25+ years of service. Great vets, good location and great facilities. Highly recommend. Family favorite is Dr. Arneson but others do a great job as well! read more

Unsure how "heart" could be used for this unfortunate practice. Dr. Hunt-Estrada had the bedside manner of Regina George with sighs, eye rolls and constant insistence that spending no less than $2500 for a routine visit warranted bad pet parenting. Because I work in healthcare, I joked that we wait until something is wrong to treat and she withdrew as not understanding the joke and proceeded to berate me on my pet parenting of my beautiful and healthy dogs. Having multiple dogs live well into old age and working as a healthcare professional myself, I will never understand this type of clinician behavior. My dogs are fine and just because I refuse to subscribe to your overpriced procedures in a lackluster clinic in which front desk staff are lethargic and seemingly tired of their mistreatment as well (no one could even change the printer to print on once side), it all makes sense. There are plenty of other great alternatives in the area -- priced well and offering empathetic care to pets and owners alike. I will be pursuing new care for my pets immediately. read more

I have been bringing my pets here since they opened and have always been pleased with the care and concern they have shown. Every service, from basic checkups and vaccinations through the last heartbreaking goodbye has been handled with dedication and compassion. I always felt like they really liked each and every cat. read more

TL;DR: Heartland's Dr. Arneson incorrectly diagnosed my two year old dog's bladder infection as inoperable bladder cancer. After our most recent experience, I am saddened to say that we are now searching for a new primary veterinarian clinic. We have been bringing our pup here for two years and typically see Dr. Hunt. She has always been caring with our pup and with us as first-time dog owners. For nearly two years, I have been happy with the service and care we received, even if it can be pricier than other places. We felt we were giving our pup the best care possible until last week. Our pup has previously had one UTI, which was treated at Heartland. When he started urinating blood a week ago, we scheduled an appointment expecting treatment for a UTI or bladder/prostate infection. You can imagine my heartbreak and shock when I got a phone call with a cancer diagnosis. He saw Dr. Arneson that day, as Dr. Hunt was unavailable. When we had first dropped him off in the morning, it was very apparent that they were stressed due to being down a vet that day. This is understandable, but not an excuse for what we experienced. Dr. Arneson called me about 5 hours after our pup had been dropped off and let me know that there was a large amount of blood in his urine, which we already knew and suspected would prompt additional testing. He did an X-Ray and didn't find any bladder stones, which prompted an ultrasound. He let me know that the ultrasound showed a large bladder tumor, which was Transitional Cell Carcinoma (TCC), in an inoperable location. He also stated that there was bacteria found in the urine testing, which he believed to have irritated his "very friable tumor," thus causing the blood in the urine. He prescribed an antibiotic for the possible UTI and an anti-inflammatory for the tumor. At this point, my boyfriend is asking about lifespan. Dr. Arneson stated that, after looking it up earlier that day, the average lifespan was about 250 days with the anti-inflammatory treatment. We felt he delivered this diagnosis in a rather cruel manner, stating there would be "no emotions," and left thinking our dog wouldn't make it to his third birthday. We did not receive a referral to any other veterinarians, any images taken, or any test results. We did receive a nearly $600 bill. We were heartbroken and immediately began doing as much research we could. We contacted two oncology clinics for a consults and both stated they could not confidently say that he had cancer or a tumor. Virginia Veterinary Specialist referred us to their internal medicine specialists to get additional imaging and to do actual diagnostic testing before agreeing to see us for a consultation. During the week that we had to wait for the specialist visit, our dog had begun vomiting after every meal, which we came to learn was caused by the anti-inflammatory he was prescribed. We called Heartland on the day the vomiting started. Dr. Arneson would not speak to me personally, and I spent 15 minutes on hold while I waited for the receptionist to get an answer from him. He decided to prescribe another medication to help the vomiting but did not recommend that we cease using the medication. Against our better judgement, we continued on his treatment plan. When we finally were able to see the internal medicine specialists, we got the news that our dog did not have cancer. He had a bladder and prostate infection, which was our initial suspicion. She stated the "tumor" that was seen on the original ultrasound was actually inflammatory cells caused by the infection. The anti-inflammatory was the culprit of the other symptoms he was experiencing (vomiting, lethargy, food and water avoidance). Dr. Arneson also failed to prescribe an effective amount of antibiotics to treat an infection in a dog his size. Additionally, the "anti-nausea" medication he previously prescribed was actually to prevent GI issues caused by the anti-inflammatory, but the dosage was also incorrect. We left this visit with a recommendation of neutering after finishing an additional week of the correct dosage of antibiotics. We were also advised to increase GI protection and start a true anti-nausea medication. While we were relieved our dog would recover and did not have a cancer diagnosis, we were frustrated with the $1,100 spent on getting the correct diagnosis initially missed. This entire experience was quite honestly traumatizing. We were absolutely disappointed in the misdiagnosis and improper treatment, but more so in the way that Dr. Arneson treated this whole situation. While I won't discredit others' experiences, ours reflects a concerning pattern shared by others who previously trusted this same clinic. I share this to caution others considering this clinic. I cannot entrust them with any further care after this ordeal. I urge anyone who currently or plans to trust this vet with your animal to do your due diligence. read more

