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    Heidelberg Materials

    1.0 (4 reviews)
    Closed 7:00 am - 4:00 pm

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    2 years ago

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    2 years ago

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    8 months ago

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    2 years ago

    Working right across the street from the batch plant and still waiting 20 minutes between trucks is pretty sad.

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    Builders FirstSource

    Builders FirstSource

    2.6
    (33 reviews)

    Builders First Source in Issaquah has a delivery driver that is purely racist and has made racist…read morecomments against the Indian community while delivering supplies to my home today. He was impatient and rude and was insulted by my presence as an Indian and did not treat me with any humanity. His angry demeanor for having to wait less than five minutes after his arrival call (see VM snapshot and doorbell camera times) and wanting to make a forceful delivery while a car was parked in my driveway was unacceptable . For absolutely no reason, while i was trying to communicate that i was going to take the car out and that i had just a minute back seen his message and stepped out, he got super angry and cursed me for being late to respond and called out that he has to deal with all Indians this way and that he would not deliver. He was insulted by my presence and even wanted to call the cops on me because I came closer to him. A very insecure and ignorant person who has no right to be representing BFS should be let go of his job duties with no remorse. Truly unprofessional driver and beware if you do business with them.

    Horrible horrible horrible. I can't say enough how un professional this place is. We usually deal…read morewith Dunn lumber and arrow lumber. Both are fantastic and easy to deal with. Bmc on the other hand is a nightmare. We ordered a framing package and windows from them for a 3100 sq foot house and had floor framing show up without the beams, wall packages without sheathing, half of the framing lumber was warped and had to be sent back. Items were missed everywhere. Deck showed up with basement framing. WHATTTTTT?!?! They have been transitioning people in and out of the business and the customers get caught in the middle. We didn't get responses 3 times on critical questions for framing orders, window order and deck orders. Come to find out 3 different people we were working with had either quit or been fired and no one followed up on their accounts. Pretty hard to keep a project going on time when you have to deal with nonsense from the supplier. I would work with another company.

    StoneWorld Seattle

    StoneWorld Seattle

    4.0
    (31 reviews)

    The staff are super helpful. The selection is very broad and pricing is competitive. Appreciate the…read morekind service that Jason's provided form their sales team and the helpfulness of other staff when I had to borrow display units to check them out at home.

    Customer service is indeed a head-scratcher these days. Granted my small granite countertop…read morepurchase ($385.00) probably wasn't a "retirement order," but really? I go into their store, select the slab I want, give them the specs, and pay for my stone countertop. I'm told that they will try to get it done for me by the end of the week. They use the word "try" because it's a short week (being the July 4th weekend.) I do understand when they tell me they're too busy that week, but they'll get it for me as quickly the following week as possible. When the following week arrives, I'm then told that it won't be ready until Friday. I very patiently explain that I live out on the Hood Canal, and that Friday is the worst possible day to navigate back and forth from the Hood Canal. I then leave two or three messages for Casey (the point guy as far as preparing my order is concerned.) Naturally, I am wanting to move things up a day or two, but Casey does not return any of my calls. I'm then told once again that my order is scheduled to be done on Friday. I tell the fellow on the phone that I will be in either Monday or Tuesday to collect it, as Friday is a nightmare for Seattle/Hood Canal traffic. When I arrive on Tuesday, I am greeted by a gentleman who immediately complains that everyone wants to pick up their order on the same day and at the same time. He then informs me that I was supposed to pick it up on Friday, as that was what I said I was going to do. As I really wasn't looking for an argument, I simply told this fellow that his version of the story wasn't really accurate. He then argues with me before helping me load the material into my SUV. Please note that it was only a 27" x 25" piece, and no special material handling equipment was necessary. He simply had to pick it up off a table and slide it into my vehicle. Took about two minutes (if that.) Now, why he had to carry on about me not picking it up when I supposedly said I would, (which of course wasn't the case,) and trying to make me feel bad is anyone's guess. What he succeeded in doing was making me feel bad that I picked Stone World to deal with. For my part, I simply told him "All's well that ends well." I didn't come into his store with a chip on my shoulder demanding why he didn't have it ready for me in a timely manner, or asking for an apology that nobody called me back. What was the point in telling me I was a bad customer. If he was trying to convince me never to shop for stone at Stone World anymore, then that's exactly what he accomplished. By the by, never even got a thank you on that day for my business.

    Heidelberg Materials - buildingsupplies - Updated August 2026

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