing Zone. So happy we found this gem of a business in Alameda! read more

I had the BEST experience at Hearing Zone this morning. Last week, I started feeling as if earwax was building up in my left ear. It was really bothersome, so I turned to Yelp to find an audiologist who could help. Today, I visited Hearing Zone and got an exam. The audiologist told me that my ears didn't require a cleaning; instead, I should just get drops on Amazon and use them once a month. I SO appreciated his honesty and kindness, but the NICEST part was that he didn't charge me for the appointment! I was in shock!! I definitely plan to tell everyone I know about Hearing Zone (which is why I'm writing this review right now)! Highly, HIGHLY recommend! read more

These guys are so good I'm writing the review from Hawaii and several weeks after the fact. To be honest, as a young woman there's a certain degree of embarrassment that comes with having to have large globular gloops of wax removed from the inner passages of ones head, particularly when you're only reference for such things is a memory of your aging father shouting "What?!" in your general direction, and repeatedly smacking his palm determinedly against the side of his head. Not for the young folks, one might presume. By some strange and wonderful happenstance, the guys over at Hearing Zone have created an environment so that not only is it no longer embarrassing to have wax removed, but you're going to have a hoot of a time and leave with a merry skip in your step. Dr Thakkar is an absolute gem. Fantastically skilled, wonderfully entertaining and welcoming enough that I wouldn't deny I've the desire to go back purely to hang out and chinwag the day away. read more

Crookston is the chronic. My mom is damn near 80 years old and can't, among many, many other things, hear shit. For example, if I says to her something along the lines of, "What do you want for dinner?" she'll reply something along the lines of, "What's in my liver? How am I supposed to know? What the hell kind of question is that? Is there even more wrong with you than what I know about?" Long story a bit shorter: We hauled Moms in to Dr. Raymond Crookston's outfit, Hearing Zone, and he hooked her up with some serious-ass hearing aids that turned her into Lindsay Fucking Buckingham. I'm sorry. I meant to say Lindsay Fucking Wagner. You know. The Bionic Woman. The one with the kick ass hearing. Upon reflection I doubt that Lindsay Fucking Buckingham's hearing is all that great anymore, rocking, as he has, all that...um... AOR/MOR...um...stuff...all these many years. And what with him being nearly as old as my mom. Then again, for all I know Lindsay Fucking Buckingham's hearing may well be all that. JUST WHO THE FUCK AM I SUPPOSED TO BE ANYWAY? LINDSAY FUCKING BUCKINGHAM'S FUCKING AUDIOLOGIST? Please, peeps, let's try to keep things in perspective here, mmmkay? Anyhow, my point is this: my mom, who, as I previously indicated, couldn't hear shit before, can now hear shit. All kinds of shit. So much shit that we now have to be careful whenever we say anything around her. Or in the same county as her. Whereas before my brother, Bachagalupe, and I could holler at each other right in front of her about anything from disappearing her beloved and infinitely annoying terrier to selling her car and claiming it was stolen with Moms none the wiser, now we'll whisper to each other something along the lines of "I think Moms needs a bath" and from a couple of rooms away we'll hear, "I heard that, you no good goddam punks! Fuck you!" Dr. Crookston (who, for whatever reason, I like to think of as Dr. R.C. Coolah) has affected nothing less than what I consider to be a straight-up fucking miracle: He has given back to my mother the gift of hearing. And not just regular hearing either, but what I as a layman would characterize as crazy scary wicked-ass fucking hearing. That's huge too, because someone once told me that hearing is the second most important sense. At least I think that's what they said. Maybe I heard them wrong. read more

