I called to get a price on a goldendoodle puppy I saw online. The lady on the phone who happened to be the "Manager" said it's a store policy not to give pricing over the phone. I told her, I do not live close by would you mind telling me the price and if the price is right I will come pick up the puppy. She said no, I can't do that and she seemed a little annoyed and said ok! wanting to hang up eventho I had more questions. After I hung up the phone with the manager I decided to look at their yelp reviews and BAM! nothing but bad reviews. I will not be making the drive. Bad customer service, over priced, and bad reviews. read more

Hello puppies was a wonderful experience I have ever had in a pet shop. I was in the area in search of a new mans best friend and I am truly blessed with the outcome. I was welcomed and treated by a wonderful staff member of the name or Lorie I believe. She was very knowledgeable of her puppies and their vet needs. After being given the opportunity to socialize with a number of dogs there was one that completely caught my attention as I had captured his, A beautiful English bull dog which I named Russell. He was in great shape and was as happy and health as can be. Of course I took him to the vet the day after which wasn't to bad. Of course there were the standard vet bills for the check up just like going to the drs office so it was no buggy. I first was doubtful about visiting the place due to the reviews but I was showed otherwise. The staff was amazing. The ambiance was welcoming and warming. And I love my new beat friend. Great place to go for a new pup. Thank you read more

Hello Puppies - Meet Russell - Pet Breeders Near Me - Temecula, California

Stopped in to check out the puppies! Turns out you can make "puppy payments" towards the purchase of a puppy. They are CRAZY expensive like $3,300 for a Weenie Dog!!!!! The payments are $33 a month and I was like Heck no! That's crazy! You can also purchase outright but why when you could go to an animal shelter!?! Seems crazy! While I was browsing the employee took two calls from two different people who complained about sick dogs! Ummmm, no thanks! I'll pass! read more

The shop was nice, people on the floor were okay but very week follow up skills. I purchased a $2,000 puppy and within hours we had some issues that we wanted to discuss with someone more senior at the shop like the general/district manager. Left multiple messages, tried to track this person down, the shop kept making excuses on why they have not returned my call yet. After multiple days of trying to contact, I just gave up. To this day, know one has ever called me back, they hide behind the phone system, extremely unprofessional, would never recommend this place to anybody as they don't even have enough business sense, service or caring to return a phone call and deal with an issue head on. Between the sales process, the price negotiation and zero service, it was more like a used car lot then it was a puppy store. Sooooo disappointed, DON'T SHOP HERE! read more

I LOVE this place!!! I got my Puppy Carlos from hello puppy's 2 years ago AND HE IS SUCH A GOOD LISTENER!!! He's friendly to everyone and loves attention! read more

This place is the worst they hustle you. We ended up buying a puppy from them any way because we fell in love with her. They dont CARE FOR THE PUPPIES HEALTH AT ALL! We ended up referring to the sales rep Kayla as cruella de vil. Dogs are just a product that can be exploited for profit to them, health and well being is not an issue. They promised any health issues that would arise within 30 days they would cover. Our puppy came home with kennel cough and mange (properly diagnosed by our vet the second day after we brought her home, we paid the bill). I called Hello Puppies about the bill and they told us to call insurance (the sale was done they didn't care any more). I called the puppy coverage insurance and asked them if I could email them the specific documents they needed for the claim. They informed me that Hello Puppies does not allow any insurance claims to be emailed to the insurance company everything must be mailed. They also told me that a lot of pet shops allow email but certain shops do not, I soon found out why. I mailed them the required documents and did not receive a response for a month. The 30 days had passed and now Hello Puppies and the insurance company are off the hook and do not have to pay. Insurance aside, the thing is we love our dog. We over paid and we never should have purchased from a high pressure sales tactic shop like this. Mixed emotions after the fact, we love the dog but knew we never should of supported such a horrible place. Just stay away from this place. read more

Just got our new puppy bringing her into her new forever home. We walked into the store yesterday and my 5 year old autistic cousin fell in love, we shortly left though because we were unsure. Today we spontaneously decided we needed her in our life. Upon arriving my cousin knew exactly where she was and she somehow remembered him. The two new best friends played while my parents and I started the paperwork process. It was easy and breezy. All the workers there made it worth our while. I recommend Hello Puppies for anyone looking for a new addition to the family. It's clean, they have vets on the property and everyone was super friendly. Thank you for making it easy to bring our new baby into our lives! read more

