Today I visited this location, met 2 very nice new employees, their names are Jesse and Brittany…read more Extremely personable, excellent at what they do and very thorough. I'll enjoy seeing them in 3 months

I brought my elderly family member here a few days after Thanksgiving 2021. Prior to our visit I…read moreexchanged about 4-5 phone calls with the staff regarding our scheduled visit. Never ever at any point during these phone calls did anyone disclose the facilities dangerously strict "mask protocol." My elderly family member and I arrived on time for our appointment in the early morning hours. The waiting room had about two other people waiting. I assisted my family in sitting down as they are handicap. I engaged the front desk and checked in. The girl at the desk had ear pods in and was listening to something because she initially responded in a distracted manner. The other front desk females were on their cellphones and appeared to be playing games. The girl I spoke with asked if we had masks and I replied no we didn't. She then said she'd get us one. I informed her that both me and my family member had documented medical conditions that prevented us from wearing masks. She didn't understand. I had to explain it again to her. She then went to discuss it with her office manager, Eric. After, what felt like a punitive 20 minute wait, Eric came out and aggressively and confrontationally confronted me about our inability to wear a mask. He was hostile from the start. After a few minutes of back and forth between he and I, my family member started to get visibly upset and nervous. Their anxiety was kicking in from this "Eric the office manager's" inability to handle the situation. Eric, was demanding we each were masks or get out. We was giggling at the fact that we had documented medical conditions that prevented us from wearing masks. I kept asking him why nobody ever disclosed the policy during any of the 4-5 phone calls prior to the appointment and his repeated response was "because it's on the door." Ridiculous! Eric, then asked what our conditions were and who was the documenting doctor. I had to educate Eric that he was violating the American Disability Act and furthermore, he was illegally inquiring about our private personal medical information in a public venue. The waiting room! Where others were watching this unprofessional fiasco. It was I, not him that suggested we find a private room to discuss this as my family member could no longer handle the stress. Once Eric and I got into an empty room he tried to raise his voice and condescend me. He even insisted that I get my doctor on the phone to prove it. And, I actually did get my doctor on the phone to prove it and Eric stilled snarled at the proof. The company does not appear to train their "managers" in how to "manage" conflict or disagreement. Eric then said he'd only allow the family member to not wear a mask but I'd have to leave. I had to inform Eric the "manager" that I was the this person's primary care taker and I was responsible form their well being. If he was kicking me out he would be held fully responsible for anything that happened. Keep in mind we had already been in the building for well over 30 minutes without masks so if there was any possibility that we were going to contaminate the facility with our breath we would have already done so. So Eric was behaving this way with an egotistical intention to win and nothing else. I cared too much for my family member to leave them alone so I put the mask on under my chin and stayed with them as they was shaking, anxious and stressed from the verbal abuse Eric inflicted on us. Then, the nurses performed their pre surgical review and find my family member's blood pressure is "very alarming and dangerously high." So high they need to delay any treatment and call in for a doctor's approval. It never ever crossed these "nurses" mind that my family member has various documented health conditions and one of them was in regards to wearing a mask. Furthermore, she just spent 30 minutes freaking out while two men just about came to throwing punches because of her inability to wear a mask. No, I wouldn't go here ever ever again. There is nothing modern about this place. Their intelligence level, reasoning, managerial and customer service is definitely not "modern." I'd suggest you stay away from this place and take your business elsewhere.

I saw Dr. Jackie after I was rear ended and she had a wonderful bedside manner. My care included…read morerehabilitation services, chiropractic adjustments and even PT exercise. I had to move out of state, but if I was still in town, I would be going there regularly for wellness care. Highly recommend! Thank you so much!!

What a 10/10 experience! I had to say I stop In the parking lot to write this review omg! The BEST…read moreto ever do it! Wow like I've recommended my leasing manager and my downstairs neighbors already! Shout outs to the great vibes and energy the staff had! Special Thanks to LJ and Lashay (spell check) omggggg they took great care of me! Found an appointment that worked super good with my schedule. I honestly felt like I was amongst friends and I loved that! If you are in Carrollton or really DFW this is where you want to go!!!! I've found my new Dental Home!!!! Thank you again IO DENTISTRY you all are sooo amazing (the bad reviews Pretty sure this isn't IO Dentistry.... I think they may have tagged them By mistake because they are sooo Awesome)

Amazing care from start to finish! They truly care about your health not just only your dental…read morecare. Hours a great and work with my schedule.

