Samantha provided excellent customer service to find the refrigerator that I needed. She was quick and helpful throughout, answering all my questions. read more

TLDR: Nice until there is a problem. Consider purchasing elsewhere, or at a different location. We've came in here for years, ultimately buying our appliances at Costco due to no delivery or installation fees (highly recommend) and great price on warranties. This time we wanted an Over the Range Microwave. We came in on Saturday, selected an open box microwave which appeared practically new, and discussed with Robert all the accessories it would come with. Robert stated the only thing it wouldn't come with was the box and instructions. He advised us we could pickup the microwave on Tuesday after 3pm. Later that evening my husband sent him an email confirming all the accessories it would come with. Days later Robert replied with a thumbs up (see attached photo). On Tuesday morning, my husband received a text message from Pacific Sales advising him the item was ready for pickup. We arrived after 3:00 and were immediately told our item was not ready. No one appeared to have known about it. We were then told someone could get it ready for us. Prior to them doing that we wanted to ensure we were getting the accessories. This is when everything went downhill. We found out the microwave did not come with several essential accessories (the turntable roller guide, grease filters, and more) Mind you this item was listed as "good" which means all the essential accessories should have been included. The associate helping us went to get the manager so we could discuss the situation. Annallee, the "Experience Manager", arrived about 20 feet away from us immediately shouting that the open box comes with whatever you see. There was zero professionalism in the way she initially spoke to us. I was surprised we didn't even get a "Hello". When she finally arrived in front of us, with an upside down name tag, mind you, we explained the situation. Instead of offering a sincere apology, she said "I wouldn't buy it if it were me." FYI we were the only customers in the store during that time. It was dead inside. Quickly after this, we went to the front desk and requested a refund. No one seemed to care or try to rectify the situation. At the very least they could have changed the open box label to "fair" instead of "good" since it was missing essential accessories. At the end of the day I simply cannot see how all of this happened and no one seemed to care. There was little professionalism despite the store being empty. I have seen other similar negative reviews and encourage you to find a place that values you as a customer when something goes wrong. read more

Pacific Sales Kitchen & Bath - Robert gaves a thumbs up in reaction to my husband confirming the accessories the microwave came with. - Kitchen & Bath Near Me - Escondido, California

Excellent customer service! Five stars for Robert Nysewander! He really knows his stuff when it comes to appliances and helped us find exactly what we needed without any hassle. He was extremely helpful, answered all of our questions, and got our order placed quickly and efficiently. read more

Chris is absolutely a God Sent! Doing a remodel on a 8500 sq ft house and looked far and wide for the perfect store and associate for helping with this and found Chris! He is seriously the BEST! Blown away at how professional, knowledgeable and kind he is! Ordered a HUGE order and going back for more. Pacific sales needs to know just how special he is Sending friends and family! Do yourself a favor too and go find him! read more

Pacific Sales Kitchen & Bath - Best Service EVER! - Kitchen & Bath Near Me - Escondido, California

We met with Chris Blaine and he was extraordinarily helpful in providing Excellent customer service. The product quality was top notch. And we would definitely return to purchase another appliance in the near future. Value was a Black Friday deal and cost half as much as the original value. read more

Jose was spectacular! Friendly service, item knowledge, worked hard to get us a great deal Would definitely come back and I highly recommend him read more

Jose is awesome very helpful and patient, this is who you want to help you at Pacific Sales , Escondido! The best hands down. read more

Recently had to replace a 30 yr old refrigerator. Robert Nysewander of the Escondido Pacific Sales was extremely knowledgeable and helpful in my decision process. He also gave me information about how I could save money on the purchase. He was able to answer all my questions and shared the photos of my existing subzero with the SubZero manufacture rep to ensure the unit I wanted to purchase would fit and how to best trade out the custom wood panels. Thank you Robert for the great customer care and service. read more

Sammantha at Pacific Sales is an amazing, service-focused and conscientious representative of Pacific Sales. I've been a customer going on 20+ years and she is the best by far that I've done business with. Pacific Sales is fortunate to have her. read more

Came in mostly knowing what we wanted, but for the few appliances we hadn't locked down, Sammy was super helpful! Highlighted the differences between various models, gave suggestions, and helped us wrap it all up! She was very knowledgeable and answered all the questions we had! read more

