I had these guys come in to waterproof my basement as the first step to having a nice finished…read morebasement to use as a media room. I was skeptical due to my plan of having an abundance of electronics installed down there but I am pleased to say that since they finished the job in May and we have had some heavy rain storms since my basement has remained dry. The process was as painless possible the owner came to my house and they started the job a week later. In less than a week the job was done and came in at the estimated price. I would recommend these guys to anyone looking to seal up there basement

From the owner: We install state of the art French Drain Systems , Sump Pump Installation, Foundation Crack Repair,…read moreVinyl wall moisture barriers and many other waterproofing interventions .

Bob and his crew installed an underground drainage system for a downspout at my house. I had had…read moreproblems with basement flooding when the previous downspout drainage system became blocked. Bob recommended a new type of drainage system and did an excellent job installing it. The way it is designed, it is highly unlikely that my basement will ever flood again. It looks very good and is hardly noticeable. They did a thorough clean-up after the work was completed. All this was done at a very reasonable price. Bob and his crew were very pleasant and easy to work with. I highly recommend Global Basement Waterproofing and would definitely use them again.

I had my basement waterproofed by Global Basement Waterproofing in 2013. They did an amazing job…read more They always respond and arrive during scheduled timeframes, including annual service appointments. Not only do they do a great job on installation, they use great equipment/products and they help educate home owners on the system and its maintenance. It's a huge relief not to worry about my basement flooding! I highly recommend them.

We live at the top of a hill, and we've all heard water runs downhill so we shouldn't have a leaky…read morebasement problem, right? Ha! After watching the (ground level) window well in my front yard fill entirely with water one incredibly rainy day about three years ago when I happened to be in the "cellar," and then let go with all of the water seeping around the frame and down my wall... well I finally understood that damp & musty smell my basement always had. Btw, the spot is not directly under the window but off to the side which is why I always thought water was seeping in through the foundation on the side wall where the stain mostly is (water does move downhill haha). Pioneer Basement responded quickly, gave me several options and quotes, and made financing easy. We decided about two years ago to waterproof only part of the basement since that's the area that is usually damp. We also went with the thermal vapor wrap on that part of the wall, and added the dehumidifier which was optional but recommended. Completely solved our problem - and ended the musty scary haunted basement stink entirely. Fast forward to now. I'm again randomly in the basement (for an internet wiring issue) and notice the absolute faintest but-still-I'm-not-imagining-it damp smell. Yup, after another of the crazy rains we've had this year, and... not at a wall but once again about a foot away from another ground level basement window, a small puddle. Of course, it's at a spot without the drain, sump pump, vapor wrap we'd invested in for part of the basement. Once again, Pioneer Basement sent an estimator over within a day or two - polite, knowledgeable, and quick to deliver multiple quotes (finish the full perimeter, do a smaller portion, consider adding window enclosures to tie into the drainage system...) and financing options. This is a company that delivers a high quality critical product, with a great warranty, at a fair and equitable price. They offer exceptional customer service. Your basement will thank you for having them do your waterproofing. And you'll never need to be scared of opening that cellar door again.

Exceptionally poor, slow-to-no response in simply scheduling an appointment. Took the time off of…read morework only to receive a call just before the difficult-to-schedule appointment to inform that the appointment was cancelled, claiming the one person in the entire company who could do this work was out sick. They would not return the (steep, expensive, overpriced) deposit via the card they charged upon our request, instead saying they could send another person same-day as the appointment after all -- despite supposedly having only one staffer specializing in the particular work we had scheduled out sick (the things that make you go hmm...). Gut feeling told me not to trust their work at that point. The company being too cheap to pay the transaction fee to refund the card they charged for the deposit, instead they issued a refund check needing to be cashed at their specific bank. Absolute refusal to refund the card we paid the deposit with. We cashed the check same day, questioning whether the company had even enough cash on hand to refund us (not a joke). Instead of apologizing for the whole miserable ordeal as business and customer service etiquette would dictate, instead they demeaned us for becoming upset over some really seriously bad bad bad customer service.

Curt and his team were wonderful to work with…read more He provided daily updates with photos and made the process of putting in a french drain incredibly efficient. During our initial meeting, Curt provided recommendations that will help us tremendously when we fully finish our basement. We hired him on the spot and are very happy with his work.

Quality value and professional all in one!! Great waterproofing company located in Hanover…read moreservicing Boston and south shore and western mass

This company "fixed" my sump pump a few years back, it cost me thousands and it broke! I noticed on…read moretheir website they referred to me as a "he" instead of a she. They also took credit for a drain that was installed in 1978, when in reality they broke my drain and had to fix it! Referred to my house as "old" when the house was completely remodeled.

Great job.Great communication. Always got communications about what the next step was from…read more Christina and Robin. Crawlspace looks new.

I recently purchased a new home with some sump pump issues and wasn't sure if the builder was…read moregiving me a runaround about fixing the issue. I wanted a second opinion from a professional. I called Watchman and spoke with the owner who gave me his opinion. He then offered to come out and take a look. Upon coming out, the owner gave me his opinion and recommendations which I could use to go back to my builder with. Watchman did not charge me for this and did not attempt to sell me anything. They simply advised me of some changes I could ask the builder to make as part of my new home's warranty. It's refreshing to encounter a company and owner that genuinely want to help people.

As I take a break from mopping up water and watching my husband dump 16 gallon shop vac buckets of…read morewater out one after the other from vacuuming the water that is pouring into my finished basement, I am reminded of the time I tried to get Tim, the owner of Watchman Waterproofing, to make good on his "lifetime guarantee" of waterproofing. After spending over $80,000 on a full perimeter system with a sump pump and finishing our basement, I am left with a vendor that refuses to make good on his guarantee, and a house that STILL gets water. Tim told me to "go ahead and sue him" vs. making good on his work. DO NOT DO BUSINESS WITH THIS COMPANY if you care about your property ACTUALLY being waterproofed.

I have done some work with with them and they are excellent! In a industry dominated by big…read morecorporations who only care about the bottom line BG is a breath of fresh air. Honest and fair priced

We had a crack in our basement wall that needed injection. They recommended a strap in addition to…read morethe injection for a reasonable fee, were courteous, helpful, and detail oriented. BG did a great job in a short turnaround. Highly recommended! Peace of mind at a good price. Thank you!

Chris did a fine job redoing a brick walkway that was mired by dips, broken curbing and an…read moreunsecured border. I would not have believed what a difference it made! All the bricks were pulled up and the highest standards used to reset and set brick. A cement curbing under the brick not only secured brick but provided a means for directing run off water. The brick was also power washed. (Unfortunately, other remodeling elsewhere created dust and dirt on brick afterwards but that will be hosed off.)

The owner will tell you anything to get your money. She is a liar and a phony. The dates you get…read moreare not even close to when the work will be done. Caveat Emptor! Anywhere but here!