Timely, offered expertise and great advice. Very competent. Very professional. Excellent value.read more

Absolutely fantastic! Sergii came out to repair our long broken ice maker that had been…read moreunsuccessfully repaired by another company, and he managed to fix it on the first go. He also came out to look at our dishwasher that was no longer running one of the cycles successfully. He gave really good advice as well. All in all, Fusion provided excellent service at very fair and competitive pricing. Moreover, the way that they structure their pricing so that you don't pay for unsuccessful repairs is excellent. That's really putting your money where your mouth is. They're definitely my go-to for appliance repairs. Great stuff.

Nick at First Call was responsive. His work seemed good, but he wasn't the primary electrician. His…read moreworkers did most of the work and are learning interns at best which is scary when dealing with electrical work. They are messy and don't clean up after themselves. We have lighting flickers and surges from the work that they completed that was not present before they came. I would not recommend.

Working with Nick was super convenient. He was literally at my house checking out my AC within 12…read morehours of requesting a quote. I called because my thermostat was blowing warm air while it was supposed to be cooling the house. He ran diagnostics on everything, was SUPER thorough, leaving no stone unturned, and at the end of it, confirmed that it was my Nest thermostat that was the issue. He could have easily assumed that it was the Nest but he confirmed that all the wires were working, that the blower control panel was functioning, and that the heat pump outside was cooling. A few days later and I received a replacement for my thermostat, and there you go, my AC was working again. Definitely recommend and will reach out again if something goes wrong in the future.

Sam Kanczuzewski did a great job checking out our electrical box and replacing the circuit breaker…read more He informed us of the whole house maintenance plan and we called and got that while he was here. This saved us some money! Not only is he a great electrician, but a great salesman as well. He is a very knowledgeable young man with a great personality. We will be asking for him for all our electrical needs! Vicki and CL Moore

If I could give zero I would. This started as 2 occasionally running toilets at my father in law…read morehouse. He called Woodfin and they charged $400 to "fix". After 4 trips they were still running. Woodfin said they could replace both toilets for $1500 EACH!! And they wanted us to provide the toilets!! So basically $3000 for 2 to 3 hours of labor. Highway robbery. What kind of plumbers do they have that can't fix a simple running toilet?

HVAC replacement…read more Phone number provided routes me to a different company than the one stating that can perform the service. When I told the representative this information they said I'm sorry but that not us. I called again and same issue.

From the owner: When your HVAC system decides to take an unscheduled…read morevacation in the middle of Richmond's weather extremes, Broad Rock AC & Heating swoops in like your home's personal climate superhero. Since 2007, we've been keeping Richmond residents in their comfort zones, whether it's rescuing them from sweltering summer heat or winter's icy grip. Our certified technicians don't just fix problems – they prevent them, using state-of-the-art diagnostic tools and years of hands-on experience. Think of us as your home's temperature tailors, crafting the perfect indoor climate while keeping energy bills from soaring higher than a summer heat index. From routine maintenance that keeps your system purring like a contented cat, to emergency repairs that have us racing to your rescue faster than you can say "thermostat," we've got your comfort covered. Our team takes pride in explaining everything in plain English, not HVAC hieroglyphics. Under Doris's leadership, we've built our reputation on reliability, transparency, and genuine care for our Richmond community. We're the local HVAC experts who remember your name, not just your address, and treat your home like our own. Whether you're dealing with a minor hiccup or a major system overhaul, we bring the same level of dedication and expertise to every job. Because at Broad Rock AC & Heating, your comfort isn't just our business – it's our passion.

Element was very responsive and professional handling my A/C issue!! Solved the problem quickly…read moreand cleaned up after they left!! I highly recommend them for your heating and cooling needs.

I needed my ac fixed quickly because I had family coming into town. A friend referred me to Element…read moreHeating & Cooling and they came out in no time to fix it. They were professional and did a great job!!