We rebuilt our house and purchased most (if not all) of plumbing supplies from Pacific Sales. Chris is the plumbing manager - extremely knowledgeable and willing to help. He is no fuss and provides the best price he is able to. We had a lot of questions when building our plumbing shopping list and he helped us picking them out along the way based on our requirements. When we finished the project, some of the items had issues. Chris, again super helpful, assisted us getting replacement parts promptly. We had a defected toilet tank and our plumber wasn't able to get a replacement (even though it's under warranty). Chris got us the tank replacement within a week. Also, the showroom itself isn't fancy but has a lot of options to choose from. read more

Robert was very helpful and knowledgeable. Picked out my range and downdraft fan Chris Blair was wonderful in the fixture department as well. read more

Great experience at Pacific Sales yesterday. Thank you Sammy for all your time and sharing your expertise. I needed help making decisions and you were so helpful and really listened to my needs. I bought a washer and dryer set and will be back for more kitchen appliances while the sale is going on. Thanks also to Noah for setting me up with a membership and making checkout really quick and easy. Excellent customer service! read more

As a returning customer, there are some very good reasons I hope others might find helpful for choosing this store when shopping for kitchen and bath. It might be helpful to know I'm someone who reads the fine print, crunches numbers, compares all aspects and does the research before making a decision. If you're looking for the cheapest price you will find this review helpful BUT if you're looking for highest quality at the best price, you're like me. There are a variety of options for specific needs just about anywhere. Most of us are looking for what WE want and hoping to find a FAIR price. We're even HAPPIER knowing we got the BEST price. Is there anything more important? Actually YES! It can be summed up with two words, Customer Service! That means friendly and professional people treating you the way they want to be treated. It also means AFTER SALES CARE and follow through beyond delivery and installation to include honoring their commitment regarding warranties. For those with the attention span greater than a teaspoon, this review is for YOU. You're looking for someone you trust to provide honest information that will save you time and money. Pacific Sales will price match Costco and others with a wider selection and a place where customer service means something. Still think Costco is the best choice, take a look at their reviews and you'll see why I choose to shop this store. My experience today was exceptional. Sammy was amazing, friendly and knowledgeable helping me find exactly what I wanted. Noah finalized the process and Jose was professional and friendly. Annalee went above and beyond assisting others to ensure my experience was exceptional. Impressive mentoring! I hope this review will help others find a positive shopping experience. -Mary D read more

We had an issue with our warranty and Enrique and Tony were so helpful! Tony also helped us sort through some incorrect parts that showed up. This is my go to store for appliances! For installers, the use Prime One and Octavio and Marco were awesome installers! Very professional, cleaned up after themselves and did a great install. This is the 2nd time I used them. My first choice and would use them again read more

Excellent Customer Service We had an outstanding experience working with Robert Nysewander at Pacific Sales during our purchase of a Viking stove, microwave, warming drawer, and new hood inners. Robert was extremely knowledgeable, professional, and patient, taking the time to explain options and ensure everything met our needs. He followed through on every detail, made the process smooth from start to finish, and truly went above and beyond to provide exceptional customer service. We greatly appreciate his expertise and dedication and would highly recommend working with Robert to anyone making a major appliance purchase. read more

Excellent customer service helping us pick out appliances! You can answer all of our questions are able to get us great pricing, even better than what was displayed. read more

Fara was amazing and so helpful. We would love to do business with her again. Made a stressful purchase stress free.

Sales associates are helpful and they are not on commission. I bought all of my appliances for my remodel. Thanks Sammy Gutierrez!

Jose H. was amazing he helped us find all of the appliances for our new kitchen and a drink refrigerator we didn't even know we needed!! The prices were the best in town. Seriously excellent customer service with a smile. I will definitely use Pacific Sales and Jose for future purchases read more

Robert was extremely knowledgeable and helpful in our selection of a new frig and dishwasher.

