We have used Lake County Mechanical for a few services. They replaced my condesant pump as well as…read moreinstalled a new Central AC unit. The cost was fair for the new unit All of the technicians who have come out are great, such as Miguel and Harley. Melissa at the office is always very helpful. I will be using this company for my heating and cooling needs in the future.

Our air conditioner was failing to cool the house after a few consecutive hot days and they sent a…read moretech out several hours after we called, same day. Our tech Mike O showed up on time, was friendly and knowledgeable, worked efficiently, helped us repair the unit (bad capacitor) instead of replacing it entirely, despite it being a very old unit. I would highly suggest this company to anyone needing service, they also came out and serviced our furnace last winter. Their costs seem to be slightly lower than other companies in the area. Initial diagnostic fee was 125 compared to 160+ for all the other companies I called.

Great service, done extremely quick. Owner is very responsive. Will use again for other things I…read moreneed around the house.

We had a very good experience with Vince. He was very accommodating in his availability. He fixed…read moreand explained to us the problem with our heater. We actually have 2 heaters and he cleaned them both before he left. His rate was very reasonable as you are not only paying for his actual work but his expertise. Highly recommend!

Alaskan Fireplace replaced two gas fireplaces and did an awesome job. Very professional staff…read more Highly recommend them.

I accompanied my mom to Alaskan fireplace to look for brick or stone to replace the ceramic tile…read moreshe had on the front of her current fireplace. She had a fireplace mantle made and explained to our salesman what she wanted and showed him photos of the mantle. He said that will never work. My mom told him again what she wanted and described what she had and he told her again that won't work. He even asked her if he needed to speak slower so she could understand!! She then went to Burlington fireplace where they understood and they were able to assist her and her fireplace turned out spectacular. If you want kindness and good customer service Alaskan fireplace is the last place you should go

I never got a text link, so I can't find a way to directly add reviews for an individual…read moretechnician, but.. we'll make this work. Specifically, this review is a two-for one, both for Ed La Barre and Thomas McGrath who were both my latest technicians for separate calls. Ed came out to inspect and service my water heater, and while his efforts to repair the equipment I had weren't successful, he also canceled the usual charges for his labor on that call immediately, which was appreciated. Thomas came out for my club member service and inspection of my furnace, which of course cost me nothing since it's covered by membership dues and absolutely pays for itself very quickly. In both cases, these guys were polite, knowledgeable, and efficient. Absolutely top marks for both of them.

Caused my working furnace to fail, the house froze, leaking pipes…read moreand they refused to make the repairs that they caused. On October 22 2025 I had Master Services perform an annual service on my Carrier furnace. The furnace was working well with no issues but I wanted to do the annual service as recommended. Morgan the technician poked around but I did not see any of the standard procedures done like I am used to seeing from other providers. There was a tremendous sales pitch pressure from the tech spending more time on how I can purchase a new furnace from their company, even though our furnace served us well and was in excellent condition. I paid the bill and he left. Oct 24 2026 just two days after service The furnace failed to start and we were in cold weather for several hours. So I called the company back asking why the furnace is having this problem right after the tech worked on it. Morgan came back and blamed it on a blown 3A purple fuse which never happened before. He said he did not have a fuse in his truck, luckily I had 3 of those in my fuse kit in my truck so I gave him my fuses, he started switching wires around burning 2 more of my fuses and finally he got the wiring right and the 3rd and last fuse worked and the furnace started to work. He did not seem sure of what is happening or what else to check for. We had to make a trip out of state to visit family but we always leave the heat on in cold weather just to be safe and we turn the main water valve off and drain the pipes. Jan 28 2026 We returned to the house to find there was no heat in the house and the toilet tank and bowl had blocks of ice in them. The bathroom sink trap was cracked from ice and the shower valve was busted along with the kitchen sink not draining. A pipe also sprung a leak in the basement. There was also a strong natural gas odor in the house. We called again and they sent another tech Mitch who showed up with three space heaters to thaw the house plumbing out but could not get furnace started he also confirmed the gas smell to be present he said the gas coupling inside the furnace was not tightened enough from when they did the first service. He did not bother to check the ignitor but did after I asked him to check it. He said the ignitor is bad and he will call me back the next day with a price as he claimed did not have a replacement ignitor in his truck and he estimated the price would be around $600 a part that cost under $30 He left us with no heat and a gas leak while I slept in the house in the extreme cold snap in January I could have died from both the cold and the gas leak. Jan 29 2026 Mitch never called back to come replace the ignitor. I gave up and had to call ANOTHER company to get our heat working. They came over and figured the problem in 5 minutes replaced the ignitor and tightened the gas coupling which was left loose by two technicians from Master Services. My bill was $357.44 and our furnace is working well since till the writing of this review March 23 2026. Jan 30 2026 Plumber Eric from Master services came over replaced the frozen sink trap that they caused to fail from freezing and charged me $154.83 He also gave an estimate of $1700 to replace the leaky pipe that they caused to freeze up due to low quality work. I refused to do this and feel they must take responsibility and fix what they broke. I had to replace the shower valve myself and get the kitchen sink flowing again. Several phone conversation with manager Juan did not help as he insisted they have to charge me for pipe repairs that would have never happened if they did not cause the freeze. My pipe is still dripping and they totally ignored the problem. I see that a Mr. Kyle Burroughs listed as general manager on the better business bureau website so Mr. Burroughs if you are reading this Please intervene to rectify this problem. You can get my contact information from your service department records. All I need now is you send a plumber to replace the pipe section that is leaking so we can put this nightmare behind us. Victor G Please respond