Got assigned this contractor by American home shield for a failing AC system. They did come out…read morepretty quickly to check the system and determined there was a leak due to low pressure and their solution they gave to AHS was to use a leak stop while refilling the system . ( 24 year old system ) When to my surprise, I got an estimated out of pocket expense for this fix I did some research . The out of pocket was 570 but they were also charging AHS nearly 750 for additional items to bring the 24 year old unit up to current code. 250 to raise the condenser 3 inches off my existing concrete pad. 220 for refrigerant locking caps 250 for float switch. My 570 not covered was for a sight glass the manager of AF1 insisted was required by not Code but. " by manufacturer " but never told me which manufacturer and from my research is total BS. I called the VA state and local building code office to discuss the items related to code and they both said totally not required unless replacing the unit. VA Property maintenance code applied to this case NOT building code. Called AF1 to discuss and Gerald would not take my call, was too busy for that but emailed me at length several times saying he was right, they were wrong and he would be in touch with my state building code POC to "hold a class with them" direct quote . I doubt he did. If using this contractor, read the estimate very carefully and question things. I'm not sure they will be used by American home shield much more as I was told they were being looked into. Due to my research, AHS sent another contractor out who said the unit was done, AHS agreed to replace the entire condenser unit evap coil.. my out of pocket .. ZERO dollars.

Great team. Respectful and courteous. Did everything needed and then some. More than happy they…read morewent the extra mile. Well worth the amount it cost. Will gladly have them return for any of my future needs!

Shortly after install of new AC/Heating unit we experienced water damage due to system leveling…read moreissue. James River took complete responsibility and coordinated and covered costs for water mitigation, drywall and carpet installation. Hats off to everyone there for their quick response to resolving the issues in a professional and courteous manner. Highly recommend.

We have been James River Air customers for almost 30 years…read more Have had them do all the hvac, plumbing work at our house during this time We had a unit go out last year and we bought their top of the line model We have had that unit go out this summer during this heat wave with a pregnant lady in the house They sent a tech out after insisting. It was going to be 4 days until they could come out to my new units shut down in 100 plus degree heat. Tech told us it required a special tech that cant be here for 2 days I cant believe James River sold us a unit that any of their techs couldn't fix. If they had told us this we would not have bought it They have now left us until said tech can come out James River is going to loose my future business and If anything negative happens to this pregnant lady or baby I will be consulting an attorney

2nd time using this company and they have saved me again! My air went out last night and I called…read morefirst thing this morning. They had an opening and would be able to come out today! Their work was quick and fair priced and now I'm basking in a cooling house. Shout out to Chris E. for his excellent service! Will definitely call you guys when it's time to replace the whole unit.

Outrageous Overcharging! Stay away from F. HRR! They will…read morevastly overcharge you for basic repairs and give you false information just to make a bigger sale. They charged me a staggering $800 just for a basic capacitor and the labor to install it. They claimed a universal fan motor would not fit my HVAC unit. They lied to me and said that my unit would only fit the expensive manufacturer model for $2,400. I called a second company for a backup opinion. They easily installed a universal fan motor with zero issues. The total cost for parts and labor was a fraction of what F. HRR quoted me.This company is dishonest and overpriced. Save your hard-earned money and call a different HVAC service instead.

The service technician was very knowledgeable and performed the repair as he stated. The…read moretechnician even cleaned up behind himself. Will use them again.

From the owner: Aire Serv of Richmond West End is a heating and air conditioning company you can rely on. Our…read moreservice professionals provide installation, maintenance, and repair of heating, ventilation, air conditioning, and indoor air quality systems. Whether you need ac repair, furnace repair, or HVAC maintenance, we've got you covered. Our commitment to industry-leading customer service is backed by the Neighborly Done Right Promise™ - if it's not done right, we promise to make it right. We're locally owned and operated and we take our reputation seriously in order to earn the trust of the communities we live in and serve.