Had a lot of work done with several issues along the way. Make sure you get a treatment plan in writing. This was my first mistake.
1st red flag was after having some work done, while at the front desk I was told I owed $125 for the soft reline for the immediate dentures. That was never disclosed. It was mentioned on the information sheet of what to expect when my teeth were extracted. Besides the numerous errors with spelling and grammar, there was mention of that after 2 weeks a soft relining would be needed. $ was not mentioned like when I read that after 6 months is when I would be ready for the complete denture and the wording, additional fee for this. Why wasn't out of pocket expenses disclosed before the work?
2nd red flag is when he completed the crowns on my lower arch and wanted to take an impression for the partial. During my first visit I addressed my 6 front teeth that were very worn from years of night grinding. So I asked, what about the 6 front teeth. He replied, He decided to wait until they were causing me pain. We went round and round on that issue and he finally agreed to include them on the partial along with the back teeth.
3rd red flag, I thought this was my error concerning the shade of the very bright white crowns someone ordered by mistake which I found out later to be fault of theirs when they informed me that for the bright white shade to be done in the partial, their lab charges $150 extra for brought white. Odd, then why didn't I get charged that for those 2 neon glowing bright white crowns sitting in my mouth. The shade I choose for the immediate denture was a B2 shade and for the crowns I did mention I wanted to go up one shade which would be B1. I really thought by going up one shade it was my mistake. Now they are showing me a 3rd shade chart for the first time.
4th red flag, they were supposed to submit a request for approval for the lower partial, instead they submitted payment and got paid for it. Because I had decided to find another dentist I needed my records reversed in order to get the partial. Only 1 every 5 years. They lied repeatedly to my insurance company. First they claimed they never received payment and after the agent said the date and amount, they claimed they wrote it off. Why, they didn't know I dumped them. 3 phone calls which my insurance company let me listen in on they lied. After claiming they mailed it back it took several more months to finally get completed.
At first the staff seemed very nice and even the dentist seemed nice. Boy did I get an eye opener on how a dentist tries cheat the system when it comes to Medicare and Medicaid mainly to use up all your benefits as quickly as possible so they can start charging their higher cost.
You decide, is this the dentist you want? read more