STEP 1STEP 2 Thank You For Your Feedback! Step 2: Your review has been copied to your clipboard. Take the next step and select a site and paste your review. Thoroughly impressed with the serice, professionlaism and courtesy of Heavens Best from the first call to Kevin and Brians great service at my house. They were on time, very professional, and very knowledgeable. I was quoted a price over the phone and was not sure exactly how many sq feet my finished basement was. Still I agreed on a price over the phone and would not have known any better when they arrived and was ready to pay what i agreed to. Kevin explained that my basement was not as big as I had estimated and reduced the price on the spot from a three room charge to a two room charge. He did not have to like I said and I would never have known the difference. That was the first sign that this company was honest and actually cared about their customers bottom line. They took their time, and did a very thorough job, unlike Chem Dry who we used last time and not only overcharged us, but were not thorough, were rude and cared about nothing. Kevin and Brian even wiped up our hardwood floors after they were done to remove any dirt or footprints they may have tracked in. Again, very professional. We are definitely going to use Heavens Best again and will absolutely refer them to our friends and neighbors! read more

I had water seeping into my basement Thursday night because a pipe burst at my neighbor's house. My neighbor hired Heaven's Best and was working on mitigating the water damage to her house and I asked them to do mine as well. The manager Glenn came over and immediately started working to remove the water and drying and dehumidifying my basement. My neighbor said they were out in less than 2 hours; I was amazed as others on my street were waiting 3-4 days for other companies! They came back every day as promised to check on the process. I met the owner, Jim Bonner, who was a very polite person just like the rest of his crew. Jim turned out to be the most helpful person during the whole insurance process. My insurance claim got a little complicated as I live in a townhouse and the neighbor's insurance company made me work with my insurance. Jim explained the process and told me not to worry about it as they will bill the insurance company and they will take care of everything and promised that everything will look better than it did before the damage (which it did)! I cannot say enough about their professionalism, honesty, and helpfulness. I would strongly recommend using them for water restoration and carpet cleaning. I live in Montclair, VA and they were willing to come out this far and another friend just hired them and they live in Woodbridge. read more

We recently moved into a rental home that had a significant amount of pet urine stains and damage. I called Jim on a Friday afternoon and he said he would come out first thing on Saturday. He did a thorough inspection of the carpet in every room. He determined that some rooms just needed to have the carpet replaced rather than trying to clean it as the damage was too extensive. Obviously, he could have charged more if he had cleaned those areas, but he was honest and up front about their condition. The rooms he did clean turned out absolutely amazing! He used the ozone generator in two of the rooms as well, which made the results even better. The ozone generator even removed the very heavy cigarette smoke smell out of the garage. When Jim told me that he would come out Saturday morning, he didn't share with me that he had intentionally not scheduled any work for that morning due to scheduled time with his family. He canceled that time to come help us out. Being a military spouse, I understand the importance of family time and I very much appreciate him helping us when we really needed it. If you are looking for a company with honesty and integrity, look no further. More businesses should be run like this. read more

Recently we had a small pipe freeze, burst, and subsequently flood the lower level of our townhome. I started calling some of the larger companies to help with water remediation and most couldn't even give me a day when they could come help (too busy). A friend referred me to Heaven's Best. I called around 4:30 in the afternoon and immediately got the owner Jim on the second ring! He came to my house the very next morning and immediately mobilized his team to come help. Jim and his team were able to assess the damage to my floors, have a team come and pick up my damaged floor, and get some fans down to quickly dry the concrete so my new flooring could be installed. In addition, Jim and his colleague, Glenn, worked cooperatively with my insurance adjuster. During such a stressful and uncomfortable time, the staff with Heaven's Best and Spartan Water Removal continually kept the communication flowing. Never once did I feel alone, frustrated, or overwhelmed. They provided top notch customer service and made me feel as if I were a part of their team. This is a fine example of what a well-run company should look like! read more

Fantastic company!!! All the way from the start of my research for a carpet cleaning company, everything pointed to Heaven's Best. From my initial inquiry all the way through my most recent call today about a Landlord/Tenant situation that directly involved Heaven's Best, I can't begin to describe how satisfied I am with the services, professional courtesy, and the HONESTY of everyone that works for this company. It was easy to make an appointment, the techs that came to the house were extremely knowledgable and professional, the invoicing was detailed, pricing was perfect, and follow up was phenomenal. I have, and am, and always will, highly recommend Heaven's Best to all my military friends when they're searching for a company to come do their carpets, floors, and upholstery before a PCS. THANK YOU Heaven's Best!!! read more

Absolutely a first class experience with exceptional results. Vince and AAron did an outstanding job on our carpet. Both were highly knowledgable, extremely respectful and professional. Very apparent that the owner ensures nothing but the highest standards within his ranks. Every detail was thought about starting from the greeting at the door, equipment and truck cleanliness, right down to protecting our home with corner guards to prevent inadvertent damage to wood and walls - just a few examples of the attention to detail and standards "Heavens Best Cleaners" projects.. "5" Stars without question - RESULTS were fabulous. This company brings back in spades the value of TRUST, PROFESSIONALISM and RESULTS. Thanks very much for the exceptional care and results. I will pass your companies name on to others. read more

