I cannot recommend Brian B. Quick Plumbing highly enough! I was dealing with a nightmare main drain blockage deep in the pipe that was holding water. A previous plumber wasted hours and failed completely, and another big franchise tried to price-gouge me with a vague, ridiculous estimate. From the start, this company provided a very fair and transparent upfront flat-rate price. The technician arrived exactly on time and assessed the situation professionally. The job turned out to be incredibly brutal, requiring a massive 150-foot heavy-duty snake and an extra helper. The team was completely transparent about the extra resources needed and provided a very reasonable adjusted rate for the additional manpower and equipment before proceeding. What blew me away was their incredible work ethic. Because the blockage was so stubborn, the job went significantly overtime. Yet, they completely honored our upfront agreement and didn't charge a single penny extra for the overtime hours. They worked tirelessly and with a great attitude until the drain was perfectly cleared. This company has earned a customer for life! read more

Called them to fix a leaking kitchen sink, a leaking bathroom sink and replace some shut off valves in the basement. He replaced the kitchen valve and fixed the problem for $700.00. The other leak and replacement of 3-5 valves were not fixed since he needed to order parts. Three weeks later, we call Chris on his cell, he doesn't remember the job. I call the office, they will look into it and call me by end of day. Still no word by the end of the WEEK. I call again, they can't find the parts that are required. My husband found the parts on Build.com within minutes, ordered and fixed the bathroom sink himself. We are looking for another plumber to do the valve work. I would not recommend - totally unprofessional service and they are crooks to charge what they do and then don't return to finish the job. BEWARE!! read more

We called them to snake are sink. They charged $640. We found out later from other plumbers it should have been $200-300. Our sink is still clogged. Incompetent crooks. read more

So I am very torn giving this review because the plumbing technician was nice and worked really hard to get the job done for us and while we sincerely appreciate that, it unfortunately doesn't negate the other issues that occurred. In the midst of doing the work they never covered the floors and in the process of moving the toilet they completely scratched up my hardwood floors which are now ruined. Not only that the toilet downstairs was never caulked, the toilet upstairs wasn't installed bc we had to do drywall first. My husband said that was fine, he would install it but they didn't leave the bolts for us to put the toilet back on. When we reached out to the technician he blamed it on his helper and kept it moving. The got the adhesive for the piping on my walls and trim which doesn't come out and now needs to be repainted. To me, it just lacks of care and seemed to be a complete rush job that now leaves me with more work of trying to replace my floors and paint my trim and install and caulk a toilet that I paid the company over 2K to do.... read more

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We had a leak in our basement ceiling, which was only getting worse. Because it was an urgent situation, we called Brian B Quick as they advertise quick plumbing. The 2 plumbers were prompt and got right down to business. The hot water heater was the issue (it was pretty old.) We were told the debris in the hot water heater was clogging the old copper pipes, and were breaking down the pipes over time. Hence the leaking from the ceiling. They spent a couple of hours getting the water heater and pipes, etc. and doing the work. They gave us a price at the beginning. All was fine until they gave us the bill. The labor, supplies, and replacement tank were bundled up into one price. My husband asked for an itemization of each, and he was told they don't do it that way. They only give the customer a flat line price and suggested he call their office to get that information. I called their office since my husband had to go to work, and I spoke to Lisa. Lisa said the company was like other businesses, like mechanics, who roll up their bill (parts and labor) into one price. I told her that's never happened to me, I always received itemized statements. Her response was that's pretty rare. I tried to be reasonable and patient with her, but she was not at all willing to admit she was giving me a line of BS. Lisa said I should speak to the General Manager, who was not available. In fact, between my several phone calls to their office for days, and my husband calling periodically, another female that answered the phones said neither Lisa or the GM were available and took a message. 2 weeks later, no one has called us back to explain their billing practices. This is my last resort, getting the word out to potential customers. If you don't mind the way they do their billing, I can say the plumbers were professional and hard working. If you want to know what you're paying for, you'll have the same poor customer service we were having trying to get that information. We won't use them again. We learned a hard lesson. Their prices were on the high side, but we were willing to pay it because of the problem at hand. It was our first time experiencing this unprofessionalism and severe lack of customer service IF they don't want to address an issue. I would have given them 5 stars because the plumbers were good. Instead they get 2. BUYER BEWARE!! read more

