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    Helzberg Diamonds

    5.0 (1 review)
    Closed 11:00 am - 8:00 pm
    Updated a few days ago

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    9 months ago

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    Simmons Estate Jewelry

    Simmons Estate Jewelry

    (10 reviews)

    Western Hills/Ridglea

    Exceptional experience - honest, educational, zero pressure…read more I stopped in to have a Rolex evaluated that I had recently purchased as an entry-level piece. Kevin, the owner, took a significant amount of time walking me through the watch in detail--its age, condition, wear patterns, polishing history, bracelet stretch, and overall authenticity--without ever making me feel rushed or talked down to. What really stood out was the honesty. He had no incentive to tell me I did well on the purchase, yet he confirmed that I paid a solid price and explained, why. He also clearly explained what wear was normal, what was cosmetic, and what would (or wouldn't) be worth correcting. No upselling, no scare tactics, no pressure to trade up. Kevin went further and educated me on differences between older and newer Rolex models, case profiles, movements, sizes, and pricing tiers--especially when comparing dress models versus sports models. It felt more like a conversation with a knowledgeable collector than a sales pitch. The shop itself is impressive, with a wide range of watches and jewelry, but the real value here is trust. If you're new to watches, buying pre-owned, or just want an honest opinion from someone who knows their craft, this is the place. I'll absolutely be back when it's time for the next piece. -Nicholas

    Everything! They are amazing! Great prices, wonderful customer service, treat you like family. Very…read moreknowledgeable!

    Bachendorf's - The evening I spoke.

    Bachendorf's

    (18 reviews)

    TCU/West Cliff

    I am definitely not patronizing this discriminating business again. I had TWO experiences…read more I visited the store looking for a new diamond bracelet for my stack. The store was busy, all associates were tending to other guests. That was fine, I shopped around while I waited for a SA to become available. Once available, the SA walked right past me to greet a Caucasian couple, as if I wasn't standing right there. SOO rude!! I spoke up and said, "Hello, I am here too." She said the couple was there before me. We arrived at approximately the same time, and a simple acknowledgment goes a long way! As I was on my way out a nice, older gentleman helped me & I ended up buying a diamond bracelet from him. Looking back I should have left that moment. A few months prior, I was a headline speaker for an event in this very store & the owner's daughter was dismissive of me & didn't want to take a picture with me. I asked her to join the photo with me & the moderator, after I noticed her hesitation. Mind you, she acknowledged & took pictures with everyone else around me. WOW! I recorded a video I plan to share on social media.

    I will be buying from Molly again. She does not put on the hard sale. She is knowledgeable about…read morethe watches she is selling. I went to her to buy a dress watch that they had at another store. She said she would have it by Wednesday or Thursday of the following week but had it by Monday afternoon. I was at the store this morning at 11:30am to pick it up. It was not the priciest watch they had in store but she treated me like I was buying a $100k watch. I will be back and it will be only because of how I was treated by Molly.

    Helzberg Diamonds - jewelry - Updated May 2026

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