The staff earns this rating update. They cared for my loved one with care and love. My family…read moremember has been here and has declined greatly recently due to her health.

These companies often have reviews removed. DO NOT place any of your loved ones here. They will…read moresmile, lie, manipulate. They are killing my loved one. It was a fine place years ago until the new exec director came on board. So much drama in staff happened, and an ambitious nurse who finally got her way to director of residential services is part of the coverup. So much turnover in staff, residents moving and dying is a telltale sign, mismanaged drugs and they will blame anyone but themselves and punish your loved ones. They want residents shuffled in their rooms, not engaging despite what they tell you. You have been warned. Dont trust Ivy Park either - corporate greed is an issue there and they dont do anything to help, just take your money. In Addition: They will remove reviews. This new executive director is an absolute vindictive lying monster. Do not believe the fake smiles. There is an ambulance there all the time, people die like crazy - especially in memory care. A PT that goes to all the facilities told me Magnolia has the worst MC. There is nobody around. Dont ever trust the ED or ambitious director of residential services - this used be a good place before this new wicked woman came on board last year. She lies, fabricates and exaggerates facts and hides information from families. She is a Scorpio - you have been warned!

Visited my uncle and upon arriving wasn't able to enter parking lot. Unsure so street parking it…read moreis. Gate entry is locked & you can only enter if they buzz or let you in. The front office can view you from where they are. You must call from your mobile phone since the gate button doesn't work. Sign says call, they literally mean by phone. Walk in & it's bustling with people whom reside there & staff. Some residents whom don't even know me literally verbally said they want to go home. My uncle with many others were in a hall having lunch. My uncle hasn't seen me in years & although battling with some dementia. He always knows my voice & once I removed my eyeglass shades he lit up. He even said seeing me made his day. He says he awakes confused & discombobulated unsure of why he's there. The some staff were nice & even helpful when I was looking for my uncle room, before I was told he was in the lunch hall. I inquired what the constant beeping noise was going on from nurse station to nurse station & was informed by some residents it was an alarm & they were lined up outside their rooms and told they couldn't go in their rooms unsure why. Asked two staff members one said the noise is communicating with each station? The other staff member advised it's from when the button is pushed by the residents in their room. That noise consistently going off will make you want to leave. I mean for 2hrs I was there not a bit of peace. Smh I commend good nursing staff. Some spoke to my uncle, he likes the attention. He has always been a ham. Good to see him smiling. Although not sure if he will remember I was there. His memory sadly seems limited & comes & goes on what he remembers. I will say that more attention to some of the residents that can't feed themselves & rely on being fed by staff should get more focus. I watched a women bedbound can barely speak, and was needing to be fed & given her water. She continued to say water please repeatedly and when I turned her direction the nurse whom was sitting beside her was talking to another staff member doing the same for another resident. Please remember to treat the residents as if they were your family or a child. Not neglected or ignored. May need to hire more staff that are qualified & not to overwhelm those that are there. They look as if they can definitely use the help. Even residents try to help them & they're there to be cared for. You pay alot for these places. Pay alot for the day to day care as well for quality it should match. Glad my uncle is in a place where family can visit him more he's close to the majority so they can check in on him & make sure all is well more often than not.

My wife was into this facility and I went to visit her and I lost my bus pass the staff went to…read moretheir own pockets to assist me in making sure that I was able to get home that evening it was like a family environment in they are so so kind I do thank you for taking care of my wife. Marvin Jennings

I have been in and out of several skilled nursing facilities and assisted living situations. And…read morethis place is awesome, the p t staff is incredible each one in their own way , show that they truly care of your rehabilitation and progress! The meals are good. The staff is very friendly and accommodating. The facility is beautiful and clean.\n I can't speak more highly of this facility.! If you are looking for rehabilitation for your loved one, look no further.This is the place that you should be!!!

I was in the rehab hospital following a traffic collision. When I arrived, I was lying flat on my…read moreback and wearing diapers. Just take a look at the difference 2 weeks later! Kyle, on my left, was a chill and lay back PTA. His manner of getting me to do things was gentle. Cody, on my right, was my OT. His manner was more matter of fact, we're going to get this done. It is interesting that with such different ways of dealing with the patients, they were both so successful in my improvement. I am forever in their debt. My life has changed and they are a contributing factor. The facility is filled with people who truly care about the patients. From the housekeeping staff to the MDs. They are all top notch. With that said, don't look to them for pity when you want to quit, they will help you to get your focus back on the goal of safely going home. Thank you to all of those who helped me along the way. I wear my decorated brace with all of you in mind.

My father was receiving Hospice services for a short period of time. The staff & nurses were…read moreamazing, giving him his dignity back, bathing him, making him feel comfortable as best as they could, and making him feel so loved, and providing all his prescriptions until his final days. I will never forget the quality of care and treatment of the nurses & staff that they provided. Thank you, Hoffman, for providing that peace to me & my family during our worst times.

My mom B. Toombs (Miqui) was admitted to Hoffmann Home on 8/11/2025 for end of life comfort care…read more The staff were so very supportive and caring. My mom was always clean and comfortable no matter what time I came. They cared for her better than when she was in the hospital. All of the staff even the lady in the kitchen was very empathetic. I would highly recommend Hoffmann for anyone looking to have their loved one truly cared for with compassion, respect and love. I will always cherish how my mommy was cared for. May God richly bless everyone involved. Thank you all. Love, Renee

My mother was at this assisted living facility for two and a half years - both she and I were very…read morepleased with all aspects of Hallmark. (My mother had mid-stage Alzheimer's, diabetes, and other issues.) The staff was always warm & welcoming, as well as competent. The food was varied and simply great! I often joined my mother for dinner or holiday meals. Although COVID-19 put a damper on a lot of things, Hallmark usually provides live entertainment, games, and other activities. Church services of different types are held on the premises. A beauty salon is also on the premises. I greatly appreciated the genuine caring of the staff regarding sensitive & emotional issues. My mother thrived during her stay here.