After informing of my project (simple toilet replacement in kind), and confirming their ability to pull the 'instant' permit required by DC, which BBQ confirmed during both my initial call to them for information, and again on my subsequent call to schedule the appointment, at the tail end of the appointment window, I received a text saying "we do not pull permits for toilet installations", even though it is absolutely required in DC. This was followed by "We dont install toilets normally." So if you need a toilet installation, and want to be in compliance with DC regs, BBQ is not for you. FWIW, I checked DC list of licensed plumbers, and although they hold a BBL in DC, it appears their plumber/owner Brian M. Davis, does not hold a plumbing license in DC, nor does anyone listed at his company. Probably the reason the company has yet to call me back despite their website: "Brian B. Quick is devoted to helping residents....of....DC..with all their plumbing needs. No job is too big or small for our expert professionals to help you." Well a toilet replacement is! read more

Great services thank you for your professionalism and diagnosis. I greatly appreciate it.

Had a clogged shower drain. Showed up late to the appointment. Quoted me $900 to clear the drain. I Refused the work. Called an independent plumber. Charged $95.00. 15 mins it was a done deal read more

Was charged 245 an hour to change 1 fill valve and check 2 other toilet for constant running. The bill came to close to $800 dollars. I had to call back because the problem continued with the toilet I initially called about. His response was things go bad. He knew it bad when he came the first time. I called the office to speak with owner but was told she wasn't there and that I could email the person I was talking to and he would forward the info. I decided to leave a review. It's disgusting and disappointing the way they are taking advantage of over charging for labor. Horrible. The problem was not resolved and I will not be using them ever again. And yes in order to get a 50 dollar discount I had to leave a 5 star review on Google, I did but I wish hadn't because he did not resolve the issue. Patrick response was I understand after I said no to another 245 dollars to change a fill valve. Horrible customer service ​ read more

Great, fast service. Priced well and done exactly how I wanted it. Would recommend to others.

I would absolutely recommend this company. They did an amazing job today with running a new line for a hose on the front side of my home. Ron was so friendly even with the fact of it not being a convenient installation. With having to go into the crawl space. I was so very impressed!!! Thank you and I will most certainly be referring your company to others in the future. read more

Sorry, but they're THIEVES. We have a run-of-the-mill tank toilet where a piston is fixed into the base and the flush valve moves a cylindrical sleeve up and down. The plastic piston snapped off the plastic piece that keeps it solidly attached. They wanted SIX HUNDRED BUCKS to fix it when I can buy a new toilet for $250 and have it installed for $100. Or I could just buy the kit for $30. But here's what REALLY galled me: in the past--EVERY TIME I hired a plumber--he did the work; I paid him; and he left. This time, I felt like a cold business transaction: he wasn't interested in wasting time on the work, only on finding a richer, stupider client to fleece for $800. Ironically, had he quoted $195--an outrageous $50 for the part and an outrageous $145 for his time--I wouldn't have complained. Jacqueline K. Featherfuck! This is SOMETHING NEW: they don't behave like PLUMBERS, but like PLUMBING MAGNATES. I understand that tradesmen are in business to make money. But the attitude here was clearly, "We're here to make BIG bucks, and--if it suits our fancy--we'll also fix your problem." Plus, consider the BUSINESS IMBECILITY of just SKIPPING clients for richer ones: they're turning down A LOT of work and wasting technicians' time, gasoline, and vehicular wear and tear. read more

Quick assessment of issue. Travis followed up with prompt resolve and pipeline replacement.

