Pictures are not anything what actual rooms look like. When my aunt was admitted post hip surgery…read moreshe went all night without pain medication, without any of her regular BP medications. We asked about putting rails on the bed because we didn't want her to wake up & not be able to hold on to something without falling out of bed. The one who was supposed to watch her at night would not assist my aunt in locating her Rosary that fell. She said she didn't hear it fall & would not help her look. My aunt was trying to see if it fell & kept trying to look on the floor. The entire night my aunt was in pain. All they could say was we have to assess her. The next day they were planning on working in her room. Paint, patch holes etc. when we refused they moved her to another room then did it while another patient was right there. The patient was trying to cover her mouth & nose. I honestly never believed that these places exist. But it does.

I'm an employee at the facility and been here 3 years I can say that the staff especially in…read moredietary is great! the patients are aswome and the care is good!

We have had a family member at the Pointe are Summit Hills since last summer. While it is…read moredifficult for anyone to move into an assisted living, the transition for our loved one was made as smooth as possible. The staff are all well trained and helpful. The food is quite good, and the kitchen is accommodating with special requests. The facility is clean and the rooms have adequate space. Most importantly, we have been impressed with the involvement between staff and the residents. We had a medical emergency, and I know for a fact that due to the quick action of the staff, our family member received the care she needed and has been making a remarkable recovery. I am a healthcare provider in the community, and am continually impressed with this facility.

I placed my husband here in February. The facility looks great but the care is questionable. I…read moreobserved that the assisted living is treated better than those on the memory care side. I had to file a complaint with the licensing department.Because they had my husband's room at 88- 89 degrees when he was transitioning. I complained several times and they did nothing about it. I spoke to Perla, the manager because one of the attendants on staff could do nothing about it. Pearla said because I was complaining after hours, there's nothing she could do. I found someone that would come out to fix the air, but she refused to call them. Threatening to call the police finally changed her mind.We were able to change rooms. My complaint with the Sate Licensing was substantiated. I was informed that the licensing person went out on two different occasions and found rooms to be in the eighties.But again, this was on the memory care side. Prior to that, I had witnessed three different individuals falling. One of them went into the restroom, and nobody seemed to notice. I alerted the staff because the individual was in there for a very long time. They found the patient on the floor. There were two incidences in the dining area where clients had fallen off their wheelchairs.

A lot of the staff is wonderful this rating is for the owners and the leadership and management…read more Buyer beware you placed your sensitive loved one here and they get a accustomed to a location which is a huge adjustment in the first place and then they start raising the prices and now they're indicating that they will be raising prices based on level of care. It's very hard on dementia patients to move them and also hard to find a place so when you're paying almost $90,000 a year for Care you would think that would be enough. Be careful putting your loved one here because they were very nice when we joined and it's just gotten worse and worse since the new owners took over

Voted "best" in Bakersfield Californian popularity contest...really? Maybe check the definition of…read morebest. Here Rating only average. For sure, that good Reputation attracts and it looks good on the first impression. At the tour and contract signing Earnest assurances are given that set expectations for a high level of service and safety. Once moved in, the day to day is not always up to the same "high" standard. Virtually any resident can give examples on a daily basis. They may also say " it does no good to complain cause nothing ever changes" Maybe these issues are organizational and baked into senior residential homes. Some things are great, some are ok, others are sub-par and a few are just terrible and unsafe. It's a buyer beware deal. & On the upside, there are many staff who are committed to giving residents respectful, responsive caring service. These folks do their best in a demanding and understaffed environment.

All the workers are friendly the place is thriving of energy . Everyone greets one another , it…read morefeels like a home . The residents are so sweet to talk too. Sylvia is absolutely amazing, as well ass Cathy and Amanda , Stephanie thank you for all you do .

My mother was at this assisted living facility for two and a half years - both she and I were very…read morepleased with all aspects of Hallmark. (My mother had mid-stage Alzheimer's, diabetes, and other issues.) The staff was always warm & welcoming, as well as competent. The food was varied and simply great! I often joined my mother for dinner or holiday meals. Although COVID-19 put a damper on a lot of things, Hallmark usually provides live entertainment, games, and other activities. Church services of different types are held on the premises. A beauty salon is also on the premises. I greatly appreciated the genuine caring of the staff regarding sensitive & emotional issues. My mother thrived during her stay here.

