The water main into my house was leaking and needed to be replaced. It's an expensive job that no homeowner wants to deal with or pay for but you don't really have a choice unless you want to keep getting $600 water bills. I called 4 companies and received 3 quotes. 1 quote was significantly higher than the other 2 so I had it narrowed down to Heil and one other company. Heil was $25 higher than the lowest bid which is not significant when your talking about a $3k+ job. I went with Heil based on my conversation with their salesman. I had asked about 2 other plumbing items that I was considering having done while they were at my home. He gave me a rough estimate on changing the knob in my shower and also I needed a special gasket for the toilet in my basement. Its an unfinished floor and I wanted to turn it 90 degrees. He said they could quote the shower knob change and could get the type of gasket I needed for the downstairs toilet. Based on this I emailed the salesman and said I would like to do the job. I never heard from the salesman again and when the crew came out they had no idea I wanted any other work done or that the salesman said he could get the gasket I needed for my toilet. This is the reason this is only a 4 start review. The company and work is otherwise 5 star quality in my view, its all to common today once a sale is done they disappear and anything else you've discussed or requested is forgotten. As for the crew that came to my home to replace the underground line they were fantastic! They put down tarps, wore covers on their boots and explained everything they needed to do. They had to dig one pit in my yard and repaired it nicely. They said if it settled or didn't grow grass in the spring to simply call them back and they would take care of it. I really was pleased with the quality and cleanliness of the work this crew did inside and outside of my home. Would I use this company again? Absolutely. The office called me promptly to schedule the job, they called when they were on their way, the communication in general from this company was great. This was a big job and these guys made it look easy, they were on-site first thing Monday morning and completed the job inside and out by lunch. read more

An old flexible connector on the water supply of our upstairs bathroom sink literally exploded in the middle of the night, water gushed out at full speed, flooded the bathroom in minutes, poured through the ceiling in the kitchen downstairs, and it too was totally flooded. Got the water shut off at the main valve, began cleanup with a wet vac, and called Heil's emergency line at 4:00 am. Their representative Gary answered right away, talked through the options, and told me to call back after 7:00 am since the situation was stable. I did that, got an appointment immediately, and Gary himself was here one hour later. He fixed the problem in short order, put on several new replacement parts, and gave us lots of insight and advice on how to detect and prevent future problems. Then, since he was already here, we asked Gary if he could possibly give us some options for replacing our old leaky kitchen faucet downstairs. He did that and it just so happened he had exactly what we wanted on his truck. He went the extra mile and installed the whole new faucet assembly, and everything is absolutely perfect. Gary is by far the most impressive plumber I've ever encountered. His knowledge, skills, attitude, patience and attention to detail all first rate. Bottom line, this was my second time using Heil and they will certainly get all my plumbing business in the future. Ultimate professionals. Highly recommend Heil Plumbing! read more

I had a difficult installation of a new main valve in my furnace closet which is a tight space. Ike arrived with mask and clean booties. He listened to what I wanted to do, why I wanted to do it, and my suggestions on how it might be done. He took all that into consideration and gave his thoughts as well. We came to a conclusion and he figured up a price with and without a new pressure valve (which was about 15 yrs old). We authorized the job and he went straight to work but not before laying down a nice thick quilted pad around the work space. He did the job in under 1 1/2 hrs. I figured it would take around 2 with the challenging space restrictions. All I can say is the new setup is museum quality work. I'm considering putting a glass door on my furnace room just so I can display it. Oh yeah, it works too. Now I'm pretty good at sweating pipes and have even installed a new line to the outside of the house for a new hose bib, so when someone does something I'm easily disappointed. In this case I can honestly say I could not have done a better job than this and in fact it well exceeded what I am capable of doing. The cost may not be dirt cheap, but it is more than reasonable given the quality, workmanship; and, that is true value. Last but certainly not least, Ike is very professional, courteous, listens and understands what you want done and is then able to execute the job with precision. read more

From the very first meeting with Ed Heil to the last moment your crew left, my experience was nothing short of fantastic. Not only did Ed review all of the issues that would be encountered but he didn't leave until he had given me a price for the requested work. In comparison, I waited 10 days and had to call four times to get another plumber to send me a quote for the work I needed to have completed. The crew, headed by Joseph Heil, was efficient, hard working and professional in all respects. Each crew member knew their task and proceeded to work diligently throughout the all day job. Joe's professional and approachable manner made it easy for the crew, and myself, to ask questions when appropriate and get well thought out answers. The entire crew was mindful of our home and took great care to avoid any excess dirt or damage. In fact, they even asked for the outside water spigot to be turned on (it was January) so they could hose down the driveway of the mud from the digging that was done. Although I hope I won't be in the need of a plumber for some time, I would call Heil Plumbing first and would highly recommend Heil Plumbing to anyone with even the smallest plumbing issues. They truly took the worry out of what was a major water problem. Thank you! read more