Booking this company was quite easy and fast. They were able to come out and look at the plumbing issue on the day and time that I needed. Mark McC. was the technician that came out to look at the situation. He looked at the situation and explained what needed to be done and walked me through what was done incorrectly from the last plumber. Mark was through and professional, the work was top notch and I couldn't be happier with the outcome. read more

I do not recommend this company. They extremely overcharged for basic work. I called them to fix my tub valve. The plumber suggested I also replace my old main water turn off valve. They have flat rate pricing that is outrageous. Because I don't know standard plumbing rates, I thought the flat rate total quote for both jobs of $4201 meant they were highly complex and difficult jobs. The jobs turned out to be standard swap outs and took one plumber only two hours in total time to complete. The parts were only a few hundred dollars, so that is an astronomical labor rate. I only realized how outrageous this pricing was after seeing how simple the job actually was. They do not have good customer service. I had to call them twice to get them to send me the invoice. They refused to provide an itemized breakdown. The invoice paperwork arrived with the customer satisfaction and completion sections already initialed as completed, before I ever reviewed or signed myself. My attempts to resolve this pricing have been ignored. Management replied once stating they would get back to me Mon, but I did not receive any further communication despite emailing several more times. I am requesting a fair partial refund. I would not recommend this company due to their extreme inflation of basic labor costs. Save your money and go with a company that offers fair pricing read more

had an issue with our hot water and they responded incredibly fast. the technician was knowledgeable, professional, and took the time to explain exactly what needed to be fixed. very clean work and honest pricing-it's great to have a plumber you can actually trust. highly recommend! read more

I needed a new hot water heater and Dion came out yesterday and replaced it, added an expansion tank, drip tray, and a new shut off! Dion explained how to relight the pilot and how to shut the water off. He cleaned up after himself, too! Quick's gave me the best price to do this job and I was originally struck by how professional Dion was when he gave me the estimate last week, so asked if he could be assigned to the job! Highly recommend this company, and this technician, and will contact them again for future projects. read more

I have a stellar experience with Brian B. Quick Plumbing. They sent out Jimmie, a great plumber who diagnosed the problem quickly after I explained what was happening. Keep in mind I had called another company before I contacted Brian B Quick and they told me they had no idea what was going on with my system. Well, Jimmie not only quickly figured out the issue but then came back the next day with the right parts to fix everything. I am very impressed and very happy with my experience. Brian B Quick is now going to be my go-to plumbing company! read more