I'm an early middle-aged lady who has had borderline poor hearing for quite a while. It's hard for us to admit we have a hearing problem and *gasp* we'll need some big ole ugly cans on our ears. We're all looking down the barrel of cronedom enough as it is and nothing screams OLD LADY more than hearing aids. It was like nothing was immediately obvious anyway, but my husband was getting tired of trying to reinterpret the jacked up responses that came out of my mouth. Half the time I didn't even realize I misheard him - our brains are hella good at filling in the blanks without us even realizing it. Unfortunately these same brains make a lot of errors in the process. All of this to say that I had a problem that: a) I didn't realize I had; b) once I realized it, I was loathe to get the damned aids that'd solve it. I'm vain and did NOT want people staring at my ears and thinking I'm old/dumb. Finally I knuckled under and made an appointment at the Hearing Zone. Thank God. All the folks there, from the office staff to each of the audiologists (Mei Ling Miller tested me; Crookston-the-Younger fitted me) were SO sweet and professional. They understand all the issues (uh, shame, apprehension, guilt) when it comes to getting cyborg ears. They fitted me with a really sweet set of new ears that are so tiny that I can wear my hair up and you'd have to squint to see them. Although my hearing loss is considered "mild" having my new ears has made life so much easier. I don't ask people to repeat themselves, but it's even more subtle that that -- I didn't realize how much energy my brain was using to run its crappy word-substitution program. I feel less ditzy and disconnected. I'm fortunate enough to have my aids covered by insurance -- and the office staff went the extra mile to make sure my authorization came through. tl;dr: Getting aids makes me anxious; the Hearing Zone people made it very easy and made sure I felt like a decent human being in the process. read more

I just went for a hearing test and Dr. Thakkar could not have been nicer or more helpful. His bedside manner was calm, friendly and informative, which was helpful in allaying any fears I had. Not only was the office conveniently located in downtown Alameda, I was able to get an appointment quickly and when I arrived the check-in was speedy. All in all, I was in and out in less than 30 minutes, with the info I need to go see an ENT and take any next steps required. I would not hesitate to recommend Hearing Zone and Dr. Thakkar. read more

After long google search and talking on the phone 3 other hearing centers, this place was the 4th. The person who answered the phone was kind, understanding and helpful. We made the appointment for the same day. Fast, professional and painless. Happy and helpful people work here. I was planning to get the hearing aid from another place but after we saw their cleaning service, I decided to support this business. I highly recommend this place. read more

Friendly, courteous staff. Dr. Thakkar is personable, efficient, knowledgeable and excels in his profession. I highly recommend the Hearing Zone for any audiology needs you may have. So happy they're located in Alameda! read more

Generally I am very wary of doctors, especially those that don't work for an enormous bureaucracy like Kaiser (I know, it doesn't make any sense, but I've just had bad experiences with private practice doctors). In fact, I think I can safely say I hate most doctors. But I do not hate Dr. Crookston, no no. He's great! I work in a loud environment and play music and he fitted me for ear plugs. He is very easy going, and approachable. As far as bedside manner goes, he's one of the best. The staff at the front desk are nice too. The device I took home is a miracle. I can't believe I waited so long to go in. read more

I had a fantastic experience at hearing zone getting impressions for in ear monitors. Everyone was very friendly and knowledgeable. I'm definitely going back! read more

Literally one of the best customer service I've ever experienced. In and out in less than 15mins and booked same day. Cheapest ear wax removal in all of Bay Area ($30-45). Thanks guys! read more

Dr. Thakkar and Jennifer are absolutely great! Great professionalism, very helpful in all customer services and great location for me! Thank you! read more

Dr. Ray Crookston is a top notch Audiologist! He did not hesitate to spend as much time as needed to adjust my hearing aides to the perfect settings. I've seen Ray numerous times over the past three years for minor adjustments and testing. It's always a pleasure to see him. He is very accommodating and always addresses my needs and never seems to rush me out! I highly recommend him!!! read more

A few months ago I went deaf in one ear, without any explanation, not a clue only severe vertigo. So I went to see an ENT who seemed very nice and knowledgeable about his specialty but in the end there was still no evident reason for my sudden loss of hearing. He discouraged me from trying hearing aids. Cue in doctor #2, also a very nice man who was also unable to find a cause -and by default a treatment- for my ailment. However, he encouraged me to look into hearing aids. I came across Hearing Zone one day when we were going to the Alameda Theater (it is directly across the street, but if you blink you'll miss it). I made an appointment to see Dr Crookstone and boy am I glad I did; not only is he the nicest person, great smile, very accommodating but he made me feel like there's some hope for me. I have tried a couple of devices and I can see/hear that we are on the right track. He took care to explain to me in plain language the different options and prices. I would highly recommend going to see this doctor. read more

I have been to numerous audiologists through the years. I am a middle aged woman with severe hearing loss in my left ear, and moderate hearing loss in my right ear. Sudden hearing loss is frightening and isolating. Dr, Ray Crookston has gone way above and beyond to help me. He is knowledgeable, kind, and patient. Since I am in the counseling profession, it is critical that I optimize my hearing. Dr. Crookston thought carefully about which devices would best meet my needs. His ability to listen to my anecdotes about how my devices are working, and then to program my hearing aids accordingly is masterful. Rainy in Alameda read more