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Had horrible experience ! Came in to possibly purchase a small breed puppy. Yet was a little on the edge about it. The lady carol stated she can let me see them and hold them. Then after took it back and said no I can't it weekend etc and I said well you just said I could now that I said iam on edge you take it back and say it's because is the weekend ? And my son was heart broken that wanted to see and hold it. To possible purchase the puppy we saw. I left my number to speak with the owner I will return on Monday to follow up. Because I am sure the owner would like to know the type of people that are running his business ! Not very welcoming and very rude and I felt discriminated against. Another set of family came in and they did the total opposite of what they did to me when I first came in so that to me shows discrimination and I work in the medical field I know my stuff and I know when someone's being discriminated against doesn't take muchI will be reporting them the the business bureau. read more

Wow. They don't give you pricing unless you come in... really. Horrible policy. I'm not going to drive over an hour for you to tell me it's out of my price range and I don't want your financing plan. Encouraging people to buy things they can't afford by telling them just to finance it is silly. Shame on you. I feel bad for anyone who gets suckered into something this. I would never bring by child to see a dog I don't know the cost of and feel comfortable paying. I hate places like this that get you in the door and try to over charge you. My thoughts based on your other reviews is that 3,000+ really is what you charge. Can you say going out of business in the next 6 months. read more

This is the worst place ever I just bought a puppy on March 6th and he died 3 days later that puppy was around all the other dogs and they didn't do anything to help, nor gave my money back I spent 2,500 on this puppy please do not go here Carol was the lady that did nothing she should honestly be fired many people have complained on her read more

DONT GET A DOG FROM HERE! I got ripped off for my corgi! I paid 4 grand when there's other people in Temecula or surrounding areas selling for way less! Look around for other people who offer the special dog you want! This place only cares about money! The dogs I saw in there looked sick and there was poop all over their glass cages from them not continuously cleaning the newspaper! read more

I love Hello Puppies!! They're are not enough words to express how fabulous They are! Tina rocks when it comes to support and knowledge, Lori, Joel, Carisa were all so supportive and friendly as I was deciding what puppy to add to my family. Kayla was great with disclosing the prices and options. And then there's the owner David. This man is a man of integrity, compassion and worked endlessly with me through a very difficult situation. I don't usually go to pet stores but would not hesitate to refer anyone to this Store for that time when a rescue is not an option. read more

We bought 2 cockapoo puppies on Jan13, 2018 from the Temecula store. We had a great experience when looking at the dogs. The price was high for buying 2 dogs, but we fell in love and did it. Did we pay to much, yes we did. We took the puppies to Fancy Puppy recommend vet in Riverside and that was a joke. We had to pay money at the FREE vet appointment. Turns out BOTH puppies had giardia, and the test has to be sent off and we didn't get the results until the next day late afternoon. We didn't want to drive all the way back to Riverside from Anaheim, so we took them to a local vet here and they cut us a break and tested them again as they could not just give is RX. Yep same results. We put them on meds almost $100 for 2 different meds for each puppy. They have been tested 4 times and after spending hundreds (yes hundreds) of dollars on giardia testing, vet visits and medicine, they still have it. Can't seem to get rid of it as each puppy keeps giving it to the other one. So we have now had them for 2 solid months and still dealing with these parasites. They were so young and small 3 lbs & 6 lbs when we got them that due to an inadequate immune system, its going to be hard to get rid of the giardia until they get older. One of my dogs has a heart murmur grade 2, the other one will have knee joint problems, that will need to take medicine, when she gets older for the rest of her life. WE LOVE our babies and would never get rid of them. I am not sorry for SAVING THESE 2 PUPPIES FROM THIS PLACE, but they really should NOT be in business selling SICK dogs. read more

I called this alleged puppy rescue to ask about prices and was told their puppies usually start around $2300. I asked if their puppies were registered and was told that they are rescue dogs so they can't be registered. Who the hell would pay that amount of money for a rescue dog that's not registered? Sounds like all Hello Puppies did was change the narrative. Again, their dogs are supposedly "rescue dogs"! Sure sounds like puppy mill dogs to me! Stay away from this place and go to a dog rescue that sounds more legit than this place! In addition, this place is all about the money. They should take that Hello Puppies sign down and put up a statue of Jesse James because it's my opinion that the owner is a damn crook!!! read more

The workers are very rude, and they judge you based on your age and appearance. They wouldn't let me hold the puppies because I was not going to buy it that day. I am an 18 year old and I did have the money for the dog I've been saving for a puppy that I will love but they thought i was a foolish kid wasting their time. I will not give them business. The dogs look rather sad and the lady was grabbing them by the neck very aggressive and there's dog shit on the walls. All you hear are dogs crying in the back. They are not warm or nice people. I was very excited to see the puppies and play with them but I was so disappointed. At least they have a cute selection smh. read more

Amazing service from sales associate Denise and kennel manager Cat. Great price for my dog

Had a wonderful experience! Store was very clean & service was very friendly! Got ourselves a new family member!