I called Brian B Quick when my sink became clogged, and the garbage disposal wasn't working properly. I also noticed I had a small leak under the sink. I had not had plumbing issues since I moved in 6 years before and did not have a regular plumber, so I looked some up and chose Brian. B. Quick. The company sent a master plumber named Dan Stewart to my house. He seemed very nice and sounded pretty assured that he could snake the drain and replace the garbage disposal. His estimate to begin work was $ 1,800 to resolve my issue. While I thought that was really high, I am a federal employee and not rich; he explained that this was on par for a day's work, and it would be done right. By the end of the day, he explained that it was an issue of old pipes and he needed to move where my sink was draining into, so that he could go into the laundry/trash room on the other side of the wall and get the pipe drainage block issue resolved, and fix my plumbing problem. The only issue was that it would cost between $4,000 and $ 4,700 to get the work done. Given that I already owed $ 1,800, I agreed because I needed the issue resolved. He installed new pipes to a different drainage pipe he found in the laundry room wall, which was on the back side of where my 2-year-old Whirlpool dishwasher was located, replaced the pipes under my sink, and installed the new garbage disposal. At the end of the day, I paid him $4500, and he left. A couple of weeks later, I began to notice that there was standing water when I ran the dishwaher (the laundry room was also being used) in the laundry/trash room where the plumber had opened the wall to move my drainage pipe, at first I thought there was a leak in the clothes washing machine there because I checked and could find no water under my sink or in the kitchen. I thought it must be the laundry machine, and I reported it to the HOA. They sent a plumber out, and he said they had found a small clog in the laundry/trash room. But when I ran the dishwasher, there was water standing in the laundry/trash room again. At this point, I called Dan, who told me to call Brian B. Quick Company and ask them to come check it out, thinking there might be a leak in the wall. Dan returned while my handyman was putting up blinds for me and checked the laundry/room and found nothing. I asked Dan to check the washing machine just to be sure, and Dan looked under the dishwasher, stating that the dishwasher was indeed leaking from the center underneath." I didn't question it until after Dan left, when my handyman said we should pull the machine out to see if it was something he could repair. My handyman and I ran the dishwasher after we pulled it out from under the counter so we could watch where the water was coming from, as Dan should have done. Water wasn't coming from underneath; it was coming out of the back of the washer, which is why the water went straight into the back wall and into the laundry/trash room instead of into my kitchen floor. Apparently, from what I can figure out, when Dan was cutting the pipe in the laundry/trash room, his saw went all the way through the wall into my 2-year-old Whirlpool. I called Dan, explained what we had found, and sent him pictures to give him a chance to explain, and he said that it was a "leak that came from underneath the machine," and nothing else, but it seems clear to me now that Dan must have known this was what happened when he was repairing my pipes. He never responded to my text after that. I also understood that I would get no help from Dan or his company regarding the damage caused to my home, accidental or not, not to mention the outrageous $4500 bill I had to pay for that service. Anyone considering using them, especially the elderly or ladies, please beware of this company. Please see the pictures for additional details. read more

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We had a stopped-up kitchen sink. I called on Thursday morning and they were able to send someone out later that day. Our technician Caleb was really informative and was able to clear the clog. He also made suggestions for improvements at a few locations around the house. He was prompt, thorough and also very nice. We were very happy with the service and will definitely call again if we need to in the future. Price was also competitive. read more

Ron was fantastic. No nonsense and just chased down the frozen pipes in my house to make it easy for me to make the case the pipes were frozen outside. He did a lot of tests and was methodical in trying to address the issue. read more

My water heater was leaking. I checked reviews of plumbers and decided to call Brian B. Quick. They gave me a time window to come same day. Abe was prompt and very professional. He explained what happened and how to fix it. He left to get parts and returned. He replaced the water heater the same day. My family was without water for only 3 hours. I did not have time to compare prices. So I don't know if I could have paid less. The prompt and professional service was worth what I paid. read more

Dion provided good service and excellent customer service as well, the work was done the same day and quick as we needed!

Dion was the best, you should nickname him Primetime! He showed up on Easter Sunday afternoon, cleared the main drain and fixed our plumbing issue! He was kind, caring, knowledgeable and wonderful! This man went above and beyond! I highly recommend Brian B Quick plumbing to friends and family! Give Dion a raise he is an amazing human and great plumber! read more

I have nothing but good things to say about my recent Brian B. Quick Plumbing service. Called at 9 AM. Got a same day appointment even though not an emergency. Dominic showed up in the 2 hour window and got right to work replacing a kitchen faucet and dishwasher supply hose. The old faucet put up a huge fight before Dominic got it done. Supply hose was straightforward. He even reconnected the hose bib supply under the sink that had come loose months ago. Very satisfied with price and quality of service from Quick. read more

Thank you Brian, Let me just add that Mr. Dion Williams did an excellent job of fixing my plumbing issues. He was prompt and professional. I previously called another company and they sent a technician out who complained about parking. I had a reserved parking spot for him, but he left and told me "good luck". Mr. Williams parked in the same reserved spot and had no problem. I knew then he was a dedicated worker who cared about his customers. My wife was so impressed by his knowledge and thoroughness. I will leave a Google review for your company, and I want to highly recommend Dion for his outstanding service. Regards, Bishop William F. Fuller, Jr. read more

showed up quickly. Ron was very professional and got my sump pump back in working order.

