I've never experienced more passive-aggressive treatment than what I received from Sabina at Heavy D's. On my way to my appointment, my phone died, and I lost my GPS, causing me to arrive 4-5 minutes late. I apologized immediately and even showed her my dead phone, but Sabina pointed out my tardiness in a snarky tone. I accepted responsibility and tried to remain pleasant, feeling genuinely bad for the delay.
However, Sabina continued with passive-aggressive remarks like, "There's a huge sign; it's not hard to find," and criticized me for not knowing the exact haircut measurements I wanted. She also condescendingly added, "I've been doing this for 10 years." Despite my efforts to be respectful and understanding, the constant digs were too much. I don't know her personally, and I always try to give people the benefit of the doubt if they're having a bad day, but this was excessively rude and bizarre behavior given my kindness and apologetic stance.
At one point, I looked over at her coworkers, hoping for some acknowledgment of how strange this interaction was, but no one even glanced our way--it almost felt like they knew she had a terrible attitude. Eventually, I told her I was done and ready to leave because I knew I wouldn't get the haircut I wanted with her demeanor.
Even after I decided to walk out, she brought up my being late again, despite it only being a matter of minutes (I can prove this with a screenshot from my phone's location services). This experience was bizarre, off-putting, and frankly, verbally abusive. Given the nearly perfect 5-star rating (with 200+ reviews), I can only assume they remove negative feedback. Hopefully, this review stays up long enough to warn others.
I'll be going to Four Crows from now on. I'll also be posting this on other forums to ensure more people are aware. read more
