Visited my uncle and upon arriving wasn't able to enter parking lot. Unsure so street parking it…read moreis. Gate entry is locked & you can only enter if they buzz or let you in. The front office can view you from where they are. You must call from your mobile phone since the gate button doesn't work. Sign says call, they literally mean by phone. Walk in & it's bustling with people whom reside there & staff. Some residents whom don't even know me literally verbally said they want to go home. My uncle with many others were in a hall having lunch. My uncle hasn't seen me in years & although battling with some dementia. He always knows my voice & once I removed my eyeglass shades he lit up. He even said seeing me made his day. He says he awakes confused & discombobulated unsure of why he's there. The some staff were nice & even helpful when I was looking for my uncle room, before I was told he was in the lunch hall. I inquired what the constant beeping noise was going on from nurse station to nurse station & was informed by some residents it was an alarm & they were lined up outside their rooms and told they couldn't go in their rooms unsure why. Asked two staff members one said the noise is communicating with each station? The other staff member advised it's from when the button is pushed by the residents in their room. That noise consistently going off will make you want to leave. I mean for 2hrs I was there not a bit of peace. Smh I commend good nursing staff. Some spoke to my uncle, he likes the attention. He has always been a ham. Good to see him smiling. Although not sure if he will remember I was there. His memory sadly seems limited & comes & goes on what he remembers. I will say that more attention to some of the residents that can't feed themselves & rely on being fed by staff should get more focus. I watched a women bedbound can barely speak, and was needing to be fed & given her water. She continued to say water please repeatedly and when I turned her direction the nurse whom was sitting beside her was talking to another staff member doing the same for another resident. Please remember to treat the residents as if they were your family or a child. Not neglected or ignored. May need to hire more staff that are qualified & not to overwhelm those that are there. They look as if they can definitely use the help. Even residents try to help them & they're there to be cared for. You pay alot for these places. Pay alot for the day to day care as well for quality it should match. Glad my uncle is in a place where family can visit him more he's close to the majority so they can check in on him & make sure all is well more often than not.

My wife was into this facility and I went to visit her and I lost my bus pass the staff went to…read moretheir own pockets to assist me in making sure that I was able to get home that evening it was like a family environment in they are so so kind I do thank you for taking care of my wife. Marvin Jennings

I have been in and out of several skilled nursing facilities and assisted living situations. And…read morethis place is awesome, the p t staff is incredible each one in their own way , show that they truly care of your rehabilitation and progress! The meals are good. The staff is very friendly and accommodating. The facility is beautiful and clean.\n I can't speak more highly of this facility.! If you are looking for rehabilitation for your loved one, look no further.This is the place that you should be!!!

I was in the rehab hospital following a traffic collision. When I arrived, I was lying flat on my…read moreback and wearing diapers. Just take a look at the difference 2 weeks later! Kyle, on my left, was a chill and lay back PTA. His manner of getting me to do things was gentle. Cody, on my right, was my OT. His manner was more matter of fact, we're going to get this done. It is interesting that with such different ways of dealing with the patients, they were both so successful in my improvement. I am forever in their debt. My life has changed and they are a contributing factor. The facility is filled with people who truly care about the patients. From the housekeeping staff to the MDs. They are all top notch. With that said, don't look to them for pity when you want to quit, they will help you to get your focus back on the goal of safely going home. Thank you to all of those who helped me along the way. I wear my decorated brace with all of you in mind.

We have had a family member at the Pointe are Summit Hills since last summer. While it is…read moredifficult for anyone to move into an assisted living, the transition for our loved one was made as smooth as possible. The staff are all well trained and helpful. The food is quite good, and the kitchen is accommodating with special requests. The facility is clean and the rooms have adequate space. Most importantly, we have been impressed with the involvement between staff and the residents. We had a medical emergency, and I know for a fact that due to the quick action of the staff, our family member received the care she needed and has been making a remarkable recovery. I am a healthcare provider in the community, and am continually impressed with this facility.

I placed my husband here in February. The facility looks great but the care is questionable. I…read moreobserved that the assisted living is treated better than those on the memory care side. I had to file a complaint with the licensing department.Because they had my husband's room at 88- 89 degrees when he was transitioning. I complained several times and they did nothing about it. I spoke to Perla, the manager because one of the attendants on staff could do nothing about it. Pearla said because I was complaining after hours, there's nothing she could do. I found someone that would come out to fix the air, but she refused to call them. Threatening to call the police finally changed her mind.We were able to change rooms. My complaint with the Sate Licensing was substantiated. I was informed that the licensing person went out on two different occasions and found rooms to be in the eighties.But again, this was on the memory care side. Prior to that, I had witnessed three different individuals falling. One of them went into the restroom, and nobody seemed to notice. I alerted the staff because the individual was in there for a very long time. They found the patient on the floor. There were two incidences in the dining area where clients had fallen off their wheelchairs.