John the technician was very informative and even came back to answer more questions. He helped us by also providing a quote for future service/replacement. We have used Brian B Quick a few times now & will continue to be a customer! read more

I just had a technician by the name of Patrick Mullineaux come out to give me an estimate on a leaky faucet that someone had tried to replace the cartridge but was unsuccessful. First off, he came into my house being a pompous asshole. I took him upstairs to my bathroom. He looked at it and said oh, my company does not do cartridges. Okay. He then asked me if there was a way for him to gain access behind the tiles/pipes. I told him no because in order for him to gain access, he would have to go inside my small linen closet, which he would not be able to fit in. He then stepped inside my tub and told me that inside the cartridge holder has corrosion and he would have to replace the whole thing. I asked him how much would that be he said $1700. $1700? Are you kidding me?! I told him that's ok and let's go. He then started to argue with me, raising his voice in my home. I told him let's go again. He started yelling what, you want me to do the job for $75? No, I don't want you to do anything but to leave. Even when he exited my home he was still yelling, and drawing the attention from my neighbors. This company is a rip off! I will never recommend them or use them ever! read more

Needed a plumbing back up to be resolved. Company came out, investigated the issue and proposed a resolution. We agreed to the solution and they started work. During the work they found an old snake line in the main sewer line and removed what they could. The seems good and no issues with the original estimate. A follow up inspection was a part of the previous work and they came early. They talked with the tenant but didn't contact the owner. What occurred next was two estimates for anywhere from $6k-$12k. No video was provided of the inspection and was only provided bad photos claiming their work estimate was the only option. I requested a copy of the video and asked for a phone call with the person (the owner) who performed the inspection. After a week went by, and several requests for a phone, all I'm told is he's "too busy" to follow up. Then I received more estimates for work. When I inquired with the original technician who performed the work there was no recognition a phone was needed and went on to inform me they have to do the work to provide more information. Mind you, this is all over text and a phone call just cant seem to happen. All in all, the initial work looks good, but the information received and the limited communication is really terrible. Take your money to another company is my final assessment, hence the two star rating. read more

We have used Brian B Quick for two projects now. Both times, they were responsive and came out within 24 hours. They quickly diagnosed the problem and provided a solution. The first time, we had them fix the problem (which was a leaking TPR valve on our water heater) and the second time, we decided to do the fix (which was replacing bathtub caulk and snaking a drain) so they just charged us a diagnostic fee. They might be slightly more expensive than other companies but it's worth it in my opinion for the customer service. read more

Our shower handle fell off and would not go back on, so we needed help quickly as it is our only bathroom. Brian B. Quick sent someone out same day, and he arrived within an hour of our initial call. James McFarland was thorough, kind, and helpful in working with us to resolve the issue quickly. We highly recommend James and will be reaching out to him for any future plumbing needs read more

Thieves and scum. Was supposed to receive a refund but was informed that they sent it to an account with I bank I've never used or held an account with. Been calling every day and they avoid the situation. read more

Technician James McFarland is outstanding. Very knowledgeable, friendly, and technically very proficient. He made the experience of a leaky toilet a lot more positive event! read more

