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    Hearthfire Creative

    5.0 (3 reviews)
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    Services - Hearthfire Creative

    Web design

    Graphic design

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    Groundworks

    Groundworks

    2.8
    (210 reviews)

    We had work done on 2 contracts- 1 for work on pillars to stabilize house shifting and another for…read moresupposedly leveling up driveway to garage lip and front walkway to foundation line. Job 1 (foundation). Workers good guys and by appearances competent to do job, as was the materials used. They had to bring in backhoe for our 6 ft foundation (we live on hillside with springs where houses commonly shift)- I checked on work and it seemed sound. However, they ran day behind and we had to leave when they backfilled and finish that part of job. It had rained previous 2-3 nights and basically they left yard in a mess that will necessitate me bringing in a landscaper to repair (i.e. more than the topsoil disruption they put in contract- dirt clods the size of soccer balls 25 ft away from foundation wall). My recommendation- make absolutely sure you are present to see finished job before you let them leave- I would never have approved the mess they left the yard in. Not really their fault as they were moving mud vs dirt, but they should've left it and came back the next week to finish. Job 2 (driveway and front approach leveling). It turned out this was an unachievable outcome & there is still 2.5 inch "trip" edge between driveway and garage floor. They should never has bid the job. We contested the job as a breach of contract since goal of job not even close to achieved. Gen Mgr came out & agreed. On my threat to taking to small claims court, they refunded me most of cost of that job. Again, they were responsive to my concerns & outcome OK in the end as avoided court hassle. Lesson here: think about what they are proposing is even possible before agreeing to it. The suggestion is that the job solicitors are working on a commission. If you doubt it can be done, it probably can't- have them describe EXACTLY how they will achieve the proposed outcome. Again, no problem whatsoever with the employees- all did their jobs well.

    I have now tried on two separate occasions to refer clients to this company. Each time it was a…read morefight because "their policy" is that only the property owner can make an appointment. As a Realtor, my clients expect me - and rightfully so - to set appointments for them so they do not have to worry about any issues. Well, I have never had as much difficulty trying to give a company business as I have with this one. I guess when you're big enough you can afford to be arrogant. I will never refer or use this company regardless of how many 5-star reviews they have. Customer service is EVERYTHING in real estate. This company clearly flunked that class.

    Hearthfire Creative - web_design - Updated July 2026

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