Phil came out on an after hours emergency furnace repair. He was there very quickly. My house was…read moredown to 37! I have a Nest thermostat and was alerted by the app. I was out of town at the time. He did quick work and got it running within 1/2 hour. Super nice guy and stayed for a bit to assure the furnace was working correctly. Southport was the only company that returned my call within minutes. I recommend Southport and Phil for quick repairs. 5 stars for service but I'm not sure if it was overpriced? They got the job done so my pipes didn't freeze and that's the important part.

We scheduled routine inspection on our air conditioner. Southport added refrigerant and 3 days…read morelater our unit stopped working. Southport tried convincing me to buy new unit. This went on for days until I had a different company come out for a second opinion. The new company found that the Southport tech left the service cap off after adding refrigerant so it all leaked out!!! Southport had 3 different techs come before we got the second opinion....either it is gross incompetence or a scam!!!! You decide. I cant believe the level that they went to to try and get me to buy new unit when mine is only ten years old and worked fine until Southport came for the routine inspection. Thanks to the second opinion I have a perfectly working unit again.

Called and set up a repair and cleaning. A couple days later they came out and did the cleaning and…read moretook some photos and said they will send a estimate. After 10 later I called and she said the tech had not talked to anybody in the office to set it up. After 3 weeks I called and got blown off by the office girl. I would net use them.

Came out the same day we called. Prompt, efficient, and very professional service. We would use…read moreagain.

Avoid them at all costs. We have had a horrible experience. First we had to wait because they…read morerefused to do our driveway before our road was done stating the edge of the driveway would be affected, second once it was done the rough stone was showing on top so Rohner came out to seal it, in two phases, which left a thick tar stripe down a portion of our driveway, third within months low spots and humps started to form and we had stones popping out leaving a ton of 1/2-1 inch holes in our brand new driveway. Rohner never shows up when they say, only looks at stuff when owners are not around and claims to see nothing wrong, promised to reseal our driveway again last year and never called back. Tried calling again this year to schedule early spring and no response - finally filed a BBB complaint. I can go on and on about how difficult it is to deal with this company.

Rohner Asphalt quoted quickly. Their price was very reasonable…read more They came and dug out the existing driveway, widened and extended, graded, and put down new stone + asphalt. They were very respectful of the property, went above and beyond their scope of work. I'm so very happy we chose Rohner. They are great to work with, their workmanship is wonderful. I would highly recommend them for Asphalt and Grading to anyone and everyone! Super nice people.

We purchased a new a/c unit and a new furnace from infinity. The price and service were excellent.read more

I cannot recommend these folks strongly enough…read more Based in my neighbor's enthusiastic advice, I called Infinity to inspect my A/C setup and to advise me on whether to replace three old compressors for my old farmhouse. Rory came promptly the next day and, after asking lots of good questions recommended not replacing anything at this point. We followed up this discussion by looking at the 3 furnaces/blowers, based on the rising cost of propane and new insulation work recently done on our house. Rory was both patient and extremely knowledgeable, helping me put together a plan for the next few years while not pushing any installations at this time. I felt strongly that he had my best interests at heart and will definitely use Infinity as we change out equipment over time.