Excellent place to order a cake! Working with them to find a cake style and price point was very…read moreeasy, and their quick and professional communication gave me peace of mind when paying through their secure portal. When the cakes I was interested in were out of my budget, they offered inspiration pictures of what they could do within my budget. The cake looked beautiful and got so many compliments. It was moist and tasty, not dried out like some professional cakes are. When I wanted more of a certain color scheme, they pivoted and accommodated quickly and were very nice about it. The "icing on the cake" of their customer service was that they were worried about the meringue pops melting if I picked it up the night before because of the temperature change from their cake fridge to a regular fridge, so she came in early the next morning so I could pick it up right before the party. So many companies would have left me to deal with that on my own, but they went a step above to make sure I had a cake and experience that I was happy with. Cannot recommend them enough. Thank you Custom Cake Cakery!

I stopped by Custom Cake Cakery today to pick up some cupcakes. I used to come here before when it…read morewas a different bakery years ago. So it was my first time here since they changed. I was greeted right away. The young lady at the counter was nice, she was patient, and she answered all my questions. The store is a vibe. There are beautiful flowers and decor, and it's pretty and clean inside. There's a table inside, but it's not much space to eat there. So it's more of a pickup type of bakery. They had several different flavors of cupcakes in the display which all looked tasty!! They also sell custom cakes and other baked goods. I grabbed my cupcakes but I was taking pics for my review. So as I'm taking pics, I'm smiling and minding my business. A lady walks in and you can tell she was in a bit of a mood. She started talking to the girl behind the counter in a rude tone. So I went on taking my pics, and the counter where the register was, had several boxes, so I sat my cake box down on this little cart that had toppings. I thought it was too cute not to get a pic of. All of a sudden I hear the same tone say "please don't sit anything there"! I wasn't aware she was talking to me at first so, she said ma'am and I turned around. She told me no, don't put anything on that, we take that to shows or for catering. She said it could get scratched up or dinged. I apologized and moved the box. She was still talking. So I said ok. I mentioned there wasn't a sign up or anything to alert me that it was a problem. But I wasn't being rude or weird. I mean it literally was a small dessert box. When we both walked outside I told her I wasn't trying to be rude, I just wasn't fond of how she was speaking to me and thought the sign would help avoid conflicts in the future. She obviously didn't want to talk about it, so she said we never needed a sign because no one has ever done that before!! As if I'd broken some unspoken law. Lol. By this time I was confused as to what I did that was so wrong, I even had to giggle because this small situation didn't warrant her being snappy. I tried to give her grace because I don't know what kind of day she was having. But I'm assuming she's the owner at this point. She should definitely get her tone in check, because customers can pick up on your nice nasty approach. I thought this was going to be a good experience, but it left me confused and a little disappointed. The whole vibe was light and airy before she walked in. As for the cupcakes they were not what I expected. I got a mystery box so it was a mix of cupcakes they pick out that are leftovers from the previous day. But these had to have been from several days ago because each and every one was hard, none were moist. Very heavy cupcakes. There was carrot cake, I think a maple one, lemon blueberry, and chocolate. I noticed the carrot cake one had the after taste of raw flour.. . The chocolate one and the lemon blueberry tasted the best out of all of them, but each one of them had to much extract, except the chocolate one. I'm not just saying this because of the encounter we had. I don't hold grudges, this is an honest reaction. I had been excited to try this place because I have a sweet tooth. Maybe the fresher cupcakes taste better, so I'll give them that. But these weren't good to me. That's just my opinion, but still check them out, maybe it'll be a different experience and you may enjoy the flavors!! Again it's a gorgeous store!!

Every big celebration calls for a Twisted Sister cake!…read more We celebrated our Hokie's graduation with a Raspberry lemon cake and it was a hit with all of our guests. They took all of our ideas and created a masterpiece! and it tasted amazing too. They were very quick to follow up and were patient with our emails. Ordering was painless and the pick up was perfect. It was packed great and made the trip to blacksburg with now problems at all. We will definitely be back to enjoy more cakes and cupcakes for all of our special occasions ( and just a sweet treat for any day too!)

I have been a fan of this place since they were just a cart that you can find in random parking…read morelots around Hampton Roads. I'm very impressed by the things that we were able to find and all their specialty flavors are just as delicious as day one. Staff has always been very knowledgeable and accommodating. I would check it out next time you're in the neighborhood.

Joyce is a very creative and talented baker! She was wonderful to work with, very responsive and…read moreflexible, which allowed us to have two wonderful custom birthday cakes with only a few days notice. My daughter and grandson (and the rest of our family) loved the cakes! They were almost too beautiful to eat, but they were also absolutely delicious! Thank you, Joyce! We will definitely be in touch when we need another cake!

I had been looking around for a last minute cake for my daughter and I came across JOYCE YELP and I…read moresend her a quick e-mail the description of how I would want the cake she responded right away and said she would definitely be able to doit . I was very happy I was able to find someone to make her cake. My daughter was very happy when she saw her cake she loves MONSTER HIGH. Now I have gone to different places for birthdays cakes and usually I haven't had great service now I always have said GREAT CUSTOMERS SERVICE always brings a customer back and brings more ! Thanks a lot JOYCE U MADE MY DAUGHTERS BIRTHDAY VERY SPECIAL ! It was delicious.