Hello puppies doesn't deserve even one star from me. My little puppy was very sick and he passed away at 14 weeks. So very sad we loved him so much. This my second review. We wanted a puppy and all we got was a suffering little guy that died and vet bills you can't imagine. The contract we signed said "sold as is, no returns" read more

Called twice and emailed their contact page to which they replied with, yes the puppy is available. Drove a whole hour only to find out their store is CLOSED until further notice. Waste of time, at least have the decency to update your information to show you are in fact closed read more

The customer service was amazing and it's so clean inside. It doesn't smell bad either, you can tell that they really do take care of the puppies. read more

They don't answer the phone. They have no voicemail and it just rings forever during their store hours... yeah. I guess they not really interested in running a business. Try somewhere more professional! read more

No way I'll ever purchase an animal here again. Took the puppy to the vet three days after I purchased and I Was completely bombarded by vet bills. What kind of place are they running here? They sell sick animals to customers!!! Who is running this joint? Not a fan read more

I had a good experience with my husband when we came in. The staff is great and they are not the issue. The issue is the price of the dogs. Bought a puppy from here for over $3,000 and a few months later we had to find a new home for her because we had to move to the east coast. When finding loving parents for her, we couldn't find anyone to pay more than $500 for her. Reasonable, because we were stupid enough to spend as much as we did (we're young) but this made it so it was a loss of $2,500. Don't come here. Again, the staff is great but $3,000 was the cheapest dog there. I saw some dogs for $6,000 +. Go anywhere else, an animal shelter, literally anywhere. Save yourself some money. read more

Lori was so helpful !! The puppies are well taken care of and are even bathed before being taken home, such a nice gesture!!

Good service and we now have a beautiful puppy! Good explanation of what the dog comes with as far as shots and vet check.

I recently purchased a corgi from this store about two months ago and could not ask for a better experience. I was a little skeptical coming in seeing mixed reviews, but the service and staff was more than helpful in taking care of us and havent had any issues to this point. The price is higher than you would pay online for most dogs, but thats whats expected for a quality AKC dog with a 10yr health guarantee. My family loves our dog, he is a happy ball of energy and I would advise many others to check out the other cute puppies here! read more

The workers here are great, they are always willing to help you. The puppies are cute, healthy and active. Very sweet babies. I love coming into this establishment, alway receive a warm and welcoming hello from staff members. Highly recommend coming in if you're looking for a specific breed and the dogs don't come from puppies mills so definitely a plus. read more

Thanks to Amanda and the staff at Hello Puppies we know have a new furry addition to our family. The staff is knowledgeable about all breeds of dogs. You can truly tell how much they care about these sweet little furry friends and how much they want to ensure you have a good experience, and select a puppy that's right for you. Excellent customer service, no pushy sales people. Just a great place to find your next addition. Note: Unlike a lot of other puppy stores they don't purchase puppies from farms, they select these puppies from out of the state breeders who have space and a mindset to breed and raise puppies in a proper manner. read more

Denise was amazing, she made the process easy and simple for us. Flexed the price for us that was inexpensive. Beyond happy with getting to leave with our new little guy. read more

Beautiful little store. All the puppies are so gorgeous and groomed. Everyone was really friendly...very welcoming and pretty outgoing. 10/10 read more

We got our puppy about 2 months ago, she is healthy, mellow and no problems at all with her. I am giving a low rating because I specifically asked if they used Puppy Mills to get their puppies and was told certainly they did Not, however afterwards, I looked up the Breeder, JAK puppies, it is indeed a horrible puppy mill. This is a big lesson learned for me, I failed to take the time to research and fell in love with an adorably overpriced puppy, I just hope she doesn't have health issues in the future. They say they guarantee health testing from the parents as well, but that's probably a lie also. read more