I want to share what a wonderful aide Tortia is. I have watched Tortia as well as other hospice…read moreaides and Tortia does an exemplary job. She tells my mom ahead of time what she is about to do, she covers her with a towel while she bathes her to keep her warm, she apologizes when my mom says something is hurting but then explains why she has to do it, and she warms the cold lotion between her hands before putting it on my moms skin. I do hope you use Tortia in your training classes; she is a caring dedicated professional that can train new aides regarding how to care for their clients in a loving, respectful, and caring manner.

It has taken me a couple of weeks to write this review for Hospice Plus since my wife passed back…read moreon 4/22/21. I can sum up my experience with Hospice Plus of Arlington with one word, AWESOME. I was hesitant to put my wife into hospice care but I had no choice since it was either a home or hospice at home. This decision turned out to be the very best decision I could have made. The team from Hospice Plus included Tamika (Social Worker), Minnie (Primary Care Nurse), Clarissa (Nurse's Aid) and Jon Mark (Chaplain). From my very first meeting with Tamika through my wife's end-of-life with Minnie and Jon Mark, I was amazed at their level compassion and patience with my wife. They not only cared for my wife but they cared about my wife and her ongoing condition. Not only that, they made sure to take time to check on me and how I was doing through the process. I could not have asked for a better group of people to work with during this extremely difficult time. To be honest, I do not know if I would have gotten through this process without them. I whole-heartedly recommend my Hospice Plus team (I like to think of them in this way) to anyone that is facing a hospice care situation. Thanks again to the good people at Hospice Plus and I will never forget the wonderful you provided to me over the last 3 months. Thank you does not say enough!!!!

There are a lot of hospice providers in the Dallas area, but they are not all the same. After using…read morea less caring and experienced hospice in Lewisville, we reached out to Accolade in Burleson. From the first visit we noticed a difference in the level of service provided by Accolade. The nurses are extremely competent and they displayed a sincere interest in the patient as well as our family. They helped get us through a difficult end-of-life situation. If you are looking for a hospice, call Accolade and you will see what I mean.

We had a very different experience with this hospice. While some of the nurses were excellent, the…read morecase manager was very inconsistent with her service. She was defensive and adversarial when questioned about treatment. When the patient passed, there was no follow up call and it took more than one call to get the medical equipment picked up and there was no instruction for disposal of meds hospice left. The minister was looking to us for direction on how to proceed. I would not recommend this hospice for overall compassion.

Amity Hospice took care of my husband the last 2 months of his life. Everyone from the original…read morecontact person to the person who came when my husband passed were wonderful. Kind, caring, compassionate and quick to answer our questions since this is a moment in life you can't prepare for ahead of time. Thank you to all who took care of Dale. We both appreciate you so much.

Caitlyn has been a HUGE help in acquiring care for our family member needing hospice services. We…read moreare very grateful for the high quality of care and good experience we have received thus far. Thank you!

Mercy Hospice is exceptional. They excel at providing high-quality care, outstanding…read moreadministrative/office support, and effective communication. Look no further, you're loved one deserves the best, and Mercy Hospice is the best in the Flower Mound area without a doubt. (Our loved one was under the care of another hospice in Flower Mound that completely broke our trust.) Thankfully, our faith and trust were restored when Mercy took over our loved one's care. We are beyond grateful to everyone at Mercy Hospice. They are a blessing to our community.

We have been blessed with Mercy Hospice for both our parents. They helped us through…read moreour father ' s illness and death while also providing hospice care for our mother. Through all this time they have maintained the same core team. These outstanding professinals have been our educators and trainers while providing kind and caring support for those of us who care for her day to day at home. Every member of the team; the CNA, LVN, RN and MD are attentive and personable. They are also availale. When they say call any time - they mean it! They also provide ancillary services like home dilivery of medications day or night, social worker, chaplain and office support to help with FMLA forms and such.

This agency is dependable and trustworthy for care for your loved ones. That is super important if…read moreyou are caring for someone from far away to have the peace of mind that a trained professionals.

One word sums up this business....horrible! I hired them to…read moretake care of my family and after talking to them I felt really good about my decision. Unfortunately they turned out to be very unreliable. Several times their care givers never showed up for the appointment, and they never even bothered to call. Needless to say we decided to rid ourselves of their services permanently. Brightstar you should be ashamed!