Just a quick note about about Jessica. I've taken my mom to this Oakland location a few times…read more Jessica has always been compassionate and helpful. Even when I know she has been a bit stressed out, Jessica has always been understanding and supportive. Recently when my mom lost her hearing aids and we were looking at replacing them, Jessica was gracious. Thank you Jessica. Matt says if you or a loved one may need hearing aids, drop by and see Dr. Crookston and Jessica.

Called to inquire about appointment for ear cleaning - they are not accepting new clients. I was…read morereferred to my Primary Care for this service. I mentioned that's not on their website (or voicemail) that they aren't accepting new patients and the response was "we don't update it every day". Would have been nice to know if and when new patients are accepted. I reached out to a specialty office for a speciality service - based on their website/Yelp/Google that's what they offer. If I wanted to utilize Insurance through my Primary Care Doc that's the route I would have taken. I love supporting local businesses over huge corporations, and would have been happy paying out of pocket for services as it relates to my ear health. This will not be a local business I suggest working with.

This is a great business. Ray and Jess really take care of you. Highly recommended!!!read more

I felt well treated, helped, and guided through the process of hearing aid repair. I plan to return…read morefor all my hearing needs.

Care Quality, friendly staff. If you live in the bay area and need hearing aids advice or a new…read moreone. This is the place to come to. One more thing, they really fo turn your within 24hrs. Helen Bermudez

My uncle has been coming here for years for his hearing aids and hearing aid test. Very…read moreprofessional, very accommodating very compassionate.

I chose Walnut Creek Audiology because of the reviews on Yelp, and I am glad I did. From the moment…read moreof my first phone call, I was treated with respect, as if I really mattered. When I arrived for my appointment, I was greeted warmly, and I doubt I waited more than a few minutes to be taken into the exam room. From there my history and questions were answered, followed by comprehensive hearing testing, and I truly appreciate having the tests explained as they were administered. Results of those tests were also clearly and specifically presented to me, along with the options I had going forward, Needless to say, I was impressed. I left hearing so much better than when I first arrived, and I will definitely be back when the need arises. Thank you, Walnut Creek Audiology, for a first rate experience, and thank you, Yelp, for steering me in their direction.

My husband had to get his earwax cleaned and molds done for custom earplugs. Walnut Creek Audiology…read morewas extremely responsive, and booked an appointment for him for the next week! When he arrived, they got his ears cleaned out (he said he could hear in 3D when that was done) and did the molds to the specifications of the earplug company. They sent him home with the molds in the box ready to ship! We are very grateful for how well they handled this one-off request, and highly recommend them if you need molds taken!

What takes a healthcare professional from being merely good to being positively great?…read more 1 The office is bright, clean, airy, and tranquil. 2 I have never had to wait more than 5 minutes for our scheduled appointment. 3 Every staff member greets you warmly. with a genuine desire to do everything they can to serve you. I've had the pleasure of working with Kassie, Danyel and Jana. I have never been to a friendlier office that is more dedicated to serving its patients. 4 Rachel is thorough and takes whatever time is necessary to conduct hearing tests and to fit hearing aids as perfectly as possible. This may take 25-50% longer than other audiologists who think 80-20 is good enough. And she does it at no additional charge. 5 Rachel is deeply knowledgeable. She stays current with new technology and the characteristics of hearing aids from different manufacturers so she can make a recommendation that will suit your unique needs. 6 Rachel makes it fun to come to her office. 7 Rachel will answer all of your questions, whether obvious or esoteric, fully and with respect. 8 If you have a question between visits, the staff will provide the answer immediately by phone, and if necessary, will send additional materials electronically. 9 I also consulted with Dr Brook Raguskus in the Pacific Hearing office who is a specialist in tinnitus. She too is deeply knowledgeable, respectful, and makes the visit fun. Rachel and her entire team are exceptional. They have earned my wholehearted recommendation.

I haven't given a review in a very long time but this one is well deserved. I noticed my left ear…read moregetting clogged so I tried ear drops and the spray bottle and that made things worse. I couldn't hear out of my left ear. It was horrible! So that night I searched on yelp and found the most amazing hearing clinic. I called the next morning right when they opened and the receptionist was the nicest person and got me an appointment the very same day. Dr. Ashley was the doctor that took care of me. She's absolutely amazing. She was very thorough and explained to me everything she was doing. She definitely spent over an hour with me irrigating both my ears and micro suction. I'm so happy she was able to get all that compacted wax out of both my ears. I can hear again!! I'll definitely be back to have my ears cleaned on a regular basis.

