We have been working with Heather for almost and year now and have been very happy with her service. Getting started would have been a big challenge without her expertise. She has done an excellent job keeping our property ready for tenants and communicating with them and us. We really feel that she cares about our property and goes out of her way to make sure we have good tenants. read more

Heather's Angels Bnb was so knowledgeable about the business of hosting a successful Airbnb that I would recommend her to anyone! Heather offered her time and expertise to ensure my Airbnb business is a success. She informed me on matters related to the business that I would never have considered would optimize my launch. I am deeply grateful for Heather and give her 5's. Thanks, Heather! You're the best! read more

Above and beyond! I recently had a consultation with Heather, and I couldn't be happier. Right from the start, she pointed out the things I was doing wrong--exactly the kind of feedback I've been needing but hadn't found anywhere else. As a consultant with a deep understanding of Airbnb, she reviewed my listing and gave me the straight talk I needed. Her approach is honest, direct, and right to the point. Even though I've been a Superhost for three years with lots of positive reviews, I felt like there were areas I needed to improve, but I wasn't sure what exactly. Heather not only confirmed those areas but opened my eyes to things I hadn't considered before. She took what I'd been wondering about and expanded on it in a way I couldn't have done alone. Heather genuinely cares about helping hosts succeed, and it showed in our conversation. Her insights left me excited and motivated to make changes. If you're looking for someone who will give it to you straight and help you improve, I highly recommend reaching out to her. Thanks, Heather, for the invaluable guidance! She is very a passionate & professional Airbnb host! read more

I have been looking into making extra money by renting my place on AirBNB and found myself at wit's end. If you're feeling stuck or unsure about your short-term rental, Heather is the perfect person to consult. She helped me get crystal clear on my options, next steps, answered all my questions, and gave me the insight I needed most. read more

Heather has been nothing short of a miracle for us. My fiancé and I have both just retired and wanted to get into the short term rental business so that we can travel. Neither of us has any experience with it and we wanted a manager to handle any issues that arise and to guide us through the maze. So we went in search of an Airbnb/VRBO rental property manager. I had no idea how difficult that was going to be. We interviewed several before we found Heather. At first we hesitated because there was a fee to have her come to the property. But she sounded so experienced and knowledgeable on the phone--in one phone call I learned more than in any of the previous meetings with other managers--and we went ahead and scheduled a walk-through with her. Boy are we grateful that we did. We got so much guidance and information, it was truly invaluable. she spent so much time with us answering questions and educating us on how to proceed--we did not feel pressured to go with her company at all but after meeting with her we knew she was the only choice, she was so good. And it actually saved us money because we ended up not doing some expensive alterations because of her guidance. She has held our hands throughout this whole process and helped us through many choices that we've had to make. Heather has been FANTASTIC, not only as a property manager but as a human being. She has been so kind and helpful... and she knows her stuff!!! read more

We stayed in one of the AirBNBs that Heather manages, in Echo Park. The place was spotlessly clean and had everything we needed. Heather was very responsive to our questions. She sent all the info we needed to access the house, and let us know how to check out. One of the best things about this AirBNB was that we didn't have to do the extensive cleaning that AirBNBs sometimes require you do before you leave -- all we had to do was take the trash out. We had a great experience and would definitely stay in one of Heather's AirBNBs again! read more

We recently rented an Airbnb for several months that Heather is managing and there was a problem with the reservation caused by Airbnb. Heather went out of her way to solve the problem quickly and worked with both the owner and Airbnb to get the issue resolved for everyone. It is a relief to know that Heather is on your side to fix issues that come up as we all know dealing with corporate platforms can be frustrating at best when issues arise. We were so happy to have her managing the listing. I'll also note that the house was set up wonderfully. I would search out her listings again for next time. read more

My hands were very full as I prepared to move out of the country. Figuring out how to set my house up as an Airbnb was one more task I wasn't looking forward to tackling. Enlisting Heather's help was one of the best decisions I made. She walked me through the entire process of creating a new listing. With her support it was quick and easy. Because my home is in Utah and I was moving to in Africa it wasn't intuitive to choose a company in California to manage my property 100%. That is exactly what she does though. Through her attentiveness, quick action, and great decision making Heather has continually put me at ease and only increased my confidence in my decision to use Heathers Angels. If you are in the market for confidence and peace of mind surrounding your short term rental don't hesitate to bring her team on board. read more