The Nightmare 1 Plumber was not at all knowledgeable 2 Then he kept displaying lack of knowledge about his equipment 3 Then he kept talking to himself and displaying anger because his equipment would not work 4 I called them immediately about this behavior since they came in the door requesting $800 for a kitchen clog which I paid cash Then i had to warn him about yanking on the plumbing in my home because he could not get his snake to retrieve electronically 5 Then he tried to tell me he needed to knock out the walls on a new home and replace the main line 6 Then they sent another guy with a working snake to help the first guy and they said that every time they cleared the grease it would collapse and plug the kitchen sink again 7 Original plumber who was so concerned about my hard wood floors was now constantly snatching an extended metal snake cable across my floors from the kitchen to the front door They left saying tearing my walls out was the only solution 8 I got over the fear of damaging my pipes and slowly added hot water boiled from the stove and it cleared my pipes in ten minutes 9 It has been months with no problems and i have filed a complaint with the BBB 10 When John was there he performed service excellently and was knowledgeable but he quit is what I was told by their administrative secretary 11 The first guy kept leaving the house to talk on the phone for extended periods of time as I watched him from my upstairs window and when he would return he would say he was talking with Brian to see what he could do next 12 When I called them about this they referred me to another office as though these people were contractors to Brian B Quick. 13 The manager told me that the plumbers said what i did would not be a fix for the problem 14 so I was out $800 and it appears I fixed the problem myself 15 When I told the first plumber I had tried a couple caps full of Draino days before but it did not work. He then informed me he would now add an upcharge because it was dangerous for him to work on the drain as he might get burned with acid. The first plumber called me into the kitchen to show me a water spot under the garbage disposal and told me it had probably gone bad and they could sell me one to replace it. I watched under my kitchen sink for about a week after I fixed the original problem and my disposal has never leaked. 16 I would not recommend this service provider to anyone read more

The plumbing work was fine. The price was way too high considering the parts required and the minimal labor needed for the install. I asked for an itemized bill several times, but it was refused. read more

Do not use this company. I called them for a gurgling sound in my shower drain when flushing my toilet. I was pleased with the communication and the speed of the visit to my home. But after that things went south. They did unnecessary work to upcharge me and DID NOT resolve my issue. The Tech and I both knew it was a venting issue on the roof that they do not do. So he convinced me to have my drain snaked knowing there was not a blockage or slow drain in my home. I was charged almost $1000 and NOTHING was fixed. It was the opposite. The Tech damaged my home with water and broke a part on my toilet. They did refund the diagnosis fee of $205.00. But would not reimburse me for the damage to my home or work with me on a partial refund for lack of resolving the original issue. I believe they did work they knew would not fix the issue to get more money out of me. I am still left with this problem and would not recommend them to my worst enemy. They had the audacity to offer me $50 for the water damage to my home and broken part on my toilet. They left a mess behind of dirt and debris in my bathroom. And they blatantly lied on my invoice (after I complained to them) saying the issue was resolved when they left my home. I tried to work with them for a partial refund on the "work" they did but they insulted me by offering $50.00 on a $785.00 balance. My husband had to repaint the kitchen ceiling below the bathroom due to water damage and I had to replace the part on my toilet and clean up their mess. What an absolute disappointment and cash grab. Do not use them if you do not want to be taken advantage of. I also do not think the person they sent to my home was a licensed plumber. But I cannot be sure. Just sad that I was trusting and got blindsided and feel robbed by them. read more

Jamal came out twice to do some plumbing work in a '78 piggyback style condo/townhome which wasn't for the faint of heart. He got the work done for a great price. He's patient, knowledgeable, and personable and that's why I asked for him to return to add a water line. The company itself is very responsive and I didn't have to wait forever for an appointment even in todays climate. I appreciate the quick turnaround and quality work. Thanks. read more

I was charged $600 to install a toilet that I own. I was a fool for paying it. I'll never use this company again.

Brian B Quick was quick on the initial response and has been AWOL on the follow-through. The company helped replace an old water heater within a day that was leaking in my basement. Awesome/responsive/friendly. The problem arose when I was told I needed a specific chimney liner to comply with DC code that changed as of 2015. BBQ farms out this task to an incredibly flaky person who eventually came to my house after me having to call the company 3 times. When he arrived and did his own look around, he determined the $5000 I spent on the first visit (roughly 2500 for the tank replacement and 2500 - an inexplicable advance payment - for the lining service) was inadequate. The job has ballooned an additional 3k. OK, but that's not what I was originally quoted when I was making my decision on who to hire to complete the full job. I have asked BBQ refund the 2500 so I can go initiate an annoying (but at least competitive!) process of getting the lining done. They have gone completely silent. I'm considering initiating a suit in small claims court to have my ~2500 returned. read more