Our refrigerator broke and we desperately needed a new one. We live in a tract home and have a tiny…read morespace for a frig. Even the counter depth refrigerators stick out. Sammy was unbelievable in working with us and helping us measure and find the right frig for us. She was patient for 2 visits. Home Depot and Best Buy didn't even have someone in the kitchen section to help us. Not to mention she was VERY knowledgeable and does not work on commission so she was just genuine in wanting to help us. Very rare these days to be helped by someone who actually cares. Come to Pacific sales and ask for Sammy if you want someone to actually help you find the right appliance for you. Otherwise you'll be spinning in big box stores with no one around who can give you expertise in the right purchase. Based on her expertise we went with a side by side counter depth GE. We are really excited! Thank you Sammy!

TLDR: Nice until there is a problem. Consider purchasing elsewhere, or at a different location…read more We've came in here for years, ultimately buying our appliances at Costco due to no delivery or installation fees (highly recommend) and great price on warranties. This time we wanted an Over the Range Microwave. We came in on Saturday, selected an open box microwave which appeared practically new, and discussed with Robert all the accessories it would come with. Robert stated the only thing it wouldn't come with was the box and instructions. He advised us we could pickup the microwave on Tuesday after 3pm. Later that evening my husband sent him an email confirming all the accessories it would come with. Days later Robert replied with a thumbs up (see attached photo). On Tuesday morning, my husband received a text message from Pacific Sales advising him the item was ready for pickup. We arrived after 3:00 and were immediately told our item was not ready. No one appeared to have known about it. We were then told someone could get it ready for us. Prior to them doing that we wanted to ensure we were getting the accessories. This is when everything went downhill. We found out the microwave did not come with several essential accessories (the turntable roller guide, grease filters, and more) Mind you this item was listed as "good" which means all the essential accessories should have been included. The associate helping us went to get the manager so we could discuss the situation. Annallee, the "Experience Manager", arrived about 20 feet away from us immediately shouting that the open box comes with whatever you see. There was zero professionalism in the way she initially spoke to us. I was surprised we didn't even get a "Hello". When she finally arrived in front of us, with an upside down name tag, mind you, we explained the situation. Instead of offering a sincere apology, she said "I wouldn't buy it if it were me." FYI we were the only customers in the store during that time. It was dead inside. Quickly after this, we went to the front desk and requested a refund. No one seemed to care or try to rectify the situation. At the very least they could have changed the open box label to "fair" instead of "good" since it was missing essential accessories. At the end of the day I simply cannot see how all of this happened and no one seemed to care. There was little professionalism despite the store being empty. I have seen other similar negative reviews and encourage you to find a place that values you as a customer when something goes wrong.

Highly recommend Tom and his team!…read more We couldn't be happier with our new quartz countertops. From the very beginning, Tom was incredibly responsive, knowledgeable, and honest. He took the time to answer all of our questions, kept us informed, and made us feel like our project actually mattered to him. His installers were just as impressive. The workmanship was excellent, and they were extremely careful and attentive to the details. The fit, edges, and overall finish came out beautiful. It's obvious these guys take pride in their work. After dealing with contractors where communication can sometimes be frustrating, working with Tom was a breath of fresh air. He did what he said he would do, showed up when he said he would, and delivered a beautiful finished product. If you're considering new countertops, I would absolutely recommend Tom and his team. Great communication, excellent craftsmanship, and a finished product we're proud of. Five stars without hesitation!

Tom kept changing his time to show up. Then when we let him into the house an hour early while we…read morewere at lunch he didn't wait for us to review the project. Then when we politely informed him we had hired someone else partially because they were $100 cheaper, Tom wrote back "100.00. OK" He literally wrote that. Very rude and disrespectful Would NOT recommend.

Staff was young but knowledgeable and helpful. I highly recommend this spot for all your plumbing…read moreneeds!