Excellent therapy but receptionists are rude and unfriendly and inconsiderate attituderead more

I absolutely love the care my Grandma is receiving here at Terrio to hear her have conversations…read moreand the compassion that's given during her sessions Kyle hands down, him & Grandma clicked, with her being 92 it's not easy to get on her good side. Ash is phenomenal I see so much improvement with Grandma sitting up alone trying to do things she hear her instruct me to do with her. I can say this was the best decision I made for my Grandma after recovering from a stroke and seizure and quitting hospice. Thank you from Savannah getting us on schedule to the team in the back that give all there patients exceptional care and support to regain independence in the patients

My mother was at this assisted living facility for two and a half years - both she and I were very…read morepleased with all aspects of Hallmark. (My mother had mid-stage Alzheimer's, diabetes, and other issues.) The staff was always warm & welcoming, as well as competent. The food was varied and simply great! I often joined my mother for dinner or holiday meals. Although COVID-19 put a damper on a lot of things, Hallmark usually provides live entertainment, games, and other activities. Church services of different types are held on the premises. A beauty salon is also on the premises. I greatly appreciated the genuine caring of the staff regarding sensitive & emotional issues. My mother thrived during her stay here.

Trying to find the right assisted living facility for a loved one can be daunting. I can…read moreunequivocally recommend the Hallmark of Bakersfield. My mom, 80, was fiercely independent but three cancer surgeries made it necessary to either get 24/7 in-home health care or move into assisted living. We could not afford caregivers at home, and chose the Hallmark. What a blessing. The staff... care providers, housekeepers, maintenance workers and food services... were very professional and truly cared about my mom's well being. Fourteen months later, her strength and agility had improved to the point that she could return home and live independently. Six years passed, and last summer, my mom started having serious heart problems. After a brief stay in the hospital and physical rehab, she returned home only to slip and fall and break her pelvic bone. That led to more hospitalization and more rehab. She could not do the things at home that she needed to do to be on her own. I began looking at assisted living options based on referrals from a case manager at the rehab center. Wow... the typical charges were $1000-$2000 more per month than the Hallmark's fees. So, I moved her, now 86, back to the Hallmark. Many of the same staff members were still working at the facility. They were sincerely glad to be able to help my mom who was going through a tough time. There is a lot of trite talk from business and sports team owners about how their organizations are like a family. Those are just sound bites. However, the Hallmark staff does take great interest in the residents and treat them like family. I have seen them do this with my mom and countless others. My mom had more heart issues at the end of summer and had to be hospitalized, again. When she finished rehab, she was back at the Hallmark. The care plan had been changed to accommodate her specific needs, and she showed improvement through the holidays. Then, earlier this year, another episode of heart failure, but this time it was accompanied by lung compilations. At the hospital, after she regained some strength, she wanted to go back to the Hallmark. Hospice care was added to her treatment plan. I was hopeful she would find a plateau and maintain an acceptable quality of life for a while. It did not happen, and it became clear her condition was deteriorating. I saw Hallmark staffers at different times leaving her apartment with tears in their eyes. They hovered over her in her last days tending to my mom's every need until she passed. I can honestly say that the Hallmark family brought joy to my mom's life. You can pay a lot more for amenities at other assisted living facilities, but you will not get better care than the care provided at the Hallmark. They are good people.

I recently accompanied my grandson and granddaughter to a PT appointment here at Sabo Physical…read moreTherapy. The waiting area was very crowded, and because all of the available seating was taken, we were standing in an open area where there seemed to be enough room for everyone to move around comfortably. At one point, a staff member, who I assume was the chiropractor based on the room he came out of said, "Excuse me." We immediately stepped aside to give him space. However, he then spoke to us in what came across as a very rude and dismissive tone, saying something along the lines of, "Can you guys like move out of the way, like move away from here? This is our workspace. Give us room." We were not being disruptive or disrespectful, and we would have gladly moved if asked politely. The issue was not the request itself, it was the way it was delivered. Customer service and professionalism matter, especially in a healthcare setting where patients and their families should feel welcome and respected. I understand that staff need access to their work areas, but there are courteous ways to communicate that. A simple, polite explanation would have accomplished the same thing without making us feel uncomfortable or unwelcome. Unfortunately, this interaction left a negative impression of the office.

I wouldn't go anywhere else. Hands down the best PT experience I've had.....and I've had many over…read morethe year.

