I love this place but no one ever answers the phone. I live an hour away so it's inconvenient for…read moreme to drive there and then not have something I need. The selection is huge, and the prices are good especially for 2026.

The best smoke shop ever! The products are amazing but the STAFF is PHENOMENAL!! Professional,…read morecasual, nice, friendly, and knowledgeable. Questions ?? They have answers?? Problems?? They can help fix it!! Great attitudes and this place has everything you could never want and need. Carlos is the BEST! He has helped me ever since I walked into this shop and remembers his regulars which is nice. All staff is helpful. The owner must be wonderful to have such happy Employees . Because it shows in there actions and professionalism. I've never gone anywhere else since!

We were visiting from out of state and didn't realize we couldn't get our Geek bars in California…read more After a quick phone call to the store, we were able to find this place and the gentleman there was very helpful and gave us choices that would last longer while we were in town. Prices was the same as home and definitely lasted longer. Loved the recommendations and was very excited to find this place. If we lived in the area, this would be our go-to place for sure.

Absolute best service, you will not be disappointed! Zach is the man! Best prices on everything…read morevape!

Absolutely love this vape store! They have a wide selection of different products and the store is…read morevery well maintained. You definitely get a welcoming vibe every time you come in. Shout out to Eric and Juliana for always providing exceptional customer service . They're so kind and informative. Best vape store in the IE hands down , definitely worth a visit!

Best shop in the area no question! Friendly staff and great variety compared to other nearby shops…read more Julianna was awesome and very helpful.

Bought a $100+ item and right out of the box, it was defective. Same day (only 1-2 hours after…read morepurchase) contacted the number on their business card (as the employee told us to contact the number if there were any issues) and provided a video of the defective item. Since there was no response went back to the store and then finally got a response stating it's not their problem, it's ours. They claim since the package was sealed it's our issue to go through the manufacturer. We asked about either 1) refund or 2) replacement of the same item -- both options was a hard no because, again, it's not their fault we bought a defective product. So now we have to go through the manufacturer, wait for a response, and we have to go through a whole process (if it gets accepted). **be warned they have no return or exchange policy on their receipts and/or visible sign in their store. So buy at your own risk

I recently discovered this "Hidden Gem" -- and have been coming fairly regularly for my combustible…read morenecessities. I would especially like to commend Alena -- whose knowledge of product lines, and excellent customer service are always on display (and are extremely helpful). I would recommend Nates IV to anyone who likes great quality at reasonable prices (with excellent service and selection).

Just got helped out by the homie Carlos, helped me pick a HiSi Bong, couldn't be happier with my…read morepurchase, great shop and great staff!!

I've been coming to Up in Smoke since 2018 at their Costa Mesa location. Their selection is wide…read moreand offer a great variety at the best value compared to other stores I've been to. They are awesome. The whole staff is very courteous, but one specific individual, Howard, stands out more than the rest. He provides excellent quality service, is always courteous, is on top of reordering when irems are out of stock, very friendly, and provides such an overall great customer service experience. He always takes care of me when I need something at the store. Thanks to Howard for all these years of amazing service!

Very pleased with Pipe kings. The person helping me out Saturday night on 4/2 was very patient with…read moreme on picking out a water pipe. I also came 20 mins before they were closing. He recommended me a "rokman" which is supposedly a pipe King blown glass brand. One of the roor guys makes it for them. It hits like a champion needless to say. Pricing was amazing as well. He also hooked it up with reusable cleaner. Very satisfied customer :)

I've been going here for years. I don't go often, but when I do they always have a lot in stock and…read morevery fair pricing.

Wonderful shop! Most friendly,professional, and helpful service!…read moreNo matter what negative reviews you may read, know the shopkeepers are respectful and know who is keeping them in business! Thank y'all for staying and making my shopping experience a great one! Aaron B.

The young lady I saw the first time I went here was very helpful. I went I. Again for a birthday…read morepresent for a friend and the heavy set young guy was literally no help at all. I believe he was too busy trying to get.back to his conversation with the guys hanging out in the store. Too bad because this is a good local place and people may not Go here if they cannot get assistance from m someone who wants to help them.

When they're open they're spot on. However, they need to update their hours because it says open…read moreand then no one is there. It's hard having a favorite smoke shop and going out of your way to go there and then no one is even there.

I rlly like this place. Everyone in there is cool to talk to and always welcomes me in with open…read morearms