0 stars I've worked for this company and I can say they 100% get their puppies from puppy mills I know everything there is to know about this company and their business they purchase their puppies for 200-500$ from a broker company who displays their puppies for sale on a access only website then they up sell their puppies for 2500-5000 they do this so they make more money on their end to cover all the vet bills for all the dogs that get sick within the warranty period . The company is selfish and only cares about themselves and money claiming their Christian but they judge and talk down onto their employees unless you make them a lot of money they don't care about you . This company trains you to make their company seem legit but all their breeders are the same old breeders from Missouri and KC and all other states east they have a transport company that collects all these dogs from different breeders across different states and drops them off to different puppy's stores across the country they do these in sprinter vans and carry approximately 50 dogs per vans keeping them in small cages and 2/10 dogs we get in weekly would be too sick that the owners will make us turn away we only accepted the ones that would appear healthy and we always had dogs in the back that were sick that we would keep out of customers view conditions here were horrible . If anyone wants more info or pics message me read more

Horrible place. The dogs are sick and possibly have worms. Please if you are reading these reviews beforehand don't walk into this store, you will fall in love with a puppy to only find out it has a medical issue or it ends up dying days later. The prices are outrageous and lie about saying they will work with you. The people that work here should be ashamed to even sell suck puppies read more

I've been in hello puppies multiple times and their service is great their puppies are so playful and so sweet but the thing I worry about most is their weight I've played with several and I can feel their rib cages I honestly want to know if they're actually taking care of these puppies is it normal to feel their rib cages? Probably not read more

Five stars for the puppies and service. Just don't deal with wags lending, one of their finance companies. They do recurring payments when you don't setup recurring payments. read more

Thank you hello puppy for our little pomsky. He has truly completed our family. We walked into the store looking and ended up falling in love with a male Pomsky. We could not originally afford him, but they worked with us, and brought his price down to a price that we could afford. They were nice and friendly, and continued this amazing experience when I panicked during the first week of owning a puppy. Our Pomsky has completed our little family, and he wouldn't have been financially possible without hello puppies help:) if your looking for another member of the family, I would recommend Hello Puppy read more

BUYERS BEWARE!!!! I can't warn everyone enough... This place sells sick dogs. They tell you, you have a 12 year Warranty but it is a bunch of lies I'm not even sure how this place is still in business I recently purchased a puppy without doing my research and spent over 3 grand to find out the puppy had Giardia and two days later broke out in hot spots. It gets worse I contact the store and they tell me I NEED TO TAKE HER TO THE VET AND PAY WITH MY OWN MONEY FOR THE SICK PUPPY after giving them $3000 of my money I didn't realize what I was signing up for I thought I was getting a perfectly healthy dog but that was definitely not the case. Having the dog only four days it starts to do a head bobbing and acting like it drunk I called the store very upset and all they could do for me was tell me to take it to the vet which would end up costing me hundreds of dollars. I eventually asked to speak with someone hire up her name is Veronica she is terrible she acts like she's is working with you but is not I spent almost an hour on the phone with her yelling and screaming because they are scamming people with their dogs they still can't do anything for me but tell me to bring the dog back in return it for a different one they are very heartless people!!! this place should not be in business I never leave reviews but the amount of stress that has been put on me from this puppy place is ridiculous and I want to warn as many people as I can please like I said before don't even go into this puppy store. they are SCAMMING people read all their reviews they are terrible!!!! read more

We purchased our puppy about 6 months ago and from the moment we got him we have been smacked with vet bills, they are currently still trying to find out exactly what is wrong with the little guy. I'm appalled that they would even sell a puppy that has so many issues that they had no idea he had. I did not pay the amount that I did to have to double it trying to get him healthy. I'm sad for my fur baby and I'm concerned about anyone else that buys from them. There's no way you can be sure these dogs aren't gonna cause your other pets issues if they aren't gonna be truthful about the medical history of the dog. I'm sadden and disgusted by the condition the dog was given to me in. He looked happy and healthy but within a week had gone downhill and there was nothing I could do because the vet said the issues were from birth. Their customer service was phenomenal but that means nothing when it's all to just give you a sick dog. read more

We purchased a doxie black/tan puppy on Nov 17th, 2017. The staff was very attentive in spite of a busy night in the store. All of the pups visible, were very happy and healthy. The puppy was checked, weighted and chipped while we waited. We were lead through a detailed list of instructions and how to's to care for the puppy. After signing the agreements and paying, (which was a very high price) the newly bathed puppy was brought out to us.. So sweet. We are an hour away, and had called on this puppy before driving up, to ask about pricing. They would not give us a price, nor a price range. We do believe we paid too much, but after holding the pup, paid anyway. I would give 5 stars if the price was fair. read more