Everyone one was super knowledgeable. The product is great. The installation person was also very…read moreknowledgeable.

Added a gas bar and rocks to our fire place …read more Staff was grand explained the process and offered a reasonable install price of $150. The installer was even better. I would have put more gravel, but that's easy for me to do

Very disappointing experience. It has been over a month since I first contacted HBR, and I am still…read morewaiting for a basic estimate. Throughout the process, I received multiple commitments on timing that were not met, and many messages and follow-up requests went unanswered. Communication remained inconsistent even after the owner became involved. I understand that schedules can be busy, but clear communication and follow-through are essential. Unfortunately, that was not my experience. When a company cannot reliably provide an estimate or respond to basic inquiries, it raises concerns about how they would manage a larger project. There are many quality contractors who value their customers' time and work hard to earn their business. Based on my experience, HBR did not meet those expectations.

when you book with Kim on the phone ask for Vince he has such a positive friendly attitude…read moreexcellent young man to work with the first time he came He was very careful to be clean and not make a mess mHe covered our fireplace with plastic sheeting, etc We had one mild communication misunderstanding as I was expecting them to go all the way to the top of our approx 25 foot tall chimney so without hesitation Kim sent Vince back out to do it again at no extra charge He did it again using six or seven extension rods to go all the way to the top of our chimney and I'm glad he did because there was definitely more soot up higher! I highly recommend HBR. they are fantastic and wonderful people to work with!

Very professional, prompt, great service! I appreciated them taking the extra time to ensure the…read moreservice was done properly, will certainly call again as needed.

They were knowledgeable and kind. I came in and asked about a remote for the master gas fireplace…read more I asked about the touch screen ones etc and they told me the truth steer clear of them keep it simple and get a good basic remote starter. I'm glad I did I still had to order it from them but it only took a day and I didn't use Amazon went local. Thank you I'm satisfied with the purchase. Oh I did put the box in the wall outlet where the old mili switch was. Looks great and works outstanding. Thank you.

My husband and I walked in and were greeted promptly by a young woman associate. We asked questions…read moreand she said she would call the manager. I was with her, and hubby was across store looking at product. Mgr bee-lined to hubby, ignoring me, and spoke to hubby directly. I walked over to them and mgr continued to talk to hubby exclusively. Hubby finally looked at me, asked me a question and I spoke to mgr. He dismissively answered my questions and comments, but made it clear I was out of line. We left. BTW, mgr was clearly from a culture that did not acknowledge a woman's place in the public square. Too bad we never got the info we needed to see if they could do our job.

Sammy was absolutely wonderful to work with. He was very patient in the amount of time it took me…read moreto choose the materials, changing my mind and ideas as I have never done a reno much less a whole house reno before and he was patient thru al of that as well as my waiting for my financing. He stayed in contact with me and fought other contractors pricing. He broke down the charges to show me why his service would be better. He helped me and I cannot say enough about how pleased I was with his help. They did my baseboards, carpet in my upstairs bdrms, tile in my bathrooms and new shower downstairs. They also did laminate throughout the house. It came out beautifully. I had custom tile floors edged with wood in my kitchen. The design was to be laid sideways and the installer decided it wouldnt look right and did it straight. I was available via phone during the install and the installer never asked me or said a word. Wood work was completed that day; however, when i got home i texted sammy and he quickly coordinated another time for the installers 2 come back and fix it. If I had questions or issurs.. Sammy was almost always responsive in a flash. The baseboard and carpet installers were wonderful. Angel was my shower and floor tile installer and he was magnificent. I gave 4 out of 5 stars instead of 5 out of 5 stars only because of the stain used on the custom floor in my kitchen. It was my design and I asked the installer if he could match the wood stain 2 the laminate thru the rest of my house. He said it couldn't be done as one was wood and one was laminate and encouraged me to just choose a color I liked. All the while during our conversation, he kept looking back and forth on his cell phone. I mentioned to Sammy and felt he sort of brushed it off... even when the baseboard fellow called 2 tell him it wasn't to my full liking. I had already paid the full service amount and since the whole house remodel took so long, I let it go and refinished the wood in my kitchen myself. I would recommend this company for ur flooring, baseboard or tiling needs.

Amazing work. We had issues with both of our gas fireplaces and they haven't worked for two years…read more Danny was able to expertly diagnose the issues and order what was needed to fix the problems. Now we have two perfectly working fireplaces just in time for the winter. The cost was fair and the work was excellent, and we would definitely recommend AstraNova to others.

Detailed request for information and then prompt response with an actual quote. No additional…read moresales pressure or trying to package some bundle.

The communication and response to my inquiry for tile/grout cleaning and wood floor cleaning was…read moreridiculous for a service business. I first tried to get a response through the website tool and did not hear back. Then, as suggested on the website, I reached out by text. After two days with lackluster communication or response, we felt it was best that we reach out to another company for the job. It does appear that there are no recent reviews for this company, so perhaps I should've looked first before I contacted them. We do not recommend this company.

Upholstery cleaning…read more Great communication - responsive in generating a quote. Sent reminders of the scheduled 2 hour window for arrival, including instructions for ensuring a smooth visit. Called ahead of arrival, and showed up well within the scheduled time. Friendly professional service. Did what they quoted, for the price quoted, and were very forthright about what they could clean, and what stains weren't able to be removed. Decent local Irving cleaning service, would recommend.

Great company ! Did a beautiful job on my old hardwoods. Service follow up was great with detail.read more

I am incredibly pleased with the quality of work and the service I received from Ashmore Wood…read moreFloors. They communicated extremely well throughout the process, did exactly what they said they'd do and ensured the work was 100% to my satisfaction. Matching the color and finish was important to me, as I have an open floor plan home. The price was very reasonable considering the high quality of the work. Everyone I worked with was terrific. Highly recommend!

It looks like they are permanently closed, at least at this location. This is unfortunate because…read moreit was our favorite lighting store and we spent several thousand dollars there over the years. . We were very disappointed.

Great folks helped me here since they moved here. Sad they are almost gone! Incredible Modern art…read moreand lighting!