Long awaited update! It's been 9 months of Heather managing my Air BnB and I came back on to say how incredibly lucky I feel to have a found her. My Air BnB currently sits at a rating of 4.91 with Superhost status, thanks to how she treats the guests and how well the cleaning is taken care of. She actively manages the listing to make sure it's getting booked as much as possible with the best rates it could get booked for based off demand and the season. What makes her more extraordinary and the thing I'm most grateful for is how quickly she takes care of all the little emergencies that come up with managing a property from things breaking or needing replacement, wifi going out, power going out... calling whoever needs to be called at any hour to make sure the house and all it's amenities are running properly. She goes above and beyond to make sure my home is taken care of. I promise you won't find a better manager. Thank you Heather! read more

Heather and team are great. They are on time, do a great job and are super easy to schedule. I have multiple Airbnb/VRBO properties and her service integrates directly with those calendars so booking cleanings can be automated. Highly recommend! read more

Called several times for an estimate. After sending over my address for an estimate, did not hear back. Called to follow up, and got a curt response of "oh I haven't got a chance to look at it" then followed by a long pause without any explanation or next steps. Can't image what kind of customer service I would be getting if they give such attitude even before winning the business. Gonna look elsewhere. read more

We feel so lucky to have Heather and her team manage our Airbnb. From day one when we were still in the process of renovating our place, Heather gave us the guidance we needed to get started on the right foot. She took the time to meet with us several times at our Airbnb location and gave us a ton of information to get things off to a good start. She guided us every step of the way and was very realistic with what our expectations should be. Thanks to Heather and her Angels, we have been able to turn a good profit and maintain our property in great condition. They are very organized and true professionals at what they do. If you are looking for someone to manage your Airbnb or are looking to start an Airbnb you absolutely should call Heather. read more

We exchanged a few e-mails and then had a call that I thought went well regarding using Heather's Angels as our ABNB rental service. Then her customer service went down hill. All responses were she was TO BUSY to give me a scope of work and estimates. She clearly didn't take notes cause when I reached out again she asked same questions. Then rudely stated she had to much going on to get back to me at this time and would get back to me later, which never happened. Who wants a management company like this?! Not I ! read more

Look no further! Heather is fantastic! She is organized, professional, stays on top of current laws/rules/regulations, and takes her business seriously. She truly cares about her clients and their success. A genuine advocate and trusted advisor. Plus, she treats her employees really well. The ones I have interacted with have spoken very highly of her and say how great of a 'boss' she is. Quite a few of her staff have been with her for a long time (like years). That says a lot, and I respect her so much for taking care of her people. I love that she trains her team so well and they have great attention to detail. She has a lot of experience and insight to add even more to her value. I've referred her to several people and want to share that publicly. Thank you, Heather! read more

Heather is the consummate professional. She is very knowledgable about all the ins and outs of running an airbnb. She knows and can anticipate what guests want and may need. She creates an environment where interaction between host and guest is seamless and easy. Heather has worked hard to generate business for our rental. I am thrilled that I chose Heather's Angeles to manage my property. read more

Heather and her team have been managing our Airbnb for about six months now and has been by FAR the best management team we've had in the past few years! We had some of the big national chains that were AWFUL and were thinking of quitting the Airbnb game. Using Heather was a last resort and we are so glad since we are 1. making more money than before since she made tweaks to have our place filled up 2. she expertly manages issues and keeps them from being OUR issues! 3. her team does a great job of cleaning our property. This is much more difficult than you think, since a few other companies couldn't get it right! Getting set up was easy, Heather did a walkthrough to identify things we could upgrade or update. Her handyman is fantastic and reliable. We so appreciate her help in making our lives easier! read more

Heather is simply phenomenal! My first guest as a short term rental host trashed my house and wouldn't leave. I was referred to Heather through another happy customer who said, don't give up yet. Heather coached me to create a profile and listing that would avoid problem guests and went above and beyond on advice to help me grow. She knows what she's doing and truly cares. She helped me build a successful business and I'll be forever grateful. I have NEVER had a problem guest since and it has been 2 years and only receive 5 star reviews. read more

We use Heather's Angels to clean our Airbnb and I can't think of another service like theirs that you just don't have to ever worry about the job being done, when it needs to be done, and how it needs to be done. They're spectacular and super organized. Highly recommend! read more