Chris and Will from Heil Plumbing did an outstanding job. Professional from the moment they walked in the door - and came RIGHT ON TIME - early even. Offered solid, honest advice and performed impeccable service with regard to installing my Lowboy 40G water heater. Chis and Will came prepared to take my old ruptured unit, bringing a mini-shop vac to clean up any extraneous water. Despite it being a tight space, they had no problem putting in the water tray (Fail safe if your water heater leaks water - raises it by est. 3 inches) and maneuvering the unit into place. They had to re-route some copper piping/fittings to make it all work, but the price never increased from the quoted proposal. Their workmanship and attention detail can be readily seen just looking at that short stubby bundle of joy they installed. Great job guys! Kept the workspace clean and even dried off my floor with some trailing water from the old beast. - Office staff were great too - very helpful. Called to confirm and reached out to get additional information about what type of unit I had (Size/type - electric/gas etc). Allison was definitely courteous and professional. read more

Experiencing a water heater failure on a Sunday is hardly a painful experience. However, as they have in the past, Heil plumbing was there when we needed them. Tommy came out Sunday and temporarily repiped our system to use our second water heater while taking the first one out of service (stopping the leaking water, etc). I called first thing Monday morning and 24 hours later Daniel (and an associate) came out and not only installed a new gas water heater but repiped much of the system that required many failover valves, a thermosiphon loop, replacing many corroded parts that we won't have to worry about in the future. As usual, the service people are prompt, courteous and take the time to explain what they were going to do, what they did afterward and how to operate and care for things in the future. While our service was not inexpensive, I believe the price was more than fair for the work done and I always have confidence in their work after they leave. Having had "bad plumber" experiences with other individuals and companies in the past, it's quite reassuring to have Heil just a phone call away when needed. read more

All 4 bathrooms in my house in Rockville were clogged and poops came out from bath tubs. The problem started with one bathroom early in the day. It went downward spiral from there. By the end of the day, all 4 toilets and the kitchen sink were not working. It was terrible. I knew I had a water main issue and I knew my problem should be looked at and fixed in the morning. But, I started calling plumbing companies, and hoping to line up someone first thing next morning. The first thing I noticed about Heil Plumbing is that they had a real tech who responded my call when others used answering services. This morning, I had 3 major plumbing companies come out to estimate the problem and cost. I was a little upset when one plumbing company gave an outrageous estimate. Long story short, compare with all the plumbing companies that I have talked to on the phone, and those that had shown up, I found Heil Plumbing was most straightforward and they looked at the problem most thoroughly. So, I have to write a review and hope people who are looking for plumbing service would know my experience. read more

Picture a totally reliable, friendly and knowledgeable company doing work on your home. Imagine folks working in your home and yard with as much care and attention as you use yourself when caring for your property. This was our experience deciding to hire Heil Plumbing to remove our plastic water line and replace it with copper. Ed was great explaining the entire process and where problems could arise. No surprises he answered every question I had completely. He took care of all permitting and discussions with the county folks. This was a major project we had seen performed on our neighbors houses by other plumbing firms. We knew it was challenging and were frankly nervous at the start. But from the moment they arrived the Heil crew was tremendous. When digging in the yard they were focused on minimizing that while getting the job done. Even my neighbors were impressed. Today the morning after you would never know they were here except that I told you. Heil Plumbing is our go to company for all future pluming needs. read more

Based on the phenomenal multiple online reviews, my husband and I chose Heil Plumbing to perform several plumbing services at our townhome in Gaithersburg. The friendliness and efficient service we received was first-rate, from our initial phone call to paying the final bill. Heil Plumbing sent us Joe, who was stupendous - masterfully skilled, knowledgeable, offering advice and options to our many requests. We had a new Delta faucet system installed in our kitchen sink, which we love, new copper replacement main water valves in the basement, a new freeze-proof outdoor spigot installed through our drywall, masonry wall, and brick, and finally, two new multi-function shower heads and hand showers connected. Joe was meticulous, thorough, and neat as a pin with each undertaking. We were thrilled with Heil's services and pricing, and they will be our company-to-call for all future plumbing needs. They truly deserve their five-star rating - just an excellent, first-class family-owned business. read more

Heil plumbing took care of a long standing water supply line issue in my home. They did their best to keep the invasive part minimal, recommended a good ceiling patching company, and overall I felt they did a solid job. Take note, Heil charges fees 'by the job' as opposed to by the hour. The benefit here is that you know the cost up front (parts and labor included). The downside is that, you might pay more than an hourly plumber. But if the hourly plumber takes a long time for some reason, you might pay more, were as Heil plumbing will stay the same cost. I like the up front cost model, because while it might seem to cost a little more than someone else, you know the job will get done at the quoted cost. Technician was professional, kept their shoes covered while in the house, and worked quickly but thoroughly. Ensured there were no leaks present after work after things had cured, so we could be confident to proceed with our ceiling repair. Good work, would recommend. read more