Gary Moraga was very courteous & extremely helpful w my residential water pressure regulator…read morereplacement. He made sure I got the correct part - thank you Gary !

We are so pleased with the exceptional job that Soapstone Werks did replacing our kitchen counters!…read moreWendy was a huge help - communicating often and well, listening to my concerns, even meeting me at the stone yard to help pick out slabs that met my preferences. I was invited to be a part of the template placement process, which meant I was able to feature the prettiest parts of the slabs on the counters that were most prominent. The Soapstone Werks team was careful and considerate during demo and the install was seamless. Our new soapstone sink is my favorite part. I could not be more pleased. Highly recommend.

Can't say enough how happy we are with the entire experience. We live in Orange County and drove…read moreto Escondido (100+ miles) and it was worth the trip. It's very hard to find Soapstone anywhere in Orange or L.A. counties let alone someone who specializes. Great customer service, family owned business and they care about their clients.

Heather Moe is an exceptional designer!! She is very professional, extremely talented, and a…read morepleasure to work with! My home was gutted due to mold. Floors were down to cement and walls to studs. I had no bathrooms and no kitchen. Heather worked with me to choose paint, tiles, carpet, cabinets, countertops, light fixtures . . . and everything needed to put my home back together again. The results were more beautiful than I could have imagined. I am very grateful to Heather every day for the beauty of my home that I enjoy. Thanks to Heather my home is my place of peace.

Heather came to my home on January 10, 2025 to measure the laundry room and sketch a preliminary…read moreapproach. Two weeks later, I left messages for both Heather and her operations assistant but did not hear back. Reached out again some time later, and was told they were waiting on one supplier quote. Never heard from them again. It is now May 17. I prefer to use Escondido suppliers whenever possible, and the Design Moe office is less than a mile walk from my house. This experience has been disappointing, and the lack of communication was the worst part. If a $15K laundry room was too small of a job, or Design Moe had too much work in the queue, I would have accepted that. But ghosting potential new clients is not a way to run a business.

100% from start to end. Ric the sales person was on time, professional, knowledgeable, helpful, and…read morethe best ever. The team led by Brian was top notch! On time, professional, knowledgeable, helpful, and paid attention to detail from beginning to the end of the project. Always cleaned up at the end of each day. A personal pet peeve of mine. Highly recommend Granite Transformations!

Hi! We are writing a review as we had the Escondido transform our kitchen, two bathrooms and our…read morefireplace front panel. Everyone from Rick our first contact came to our home and did a A+ job of explaining everything. The installers Brian and JJ (I am forgetting one name) they were all top notch and they cleaned up as they went along. The plumber David was beyond expectations with quality service and skill. We are so happy we did this. I just sit and stare and our new counters. Thank you

I couldn't be happier with the paint refinishing work done on my entire kitchen and bathroom…read morecabinets. The custom cabinet refinishing completely transformed the space and made everything look brand new. The quality of the workmanship and attention to detail were outstanding. Tony and Benny were professional, reliable, and a pleasure to work with from start to finish. They took the time to explain the process, answered all my questions, and made sure everything was done exactly the way I wanted. The finish is smooth, clean, and durable, and the colors came out perfect. If you are looking for high-quality cabinet paint refinishing for your kitchen or bathroom, I highly recommend Tony and Benny. Excellent service, great results, and fair pricing. I would definitely use them again and recommend them to anyone looking to upgrade their cabinets.

Extremely happy with the work from Tony and his father. We had a very difficult time finding…read moresomeone to help finish an area in our kitchen for our fridge and an appliance alley. Tony and his father's team came in and did a fantastic job: they were professional, timely, and overall a great team to work with. Would highly recommend to anyone else!

I have a small kitchen and only wanted new countertops to brighten it up. Sal and Henry were so…read moreattentive to both my budget and my needs. Sal helped me choose the perfect countertop color to brighten my kitchen, and the finished result added about two extra inches of working space. My kitchen looks bigger and brighter now. They coordinated everything with the fabricator, and the whole process was completed within a week. I felt well taken care of from start to finish. I'm so happy with the outcome and highly recommend Core Kitchen Design for your projects.

