Services - Helen Nail's & Spa
Manicure
Manicure and pedicure
Nail fill-in
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Recommended Reviews - Helen Nail's & Spa
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Reviews With Photos
This is a horrible job. Young lady had an attitude and acted like she was doing me a favor for a simple mani pedi. No hot towel for mani or pedi. No clean up brush for pedi. Solution for cleanup was bring reused again. Sloppy job. Sloppy attitude. And I gave a tip anyway. I wanted to like this place but 55.00 plus tip and no receipt I won't be going back. I think I'll do my own nails. If they're sloppy we'll at least that would be on me and I'll have money in my pocket. SMH
I called in advance to ask how much a gel manicure and gel pedicure would be. I was informed by the front desk manager that it would be $75. When I was ready to pay for the service, he told me the total was $90! I asked him how did it get from $75 to $90, and he replied because I asked for a design, and because I was given callous removal in the pedicure process. I told him that I didn't know the callous removal was extra. I also told him it's just glitter over half the color, it wasn't a complicated design because I have natural nails, short, and it's not acrylic or anything too fancy. I was taken by surprised with the additional fees. I was charged $15 more! It's like taking the tip money I put aside for the nail tech. To keep your customers, I highly recommend: 1. BE TRANSPARENT. Be honest and let the customer know that a service would cost extra BEFORE providing it. Give the customer the opportunity to decide whether or not they want the service BEFORE charging the additional fees at the end. It is unfair to expect your customer to pay for something they weren't expecting to pay extra for. 2. STOP the hidden fees. It is unprofessional and it says that you are not interested in building a positive reputation with your customers. 3. Common courtesy and consideration is key. Everyone is on a budget. Be considerate with how you treat your customers. I want to support local businesses without going over my budget. I had no complaints with my nail salon tech, Ana. She was professional and gentle with my nails, and she took her time. She deserved the tip! The manager, however, told her to "hurry up" in Spanish, so basically to rush my service, just to charge me extra. Management, please DO BETTER. Be professional. A little respect can go a long way. Thank you.
Well... not my fav salon because sometimes they make you wait for a long time even if you have an appointment, but when nobody else have appointments I guess it's a decent place you can settle for. It's on a corner limited parking available . First time I went they did ok with my pedicure , second time they told me they are done for the day at 5 when it say they are open later , third time she told me I had a Appt for tmm when it was really that day and I had to show her my messages so they did my nails and these were the outcome. Do I feel it was worth 95 dollars no but they were already done. Therefore it isn't a horrible place but it is a bit unprofessional.
This is a SERVICE review, not a quality review. The quality of their nails are second to none. My issue with them is their customer service. My biggest complaint is they don't take appointments & they are ALWAYS busy so if you're not there at the a$$ crack of dawn waiting in line at the door for them to open you're not getting your nails done. If you come and they are busy and you ask if you can write your name down and come back in 2 hours (which was the waiting time) the answer is NO! If someone comes within that time period they are going to be seen first. They will not write your name down. Second issue, they open and close when they want, I come at their "opening time" which is supposedly 9:30, not a light on in the place. I come at 6pm, and they are already closed!! And their closing time is supposed to be 7. Every time I've been there, there has been so many angry customers complaining. Wouldn't taking appointments be the smart thing to do? And it's a shame because I live a block away, this would be my go to salon. My advice is, accept appointments!!! You will save SO many regular customers. People work! They don't have time for the bullish!t. I don't understand why you wouldn't accept appointments, but to each their own.