I called yesterday and spoke with Annalee. She was so helpful with my order for a new dishwasher. She knew exactly what I'd need to order along with the dishwasher. It comes with a great warranty as well. I will always go to this business whenever I'm in need of an appliance read more

Had a wonderful time trying to get a dryer! Great service, Andrew Wright helped us out! Lots of great information and selection, for a great price, with options for pickup in store and open boxes, easy checkout process and great warranty options for all items purchased!! read more

Pacific Sales Kitchen & Bath - Washer Dryer - Kitchen & Bath Near Me - Escondido, California

Chris Graciano at Pacific Sales in Escondido did a great job of helping my wife Patty and I select all our new kitchen and bath remodel fixtures. He was patient and understanding and he also provided us with white glove service. On one occasion, he spent over 4 hours helping us, informing us and helping us select bath and kitchen fixtures. Thanks to Chris, we have a beautiful kitchen and bath remodel! Thank you Chris! Patty & Daniel Trujillo read more

we purchased our new 48" Subzero refirgerator from Robert at Pacific Sales in Escondido. Robert was extremely helpful and knowledgeable. Robert scheduled the preinspection and installation with Prime One Installation who performed the preinspection and installation within a week from purchase. Pepe, Oscar, Alan and Tony with Prime One Installation just finished installing our 48" Subzero Refrigerator. They were awesome and I highly recommend Prime One Installs. We were advised on their arrival time 30 minutes before they arrived. They were very careful in removing our old built in refrigerator and perfectly installing our new Subzero! They are a full service company and readily made repairs to properly fit the new subzero and were very clean and careful I'm every step performed. They provided us with instructions on the operation of the Subzero and explained the warranty info and how to obtain the two year warranty and their additional one year warranty they add on. Can't be more impressed with their professionalism and service provided! read more

Pacific Sales Kitchen & Bath - Kitchen & Bath Near Me - Escondido, California

Robert Nysewander was incredibly knowledgeable, helpful, and professional. We bought a Wolf stovetop (after he educated us on all of the options) and a Viking refrigerator (at an amazing price). He arranged for the delivery and installation on our difficult timeline. We couldn't be happier. read more

Pacific Sales Kitchen & Bath - Kitchen & Bath Near Me - Escondido, California

Our oven recently died so sadly we had to go buy a new one. Sammy helped us in the store. She was very knowledgeable about the different ovens. We didn't have a lot of options to fit our space but she showed us all we could choose from. Sammy made our experience quick and painless. I would highly recommend her!! read more

With the closing of Sears I was lost when it came to where I should buy a new dishwasher. The big box stores are bit overwhelming for me so I came in to Pacific Sales. There were four associates sitting around a pillar kiosk, all busy with paperwork or on the computer. After looking around a bit, I was ready to leave because of the lack of service when Aaron, who was on crutches at the time, was still kind enough to not only acknowledge me as a customer but proceed to be exceptionally helpful in my search. I was looking for something that matched my current appliances and friends had pushed toward a certain brand and price point however, I wasn't really comfortable spending such a large amount of money. After actually listening and carefully considering what was important to me , Aaron guided me toward one that was reasonably priced. I was really concerned that it wouldn't get the dishes clean. His product knowledge and reassuring attitude, convinced me to try it and I have been extremely pleased. Although I can't recommend the store overall, considering the dismissive attitude from the rest of the sales staff, I do highly suggest setting an appointment with Aaron to get what you need. read more

Pacific Sales Kitchen & Bath - My amazingly effective dishwasher one year after purchase. - Kitchen & Bath Near Me - Escondido, California

Absolute Disaster. Ordered an appliance package. Had to wait months, nobody called us when it arrived, we had to call them to schedule. When they finally delivered the refrigerator was completely damaged. Looked like the doors were crushed. They took it back. Now you have to work with Best Buy at this point. Best Buy called and said I cannot have a replacement for two months! All I have been given is a run around from support agents. I tried to contact my sales person at Pacific Sales and he no longer works there. I really regret not purchasing with Ferguson. They were going to coordinate delivery and installation as well. read more

I have been working with Sammy, to purchase a Washer & Dryer set and could not be happier with the service Sammy has provided. She has made this process so easy, which is a relief as my most recent Washer / Dryer purchase experience with a well known warehouse retailer was a total nightmare. Sammy is the best! read more

