Active Heating & Cooling came today because of a very loud buzzing noise coming from our Furnace…read more We selected Active because of their 5-star rating. Alan came today from Active and after troubleshooting the Furnace it was determined that the very loud buzzing noise was being created by too large of a filter, which was completely the wrong size and much too thick, which was causing the motor to overheat and causing the very loud buzzing. My neighbor installed the filter two weeks ago and installed the wrong size. Active Heating & Cooling solved the issue in 15 minutes today and did not even accept a service charge. The entire service call and solving the issue was done completely for free. They said they want long-term relationships and referrals and are not about making a quick buck. This type of honesty is rarely ever seen, and Active Heating & Cooling is as honest and as professional as we have ever seen. Thank You Active Heating & Cooling!

Alan was absolutely amazing he came by on the weekend to come give us a estimate on services to…read morerepair our furnace. After only a short time downstairs he was able to find the issue without a problem. He took care of it for for a great price due to the extent of work done and time taken. He also provided his card and said to call if things stop working again and what the issue could be and a super fair price. We truly appreciate Alan and his services in these colds days !! I Most def will be coming to Alan for all my HVAC needs in the future!! THANKS ALAN!!!

We had a central air conditioning unit installed and the experience was great!!…read moreWe love our new central air. The team was very helpful with questions I had. Ashton was also extremely supportive and helpful. Great service and I would highly recommend them. The value was good as well.

I set up an appointment with this company for my shop units. I was use to going to Stop Heating &…read moreCooling and was told they had bought them out. I explained that I had an air conditioner/hearting unit that needed help. I explained that the unit was smelling of vinegar and moldy smell. I explained that the unit was cooling but that it was extremely hot to the touch outside. I was told that it was most likely a valve that was plugged and that they could come out and fix that and clean the unit. I set up my appointment for 3:00. The next day I called and asked if I could have both units cleaned so I would be set for winter. I again explained that these were hear and air units AND gave them the name of the unit I had in my shop. I was told they could do that. They did ask if they could back the appointment up to 1:30 and I agreed. On that day I get a call at 11:50 that Mr. Michael Gaughan is on their way. I race over there and open up my shop. I am waiting for 20 minutes so I call to make sure they did not come early and leave. The person on the phone tells me they are still on their way. Ten minutes later I get a call from Mr. Gaughan from his vehicle asking me if I am there even though he parked right in front of the shop and could clearly see me inside the building. He walked in and I proceeded to show him where the units where and what was happening. He cut off my sentence by wanting to see where they were in back. We walked around the building and he looks at the one unit and asks me if the unit is working and I said yes, but it is running really hot. I told him that the company thought it was something plugged. He then asks me if water comes out of the unit. I said I did not know for sure because se there has been no water coming out of it. He then asks me why I would think water would be coming out and I said because the condensation has to go somewhere and its clearly standing water inside. He then asks me where the water is. And I have no idea what he is talking about. And he said well the water to hook up a hose. And I said, we do not have water back here. It is in front of the building. Is this so you can clean the unit or what because your company never said anything about this. So he then starts walking the opposite way of where we came in. Not to look at the other unit but just walks away from me. I ask him what he is doing and that there are no water outlets over there. He proceeds to tell me that he is nosy and he just likes to nose around and see what's going on. I tell him that where the trash is and it's easier to get back the way we came. On the way back I show him where the water hoses are and he complains that his hose may not go back that far. Back in the shop, he then turns to me and asks me what he wants me to do? Does he want me to take the unit out? Does he want me to take all the insulation out? How the heck do I know? I called his company and they told me they would clean the unit and fix the draining issue. They never asked me any questions. So finally I ask him if he has ever seen a unit like this. And he tells me he only works on big units and split units. I ask him if he knows what to do because if he is not comfortable doing this I cannot afford to have him mess it up and need a new unit. And he still has never even looked at the other unit. So then He starts complaining about how he would have to do this and I have now lost confidence in this guy. So I call his company back and tell them that this guy is not sure how to proceed and could you talk to him. I am now in business mode voice stating that I told you everything when I made the appointment and now I have someone who I am worried is going to screw things up worse. So I give Mr. Gaughan my phone and they discuss it. He hands the phone back to me and the they tell me that he knows what to do and it will be okay. I again reiterate that if he does not feel confident doing this I cannot afford to buy another AC. So I get off the phone and say you are good to go. But by that time Mr. Gaughan has developed an attitude. He takes two steps and gives me the stink eye. Takes two more steps and gives me the stink eye. He then takes out the filter to the AC which is clean and then shoves it back into the unit. He tries to pull the front plate off of the unit and cannot and clearly does not know what he is doing. I then say to him; I do not understand what is the attitude here. Look, if I am not confident in my job, I let the client know so they do not walk out unhappy. Do you feel comfortable in what you are doing? He turns to me glaring. I am looking back at me and he starts walking past the door and takes two steps and says angrily Competent and then walks some more and says competent. And I say back to him, I have no idea what is going on here or what you mean by this. He then walks around his truck and stands there doing nothing and then he walks over to the other side