I will never go in this salon again. NEVER! I deserve better and have clearly had better. I've been looking for a great salon in Jersey City that's able to do lovely nails, nails with artistic design and merit, hygienic and have ambiance. So I looked here on Yelp! and I found this place. From the view of the street the front of this "salon" is quite deceiving. I thought it might be an "okay" place and I will just give it a chance. I called before I came to inquire about an appointment and was told they don't take appointments only walk-ins (1st red flag for me). So I said okay I'll just do a walk in and I did. Why???? I went in and there was absolutely no ventilation so the whole salon smelled of acrylic and more! The place had absolutely NO AMBIANCE ZERO DECOR STYLE!!! Just because it's a "neighborhood" establishment does not mean the people in this neighborhood should have less than good-great!! Why you do business you create a space where people feel like they're special especially when you're providing a luxury inspired service (a manicure pedicure in a salon is a luxury not a necessity especially when you can do it yourself!!!). I came in and there was a receptionist desk but no receptionist...why? I asked the woman who was doing a clients nails that was sitting close to the receptionist desk who HELEN was she replied I'm Helen. I said I'd like to have my nails done please. She said simply flatly..."Ok, you want pedicure too?". Not have a seat and I'll be right with you...so I'm to just assume it's fine and she'll be doing my nails. Red Flag number 2!!! When she was ready for me to come to her she waved and spoke out "Ok!" I walked over to her and she began to start the water for the pedicure bowl. I said to her I'd like to have this design you have pictured here on Yelp! she looked and said no you can't have you have to take all your nail off and start over. I said "No, I don't think I'd like to do that. Is there a another way to do this design?" "She said NO! You take nail off first because design under nail...okay!" Red Flag number 3!!! I said "No thank you." And I proceeded to walk out. The young lady that was in the chair who was getting her nails done when I came in cane rushing out after me to ask what had happened. I said to her, "I deserve better and so do you. That was not the best in any way for me or yourself. We need not settle for less than the best. And I will not pay for substandard service, environment and hygiene....so my answer is NO." I didn't like the potential of a negative and mediocre experience. Also being ill mannered and clearly not putting for effort in decor cleanliness and service to the community is intolerable in fact it's deplorable! ***To Helen*** Show some respect to the community that helps to feed you and your family and keeps a roof over your head and pays for your work visa in this country!!! YOU DO NOT GET A PASS ON THIS!!!
After moving to JC I was on the hunt for a new and local nail spot. I work in the beauty industry so I tend to be a bit picky with my nails. Lucky for me I walked into Helen's. I was fortunate enough to have my new set put on by Helen, herself. She was good for a chat, quick, and HONEST about her products and services. Not to mention, the price was a total steal.
I was told about this spot when I was in JC one day so I went. I gotta tell you the girl that did my nails did an amazing job. Joselyn her name was & she is fantastic! I got the most perfect coffins I've ever had!!!
I recently moved to Jersey from NYC and was looking online for nearby salons.. I came across this salon( which wasn't far at all) and I must say I am not disappointed! I'm not going to lie, the wait is a little long but when my turn came, the guy (didn't catch his name) worked very efficient, he knew what he was doing and he asked me "do you like?" To make sure I was satisfied. I am in love with my nails and this will be my go to salon from now on ! (I'll just remind myself to come early ) lol i normally don't tip but I had to tip this guy! Next time I will catch his name
I started coming to this place about three months ago and I love that when I walk in I was seen. I highly recommended this place very often to many people. I received drip powder on a Friday before vacation and it chipped that same night. I went back in Saturday and they add another coat to my 3 nails that chipped. Monday i left for vacation this same day in Mexico my nails started to chip off very bad. I called and let him know and I returned from vacation Friday and went straight to the shop Saturday morning. They didn't accommodate me at all and I was told I will be charged. Businesses need to know when they are wrong and know when to take a loss. I will no longer recommend this salon and will NEVER go into this salon again. This is very disappointing and they should be assumed.
Great customer service. My nails are so gorg im in love I tried to come as early as I can bc i know a lot of people go there. They also have wide range of colors. Ive always wanted to get this yellow color but the previous nail salon i went to didnt have this. Its been a day and i did a lot of stuff and i guess this acrylics are strong.
1 month ago
2 months ago
2 months ago
8 months ago
Amazing I have been going to them for a few years. My service is always amazing. Each one is skilled so no special preference read more
1 year ago
Amazing work from -Ann I truly recommend for eyebrows and lashes Her work is neat and she is patient and absolutely love her enthusiasm read more
3 years ago
This is a horrible job. Young lady had an attitude and acted like she was doing me a favor for a simple mani pedi. No hot towel for mani or pedi. No clean up brush for pedi. Solution for cleanup was bring reused again. Sloppy job. Sloppy attitude. And I gave a tip anyway. I wanted to like this place but 55.00 plus tip and no receipt I won't be going back. I think I'll do my own nails. If they're sloppy we'll at least that would be on me and I'll have money in my pocket. SMH read more
2 years ago