Trying to find the right assisted living facility for a loved one can be daunting. I can…read moreunequivocally recommend the Hallmark of Bakersfield. My mom, 80, was fiercely independent but three cancer surgeries made it necessary to either get 24/7 in-home health care or move into assisted living. We could not afford caregivers at home, and chose the Hallmark. What a blessing. The staff... care providers, housekeepers, maintenance workers and food services... were very professional and truly cared about my mom's well being. Fourteen months later, her strength and agility had improved to the point that she could return home and live independently. Six years passed, and last summer, my mom started having serious heart problems. After a brief stay in the hospital and physical rehab, she returned home only to slip and fall and break her pelvic bone. That led to more hospitalization and more rehab. She could not do the things at home that she needed to do to be on her own. I began looking at assisted living options based on referrals from a case manager at the rehab center. Wow... the typical charges were $1000-$2000 more per month than the Hallmark's fees. So, I moved her, now 86, back to the Hallmark. Many of the same staff members were still working at the facility. They were sincerely glad to be able to help my mom who was going through a tough time. There is a lot of trite talk from business and sports team owners about how their organizations are like a family. Those are just sound bites. However, the Hallmark staff does take great interest in the residents and treat them like family. I have seen them do this with my mom and countless others. My mom had more heart issues at the end of summer and had to be hospitalized, again. When she finished rehab, she was back at the Hallmark. The care plan had been changed to accommodate her specific needs, and she showed improvement through the holidays. Then, earlier this year, another episode of heart failure, but this time it was accompanied by lung compilations. At the hospital, after she regained some strength, she wanted to go back to the Hallmark. Hospice care was added to her treatment plan. I was hopeful she would find a plateau and maintain an acceptable quality of life for a while. It did not happen, and it became clear her condition was deteriorating. I saw Hallmark staffers at different times leaving her apartment with tears in their eyes. They hovered over her in her last days tending to my mom's every need until she passed. I can honestly say that the Hallmark family brought joy to my mom's life. You can pay a lot more for amenities at other assisted living facilities, but you will not get better care than the care provided at the Hallmark. They are good people.

We have had a family member at the Pointe are Summit Hills since last summer. While it is…read moredifficult for anyone to move into an assisted living, the transition for our loved one was made as smooth as possible. The staff are all well trained and helpful. The food is quite good, and the kitchen is accommodating with special requests. The facility is clean and the rooms have adequate space. Most importantly, we have been impressed with the involvement between staff and the residents. We had a medical emergency, and I know for a fact that due to the quick action of the staff, our family member received the care she needed and has been making a remarkable recovery. I am a healthcare provider in the community, and am continually impressed with this facility.

Memory care side is questionable. Clients are unable to speak for themselves. I have witnessed 3…read moredifferent clients falling. Staff had to be alerted. Room temperature was near 90 degrees in my loved one's room. Complained to staff and management (Perla). It was a weekend and she wouldn't call anyone out to fix the unit. Filed a complaint with licensing. They found my complaint to be credible and it was substantiated.

Excellent therapy but receptionists are rude and unfriendly and inconsiderate attituderead more

I absolutely love the care my Grandma is receiving here at Terrio to hear her have conversations…read moreand the compassion that's given during her sessions Kyle hands down, him & Grandma clicked, with her being 92 it's not easy to get on her good side. Ash is phenomenal I see so much improvement with Grandma sitting up alone trying to do things she hear her instruct me to do with her. I can say this was the best decision I made for my Grandma after recovering from a stroke and seizure and quitting hospice. Thank you from Savannah getting us on schedule to the team in the back that give all there patients exceptional care and support to regain independence in the patients

My first time here since switching new insurances and had to come here for myself (dry, wheezy…read morecough, with mild congestion). Considering it is the cold months, it wasn't busy coming in on a weekday mid afternoon (they close at 8pm daily). Office was very clean. Wait time wasn't too bad (15mins that's including the time I had fill out paperwork). Staff were very welcoming, nice and patient. They ask that you kindly wear a mask if you don't show up with one (no biggie!). I knew I would have some sort of respiratory issue but wasn't expecting bronchitis. I saw the NP and she was so nice and thorough. Administered an injection, breathing treatment while I was there, and ordered the recommended medications for further treatment. Overall my experience there went really great and so happy I got to come. I felt seen and heard - oppose to other urgent care places where you're rushed out the door. Thank you for taking care of me.

I just started coming to this facility, and I really like it!…read more I've only had the pleasure of meeting my PCP doctor once, but can tell she's a very good doctor, takes the time to listen and ask questions & was just an easy person to talk to and open up with. I had a broken foot so she ended up putting in an (expedited) referral to see the foot specialist, which just so happened to be located on the second floor! The very next day the referral was approved and the podiatrist office (foot doctor) was calling me to set up an appointment for THAT following day... Super fast! I've seen the podiatrist a handful of times since then, and he's a really cool guy as well! Communicates well and definitely has your best interest at heart! Pretty funny guy too! I've also gotten my blood taken here per my doctor's request, and have had several foot x-rays done here as well, I love that everything is located in ONE building!! The building isn't even super huge either! so it's easy to navigate around. They even have an ER! Plus I've noticed that they're hardly ever busy! It's pretty much empty every time I've come! wait times are no longer than 10 minutes at the most. My last appointment I was 30 minutes early and they were able to get me in right away! Just seems to good to be true lol. Friendly staff, clean facility, so grateful to have Dr Raju (her nickname) as my PCP and BFMC as my doctors office. -The end.