Had to bring my daisy here for an emergency because I couldn't get in to see her regular vet. They were friendly and professional and compassionate and got me a same day appointment. Dr Hunt has been fantastic and they were patient with me calling several times with questions concerning changing Daisy prescription food and accommodating so that I could get it locally as they are an hour from me. read more

Teeth cleaning turned into a $900 bill with no call or approval requested for the additional dental work they did. My wife checked a box that said do whatever it takes to make my dogs mouth healthy. This is true. This is something that should have limitations. You removed all but one of my dogs upper teeth. Are you kidding me? You took that consent too far. There was no infection, no smell, she was eating kibble fine. Now she needs a effing straw to eat. I want the name of the person that took that consent form and decided it was ok to remove 8 teeth. Also I am trying to let this go and move on. I would advise you to discontinue defending this or communicating with me. I will continue to trash your business, you will have to live with this. My dog will eat through a straw. read more

Heartland Veterinary - Veterinarians Near Me - Harrisonburg, Virginia

I've been taking my pets to Heartland for over a decade but due to the latest 4 awful visits, it's time to find new care for my furry babies. Unfortunately, two of my cats passed away within one month of each other (one from old age and the other due to cancer). I've found there is only one vet who cares and provides care while the others seem to be disengaged and aren't offering the level of care they once provided. The final straw was when they lost the ashes for my cat after I paid $328 for the cat to be euthanized, cremated, and ashes returned. The office staff is unfriendly and not compassionate. And although I understand that it's difficult to keep employees, it's not okay to treat grieving pet owners in a dismissive way. read more

Update: 14 years old and still kicking...April of 2017...These folks are like Dr. Doolittle. I noticed that the negative review comes from Chillicothe, Ohio. Maybe that guy has the wrong place. These people are kind, caring, and fair. I just wish they treated people too! SAVED MY DOGS LIFE...PERIOD! We have a 12...now going on 13 year old beagle that was fit, healthy, and well taken care of. He developed a pain in his neck that became debilitating. We tried three different vets for a diagnosis. None of them x-rayed the dog, but all knew it was in the cervical area of his spine. One vet told us that he could not be x-rayed without being under general anesthesia. As you all know, general anesthesia carries risks for older animals and older humans too. We initially tried prednisone, an anti-inflammatory, and a painkillier, but the dog did not show signs of improvement. As he declined over the next couple of weeks, they all suggested euthenizing him because of the pain level, and that he was too old for surgery. He got to the point of barely being able to stand. With one last hope, on the recommendation of a friend, we made an appointment at Heartland. Although they were completely booked, and already overwhelmed with appointments, they saw our dog. The staff all stayed late ON A FRIDAY, to make sure that all of their patients were taken care of. The first impression of the office was a professional, clean, and competent medical facility. The service level far exceeded any expectations. Honestly, I wish Heartland treated people too. Dr. Beach gently examined our dog, and came to the same conclusion that it was a problem in the cervical spine area. Then she wanted an x-ray. My wife and I expressed our concern about anesthesia, and she informed us that there would be no anesthesia. After the radiographs were processed, Heartland emailed them to a Radiology lab for confirmation. Within a few minutes, we were informed that our Beagle had degenerative disc disease (basically a bad disk) . Dr. Beach recommended a protocol of medications that did not include Prednisone. She also recommended low level laser therapy. We did the first laser treatment that day, and our dog immediately showed minor improvement. It has been about five months since our first visit. Our beagle that could barely stand, walk, and was in pain is now doing GREAT! He takes walks in the mountains, climbs stairs, wags his tail, enjoys playing, occasionally runs, and loves treats...He is now only taking one pill daily, and has routine laser treatments for maintenance. This probably all sounds very expensive...it wasn't. It was far less expensive than surgery would have cost. We are extremely grateful for the competent veterinary care that Heartland provided and still provides. These folks deserve a hundred stars! read more