Heavens Best Stafford Va Rated 5 out of 5 stars by David Hensley on October 20, 2017 · permalink Vince and Chris, of Heavens Best in Stafford VA were absolutely amazing. They were professional, efficient and did an amazing job even with old dog urine stains. Our carpets look brand new again. Furthermore, I left to run a quick errand and when I returned I found they were finished. During my absence, my dog managed to get out of the drate and ran around and pooped on the carpet and peed. Vince told me about it, cleaned after the dog and returned her to her crate. Needless to say I was embarrassed, however Vince made me feel at ease. I would have never expected them to do this, however they are truly good guys. Thank you again Heavens Best - Vince and Chris!! read more

I have had several Carpet Cleaning services come into my home but Heaven's Best is hands down the best in Virginia!! and I can honestly say this because I have lived all over Va renting and owning homes and we have used companies like National Company Green and Yellow, along with and a few other local Carpet Cleaners and I have never seen such great Service, Quality and Compassion in caring for my carpet in my home like Jim at Heavens Best. We had stains removed that we never thought would come out. Jim at Heavens Best not only has the best Quality but the best Prices and Knowledge of his Service and Product!! MY CARPETS LOOK BRAND NEW and I have now referred all of my friends to Jim, we will be calling him for all of our carpet and Upholstery Cleaning!!!! read more

They are truly the best! Honesty and integrity are a good way to describe their employees. Last year we had Heaven's Best come out to our newly purchased house to clean the carpets before we moved in. After some investigating, they realized the previous owner soaked the carpets by over scrubbing them and dousing them in baking soda in an attempt to hide pet urine until the house sold. They would have made the problem worse if they scrubbed them and recommended we pull up a few corners, we did. Any other company would have cleaned the carpets and ran. We ended up replacing the entire house carpeting. After a year or so, we had them come back to clean the carpets. They are professional, thorough, and efficient. read more

I had a tenant who wasn't authorized in the lease to have pets but the physical evidence indicated otherwise. Pets urinated all over the carpets in several rooms, which you could smell, but during the move-out inspection she denied any pets were present. With the tenant there, Jim and his team came in with the black light, which lit up the carpets in several rooms demonstrating where pets had urinated in several places. The carpets in four rooms had to be removed! Without Jim's team, it was my word against hers but Heaven's Best provided the physical proof needed to hold the tenant responsible for the considerable damage. They are the BEST! read more

AMAZING!! I had booked a company that I had a coupon for $99 whole house cleaning and after a google search found out that it was a complete scam. I called Heavens Best in Stafford and the fit me in the next day. Showed up on time to the appointment and were two extremely nice men. Cody helped us out with an extra area that we didn't plan on cleaning. Would recommend this company to anyone! Prices are great and you know you're getting your carpets cleaned properly. read more

Great job by Chris and Dillon. Chris called me and said they could come earlier then my scheduled appointment which worked out great. Chris was courteous and very knowledgable and gave us some tips for our new puppy in case she has any accidents. The carpets look great and feel so soft. We will definitely be calling again and you know have a new customer who will be calling again and again. Hats off to Chris, Dillon and the entire company. read more

My water heater burst so I called Heaven's Best and they immediately sent someone over. Not only did they send someone within the hour, but the owner of the company came out and provided me an estimate. He was extremely knowledgeable and advised he could do the work, but the damage was minimal so rather then me paying them I could take care of the damage for a fraction of the cost. Thanks for the information and the professional guidance. read more

Great Carpet Cleaning Service. Nick and Tim cleaned my old stained carpet and did a great job. It looks so much better. They showed up earlier than my appointment which was better for me and were polite and truly interested in my concerns and problems. Nick was thorough in explaining all the treatments they could provide. Kudos to Nick, Tim and Angela who were all great. I so appreciate their good work. read more

Daniel and Chris from Heaven's Best recently cleaned our carpets and we are completely satisfied with the work. They were helpful and informative, and took the time to help us understand how to care for the carpet after the cleaning. They guarantee their work and are will continue to get our business in the future. We highly recommend their services to anyone looking to have their floors cleaned or treated. read more

This company has exceptional service. My house was flooded creating the potential for buckling hardwood floors, ruined carpet, and mold. They came within a couple of hours and worked quickly and efficiently to fix my problem and get my carpets cleaner than any other company I have used. I highly recommend them to anyone who wants outstanding professional and courteous service. read more

Thank you Tim A. and Vince for a job well done! My experience was wonderful. I appreciate the time you took to look around and give me an accurate estimate as well as recommendations. Everything was completed as promised and in a timely manner. Tim and Vince's professionalism was second to none! I will definitely use your services again as well as recommend you to my friends! read more

Simply outstanding customer service!!! Beyond professional and upheld the highest business ethics. My carpets have never looked or smelled better! As a veteran to support other veteran business owners that provide such quality is an honor! I will definitely use again for future cleanings as well as for a future move out clean! read more

Courteous. Efficient. Professional. Cheerful. Affordable. And a realllllly great job, as well! I know I must sound like I am the owner's mother, but I am not --- and they are -- hands down -- the best contractor to set foot in our flood-damaged home so far. And a few others have been pretty danged good. read more