I have been using Heather's Angels for a few months now and have been very satisfied with their cleaning for our rental unit. Cleaners are always on time and there has never been a mix up. The syncing app they use is very convenient and straight forward. They are quick to inform me of items that I might be running out of, and also respond promptly to any questions. They photo document any damages done by guests (for ex. stained towels). My guests have been happy and there has not been a single complaint. read more

I had a great experience staying with Heather and Gloria. The house itself was clean, comfortable, spacious and well appointed. But frankly that is a minimum of what I expect when I travel for work. Where they went beyond my expectations was with the quick and deliberate way they resolved the 1 or 2 minor issues I did have. They were fast, courteous and effective. Always. And also had an understanding of the needs of the business traveler that allowed me flexibility with a constantly changing schedule. Anytime I travel to LA from now on, I will check in them about my lodging needs. Highly recommend. Five Stars. read more

Heather is great! We had a snafu with airbnb but Heather and her team worked with us to make sure our vacation went smoothly and we had accommodations as planned for our family. The house was great, well appointed, and her team was always available for quick communication. Fantastic host! :) read more

Got connected with Heather recently regarding my upcoming airbnb business, I was very impressed by her rich knowledge on regulation, service and investment planning, together with her honest and straightforward opinions. It is definitely a great start, and looking forward to fostering a successful strong with Heather's Angels for our business. read more

Heather and her team have managed keep my property functioning and the tenants content with professionalism and a good attitude. I appreciate their efforts in light of multiple messages from the City of LA, recent AirBnB changes and this property owner's various requests. I recommend Heather's Angels. read more

Heather has a great team for anybody running an Airbnb. Her system is syncing up to your calendar and will automatically send cleaners on the day that you have a check out and check in. She is able to have the cleaning done between 11 a. M. And 3 p. M. And always makes it to the job, always is on time and my customers always seem to be very happy. I have tried other cleaners in the area and have had some problems with them. Heather's team has been great and I've been with them for over a year now and I am very happy that I found her team. Higly recommended. read more

Heather and her team are wonderful. I've been working with her for over a year now and everything has been great! They are super professional, friendly and easy to get in touch with. Because of their professional experience, they have given me a lot of great suggestions and feedbacks on how I should maintain our home and areas of improvement. They have been super reliable. They have never ever missed an appointment. A couple times it was actually them who reminded me to schedule appointments with them! Haha. Now that they have transitioned into a new automated system, I do not even have to worry about scheduling my appointments. Their new platform is now integrated with major rental websites' calendar so they automatically schedule appointments now :) I wish I had met and worked with them earlier so I didn't have to go through the issues/bad experiences I had with other company. I am glad that I do not need to look for any other companies now that I've got Heathers team taking care of my home :) read more

I wasn't sure what to expect, especially with different people coming nearly every time, but I was happily surprised. All the staff were friendly and courteous, they did a very good job and were quite efficient. They have a somewhat quality control as they have to photograph their work and report back to their headquarters with them before they leave, so they are aware that they can't make big mistakes or miss things. It took me a little time to learn the booking and billing procedure but then I'm dafter than normal, and apart from the changing staff each time ( have to clue them into our particular ways), I would give a five star. The only reason I stopped was because our regular cleaner (and friend) had recovered from an operation and wanted to return. Recommended and I don't think you'll regret hiring them. read more

I'm very surprised by all of the positive reviews, because our experience with Heather & co. was REALLY bad. Earlier this year my fiançee & I hired Heather to clean two of our Airbnbs while out of town for a few months, and they couldn't seem to handle our two tiny studio apartments. As a Superhost for several years, I've had almost all 5-star reviews and have had them on auto-pilot. There was one problem after another with the Heather's cleanings...resulting in reviews of unclean apartments, keys left in the wrong units, cleaners somehow unable to get the keys to work, and WORST of all, the cleaners threw away hundreds of dollars worth of bathroom products, food, drinks, amenities (lots of which were unopened!) and things we leave for our guests! I'm talking expensive shampoos, conditioners, lotions, sunblocks, etc etc...without even asking us! Heather even reviewed the listings before taking over, so she could see what we offer...& all of these amenities were listed and pictured in our listings. My fiançee & I spent so much time, money and thought to make our apartments very comfortable and convenient with these items, and they just threw everything away! Furthermore, when questioned about these things, she was very defensive and said the cleaners are trained to throw away open food and such. Ok, but to literally go through and throw EVERYTHING away that we so conscientiously left for our guests?! These extras are always appreciated by the guests and praised in our reviews. All gone ugh. When we spoke with Heather she still continually defended her cleaners instead of taking responsibility for their ineptitude and mistakes. When we asked for her to replace the items that were thrown away, she sent a very rude, obscure email saying that it wasn't a good fit and sorry that we didn't see the value in their services that our guests did... ??? Our reviews and everything suffered because of their inability to do a good job! And cleaning is all they had to do! Mindblown. In addition, Heather was often condescending on the phone like she knew it all and do not question anything, and often just wouldn't return calls or answer questions regarding upcoming cleanings. I've had inexperienced friends do a much better job cleaning my Airbnbs, compared to their supposedly "professional services". What a stressful, time-consuming and detrimental waste of time hiring Heather's Angels. I look forward to reading the false claims Heather will state in her response to this review. Do not believe her...and beware of this company!! read more

