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    Count On Us

    5.0 (2 reviews)
    Open 9:30 am - 5:00 pm

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    Services - Count On Us

    Property management

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    1 year ago

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    1 year ago

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    Ask the Community - Count On Us

    Tiao Properties - Kitchen, dining room and living room. Just love the colors, textures, and that pearl chandelier!

    Tiao Properties

    (57 reviews)

    Silver Lake

    Please dont bother the property management doesn't care about the well being of his tenants a zumba…read moreclass opened up next to my unit sharing a wall and no matter the complaints from other tenants besides myself he's allowing this to happen the music is extremely loud people are Payton rent to live here no warning about this and just ignores texts calls etc

    Will Tiao and his team stand apart from the competition in LA. They have had years of successes in…read morereal estate sales, management, and development in key parts of LA. It is because of their sterling reputation that my partner and I entrusted Will and his team with our purchase and sale of three different types of residential properties: condominium, single family residence, and multifamily property. From our experiences, here are top three reasons why we recommend Will and his team and would use him again for our next purchase or sale: 1. Will is a great advocate when it comes to negotiating offers and counteroffers and in dealing with other parties. His stunning background in international trade policy and Hollywood comes into play here at the client's advantage. Will helped us strategize and obtain good outcomes on all of our sales and purchases. 2. Will is a great advisor. His strong local knowledge about the neighborhoods and local regulations is founded on his brokering, property management, and development experience in LA. From neighborhood safety, zoning, entitlements, easements, to landlord-tenant matters, we knew we could count on Will and his team to get it right. 3. Will is a great connector and has deep connections in the real estate industry. He is just one speed dial away if you need a solid connection to a handyman, a CPA who advises real estate investors, a real estate attorney, or a home staging specialist. We've consulted with everyone Will has recommended and have been happy with them all. Will and his team have handled all of our matters expeditiously and to our great satisfaction. We wholeheartedly recommend them for any residential matters in LA.

    Ratner Property Management

    Ratner Property Management

    (52 reviews)

    Studio City

    I would give 0 starts if I could. This was one of the most frustrating and unprofessional rental…read moreexperiences I've encountered. The property in question is located at 5266 Corteen Pl, Unit 101, Valley Village CA. During the showing, there were multiple items requiring repair and attention. During a second showing, not only the items we pointed out were not repaired but additional ones were found. At that point, it became clear that this is simply not a well-maintained property, and certainly not one that justifies the rent being asked. Equally concerning was the team's highly granular and repetitive scrutiny over items that did not appear material, particularly given our strong qualifications: excellent credit scores, stable long-term employment, and substantial combined savings. This was compounded by intensive phone questioning that went well beyond what is typical for tenant screening, making the process feel unnecessarily burdensome rather than evaluative. Rather than exercising reasonable judgment, the verification process felt adversarial, as if the goal was to drag things out rather than evaluate applicants fairly. A specific concern arose regarding a severely desilvered mirror in a windowless bathroom. When asked whether the mirror could be removed to allow a proper inspection of the area behind it, this request was declined, and only photographs of the visible surface were taken. Given the absence of natural ventilation and the reliance on an exhaust fan alone, it was reasonable to raise questions about moisture management. Requests to inspect behind the mirror and to replace it were dismissed, which demonstrated a clear lack of diligence and attention to basic inspection standards. While the cosmetic deterioration was notable, unanswered questions regarding moisture control and long-term maintenance were more significant. The potential health and habitability implications were far more concerning. This approach--declining a basic inspection and disregarding reasonable questions--raises serious doubts about how future maintenance issues or habitability concerns would be addressed after move-in. From the very beginning, the entire interaction--from the cumbersome application process, to excessive nitpicking, to adversarial phone "interviews," to the use of firm ultimatums instead of clear explanations--felt unnecessarily rigid and unaccommodating. Rather than feeling like we were dealing with a professional housing provider, the experience felt dismissive and combative. And finally, despite repeated claims that there were "dozens of interested applicants" and pressure tactics suggesting we needed to act immediately and sign the lease, more than a month later the unit is still listed as available--and who knows how long it had been sitting vacant before that. I suppose that speaks for itself. After all of this, a professional acknowledgment of the experience and consideration of a refund of the application fees would have gone a long way. Two application fees were required even though one applicant alone met the qualification criteria, with the second individual intended to be listed as an occupant on the lease. No apology or fee adjustment was offered, which left us disappointed with how the situation concluded. The result is an impression of a process that collects fees while failing to properly address legitimate concerns or necessary repairs. Ultimately, we chose not to proceed. In hindsight, I'm genuinely glad we dodged a bullet. This experience confirmed that walking away was absolutely the right decision.

    Watch out...some security deposit deductions unwarranted. We left the place in great condition and…read morewere charged for multiple things without a discussion. Proper way to have done it was to do a walkthrough together to agree on appropriate deductions and work to be done.

    Count On Us - propertymgmt - Updated June 2026

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