Staff sensitivity. They were cruel and negligent toward my mother in law and me. They incited…read morecommunity and families against each other

The Sunday South Williamsburg streets are busy with Hasidic Jewish folks in all traditional black…read moreand white regalia pushing double strollers, reading thick books over thicker horn rimmed glasses. To a visitors eye, it would be as if the entire Pennsylvania Amish country came to Brooklyn, minus the horse drawn buggies. My neighbor, Mr. Chen, a 30 year member of our tightly knit Forest Hills street took ill four months ago, and I had slight reservations (mixed emotions) about going to see him even though we spent a lot of time together over the years. A stroke hit him quite hard and I was told that it severely hampered his memory, that he does not speak and that he mostly confined to rolling chairs and mechanical beds. Nursing homes always feel like Gods waiting room to me, they sadden me as the next step seems so near. Attached tubes to veiny bodies, hollowed screams down long halls and the empty eyes fluttering about are all abound. Bedford is smaller in scale, attendees and health care workers are on the go, room to room, activity to meals, smiles beaming when they look up to greet you. I found this to be the continuous theme from my arrival to my departure and the end result? Peaceful minds, content eyes, friends and family's gratitude. (Review was taken down Oct. 8th and after calling Yelp, they told me to re-post it)

To the staff of Chateau Nursing and Rehabilitation, I can't…read morethank you enough for the care you provided to my mother. When my 92-year-old mom fell back in January, my family and I were deeply worried she wouldn't recover. Your team made her recovery possible. We are all so very grateful. Thank you again for everything you've done.

Second time around better than the first time! Another great experience at the chateau! I would…read morelike to say the staff was very great, friendly and accommodating. As far as the nurses ms. Brown was exceptional and went above and beyond when it comes to patient care. Also ms. may, Amira and Sarah on 2nd floor. The aides also on 2nd floor special thanks to Ava, Andrea and Michelle I could have not did it with out them very patient and helpful. The social workers and the concierge team also helped me out a lot special thanks to Mario, Gasper, Jason and Jaylen from the business office. The recreation events and activities are out of this world, my recreation leader was Brianna on 2nd floor she is a walking ray of sunshine always helping someone with a smile on her face! Brooke, Diane, Liz, sue and marlene are also very nice from recreation and always put together nice activities for the residents here! All of the PT & OT are great special thanks to Lada & Neville they made me very strong and helped me back on my feet! The physical therapy was truly life changing. Dialysis team was truly supportive and amazing. special shout out to Natalie, Diana, Carmen and Tawana. They took very good care of me. The administrator Jack is a great guy! Very friendly and helpful. Denise, Stacy, Gabriel and Yano and Roseann from the front desk were all very welcoming and had we some nice conversations. Overall my experience here was great if I had to come back for a third time it would have to be the chateau! Met some great people here staff & residents, big shoutout to the Chateau thanks for another great stay! Highly recommend !!!!

Excellent quality of care. Nursing staff and support staff are great…read more The best rehabilitation facility in Brooklyn.

If your loved ones mean anything to you, STAY AWAY FROM MINORAH!!! It's a beautiful place, but the…read morestaff leaves a lot to be desired. The nursing staff needs a overhaul. They hire people that can't even speak English!

No idea where all the negative reviews are coming from. my family had an amazing experience at palm…read moregardens. Staff were friendly, building was well-kept and clean, staff was very communicative about the treatment and care. I firmly believe people have this idea of a 5 star vacation resort in their minds when they think of rehab facilities. Will your loved ones be waited on hand and foot? absolutely not. Will they receive the care that they require to get better and ultimately return home in a clean and sanitary setting? they absolutely will!

Staff really has no clue what they are doing, this is what you'll be dealing with if you let your…read moreloved ones reside here. I hope they get inspected again because this place is hazardous for any elder person.

Typical nursing home environment where staff gives only the minimum and very little smiles.read more

Our aunt has only been here 3 days. The facility is very clean, no typical odors that many…read morefacilities have, but most importantly, really great caring staff including administration (Dr. Baccash, Gabrielle) , front desk, Nutritionist/Dietician (Lee) PT, OT (Kermit) recreation, and Nurses ! Its a hard life transition for families, but they have made it as good as possible. Most have been extremely responsive with all requests. Thank you!!!