If I could give zero stars, I would. I will say that the staff and Dr.'s have always been very friendly and treated my dogs very well. However, TWICE now I have had a bad experience relating to the accuracy of what services were scheduled for my dogs. The first time, I had one of my dogs there for a rabies booster and a nail trim, only to find out after getting his records that the groomer could not service him because his shot records were not up to date. After calling Heartland, his booster hadn't been given when I had him there when previously. Today, one of my dogs was scheduled for the rabies booster that he hadn't been given before, and my other dog for a nail trim and flea meds. My daughter took the dogs to the appointment and Heartland called me for payment of an EXORBITANT amount of money. When I asked about the charges, there were several services performed that I DID NOT ASK FOR, NOR did anyone call me to discuss what was needed for my dogs before doing so. Thoroughly disappointed to say the least and I will be transferring my pets records elsewhere. read more

great people from dr brian arneson to everyone else for over 15 years has been great to all my dogs . great staff that cares , merry christmas to all of you chuck k read more

Not a trustworthy vet practice. My boyfriend and I have been going to Heartland for 3 years and in the past 3 years there's been many things that have been "miscommunicated" which leads to money loss on our end. I always ask for an estimate and have done so since the start and recently I asked for a estimate for our new puppy and for the estimate it said the rabies was no cost. However when I actually took him to get the shot we were charged for rabies. So I asked why, when on the estimate it seemed like it was included. They said that the estimate was based on a wellness plan which was around $47 a month for our puppy. However, we never have had a wellness plan for any of our pets and on our other estimates it wasn't based on having a wellness plan. So, there should have been no reason why the estimate was based on a wellness plan. If I would've been given a correct estimate or told PRIOR to getting the shots of the actual cost, I would've taken my puppy to the multiple different places that do rabies shots for FREE! Also this past week I was ordering heart worm preventatives and was told I shouldn't order 6 months of x weight because my puppy will grow over. So I asked them what to do and they said to order 1 or 2 months of x weight and then order the bulk amount for the weight that he'll actually be. So I said "that makes sense can I order the 1 month single dose and the bulk dose amounts now?" And the techs said yes they would approve it. But, my order got cancelled so I called and asked why and they then tried to state that the "notes" that they had of the conversation said to order a single dose and then re-weigh every month and buy it monthly. This was so frustrating because I was told something completely different by their other techs and today they were trying to make it seem like I was the one who was in the wrong and trying to explain why they can't approve it ahead of time (which I understood from the beginning but I was told something different so I was trying to do what they told me). Not professional and there's obviously a lack of communication among the techs and doctors to the customers. Other than these two recent issues there been a multitude of other things that are concerning. I won't be going here again. read more

Dr. Brian was great. They called me to remind me that my cat was due for her rabies shot, and after I told them I had moved away they happily/quickly sent me all her records. Good people, good service. read more

It's wonderful to be greeted by the friendly staff at each visit! They are always happy to see me and my pet (but mostly my pet!). I never feel rushed or unimportant. As a new pet parent, I have lots of questions and they always take the time to explain everything and answer my questions. read more

My dog got attacked at the park and Heartland Veterinary took her in right away on a Saturday even though we weren't a past client. They got her all fixed up and were very kind. I would definitely use this vet again! read more

I was somewhat alarmed at the removal of 4 more teeth in addition to the 6 teeth previously... comment was due to bone loss in the same area I also have a tough time figuring out their billing items ... I read it in sense they are charging for the same item twice just in a different description explained category. My Dog is 12+ equals 72 years on the chart ... good health EKG was done .. perfect!! Got to get positive on these dental issues?? Bottom line $700... ouch! read more

The entire staff here is great. Dr. Arneson is the best. He has been seeing my cats since he joined Heartland Vets and I have been very pleased. read more

A caring and compassionate team that is patient, understanding, and committed to caring for their fur-patients. A little more pricey than others, but if your furbaby is like family (like mine,) worth every penny because there's nothing more valuable than the trust relationship that exists between furbaby caregivers and furbaby parents. I'd never go anywhere else - and it just so happens that the best veterinarian in the world, Dr. Heather Beach, happens to work there! read more