this saturday and had such a good experience our server…read moreluke was sooo nice, gave great recommendations and even checked on us when we were walking back to our cars which was honestly so sweet i got the truffle mushroom risotto and it was AMAZING super flavorful and perfect if you don't eat meat but still want something really good and of course...had to get fries because fries go with everything

We stopped in after attending a show nearby; gorgeous aesthetic and the waitstaff was friendly and…read morequite engaging! The drinks were well-prepared and our sever was knowledgeable and assisted us with selections. The late-night menu didn't have a lot of options for me (non-pork eater here), so I went with the wagyu burger, which could have been better. We do plan to return to check out the full menu during earlier hours because of the amazing service, though!

My wife and I have been coming to Coconut Beach for several years. We both go to the Independence…read morelocation. If I could I would separate the reviews. Per customer service, the ladies ALWAYS make me feel welcome. They do an exceptional job. I would give them 5+ stars! HOWEVER, when it comes to management I have a major concern. As stated previously, my wife and I have enjoyed Coconut Beach for years. The rates continue to raise, and getting close to $65 a month. Though I understand there are new amenities that are being offered, neither my wife nor I are interested in these services. My MAJOR complaint is; My credit card information was stolen so my bank canceled my card. When I received my new card my wife went into Coconut Beach and was told the old card was declined. She explained the previous card's information was stolen so the bank had issued her a new card. When my wife gave the receptionist the new card, both my wife and my account was charged a $20 activation fee. When questioned about the fee we were told it is company policy and if she did not collect the money the company would take it out of the receptionist paycheck. I have been told these ladies make minimum wage. I later spoke with two other employees who stated this was the policy. It is bad enough that we were charged an additional $40, but there is NO discretion for cases such as ours. So unfortunately due to the continued rise in costs, and hard fast rules that do not take the customer's situation into account, I have effectively cancelled my membership as of today. I hope management will look into this policy to see if it is worth threatening a minimum wage employees with docking their pay in lieu of a common sense approach to a customer's situation.

I was going to an event and wanted to spray tan. I have sprayed tanned all my life because I have…read moreskin cancer. I purchased a spray and added extra brozner which was 42.00 dollars I sprayed and I got out and I was still really white. I mentioned something to the cashier and she said wait until the morning if not come back on saturday and we will give you your money back. So I woke up the next morning and I was not tan at all. I went back up there on Saturday to get a refund and the girl working the counter would not give me one. She said " I have to text the owner and she will give you a call back in 3-5 business days. Well that never happen and I still dont have my money back and they didnt even offer me another tan. Very bad business. Dont go here. the machine had to of been clogged which means they are not doing maintance on their machines. Very bad business.

UPDATE - Do not believe the feedback responses. This company lies and will steal your money. They…read moreact like they will respond with a resolution but really it is only to make themselves look better. Not one thing has been done to return the money charged to me in error since they posted their response. DO NOT USE THIS COMPANY they will steal your money! Everything was great until I stopped services. I cancelled in person at the salon and was assured that it was taken care of. They don't give you anything in writing. To date they have now stolen over $180 of fees and refused to refund and make it right. Beware of doing business with this company!!

I did not have a good experience. I asked for low intensity bed package twice during the membership…read moresign up. It was all about upselling to higher package, regardless of skin tone.

Terrible customer service!! I requested to cancel the membership and the staff informed me that I…read morehad to send an email to cancel; however, they provided me the wrong email and it never got cancelled. I was told that the correct email was provided in my contract. I never imagined I'd have to check my contract for the correct email. I just assumed the staff would know the procedure for cancelling, but I was wrong. Be careful when canceling folks!!