Our wedding was on July 11th and we ordered from Storybook Bakery because they were the only bakery…read morewho had reasonable prices for a 3-tier wedding cake. Our cake was only $326 which was phenomenal because other places were charging $800-$1,000 for a 3-tier wedding cake. I really loved the user-friendly website they had. Ordering was so simple and easy and I was able to order a gorgeous pre-made, 3-tier cake, that Jessica and Erik were able to add our wedding colors to. The cake was a vintage style cake and it quite elegant. The top two layers were vanilla with the bottom being chocolate. The cake was delicious, moist, with the perfect amount of buttercream icing. The guests absolutely loved the chocolate as it had layers of what looked like fudge in between the layers or cake. The slices were a mile high tall and did I mentioned the moistness of the cake?! It was amazing. The vanilla was delicious as well, but the chocolate was the crowd favorite. Our guests loved the cake. We will be ordering from Jessica and Erik in the future for events and milestones. We also support veteran owned businesses. Look no further if you want a beautiful and reasonably priced wedding cake!

BUYER BEWARE! I would review this as ZERO if I could. I ordered 4 dozen cookies for my daughter's…read morebridal shower. They were delivered on time but EVERY SINGLE cookie was broken into pieces. I immediately contacted the owner, Jessica, via email (that's the only way to communicate with them), she stated that UPS probably mishandled the package and I should send her pictures. UPS had no fault in this, as the box they were in was small and not sturdy and FRAGILE was not marked on the box. The box was squished. It was the way they were packaged and sent that caused the entire contents to be smashed. Once I sent her pictures, she would not respond to me any further, I sent 3 more emails asking for a refund and never got any response. I don't understand how a business can operate like that. I had to file a claim with my CC and finally received the refund. This Jessica does not care about her customers in the least, I was devastated that I could not use the planned cookies as favours for my daughert's shower and scrambled to get something else, 3 days before the event.

The cake was delicious and beautiful. Tonja was responsive and creative on this request for a…read morecombination cake for two different grandaughters. The process was very convenient as we were visiting form out of town

Tonja is amazing to work with. Not only are her cakes divine, but she is also a warm, inviting…read moresoul. We ordered the strawberry cake for my aunt's 75th birthday. The cake was delicious and the decorations were perfect. The cake was so good that we ate some for breakfast the next day. Please look her up if you're in the Sandbridge area!

Be Free Craft Ice Cream Cafe is a patriotic shop serving ice cream, pastries, and drinks. The…read moreservice was friendly, the military decor was well done, and the restrooms were clean. All orders are placed at the register, and we appreciated how generous they were with samples. They also offer both a 10% military discount and a cash discount. The ice cream was solid, and we'd love to request more unique fruit flavors in the future if possible please!

The Valentine's themed flavors are off the charts! Raspberry white chocolate cheesecake & love at…read morefirst bite are a great combination. I'm still missing my fav flavor point man pistachio, but if it means the team can dream up new flavors, I'm for it. The staff is always pleasant --gotta love supporting a family-owned local business. Best ice cream, period. If you don't try Be Free, you are missing out. We haven't tried the coffee offerings yet, but I'm sure it's great. Pastries are on point!

Small shop in the shopping center with a cute interior. No room it really sit and relax so plan on…read moreordering and going. I ended up picking up two cupcakes costing just under $8. I don't look at their order options for parties but I'm guessing that's what they are known for. The two cupcakes I got, the lady was super nice explaining what's inside them. Taste wise, they were just sweet enough and nice & moist.

Service is a 5. You're greeted as if you're a beloved customer, even when it's your first time…read more They encourage you to browse their wonderful tasty cupcakes and cakes on display. They're patient when you take your time since you can't make up your mind: should I get jumbo cupcakes? Or the regular sized ones? Should I go fruity like lemon or strawberry or go big on chocolate or Oreos or ?? I got the 3 regular sized cupcakes (not jumbo) : almond, chocolate grande and peach;best one is the almond. Wish they use buttercream instead of sugar frosting as it would have been more delicate and not too sweet. There are jumbo cupcakes for over $7 each, a little pricey.

Cravings fulfilled. I bought a whole cake just because. No birthdays. No anniversary. It was…read morejust a random Saturday my cravings hit hard! I wanted a Mozart cake. So a Mozart cake I ate in 3 days lol Not only was the cake to die for. Staff was most helpful and awesome! If you haven't been there....then I don't know what you're waiting for!

Was visiting my family in the area and wanted a nice cake for New Year's Day. Found Sugar Plum…read moreBakery and wanted to give it a shot. My family voted for their favorite of the specialty cakes and we came up with the Trazom. It certainly wasn't unanimous because there are so many great choices. I ordered it and it was ready 24 hours later, pretty impressive during the holidays. I picked it up at a large, clean, and bright shop. The woman behind the counter was friendly and professional. The cake was moist and delicious, a true show stopper to complete our family dinner!

Candice did a full size teddy bear cake (Rizzly bear) complete with gold chain, diamond stud earing…read moreand shades sitting next to a campfire for my son's 13th birthday at Dave and Busters. The cake received so much attention I wished Id had her business cards to hand out. Truly the best around and the cakes taste perfect! Thank you Cakes by Candice!!!!!

So many great things to say. I will do it chronological order:…read moreImmediate response to my initial request. Candice was able to provide many options to choose from. Once chosen, she was also very receptive to ideas and changes as my party plans continued. Payment was easy and fair, honestly I think I got much more than I expected! The cake was delivered on time and was absolutely beautiful. Almond three tier cake. Fading from Dark to purple (bottom) to white. Multiple shades of purple spotted mushrooms were placed on the side running the entire one side of the cake. Cutest things ever seen. The details were amazing. Many times a cake like this falls short on flavor. Not this one. Cake was moist, marbled (purple of course) almond cake. Icing was not too sweet and even the fondant was not overwhelming and was actually a pleasure to eat. I still did not test my sugar level the next morning because, I had a second piece. Don't tell on me!!! Candice, all 28 people that attended, loved that cake. My wife, Kimberley, the most! Thank you!!!