Thanks for coming out ASAP, Andrew was knowledgeable and gave us all the details on…read moretesting/diagnostics. He got the part and fixed it one the spot. Would highly recommend this company and Andrew and will definitely call them back again in the future! A+++

Have been using keystone for many years, and they have not let me down once. Saved me getting a…read morewhole new furnace for they found a motor in stock. Bet most place would just say " U need a new one". I will keep using them till I move out of area or to a place where I dont have to worry about it.

Today is August 24th 2023 My thermostat went out last night…read more The screen lights up but it doesn't show any information. I have been busy with J&E today trying to get them out here to fix it. I'll post some screenshots of our conversation today. They were rude and they were talking down to me. One instance... They asked me if I changed the batteries. I told them three times but the next thing I know they responded again that "It's not hard to change a battery". No one should have to deal with any type of hostile communication from these people. Kay

Junior, the owner, came HIGHLY RECOMMENDED by a well known owner of an electrical company in…read moreKenosha. I started by going thru Costco which was a disappointment to say the very least. The HVAC company that Costco uses attempted to sell another carrier that was not part of Costco's agreement with their vendor. So I took the gamble and interviewed Junior. As soon as he said DAIKIN, he was in! A close realtor friend in Scottsdale AZ did extensive research on mini-splits and told me IF you could find a dealer who carries DAIKIN (super quiet system), choose them! My job was done within a few days of meeting Junior. A 2 day install with perfect detailing, professional, on time, etc., etc. And their price was so reasonable. Am I HAPPY, you betcha.

I usually don't post much but when a company is this good I should let everyone know. Building…read morewaters and the company they affiliate with have to say Evan And Johnathan stand up work and my first call in this line of work is the honesty of the company. I'm not a plumber and I know this can be costly , they where honest straight forward , knowledgeable, and tolerated my dog. Thanks and great to have companies like this so close to home. Hope the boss reads this! Thanks again. Dan

On January 25, 2026, I experienced frozen pipes and contacted this company. To their credit, a…read moreplumber arrived within two hours and spent about two hours thawing the pipes, which I appreciated. I had shut off the main water line before leaving town for a few days, and upon returning, I followed their instructions to turn the water back on. Unfortunately, I then lost water pressure in both the kitchen and bathroom. I called to report the issue, and while they did send technicians back out, the process became frustrating. It ultimately took six visits over a period of time to diagnose and fix the problem, which turned out to be a simple cartridge issue. In my opinion, this should have been identified much earlier--likely during the first return visit. The total cost came to $866.00. On the final visit, I was asked to pay an additional $136.00 to replace a $23.00 cartridge, a repair that would have taken only a few minutes. I declined that charge. This last visit took place on March 30, 2026. Communication was also lacking, as some calls were not returned. While they did send someone out twice at no charge, no real progress was made during those visits. I have used this company for 16 years and had always been satisfied in the past, which makes this experience especially disappointing. Unfortunately, due to the high cost, inefficiency, and lack of customer care, I will not be using them again.

Andrews Heating & Cooling has been servicing my boiler for several years, and I wouldn't trust any…read moreother company. The boiler tech is very knowledgeable and professional and is always a gentlemen's gentleman. Cameron treats his customers with the utmost respect, and he would make any mother proud. Thank you, Andrews Heating & Cooling, for a job very well done! I would most certainly recommend you to my friends and family.

Needed some help with A/C, heating and a gas line for our newly purchased home. Cameron provided a…read morevery competitive, fair price and bundled the services. The Andrew's technicians were professional, expedient and kept the work areas immaculate while the project was going on. We are very happy with Andrews and trust them for our future needs. Cameron is extremely responsive and we highly recommend the company!!

I called at 8 am because I didn't have any hot water. While I was still on the phone and they were…read moretelling me that I would get a call back to schedule a service call, I had another call come in from First Call telling me that someone would be here within 2 hours. Less than 2 hours later, a wonderful, friendly, knowledgeable, and professional tech arrived. He found the problem and fixed it. He then did a complete inspection of the plumbing in both units of my duplex. Wow. Service like this is simply outstanding.

I had to have a new furnace installed and it was under a home warranty program that I had and…read morewasn't really 100% confident with the choices that the warranty program suggested that I reach out to. Turns out that first call heating has a stellar crew and I am extremely happy with the work they did and the patience they had with my concerns. I haven't had to deal with new furnaces for a long time so they definitely did a good job on that. I don't know how they price compared to other shops because that's not something that you can really just look up or call and ask. After having a brief conversation with the owner on one of the issues I was facing concerning the warranty company he took the time to really break it down for me as to how they work and that my warranty company was the one that he chose to stay with. Over the years, he used to have a few others, but apparently they did not serve the customer very well (and them). I had a Lennox Elite installed and it's definitely a nice furnace...I just hope that it outlast the other brands out there. The warranty on parts and labor seem to be pretty comprehensive. What is also nice to know is that with first call heating and cooling, they have a very nice 100% satisfaction guarantee for the first year. The way that it was explained to me was if anything goes wrong at all, I don't pay a dime and they come out and fix the issue should there be one. I'll wrap this up by saying that when the crew comes out to your house to do an install, they are extremely polite, kind and very conscientious of what they're doing. I would highly recommend first call heating and cooling without a doubt.

A local business whose prices and services are excellent. I advise you to check with them first…read morebefore contacting other companies.

I had the team of Mike and Cobey here to take care of some issues found during an inspection by the…read morestate-sponsored energy assistance program. Problems were small gas piping leaks at furnace and clothes dryer, as well as upgrading the vent piping from the water heater. The guys were very friendly and did good work. They took before and after pictures of everything, and replaced the furnace filter with a higher-quality one. I'm surprised at the couple of bad reviews here. I even went to the Better Business Bureau site to see if there were any bad reviews or official complaints, and couldn't find anything. I like these guys.