They are a disgrace. They have a nice gym, that is the only positive aspect of this facility. They…read morerefused to allow a senior citizen to use the bathroom. Including senior citizens who went in and were able to walk to a bathroom. They insisted on them soiling themselves and then changing diapers. Staff was nasty and obnoxious for the most part. The social worker was inept and lazy. I am completely disgusted by them. Avoid at all costs

As a current resident at this rehab center I couldn't agree more with the numerous 1 star reviews…read more Just some of the sickening problems are 1) horrible food which includes chicken 3-5 times a week; 2) aids who are vicious to patients, 3) unprofessional aids who who question me about my religion (I didn't go to a rehab center to be questioned as to what my religion is or if I believe in God; 4) having a 'social worker' FINALLY make an appointment to see one only after I started screaming in the hallway about her weight and unacceptable delay in making an appointment ànd being lied to about how long it would take to allow me to return to my room after a clean out. Oñ the other hand my physical therapists are utter gems. Ĵust remember, this is a FOR PROFIT home, please remember that if you or a loved one ñeeds one.

Should b called Brooklyn Garbage I was just discharged yesterday and I am so upset and angry with…read morethis place I wouldn't even give him one star if it was possible I'm going to write another review in a few days when I can get all the thoughts together on how terrible this place was absolutely terrible do not put your loved ones in here if you really care about them and like I said in a few days I'll write the Real review right now I have to call the state

Maybe if the nurses were actually doing their job instead of sneaking in rooms to do what they do…read morethen it'll be a better place to bring love ones. I have messages proving the nurses in there hiding from the CNA because their sneaking in rooms kissing etc and I have the names of the nurses. They need better security and more cameras in this place because theirs no way those nurses should be in rooms kissing and feeling on each other when theirs people in there that really needs attention.. watch the nurses on the second floor especially (male and female) one star for the nurses that's ACTUALLY DOING THEIR JOB! I actually have a name of one male nurse that works there that also deals with minors and touch people inappropriately in there I have messages, voicemails and pictures for prove!!! You guys need to really look into it and get more cameras!!

One of our church members is at this facility and I went to see her. The place is immaculate and…read morethe nurses were plentiful and kind. The security is tight but it doesn't take long to check in and sign out.

I know some people may see a mix of reviews, but every facility will have both positive and…read morenegative feedback -- that's just the nature of healthcare. What I can say with confidence is that Phoenix Rehabilitation Center truly stands out. The moment you walk in, it looks and feels more like a 5-star hotel than a typical rehab center. It's bright, clean, and beautifully maintained. Beyond the appearance, what really matters most is the care -- and they do it right. The staff are warm, professional, and truly attentive to their patients' needs. The level of compassion and dedication I've seen here speaks volumes. If you're looking for a place that offers both top-notch recovery and a peaceful, upscale environment, Phoenix is an excellent choice.

Based on my visitors experience I like it. Its very clean, neat and hospitable. Theres a nurses…read morestation on every floor at all hours its not hard to find someone. My grandmother has been in and out of this rehab since August she says staff are a little condescending and the meals are bland. But you can order take out like my granny lol. Nurses check patients every hour or so. I didnt see any chaos. Some patients spend time with others in lunch rooms or the rec room, some just hang out in the halls and maybe take a nap there too--guess they dont want to nap in their rooms. While others just stay in their rooms all day. Patients have the freedom to roam around the facility and theres even an outside patio but they need a chaperone and it is highly monitored. All in all, seems like a great place to live and hopefully get back on your feet.

You guys do not leave your family here. my friend left her Grandma there after 2 days they called…read moreher saying she had something on her face. When they arrived Grandma had a black eye and scratches. The staff say they dont know what happened. Read the reviews these people are evil.

Please please Do not take your family here. My family member has double pneumonia, uti that…read morehas poisoned his blood an is actively dying. This didn't have to get this bad. Certain things were just not looked at in a timely manner. I pray everyone has a better experience that I had. A.m.m.Pray for my family please.

The poorest of Nursing Care! My loved one has a huge wound due to their neglect and lack of…read moreturning and repositioning. Bed sores are caused from neglect and that is served up at Schacne Nursing Home on the daily. If you love your family member DO NOT use Schacne Nursing home!