I called in advance to ask how much a gel manicure and gel pedicure would be. I was informed by the front desk manager that it would be $75. When I was ready to pay for the service, he told me the total was $90! I asked him how did it get from $75 to $90, and he replied because I asked for a design, and because I was given callous removal in the pedicure process. I told him that I didn't know the callous removal was extra. I also told him it's just glitter over half the color, it wasn't a complicated design because I have natural nails, short, and it's not acrylic or anything too fancy. I was taken by surprised with the additional fees. I was charged $15 more! It's like taking the tip money I put aside for the nail tech. To keep your customers, I highly recommend: 1. BE TRANSPARENT. Be honest and let the customer know that a service would cost extra BEFORE providing it. Give the customer the opportunity to decide whether or not they want the service BEFORE charging the additional fees at the end. It is unfair to expect your customer to pay for something they weren't expecting to pay extra for. 2. STOP the hidden fees. It is unprofessional and it says that you are not interested in building a positive reputation with your customers. 3. Common courtesy and consideration is key. Everyone is on a budget. Be considerate with how you treat your customers. I want to support local businesses without going over my budget. I had no complaints with my nail salon tech, Ana. She was professional and gentle with my nails, and she took her time. She deserved the tip! The manager, however, told her to "hurry up" in Spanish, so basically to rush my service, just to charge me extra. Management, please DO BETTER. Be professional. A little respect can go a long way. Thank you. read more
2 years ago
4 years ago
Well... not my fav salon because sometimes they make you wait for a long time even if you have an appointment, but when nobody else have appointments I guess it's a decent place you can settle for. It's on a corner limited parking available . First time I went they did ok with my pedicure , second time they told me they are done for the day at 5 when it say they are open later , third time she told me I had a Appt for tmm when it was really that day and I had to show her my messages so they did my nails and these were the outcome. Do I feel it was worth 95 dollars no but they were already done. Therefore it isn't a horrible place but it is a bit unprofessional. read more
8 years ago
This is a SERVICE review, not a quality review. The quality of their nails are second to none. My issue with them is their customer service. My biggest complaint is they don't take appointments & they are ALWAYS busy so if you're not there at the a$$ crack of dawn waiting in line at the door for them to open you're not getting your nails done. If you come and they are busy and you ask if you can write your name down and come back in 2 hours (which was the waiting time) the answer is NO! If someone comes within that time period they are going to be seen first. They will not write your name down. Second issue, they open and close when they want, I come at their "opening time" which is supposedly 9:30, not a light on in the place. I come at 6pm, and they are already closed!! And their closing time is supposed to be 7. Every time I've been there, there has been so many angry customers complaining. Wouldn't taking appointments be the smart thing to do? And it's a shame because I live a block away, this would be my go to salon. My advice is, accept appointments!!! You will save SO many regular customers. People work! They don't have time for the bullish!t. I don't understand why you wouldn't accept appointments, but to each their own. read more
8 years ago
I will never go in this salon again. NEVER! I deserve better and have clearly had better. I've been looking for a great salon in Jersey City that's able to do lovely nails, nails with artistic design and merit, hygienic and have ambiance. So I looked here on Yelp! and I found this place. From the view of the street the front of this "salon" is quite deceiving. I thought it might be an "okay" place and I will just give it a chance. I called before I came to inquire about an appointment and was told they don't take appointments only walk-ins (1st red flag for me). So I said okay I'll just do a walk in and I did. Why???? I went in and there was absolutely no ventilation so the whole salon smelled of acrylic and more! The place had absolutely NO AMBIANCE ZERO DECOR STYLE!!! Just because it's a "neighborhood" establishment does not mean the people in this neighborhood should have less than good-great!! Why you do business you create a space where people feel like they're special especially when you're providing a luxury inspired service (a manicure pedicure in a salon is a luxury not a necessity especially when you can do it yourself!!!). I came in and there was a receptionist desk but no receptionist...why? I asked the woman who was doing a clients nails that was sitting close to the receptionist desk who HELEN was she replied I'm Helen. I said I'd like to have my nails done please. She said simply flatly..."Ok, you want pedicure too?". Not have a seat and I'll be right with you...so I'm to just assume it's fine and she'll be doing my nails. Red Flag number 2!!! When she was ready for me to come to her she waved and spoke out "Ok!" I walked over to her and she began to start the water for the pedicure bowl. I said to her I'd like to have this design you have pictured here on Yelp! she looked and said no you can't have you have to take all your nail off and start over. I said "No, I don't think I'd like to do that. Is there a another way to do this design?" "She said NO! You take nail off first because design under nail...okay!" Red Flag number 3!!! I said "No thank you." And I proceeded to walk out. The young lady that was in the chair who was getting her nails done when I came in cane rushing out after me to ask what had happened. I said to her, "I deserve better and so do you. That was not the best in any way for me or yourself. We need not settle for less than the best. And I will not pay for substandard service, environment and hygiene....so my answer is NO." I didn't like the potential of a negative and mediocre experience. Also being ill mannered and clearly not putting for effort in decor cleanliness and service to the community is intolerable in fact it's deplorable! ***To Helen*** Show some respect to the community that helps to feed you and your family and keeps a roof over your head and pays for your work visa in this country!!! YOU DO NOT GET A PASS ON THIS!!! read more