I haven't purchased appliances in over 15 years but due to a house fire I had to replace everything! Sammy was excellent in helping me sort through options, she listened to my concerns such as I didn't want overly smart appliances and she showed me options that worked perfectly. She made what I thought would be a nightmare experience into a pleasant completed task! read more

Excellent experience at pacific sales. Great value and service. Annalee helped us by price matching a GE fridge. She took care of everything quickly. We were in and out in less than 30 minutes. read more

Pacific Sales has been our go-to store whenever we remodeled for over 25 years. We have seen staff come and go but one thing is constant: they are all amazing in helping us to fulfill our needs at a very good price that's hard to match. The current staff includes Chris Blaine and Robert Nysewander, both of whom are so patient and knowledgeable in helping us going through many decisions to pick what's best for us. We highly recommend this store. read more

I get flyers for Pacific Sales here-and-there and had been meaning to stop by. Now that we are remodeling our bathroom it was perfect timing. I was assisted by Blaine in the plumbing department. I let him know what I was looking for(shower head & vanity) and he walked me through a variety of options. He is very knowledgeable about all the different brands and products the store has to offer. He was very patient with me and in no way made me feel rushed about making my selection. The front-end associates: Andrew & Noah made checking-out a breeze. They were both very polite and courteous. With the extensive selection of high-end appliances they offer and the great customer service I know I will be returning for future purchases. read more

Excellent service. Great selection. We got just what we needed, and it was on sale with free installation.

I purchases all my beautiful fixtures from here with the excellent service of Jankelly in the plumbing department, her service is so great she was very helpful with some issues I had with a few items! Over all I love my tiny bathroom remodel it's so pretty a these fixtures by Newport brass in gold are stunning the line is Victoria and I love it! Thanks for all your help Jankelly I truly appreciate those who take pride in what they do and you shine Chica! read more

Annalee helped me while I was trying to make a decision on a built-in refrigerator. She was knowledgable about the various brands and made good recommendations. She and I corresponded via email several times and she was always very responsive and helpful. I was able to review all of the options available, pricing, etc. I placed the order and was told there was a 3-week wait for the item, I was pleasantly surprised when it was ready 2 weeks early. We had one issue during delivery, but Annalee got it resolved very promptly, which I really appreciated. read more

We worked with Robert and had a wonderful experience. We were informed of all available manufacturer incentives, sales incentives as well as introductory credit card incentives. Without those incentives we would have had to walk away. It made it affordable for us. We didn't feel pressured and were encouraged to get what we felt was best for our needs. Robert took the time to answer all our questions and I mean all of them. When it came to delivery and installation, the communication was very organized via text and emails to confirm dates and times as well as helpful reminders to keep us in the loop. Super happy with the service and appliances. Thanks Robert!! read more

Our salesperson Robert Nysewander was helpful and knowledgeable helping us choose a dishwasher. My husband and l would highly recommend him. I like the fact that if we find the same Bosch dishwasher on sale, within two weeks after installation ,they would guarantee the difference in price. RTM read more

To perspective appliance shoppers - Our double oven broke about 3 weeks ago. We have always gone to Pacific Sales competitors for our own appliances until last year. One of our contractors referred us to Carlsbad Pacific Sales to purchase the appliances for a remodel we were doing on my mom's house. We were not impressed at first with the initial sales people that helped us, but when we ran into issues Jonathan shinned! When our double oven went out 2 weeks ago, we stopped in at Lowes and Home Depot but we were not satisfied with the service and selection, so we went to Pacific Sales in Escondido (we live near that store). Enrique helped us with ordering a new double oven. He was very personable, knowledgeable, and gave us a great price on the oven that fit our needs. A week ago when our dryer started making louder even more funnier noises than it had already been making for quite sometime (it was doing this for a while - it was bought in 2002) we decided to try out the Escondido stores once again. Robert helped us this time. We were looking for some very specialized features in a dryer which most brands did not have and unfortunately Pacific Sales did not carry. Robert was very helpful and printed up the models that we could look into online or at other stores. There was no pressure!!! If everyone in the world treated others this way the world would be a very different place!!! We really appreciated Robert's help and over all Pacific Sales will definitely be on the top of our list when we need new appliances. read more