100% recommend Heil Plumbing!! Our underground water line started leaking 30 days before we are scheduled to move out of the country. I had 5 different plumbers (local & National) come out to give me estimates and Heil was leaps and bounds the most impressive, from timeliness, to cost, and professionalism. The estimator, Ike, came out and was extremely knowledgable and easy to deal with; Even with having to make multiple calls back to inquire about specific code requirements. Upon arrival, and throughout the entire process Joel, Ronny, and Caleb were fantastic. Again, they were all extremely knowledgeable, thorough, and pleasant to interact with. They were able to fix my water line, valves, and expansion tank before 2pm and were able to do so in a very non-invasive manner. In addition they were all respectful of our families Covid precautions. I 100% recommend using Heil Plumbing for all of your needs. Thank you, Heil, and to Joel, Ronny, and Caleb for all of your help. read more

I am very satisfied with Heil Plumbing. It started right when the technician arrived within the anticipated time window. It got better from there as the technician was polite, courteous, and knowledgeable. He successfully diagnosed and fixed my leak. Along the way, he explained what he was doing, why, and what to do to avoid problems in the future. He went beyond fixing the immediate problem to addressing other smaller items that could contribute to the problem. He exceeded my expectations when he left the bathroom cleaner than he found it. While the initial call was to find and repair a leak, I also asked the technician to install a garbage disposal. It was a project I was putting off for too long. The technician willingly installed it for a fair price. It saved me a lot of time and effort and the result was much better. I would definitely call Heil Plumbing against the next time I need plumbing services. read more

A friend recommended Heil Plumbing and they lived up to my expectations. I need quite a few things done and we're 2/3's of the way through the list. My house was built in 1962, so repairs can be tricky. Yesterday Gary and Dakota replaced a utility tub and the copper plumbing in several spots in the basement. He also replaced several leaking turn-off valves and the water lines to my washing machine. The old utility tub was a concrete one, so it had to be busted up--the guys were great about cleaning things up! Both men were friendly and very polite--I'm older so that matters! Two days ago, Gary unclogged a drain under my basement floor, and now my kitchen sink drains well. Also, he tightened the handle and chain on a commode. Gary was most helpful in recommending things as he reviewed my list of "plumbing projects," which I've been putting off. I'm looking forward to scheduling phase 3 with Heil! read more

Heil was great. Had no clue what to do when i needed to replace a water heater. Called them and initially was told they would come out and do estimate, but after emailing pictures of the unit to them, they called me back and said "dont waste you time with an estimate, we can tell you need a new one." Saved me from having extra appointments and bills from multiple visits. Also, they noticed we had a old valve that did not turn easily so they replaced that for just a couple bucks. The unit is commercial grade and works perfect. Also, the install was great, they were quick and polite and answered all my questions. Professional and efficient. Couldn't have been happier, will recommend to everyone I know for any plumbing needs. Dave L and Marvin were amazing, they took the time to answer every annoying question I had and even gave me some general plumbing tips, which was great for a new homeowner. read more

Heil Plumbing came highly recommended when we needed an outside water pipe fixed quickly. They did not disappoint. Charlie was very professional and knowledgeable when he arrived to give us an estimate. I could tell he was confident in himself and his team as he explained the options available to us. That really helped put us at ease. We had two other plumbers provide estimates and we did not get the same sense from either of them. Heil's estimate was also about 20% less than the other two companies, both of which suggested digging up part of our driveway to do the repairs. Heil Plumbing told us that shouldn't be necessary, and it wasn't. The crew came out the following morning to complete the work. The were very professional, courteous, and kept us updated on how the job was going throughout the day. We are very happy with their work and would recommend Heil to anyone in need of a plumber. read more

We called Heil plumbing to replaced a 75 gal water heater for us. We initially were thinking about going with a tankless heater when Billy came out for the estimate. As he explained the additional work (up sizing gas pipe ) and time frame (getting Washington Gas to upsize the meter) that would be required we went with a conventional tank instead. We found Billy's advice helpful in making the decision and were happily surprised that he wasn't there to up sell us to the tankless unit. For the installation Jon and Gary arrived on time, were courteous and maintained a neat job site. Even though they had to provide some additional work due to the exiting pvc pipes cracking when tying in they did so without complaint or change. We highly recommend Heil for any plumbing needs and will be our plumber of choice going forward. Thanks again read more