Heather and her team are incredible! They assisted me in getting everything set up, unpacked and ready to go when we moved furniture into our space. Then when it was ready to be cleaned Gloria did an incredible job. I walked in after she was done cleaning it felt like an entirely new place. She organized everything, paid attention to all the fine details and left the space in better condition than it's ever been. There are not enough good things to say about Heather and her team! read more

Heather's Angels is an excellent property management company! Heather is very hands on and detail oriented. She takes exceptional care of our home and the guests who book with us. Her costs are in line with other companies but her team of cleaners and handy people are better than others I've experienced in the past. On the rare occasion that an issue arises, it's handled quickly and professionally. I'm lucky to have her watching out for me and you will be too! Major thumbs up, you can't go wrong with Heathers Angels! read more

We have been using Heather's service to manage our 2 airbnb properties for the last six months, and we couldn't be happier! My husband and I moved to Mexico semi-permanently and so we now manage our properties from there. However, this would DEF not be possible if we didn't have Heather and her team in our lives. Having her platform sync up directly with our airbnb calendar is a dream and the fact that she handles our laundry as well makes working with her a complete no brainer. She and her team are always super quick to respond to any of our questions or concerns as well. We recently came home on an unexpected trip and stayed in one of our properties--and I was completely blown away by how clean it was (and Heather didn't even know we were coming, so I knew that this is the level of cleanliness that all of our guests must be receiving too). Living in another country and not having any worries that our property is being taken care of, is pretty darn incredible--and that's how Heather and her team makes us feel! read more

Heather has been amazing!!! I had to leave LA for a weekend and couldn't take all my luggage and fridge items with me from my Airbnb in Eagle Rock. She went above and beyond her call of duty and very kindly allowed me to store all the items in her personal care whilst I was out of town!!! Her and her team were so easy to communicate with and very very helpful! read more

I used to attempt to clean our airbnb by myself, and it became​ too overwhelming! I have used Heather and her team for more than four years now​ and highly recommend them. Scheduling is automated and super easy so you never have to be concerned about forgetting a cleaning. Cleaning is done​ between 11am and 3pm, which is necessary if you have frequent bookings. Also, if there are any issues the response back from Heather and her admin team is quick and painless! read more

Heather and her company are absolutely A++++++ !!!! There aren't enough starts to emphasize how happy we are to be using them. Very organized. Great communication. Always professional. And beyond satisfied with the cleaning services :) - Nelly R read more

I'm very happy that I've found Heather and her team few months ago, if I'm not mistaken on Airbnb community forum. I host few Apartments and I always thought that nobody can take care of my Apartments and prepare them for guests better than me :) I was wrong :) I live bicoastal and when I'm not in LA I can totally trust Heather's team, the cleaners she works with do the perfect job, very attentive to details, which are so important for vacation rental businesses. They take for consideration all my wishes and instructions. They always warn me when something in the Apartment is running out. I haven't had extraordinary situations but I'm sure if that happens - I can count on their help. What I also like a lot that they don't do laundry in your building, they take it with and bring it for the next cleaning, nice clean and folded, you just need to keep additional bed lines set. It saves a lot of time between check-out and check-in. And the price for laundry is already included in the service. And their prices in generally pretty reasonable for the level of service they provide. Giving 5 stars. read more

Heather is a true professional and takes care of everything. She is also kind and prompt and funny and responsible. She's the best.