As a long time Clarence resident, I have been a loyal customer for 20 plus years. Nice hardware store and the folks working in the store have always been friendly.
The Service Department is difficult to deal with and the mechanic, John, is surly. I have brought in all kinds of equipment for maintenance or repair, and they usually get it done in a reasonable time.
I have purchased several pieces of equipment from Hectors, including an Ariens snow blower and an Ariens lawn tractor. They have provided routine maintenance and repair on both pieces of equipment. The engines on both pieces of equipment have performed well.
My Ariens lawn tractor (42 in. cut, 17.5 horse engine), has always left an uneven lawn after cutting. I tried to work through Hector's and John always had a list of suggestions (make sure the tire pressure is correct, the blades are sharpened and you aren't mowing wet grass)...check, check, check.....this Ariens machine has never left a smooth cut. Even after having John's expert service on the unit.
This season I went in to report, once again, this problem with my turf equipment. John was no help, and the owner(Snooky?) was downright rude. He had no interest in resolving the problem. He was all about shutting down my inquiry and not even allowing for the fact that his store delivered a lawn tractor to me that never worked correctly.
I've been cutting grass for 45 years, my last mower was a 20 year old Craftsman that mowed beautifully.
I was treated so poorly that I won't go back in that store.
Anyone want a gently used Ariens lawn tractor (truth is I wouldn't stick anyone with this lemon). read more