8 years ago
After moving to JC I was on the hunt for a new and local nail spot. I work in the beauty industry so I tend to be a bit picky with my nails. Lucky for me I walked into Helen's. I was fortunate enough to have my new set put on by Helen, herself. She was good for a chat, quick, and HONEST about her products and services. Not to mention, the price was a total steal. read more
5 years ago
I was told about this spot when I was in JC one day so I went. I gotta tell you the girl that did my nails did an amazing job. Joselyn her name was & she is fantastic! I got the most perfect coffins I've ever had!!! read more
3 years ago
7 years ago
I recently moved to Jersey from NYC and was looking online for nearby salons.. I came across this salon( which wasn't far at all) and I must say I am not disappointed! I'm not going to lie, the wait is a little long but when my turn came, the guy (didn't catch his name) worked very efficient, he knew what he was doing and he asked me "do you like?" To make sure I was satisfied. I am in love with my nails and this will be my go to salon from now on ! (I'll just remind myself to come early ) lol i normally don't tip but I had to tip this guy! Next time I will catch his name read more
4 years ago
I started coming to this place about three months ago and I love that when I walk in I was seen. I highly recommended this place very often to many people. I received drip powder on a Friday before vacation and it chipped that same night. I went back in Saturday and they add another coat to my 3 nails that chipped. Monday i left for vacation this same day in Mexico my nails started to chip off very bad. I called and let him know and I returned from vacation Friday and went straight to the shop Saturday morning. They didn't accommodate me at all and I was told I will be charged. Businesses need to know when they are wrong and know when to take a loss. I will no longer recommend this salon and will NEVER go into this salon again. This is very disappointing and they should be assumed. read more
3 years ago
8 years ago
Great customer service. My nails are so gorg im in love I tried to come as early as I can bc i know a lot of people go there. They also have wide range of colors. Ive always wanted to get this yellow color but the previous nail salon i went to didnt have this. Its been a day and i did a lot of stuff and i guess this acrylics are strong. read more
5 years ago
6 years ago
4 years ago
6 years ago
Very ghetto, run down spot that make you wait forever for any service. Technicians do not speak English and they do a horrible job painting and shaping nails. Please look at the picture of my nails attached to this review. No further explanation needed then. Never again ! read more
9 years ago
9 years ago
First time getting my nails done since I moved in the area from Queens. We all know how nervous we get when trying a new stylist period. Let's just say I am not disappointed one bit. I came in asked for Helen (owner) and waited about 25 minutes. She was very friendly and helpful with making up my mind. I am very picky when it comes to my nail shape. She LISTENED to what I wanted. Paid attention to every detail. The atmosphere is nice. Very reasonable prices. Definitely will be going back. read more
7 years ago
9 years ago
Went for my first time today and everyone was real nice and welcoming. I got my nails done by Lisa; I'm super picky about my nail shape and Lisa def did her thing cuz I'm satisfied as ever and will definitely be coming back! read more
9 years ago
8 years ago
Place is ok. I been to better I been to worse. The wait time is crazy, I like more colors to choose from. Been going here for a couple of months and been cut more then 3 times by the machine. The nail polish starts to chip within a 2 week period which I hate and I get the gel of course in hopes it'll last longer. With all my heart I hate that they close whenever they want. If it's slow they close early , they don't pick up the phone. Wish they would up their game. read more
7 years ago
9 years ago
This was my first time getting a gel mani/pedi. I'm one of those people who ruin their nails the second they step out the door, so I decided to do gel this time around. I'm amazed by the results! This place makes me want to do my nails regularly now. read more
9 years ago
I've been looking for a new place to get my nails done. Somewhere within walking distance of my home. I arrived and the place was quiet and clean. I was sat right away and the lady answered all all my questions. She suggested shapes and whether or not to get tips. Very happy. A different lady actually did the UV gel on my nails. She took her time and was very detailed with her work. I paid $55 for UV Gel Tips full set. I will be back for a design next time! read more
7 years ago
Love that I live just around the corner from here. I don't often get my nails done. However, when I do I'm always satisfied with their service. read more
8 years ago
8 years ago
9 years ago
I came from out of town to do my nails with a friend. I will admit i was nervous. But the job is A M A Z I N G! The fill in, the pedicure, and the wax is every bit of great. I will continue to go to them although i don't live in Jersey City! read more
9 years ago
9 years ago
9 years ago
9 years ago
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More info about Helen Nail's & Spa
207 Mallory Ave
Jersey City, NJ 07304
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(201) 332-1401
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Helen Nail's & Spa - nailtechnicians - Updated August 2026
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