Today is August 24th 2023 My thermostat went out last night…read more The screen lights up but it doesn't show any information. I have been busy with J&E today trying to get them out here to fix it. I'll post some screenshots of our conversation today. They were rude and they were talking down to me. One instance... They asked me if I changed the batteries. I told them three times but the next thing I know they responded again that "It's not hard to change a battery". No one should have to deal with any type of hostile communication from these people. Kay

Junior, the owner, came HIGHLY RECOMMENDED by a well known owner of an electrical company in…read moreKenosha. I started by going thru Costco which was a disappointment to say the very least. The HVAC company that Costco uses attempted to sell another carrier that was not part of Costco's agreement with their vendor. So I took the gamble and interviewed Junior. As soon as he said DAIKIN, he was in! A close realtor friend in Scottsdale AZ did extensive research on mini-splits and told me IF you could find a dealer who carries DAIKIN (super quiet system), choose them! My job was done within a few days of meeting Junior. A 2 day install with perfect detailing, professional, on time, etc., etc. And their price was so reasonable. Am I HAPPY, you betcha.

A local business whose prices and services are excellent. I advise you to check with them first…read morebefore contacting other companies.

I had the team of Mike and Cobey here to take care of some issues found during an inspection by the…read morestate-sponsored energy assistance program. Problems were small gas piping leaks at furnace and clothes dryer, as well as upgrading the vent piping from the water heater. The guys were very friendly and did good work. They took before and after pictures of everything, and replaced the furnace filter with a higher-quality one. I'm surprised at the couple of bad reviews here. I even went to the Better Business Bureau site to see if there were any bad reviews or official complaints, and couldn't find anything. I like these guys.

Knowledgeable, with good equipment and fair prices. John answered every question that we had.read more

great service. same day repair. heat out at 8 a.m. fixed by 1 p.m. great price as well.read more

Wow what an amazing crew. I was totally freaking out when the furnace quit in the middle of winter…read more However every person I dealt with was so amazingly helpful. At least five stars and highly recommend.

During this heat wave they were able to service my AC swiftly and the gentlemen were professional…read moreand courteous. Highly recommend this company. Fair pricing, also.

Installation of mitsubishi mini split in 2021. Have had no issues with unit and it works great!…read moreHighly recommend Lee!

Paid 150$ for an estimate on June 14th for electrical work and was also asking for an estimate for…read morehvac. HVAC went on vacation and never called back and after a month of emails i finally received the electrical estimate. I asked for an ETA on the work and if it possible to add one outlet to the job, but if the outlet delayed to proceed with the quoted work. No responses for a few more weeks. Frustrated i called to speak with the office and request a refund. Was told I would be called back. Fast forward to the next week and no call backs, i call again to get a refund and am told that the person able to issue the refunds is aware of me , and im on her list but she hasnt had the time to call me back yet. as they are short staffed in the office and noone else is able to assist. Finally am escalated to someone named amanda who informs me that the person reponsible for refunds will try and call me back within a day or 2. Based on previous experiences, im not hopeful at this point. I hear they do good work BUT with customer service like this i cannot recommond their services at this time.

A company which I was using for HVAC maintenance recommended me replace my AC and furnace urgently…read more I called Magzimo Comfort by recommendation from my friend who was happy with their services and prices. Juan responded and made very professional inspection of my AC and furnace the same day. He explained me that my furnace replacement is not necessary. He sent me several quotes with decent prices of different options to replace AC. He is very friendly and professional, he also gave me some useful advices. I highly recommend to use this company.