We are so happy and grateful we found Core Kitchen Designs. From start to finish it was an…read moreexcellent experience. As others have said, Henry and Sal are great and have wonderful people they work with. We loved being able to go into the showroom so that we could understand exactly what we would be getting in our kitchen, and the value for cost was excellent. We are ecstatic with our remodeled kitchen and how stress-free the whole process was thanks to Henry and Sal.

We had a fantastic experience with Amazonia from start to finish. They were incredibly easy to work…read morewith, communicated clearly throughout the entire process, and were very accommodating with our schedule. The measurements were meticulous, and it was obvious they took their time to make sure everything was perfect before fabrication. The installation was seamless, and the finished countertops fit flawlessly. Their attention to detail and craftsmanship really show in the final product. If you're looking for someone who is professional, reliable, and takes pride in their work, I highly recommend them. We couldn't be happier with how everything turned out!

I did a Guest Bathroom remodel with Amazonia (Randy, 760-533-6656). Amazonia's foreman (Antonio)…read moreand installers were exceptional. They have been with Amazonia for over 20 years and have extensive experience with shower and kitchen stone fabrication. They were meticulous in their attention to detail, efficient, and cleaned up completely at the end of each day. Measurements and pattern making usually takes a few hours, fabrication of the stone takes about 2 weeks, and only one day was required for installation. I recommend Amazonia Kitchen and Bath highly!

I recently had Pure Cabinets install new kitchen cabinets and a beautiful countertop, and the…read moreentire experience was outstanding from start to finish. Heidi, the owner, has clearly built an exceptional team that is easy to work with and consistently delivers high-quality results. She is very hands-on and was a pleasure to communicate with throughout the project.  I especially want to highlight Jai, Joseph, and EV Granites. They all far exceeded my expectations. Jai, the project coordinator, was fantastic. She answered every question promptly, quickly arranged for a replacement part that was damaged during shipping, and stayed on top of every surprise that came up during demolition. She always provided clear options and kept the project moving smoothly. Joseph installed the cabinets at an impressive pace while maintaining exceptional quality. His attention to detail was outstanding. He even reinstalled a few cabinets (which meant redoing the work) to ensure everything was perfectly level. The final result speaks for itself. EV Granites did an amazing job with the countertop. They measured everything with precision, created perfect templates, and made excellent use of every inch of the granite slabs. They were friendly, answered all my questions, and worked efficiently to get the project completed quickly. The entire project was wrapped up in just a couple of weeks, which completely surprised me. I had been worried because similar projects often take months. When Heidi and Jai first shared the timeline, I was skeptical (as contractors often overpromise), but Pure Cabinets did the opposite. They beat their already aggressive timeline. It was a refreshing experience.  I wish I could find a general contractor with the same level of professionalism, reliability, and customer focus. This is an amazing company filled with nice people who truly put the customer at the center of everything they do. I couldn't be happier with the final result. The kitchen looks fantastic, and I'm already looking forward to working with Pure Cabinets again on projects at my other properties. Highly recommend this top-rated team!

Heidi, her husband and the support staff at Pure Cabinets have helped us decide to go with Pure…read moreCabinets for our dream kitchen. I am glad I have the rule of checking out three places before deciding who to go with. Pure Cabinets has the best construction, most choices, it is a small business and has the best prices for the quality of cabinets. One thing you can do as a consumer is higher their installer because cabinets don't arrive complete and there are no instructions. Our installer Carlos was great! Also have your installer make sure you have everything you need for the look you want. Reorders take another month to receive on European Cabinets. McKenna is a great resource for configuring your layout and Jae will get you what you need to finish your project the way you want it. Thank you Pure Cabinets for making my dream kitchen alive!