Let me preface this review to say that the beds and facilities are clean and the staff is friendly…read morefor the most part. This review is for Abby. Worst customer service experience I've had in a place of business in a long time. I went in for my usual spray tan and to give my 30 day notice of cancellation as I've moved and this location is no longer convenient for me. Upon cancelling, they charge you a $16.50 cancellation fee. My question was "will I be able to use the spray tan through the 7th of October with this additional fee?" Is it like a proration? The answer was no. "It's a charge so that you aren't charged again October 1st. Unless you cancel exactly 30 days in advance, you'll be charged this additional amount." I've been frequenting tanning establishments for years. Generally, they all want a 30 day notice of cancellation, but prorate your charges. Different companies have different rules and all make you sign lengthy contracts. To each their own. This is not the reason for the review. Abby calls me, as I asked for someone to contact me because the employee "didn't understand it either" and I wanted clarification. Abby reiterated the fee and then proceeds to tell me that "I signed a contract, that there are signs all over and that "I must not be able to read!" WOW. She proceeds to tell me that I am an "entitled c-word" (I won't post that here, but you know), that I cussed out her rep and that I am banned. After the initial shock, I said a few choice words of my own. This isn't about the $16.50. It's about professionalism and integrity. I didn't deserve to be treated that way. I did not cuss her employee out. Customers have questions. This was a legitimate question. Instead of explaining or offering a solution of " to avoid this, we could set your cancelation day to 11/1, or anything similar, she resorted to name calling, banning and lying. I'm still upset by the way I was treated. She also refused to refund the charges and thinks that it is "funny" that I've paid for the full month, the extra fee AND unable to use the service. Proceed with caution here.

Was going to a formal dinner and made an appointment for the morning of. Went in, got my hair…read morestyled along with bobby pins to hold it up (took maybe 20 minutes tops) and by noon it was all falling down!! I was VERY UPSET and asked them to refund my card. Never again.

I still visit this salon every 2 weeks for eyelash extension touch ups. I have had a The Ultimate…read moreFacial and occasional mani and pedi. I have someone else do my hair. I loved the pedi. I laid back in a soft pedi chair and soaked my feet. She exfoliated all the winter grossness off and gave me calve massages. I was able to choose from a number of opi colors. It was quiet and serene. For the facial the skin therapist isn't there any more. She was fantastic and got me into the Skin Script skin care products. I am faithful to my eyelash lady, Crystal. I seriously don't know what i would do without her. She also waxes my eyebrows. She is top in her league. Yes, I'm probably a bit high maintenance...eyelashes,and read the rest of my reviews on The Beauty Buzz list...but a girls' gotta do what a girl's gotta do, right?

Moved from the area, so I called in to cancel. Was told over the phone that I had to come in to…read morecancel. I let them know that would be almost impossible because I had already moved. The lady on the phone was rude and told me if I didn't come in that same day, my card would be charged again.(this was an hour before they closed) So the next day I drove 2 hours to cancel in person. My card was then still charged the following month. When I called to ask, the same woman(Brenda) was very rude and said I needed to cancel by the 5th and I had canceled on the 6th. Terrible customer service. Place is always dirty too.

It's a good business!. I am older and prefer the spray tan but something is always going on around…read moreit. It has been closed for over a month. When I was new I was billed for some appts I didn't use. [didn't know about them] when I found out they were expired but honestly, they gave me some anyway so no harm there. Now after I bumped up to the expensive "any bed" membership, someone working there said I owed another $5 anyway. Something is off and I am yet to figure out what but it seems to be tied to the spray tan. Well that and you know when there are problems because all of the sudden they will start asking about the eyewear again. [selling extras] Money issues, I bet, yet the economy is challenged everywhere and everyone is adding taxes or something. If the spray goes up again, I will rethink.

Great experience my first time here! Riley did my tan and she was a gem. So sweet and made me feel…read morecomfortable. My tan looked great too! I also love that they brush the tan around those "tougher" spots like your knees or wrists, etc. Definitely recommend choosing this spot for any spray tan needs!

The training tan didn't take and they said that imperfections are to be expected. I just wanted…read morethem to acknowledge the experience instead of offer an excuse. My first tan (prior to this) was great but the customer service for this one felt very impersonal. Update: Owner reached out with such a kind, personable email. I will likely come back again because of her email. Thank you!

All the people who work at Island Tan are so Friendly, Knowledgeable (about right lotions & beds /…read moretime to us to get the tan you want) and Accommodating to make you feel like you are welcome & To come Back.. The owner goes above and beyond to accommodate your every need... Strongly recommend this Salon... Just like the Bar in Cheers they want to know Your name & Love to See You Come Back...

Their level 4 bed is the BEST. I went last Saturday. I don't like getting spray tanned but needed…read moreto be tan for an event that same night and the woman working helped me figure out the best bed to go in. Very friendly staff. They were all in masks and the place seemed clean.