When caring for a loved one with memory issues at home becomes too challenging, finding a memory…read morecare facility that meets everyone's needs is stressful. In July 2025, I had to make that difficult decision to place my wife in memory care. Ivy Park's Evergreen Memory Care Unit was the family's choice. The staff members at Ivy Park were very knowledgeable, understanding, accommodating, and compassionate. The first step was an evaluation by professional Evergreen caregivers to ensure my wife would thrive at Evergreen. Once it was determined Evergreen was a good fit, Ailee, Lindsey and Pamela made the transition relatively stress free. They were concerned for both my wife's and my emotional and physical wellbeing, and they always made time to talk with me! Once my wife was in Ivy Park's Evergreen Unit, access to visit her was never any issue. The first impression of the facility was that it was very neat and tidy and very clean. Next, the caregivers, staff, and residents all looked happy, and the residents well cared for. The residents all have different needs, and the caregivers are aware of those needs. Food is important, and the food is very good as well! My wife has enjoyed the meals and snacks provided at Evergreen. Mikayla, Memory Car Director, keeps detailed records on the residents, and she knows who the residents are and their needs. Milkayla is extremely efficient. She always has time for you; plus, she will always return a call or email. The Evergreen Unit runs extremely efficiently! Mikayla does a great job being the director! Crystal, Activities Director, is very smart and cleaver selecting activities that engage the both the mind and body of all the residents. Crystal is upbeat and on the move all the time. She is extremely patient and kind to all the residents. Crystal has a true passion for the job. She cares about all the residents. Special events like movie night, Pumpkin Patch, etc are nice for both the resident and family members. These events take time and effort to plan and execute, and they are well done and fun for all! These events are greatly appreciated by both the resident and family members. Kayla, caregiver, has been one of the primary caregivers helping my wife to make the transition into Evergreen. My wife has had some issues making the transition, and Kayla has been exceptionally patient with her during this time. Kayla always remains upbeat, positive, and ready to help. She is unflappable! Adriana, Resident Care Coordinator, is very active in ensuring everything is going well in Evergreen Unit. She keeps a high profile and ensures the residents' needs are being met. Adriana has a very calm demeanor, and the residents respond to her presences in a positive way. Adriana listens to the family members and residents. She is always ready to help. It is a team effort supplying quality care for the residents. Individuals working in the Evergreen Unit are very special people! The bottom line is that staff and caregivers are extremely passionate about their work in caring for the residents! Finally, the residents are respected for who they are!

I have looked at most assisted living communities in Bakersfield and chose Ivy Park at Seven Oaks…read more Brookdale, Rosewood and Ivy Park all have nice facilities, but I chose Ivy Park because it has only 60 apartments serving less than 75 residents. Management led by Pam, have selected staff who are patient, competent and cheerful carrying out every need of my mother Nancy's daily schedule. Her primary caregivers--Angela, Jenny, and Jordon--are personable and understand my mom's needs well. You pay rent at IVY for your 1 or 2 room apartment with kitchen and bathroom granite countertops in immaculate rooms. The common areas which include a couple of large living rooms, workout, game, formal dining, bar, movie and game rooms are beautiful and residents are charged a one-time fee equal to a months rent for their use. Residents order from a menu with daily specials. The dining room staff are friendly and create an elegant space for community interaction. The food quality and variety of choices are outstanding. The assisted living costs are based on a points system that is based on each resident's care. I found the total costs less than keeping Mom in her house with 8 hours of care givers. I find IVY is superior care than having one care giver in her house for personalized care. The quality of care is just better at IVY and I do not have to worry when the care giver doesn't show up to the house. IVY also has a hair and nail salon right next to Nancy's room. Cecilia washes and styles her hair every week at very competitive prices. The medical staff watch over Nancy's prescriptions and work with Around the Clock RNs and PT staff for health concerns like wound care. The PT staff have kept mom strong preventing falls. The front desk reception staff, Michelle, Sue and Natasha log everyone coming in and out of their facility and create a calm and welcoming environment. They also ensure Amazon, Target and Walmart packages get to the apartments. Natasha is director of billing and can help with your insurance claims for LTC. The marketing department can give you a tour. Ailey and Lindsay are low key and will not continuously call you like some of the other facilities. Ailey was able to explain hospice and memory care if my mom is unable to remain in her apartment due to higher levels of required care. She is easy to talk to and has the answers. She was also key to me selecting IVY over Rosewood and Brookdale. Nancy has been at IVY since APR 2025. When I moved her to IVY, she pointed at me and said I will never forgive you. This is a common reaction when it is time to move out of the house. Mother loves IVY and does not remember those remarks to me and my wife Suzan. She is busy and loves living with her cat, Princess. I want to thank the entire caring Staff at Ivy Park for a job well done.

Jag, Jeanette, Josie, Neida, and Sam are a top notch and superior staff. They helped us through a…read morevery difficult time and we are grateful. We will not use any other company for our post operative needs. Brava, AHS!

I like it here. Everyone is nice . I have no complaints. Except I wish they took private insurance…read moreso I didn't have to pay. I wish they took debit or credit cards as well.