HELP Of Ojai

3.2 (5 reviews)

Community Service/Non-Profit

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Tommy M.

Elite 26

369

196

3 months ago

I've never been here before, but my daughter unfortunately, has broken her foot and the only way to get around would be besides crutches would be a knee scooter. We called them and they said they had one and that they were going to discount it once we got there and when I arrived there, they said that they had it sitting for a little while and the fact that it's pink and has some tassels that were they're going to take half off. Very easy to deal with super friendly people. I highly recommend this place. read more

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Colonel P.

159

5 years ago

Help of Ojai certainly does some great work within the community, and for that they should get more stars. Unfortunately friendliness and people skills don't seem to be prerequisites for staff, so that aspect of the organization has been sort of a hit and miss for years. However another (more recent) negative move is the organization's decision to become political by changing it's mission statement - jumping on board the pandering train. This was clearly unnecessary, as the original mission statement was perfect. And to be fair, the first sentence of the new mission statement would have been fine all by itself. But apparently someone with an agenda to push has been successful in at least partially derailing the trajectory of the organization. I hope they fix that. read more

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Turkey B.

142

308

164

9 years ago

We are extremely fortunate to have this wonderful organization in Ojai. Volunteers and donations make this happen and I encourage you to support Help of Ojai. read more

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Carol E.

11 years ago

I had a similar experience as "Blond A" but backwards. I went in to the Ojai Ave. location to donate a number of very nice items . The woman in front was very sweet and told me to go to the back and tell the person back there I was dropping off. I did that, and the woman I spoke to, (whose name I did not get so I don't know if it was Donna, or someone else), was angry and annoyed that I had brought the donation to the Ojai Ave. location. I had no idea there was more than one location, I had only been living in Ojai for a year and it was my first time donating there. I apologized to the woman and asked if she could direct me to the second location. The woman continued to be quite rude to me and told me in an angry tone where the drop off location was, and then told me that location wasn't open. She then asked me what I had - I told her, and she angrily said she"d take the donation this time but that next time I better take it to the Baldwin Road location. As I walked out to my car to get the stuff, I almost decided to donate the items to another charity instead. But, in the end I did donate the items to Help of Ojai. But, what kind of person acts like that to someone who is giving a donation? It would have been fine for her to explain the mistake I made in a calm and polite way, but instead she chose to be nasty and rude . I won't be donating any items to them again anytime soon. There are far too many places that need donations, who do wonderful work, and who also have professional and polite volunteers . read more

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Jane S.

14 years ago

I usually really like this thrift store with all the sweet elderly people who work there and the best selection and prices in town as far as thrift stores go but I went there today to return a vacuum cleaner that didn't work too well.... I was told before I bought it that I could return it within a week. The sit-in supervisor Donna acted like I was a criminal! ... She asked how much it was and I told her $8... She said to tell the lady up front and she would write me one... When I pulled out the receipt the lady at the front said it was probably the $12.50 one on my receipt. I said it was the $7.50 item. Then I had to go back to Donna... She gave me a look and said I said it was $8. Come on, I rounded up. It's not like I'm going to try to cheat a thrift store! If anything, the lady at the front was going to return it for more money and I told her the right price! They get their stuff for free anyway! Total, it took 15 minutes for Donna to get her stuff straight and write me a credit slip. I would not recommend buying any sort of electrical stuff there unless you can try it in the store. read more

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