Great place ! Nice environment and friendly staff and doctors. I saw Dr. Anish Thakkar. He was very professional and caring. Definitely recommend ! read more

Dr. Ray is a gentle, kind Dr. who works extremely well with squeamish people like me. I would highly recommend him to anyone seeking ear wax removal. He is timely, courteous and knowledgeable. And, I can say the same about his receptionist. read more

The staff here is the absolute best in customer service. I have been other places, but the service I received here really stands out. Thank you so much! read more

i am so impressed with dr crookston. hes a really great guy and hes dog is way nice too. im glad we have a person like you in this world. we definitely need more people like you. thank you very much for all that you do. read more

Awesome place. I was able to make a same day appointment to get some wax removed. Dr. Thakkar took care of me in less than 5 minutes and I was there in total maybe 10 minutes tops. Thakkar and staff were very helpful and gave me good advice for an upcoming procedure I'm having done. Would definitely recommend this place. He hooked it up with a discount too. read more

Went in for what I thought was an ear wax buildup, turned out to just be a dry itchy ear. Dr. Thakkar was very informative of what the issues may be and natural remedies to help with the problem. He was really reassuring and easy to talk to. Will definitely come back if I have any other ear problems. read more

Dr.anish was very professional and honest. The customer service is also a thumbs up. Highly recommend it

WOW, WOW, WOW, my dad can hear again and Dr. Ray Crookston got him there. We had seen another Audiologist in Berkeley first, and my dad really disliked the doc's personality and thought his exam was lacking, or as my dad put it, "All he did was grunt at me like a caveman and then expected me to understand what was said." I must say that I agree with my dad that the first doctor was a bit lackluster bordering on depressing. Well, after several discussions back and forth I came here to Yelp for help and found Jimmy J.'s review and figured if his mom is now blessed with bionic hearing then this Dr. Crookston must be the man. Got on the horn and made the appointment and two weeks later we were in. We liked him instantly, really instantly, especially my dad. He gave my dad a more thorough exam than his regular doctor did, geeeeeez. He's great at talking in a slow, clear voice which my dad appreciated. He was wonderful with my dad, kind, patient and explains everything you need to know about being fitted for hearing aides. The appliances that he recommended my dad try (you can try out different hearing aides until you find the perfect fit) are great, so much so, that I think that he probably hears better than I do now. All I can say is Dr. Ray brought me to tears because my dad can now really hear for the first time in 30 years! Kathleen G. read more

This the best hearing place in Alameda. The service is great. The doctors are nice and clean inside.

These guys were great! I got personalized hearing protection because I play guitar in a band. The doctor was straightforward with me about the cost up front. They helped me to put them in the first few times (not as easy as you might think). They were very friendly. I highly recommend this place!! read more

Dr. Ray is the absolutely wonderful, I am very hard of hearing, what they call in the industry a difficult to fit patient. Dr. Ray works with the hearing aid companies to truly get the best for his patients, he fitted me in three different aids for a month each and we returned every one of them at no cost to me! Finally, we were able to get a pair that have improved my life immeasurably and I am so grateful. It was very necessary for me to try out these different aids as I am a busy mother and professional and my severe hearing loss was quite limiting for me. Also, Dr. Ray takes lots of time to ensure that the devices are properly programmed and really working for his patients. Because he has two locations both with easy parking nearby, it is very convenient to pop in and get an adjustment. Perhaps this is what I appreciate most about Dr. Ray, his generosity in accommodating his patients is unheard of, he will stay late or come in early to ensure that one's hearing aids are working at their fullest capacity. His office staff is wonderful too, very polite and professional. I am so glad that I found Dr. Ray! On another note, while you might be tempted to head to Costco for hearing aids, don't - their people are not trained audiologists, they have no medical training what-so-ever so while you think you are getting a deal, in reality you lose so much with improper fittings and to be honest, when the hearing aids don't work well, you don't end up using them. Dr. Ray carries the top of the line, is deeply knowledgeable about the industry, new trends and improvements in the technology and he is a wonderful, caring professional, I would not trust my hearing to anyone else. read more