I've bought several pieces of jewelry from this store both in person and through their website. I'm…read moreconstantly impressed by how much value I can get for my money and the huge selection of gemstones from which I can choose to customize a piece. I've bought a diamond solitaire necklace that I customized and a sapphire ring. The sapphire is a Montana bi-color and it is the coolest gemstone I have ever seen. It presents as at least three different colors depending on the angle and lighting. It is mesmerizing and completely unique. I'm consistently impressed with the customer service. When I buy on the website I always pick up in the store and the salespeople are friendly and helpful. I always recommend brilliant earth to friends and family! I really appreciate lab created diamonds both for the value and the ethical peace.

I have wanted the Petite Twisted Vine ring as my engagement ring ever since I first saw it. Finding…read morethat Brilliant Earth had the design with recycled metals AND a lab-grown diamond option sealed the deal for me. Daisie (our consultant) was lovely and helped us pick the right wedding band that makes me excited to wear my ring every day. After our wedding day, Daisie sent us a personal congratulatory email. We absolutely will be using Brilliant Earth for our future jewelry needs.

I had a great experience. Van is knowledgeable and thoughtful and patient and just a great person…read more Can't recommend it enough.

The team there is so nice, very knowledgeable and helpful. They helped me & my Fiancé pick out our…read moreperfect rings and for them custom ordered in time for our wedding just a month before the big day!

I used Olde World to redesign the setting of my engagement ring. After wearing it for almost 25…read moreyears, I wanted to change the 1ct oval diamond from a traditional platinum four-prong cathedral setting to a modern bezel. They did an amazing job! I wasn't sure how it was going to come together. They had me come back to see the platinum bezel piece and I approved the work and I had an idea of the cost. When I went to pick it up, I was so wowed that I cussed...a few times haha sorry guys! The bezel fit the diamond and head of the ring perfectly. The designer made curved cutouts on the sides so the light shines through. The diamond is secure and sits lower, exactly what I wanted. Thank you so much!

I had a very disappointing experience with this jewelry store…read more I went in to purchase a 2.75mm gold rope necklace. I asked to see the pricing, and while I found the item in the catalog, I was told the catalog prices were outdated. The salesperson later returned with a quote of more than $6,000. The price immediately seemed much higher than the current market, but I paid a $3,500 deposit to place the order. After leaving the store, I called another reputable jeweler and was quoted a significantly lower price for the same type of necklace. I immediately contacted this store to cancel the order and explained that the price was substantially above market value. What bothered me most was their response. Instead of addressing why their price was so much higher, I received multiple text messages suggesting that if the necklace was "out of my budget," I should let them know because the owner might be able to offer a discount. That response was both insulting and dismissive. Budget was never the issue--I had already demonstrated that by putting down a $3,500 deposit. My concern was the apparent overpricing of the necklace compared to other reputable jewelers. Rather than acknowledging my concern or explaining the pricing difference, they chose to imply I simply couldn't afford it. I also want to note another aspect of my experience. I am a Black woman. After my interaction, my white husband contacted the store to discuss the same issue. Based on our experience, he was treated very differently. His concerns were received in a more respectful and accommodating manner than mine were. While I can't speak to the store's intent, the contrast in how we were treated was significant and left me questioning whether I was afforded the same level of respect and customer service. As a customer, I expect transparency, professionalism, and respect. If there is a legitimate reason for a higher price, explain it. Don't assume a customer can't afford a purchase when they've already committed thousands of dollars toward it, and ensure every customer receives the same level of courtesy and professionalism. I encourage anyone shopping here to compare prices with other jewelers before making a purchase. Doing so saved me thousands of dollars.

I grew up in St. Louis but moved to Chicago about 20 years ago. We have been shopping for high…read morequality, beautifully unique jewelry at The Silver Lady as long, if not longer, than that (they also have a nice selection of fossils and stones for the rockhound in your family). They have a wide selection of unique pieces that will blow you mind (At both the U City and Central West End locations). And the price range can fit any budget. Lori and Jeff are always welcoming and knowledgable. When we come to St. Louis to visit family there are three manadatory stops: Biggies Restaurant on Watson, Ted Drews, and the Silver Lady! Make sure you check it out.

The prices are good and the girl that i spoke to was super nice. Absolutely love her. There's a ton…read moreof stuff to pick from which is nice.

Barbara Bowman is truly a treat, and she made a better engagement ring for my fiancée than she even…read morehoped for. My fiancée found a ring on Instagram from an online jeweler, and Barb was able to make the exact same ring but with more support so that it is stronger, better proportioned, and will last longer (and also cost less!). She was flexible, kind, and incredibly easy to work with. I highly recommend to anyone in the St. Louis area as a fantastic independent jeweler.

Ms Bowman and I set up an appointment after I described the ideal ring as well as my overall…read morebudget. She offered quite a few settings and diamonds for me to compare. However, due to my research, I knew that an online competitor, Blue Nile, offered the same GIA certified diamond for about $1,000 cheaper. When I didn't buy the diamond immediately, she asked why. I told her about the huge price difference and the office setting shifted from professional to uncomfortable. She became quite abrasive with her words and expressed that I should buy from her no matter the price difference, because she "spent"time with me. (If she was only a $200-$400 cheaper, I would support a local business, but I cannot ignore a $1,000 difference) Then she demanded that I buy from her in two days or she'll return the diamond, she only extended the offer by 5 days when I told her no. I work in sales, but I would never push a client to make a decision. Bottom line: There are plenty of independent jewelers in St Louis, please do not support Ms. Bowman. She doesn't deserve the business and she'll become unprofessional and rude, if you consider her competitors.

Rose is a magician!! I came in to get a silver ring resized and she did a fantastic job will be…read moregoing back to them and HIGHLY recommend them!!

I had two beloved wristwatches that needed various repairs - a broken windstem, old batteries, etc…read more All repaired, Quickly and expertly. They also have a fascinating stock of pre-owned watches.

Went to Exactime to get a new watch band. I had the old one that had broken and looked…read moreunrepairable to me. He said he could fix it and did so in 5 minutes for less than half what a new band would have cost. Not a lot of money but I was really impressed that he took the time to save me some money when he could have easily sold me a new band. So rare to see that these days.

Very accommodative military friendly establishment. Family owned and this will be my go-to…read morelocation for all my jewelry, thank you for the quick turnaround and cleaning. Fixed my watch and gold charm

They can't follow simple instructions. I had a medical alert bracelet engraved. The engraving was…read moreto be centered; however, they put it where they wanted and now I have to buy a new bracelet.