Trying to find the right assisted living facility for a loved one can be daunting. I can…read moreunequivocally recommend the Hallmark of Bakersfield. My mom, 80, was fiercely independent but three cancer surgeries made it necessary to either get 24/7 in-home health care or move into assisted living. We could not afford caregivers at home, and chose the Hallmark. What a blessing. The staff... care providers, housekeepers, maintenance workers and food services... were very professional and truly cared about my mom's well being. Fourteen months later, her strength and agility had improved to the point that she could return home and live independently. Six years passed, and last summer, my mom started having serious heart problems. After a brief stay in the hospital and physical rehab, she returned home only to slip and fall and break her pelvic bone. That led to more hospitalization and more rehab. She could not do the things at home that she needed to do to be on her own. I began looking at assisted living options based on referrals from a case manager at the rehab center. Wow... the typical charges were $1000-$2000 more per month than the Hallmark's fees. So, I moved her, now 86, back to the Hallmark. Many of the same staff members were still working at the facility. They were sincerely glad to be able to help my mom who was going through a tough time. There is a lot of trite talk from business and sports team owners about how their organizations are like a family. Those are just sound bites. However, the Hallmark staff does take great interest in the residents and treat them like family. I have seen them do this with my mom and countless others. My mom had more heart issues at the end of summer and had to be hospitalized, again. When she finished rehab, she was back at the Hallmark. The care plan had been changed to accommodate her specific needs, and she showed improvement through the holidays. Then, earlier this year, another episode of heart failure, but this time it was accompanied by lung compilations. At the hospital, after she regained some strength, she wanted to go back to the Hallmark. Hospice care was added to her treatment plan. I was hopeful she would find a plateau and maintain an acceptable quality of life for a while. It did not happen, and it became clear her condition was deteriorating. I saw Hallmark staffers at different times leaving her apartment with tears in their eyes. They hovered over her in her last days tending to my mom's every need until she passed. I can honestly say that the Hallmark family brought joy to my mom's life. You can pay a lot more for amenities at other assisted living facilities, but you will not get better care than the care provided at the Hallmark. They are good people.

Excellent Staff. Full service, clean, well maintained, reasonable monthly fees. Personal services…read moreavailable on site if needed. Food services are professional and deliciously prepared. Grounds are well maintained, with small dog park available.

Nice place. Good food…read more Love the chicken wings. Helpful. Always responsive to our questions. Happy.

This place is terrible. I would give a"0" star if possible…read more We live hours away from my grandfather, so when he was rushed to the hospital for a procedure and then required to go into assisted living before being released to from the hospital, a family member found this place for him. At $2.2k/month we realized jet was not the top of the line when it comes to assisted living, but definitely expected more. The language barrier is the first obstacle, as hardly any of the people who work there speak English. There is also only 1 person working and 4 or more residents. Every time we went to visit there was one poor old man just sitting on a toilet unattended to. I think he was there with all doors open for an hour or longer during one visit. My grandfather was there for two weeks before we were able to go visit. The first thing he told us was he felt that he was having trouble catching his breath. We took him to urgent care that was one block away to find out that he had pneumonia! None of the staff took anytime to listen to his symptoms or to call his emergency contacts to have him tended to sooner. An 85 year old with pneumonia is a scary thing and needs to be tended to promptly!! The urgent care immediately emitted him to the ER! In addition to the above, the food is atrocious! One dinner was McDonalds cheeseburgers!!! My grandfather has high blood pressure!! Nowhere is McDonalds on an approved diet for someone with high blood pressure and cholesterol!! My grandfather is dying now in the hospital from pneumonia and congestive heart failure and we were forced to end his residency rather abruptly from Calloway only to get an aggressive call from the owners informing us that we owe over $2.2k!!! Pound sand!! Send my dying 85 year old to collections, as you'll never get another penny from us!!

This place can be annoying to make the turn into so heads up when your driving…read more The place is pretty nice and the staff are freindly. Overall a nice quiet place.

Visited my uncle and upon arriving wasn't able to enter parking lot. Unsure so street parking it…read moreis. Gate entry is locked & you can only enter if they buzz or let you in. The front office can view you from where they are. You must call from your mobile phone since the gate button doesn't work. Sign says call, they literally mean by phone. Walk in & it's bustling with people whom reside there & staff. Some residents whom don't even know me literally verbally said they want to go home. My uncle with many others were in a hall having lunch. My uncle hasn't seen me in years & although battling with some dementia. He always knows my voice & once I removed my eyeglass shades he lit up. He even said seeing me made his day. He says he awakes confused & discombobulated unsure of why he's there. The some staff were nice & even helpful when I was looking for my uncle room, before I was told he was in the lunch hall. I inquired what the constant beeping noise was going on from nurse station to nurse station & was informed by some residents it was an alarm & they were lined up outside their rooms and told they couldn't go in their rooms unsure why. Asked two staff members one said the noise is communicating with each station? The other staff member advised it's from when the button is pushed by the residents in their room. That noise consistently going off will make you want to leave. I mean for 2hrs I was there not a bit of peace. Smh I commend good nursing staff. Some spoke to my uncle, he likes the attention. He has always been a ham. Good to see him smiling. Although not sure if he will remember I was there. His memory sadly seems limited & comes & goes on what he remembers. I will say that more attention to some of the residents that can't feed themselves & rely on being fed by staff should get more focus. I watched a women bedbound can barely speak, and was needing to be fed & given her water. She continued to say water please repeatedly and when I turned her direction the nurse whom was sitting beside her was talking to another staff member doing the same for another resident. Please remember to treat the residents as if they were your family or a child. Not neglected or ignored. May need to hire more staff that are qualified & not to overwhelm those that are there. They look as if they can definitely use the help. Even residents try to help them & they're there to be cared for. You pay alot for these places. Pay alot for the day to day care as well for quality it should match. Glad my uncle is in a place where family can visit him more he's close to the majority so they can check in on him & make sure all is well more often than not.

My wife was into this facility and I went to visit her and I lost my bus pass the staff went to…read moretheir own pockets to assist me in making sure that I was able to get home that evening it was like a family environment in they are so so kind I do thank you for taking care of my wife. Marvin Jennings