I am a Kaiser member where testing found I could benefit from Hearing Aids. The audiologist…read moreinformed me of Kenwood Hearing Center in El Cerrito as a service recommended to her by Kaiser Patients. Turned out two friends are Kenwood Patients for the past decade and the other for 5 years. Especially satisfied. My work has been with Inessa Rubinshteyn over the past few months. From "test drives" thru selection of Phonak and now making adjustments to my particular needs. Her manner is calm, patient and empathic. I know I am understood by her and she joins me in my celebration of learning to hear in a new way. I asked for a brief appointment for a slight adjustment and her team mate jumped in to help out. I highly recommend Inessa.

This place has been one of the better ones I've used, and I've dealt with a lot of audiologists…read more The one I worked with here (eitan) identified a problem that I'd been having with the oticon brand that the previous audio hadn't figured out. He was also super helpful and clear in his communication - and I ended up with aids that I'm really satisfied with! A+

I've brought two of my aging family members here and I can't speak highly enough about them…read more Extremely professional, great service, very patient, and grandma and her friend love to be able to hear again....... and I don't have to yell to be heard anymore. Top notch!

It was time for adjustments to my 15 year old Oticon Agile Pro hearing aids especially since I…read moreruptured my left ear drum in March due to an infection. In the hearing aid arena functioning 15 year old aids are not that common I'm told. So the problem is finding an outfit that has the ribbon cables to connect to the computer to make adjustments. The place prior to this had no idea what they were doing and finally after coming in a 2nd time figured it out. This time I wanted to make sure they knew what they were doing and had the tools to do it. After calling multiple places in the bay area I finally found one who said they could do it. I questioned them repeatedly regarding this because I didn't want another waste of time like in the past. HearingLife delivered. Not only was the hearing test the most extensive I have ever had but the programming the aids was quick and efficient. Granted aids this old did require a call to Oticon which was resolved fast. After hooking them up the program makes the changes. I asked about other tweaks but at this point my hearing is so bad I'm at the end of what theses aids can do. I opted for the 1 year service plan which covers visits, cleanings, 12 month supply of batteries, domestic and wax guards. Since my bill was $370 for this visit it wasn't a huge leap to go for the service plan at $425. I thought about doing the 3 year plan but I really dont think these aids will serve me well after another year. I noticed some of the reviewers had issues with this place and believe those represent earlier individuals. Overall, the staff was great. Making an appointment from start to finish was via text, kids these days. In the room where aids are actually programed Ella had a full inventory of wires, domes, guards, etc at her disposal which was impressive given past experiences elsewhere where practitioners had little inventory and had no idea what they had or where it was. Overall, Ella did a great job on my test and programming and explaining my hearing issues and would recommend her to anyone.

The front office was warm and welcoming. Ella is knowledgeable, explained hearing loss without…read morerushing, and helped me find ideal hearing aids. My hearing improved significantly, and follow-up care was prompt. For compassionate, professional hearing care, this is the place!

Hats off to Anga and Hannah. I was happy with my widex hearing aids after five years - and they…read morereplaced one that was lost under warranty. My hearing decreased a bit so i looked a buying a new set to take advantage of changes in technology. They suggested the phonak ultrasphere. These have much better controls and integration with the iphone but to get better results you really have to know how to use the app. They got on support with Phonak and walked through my use case and we tailored the app (from the phonak app and apple dash board) so that i could adjust for different use cases : TV, playing live music, restaurant, etc. The Phonak can reprogram some settings with a remote session. So in my house we logged into a support call and they adjusted some of the settings. They also phoned me a few times so that i could learn about some of the nuances - such as adjusting sound levels of background noises. The Phonak allows adjusting speaker and mic levels as well as mike source. It's no fun losing your hearing as you get older but really great having the support of professionals who know their way around new technology!

Updated review: I…read morewas forced to use a different audiologist due to my employer's insurance coverage. After I got my aids, I needed assistance but they never returned my phone calls, emails, or a request for help through the manufacturer's iPhone app. It was worth it to me to pay a "transfer of coverage" fee to Dr. Lao to have her take over maintenance of them. To make a long story very short, the original dispenser put the wrong length wires on my aids so that the front-facing microphones were buried behind my ears making them useless. Certainly explains a lot, eh? Dr. Lao replaced the wires for me and now the hearing aids are in the right place - peeking over the tops of my ears and letting the microphones do what they were designed to do -- pointing towards people I am talking to so that I can hear them. You can read my previous review below.