If I could give 0 stars I would! Gem was a referral from a family member and they were great…read moreduring the initial sales phase (the money taking phase). Ultimately though we DID NOT have the same experience that our family member did, I guess because we were unhappy with their work product and we had to go back and attempt to take advantage of post-sale service. If you are concerned about your jewelry store standing behind their work, you really should go somewhere else. We went in to have a tension ring re-sized, which they claimed they could do. We paid over $1000 for the resizing, and within 3 months the stone JUST FELL OUT!! Luckily after an hour or so on our hands and knees we found the diamond. We took it back for them fix it, which they did, for another charge of several hundred dollars. Guess what, almost immediately the stone became loose again. I gave them one more chance and to their credit they did not charge for the 3rd try. But within weeks the stone actually FELL OUT again (see picture). I went back in again, frustrated as you can imagine but calm, and they said they would stand behind their work BUT their work WARRANTY DOES NOT COVER THE DIAMOND EVEN IF their work caused the stone to fall out and lost forever! What kind of comfort is that? Are they afraid of their own work product resulting in lost stones apparently? But I digress, Gem now claims that the ring style is the real issue, not their work! They say that tension settings are an inherently unreliable mount. Really? I don't think so because my wife had this same tension ring for over 10 years and experienced absolutely no problems at all. I kept telling them but to no avail, it's not their fault. In the end, I simple asked for my money back because they didn't do what we paid them to do! But, you guessed it, they would not accommodate at all, and had the audacity to tell me to go somewhere else and still kept my money So that is my recommendation to you, GO SOMEWHERE ELSE!! There are dozens of reputable jewelry dealers in the Dallas area that can sell a ring, but only the better establishments stand behind their work, and Gem is NOT one of those retailers.

A few years ago we were looking for a jeweler to replace my engagement ring. We happened to come…read moreacross Gem Classics after lunch. On our first visit, we met Gabe. He was extremely welcoming and knowledgeable. When we got married, he customized my beautiful wedding band and also was able to repair a family heirloom, which was part of my wedding gift. We feel like family on our visits. I highly recommend Gem Classics.

A little over a year ago my now fiancé brought me here so we could pick out our rings. Farrah is…read morethe one who helped us figure our exactly what we were wanting. She was very friendly and was very knowledgeable and was able to explain everything so we were able to make a decision. I can say that I am very happy with my ring and will be going back for all my diamond needs.

Roderick is THE MAN! We booked an appointment for a custom stackable ring set. I showed him exactly…read morewhat I wanted and told him what we were willing to pay and he made it happen! My husband upgraded my wedding ring(s) before our 2 year anniversary and I couldn't be happier! I'm OBSESSED with my rings! Before we picked the rings up he had someone come in to appraise the rings and it came with a full, detailed report. I'd recommend this place to anyone looking for something custom.

I had a wonderful experience here! They shortened my tennis bracelet by removing a couple of…read morediamonds, and the finished result was perfect. Their pricing was very competitive, the turnaround time was quick, and they kept me updated throughout the entire process. Everyone was kind and welcoming, and I loved the quaint, charming feel of the shop. It's clear they take pride in their work and customer service. I'll definitely be using them as my go-to jeweler moving forward. Highly recommend!

This jewelry store is a hidden gem. It is quaint and very welcoming. Rania and Lauren were both…read morehelpful and informative. If you're looking for a relaxed atmosphere with one-on-one assistance, this is the place. New clasps were needed on several of my necklace chains and I was given several options to choose from. My overall impression with the service was wonderful and pleasant.

Super friendly and great price! I went to get a quote for sizing a silver and diamond band down…read more They only charged $60 for mine, when the Fast Fix store in Stonebriar Mall wanted $200. They also fixed a couple the bends in my rings for free. I recommend them and will use them again. :)

This place is so great - I'm visiting from out of town and needed a new gifted watch sized and…read moreAngie could not have been sweeter, faster, or more patient when we had to adjust it a few times to get it just right. And even better... it was free!! They also had gorgeous jewelry and vintage designer watches in their cases that I'll definitely be back to take another look at when I'm back in Dallas again. 10/10 experience!

I was in the market for an engagement ring and came across Diamond & gold WH through a google…read moresearch, so decided to pay them a visit. We met Max, he was awesome from the get-go! Max was patient and walked us through various diamond grades, and designs and we quickly landed on a choice. he also worked with us on a reasonable price. Max is very knowledgable and he puts in effort to understand his clients and they want. They also have a jeweler on site who is my wife's go to for any repairs. We're repeat clients and highly recommend Diamond & Gold WH to anyone!

I had the best experience with Barry and his entire staff. They were so patient and helpful with…read moreme. I wanted something unique and since I'm not a designer I relied on their honest feedback. The ring turned out exactly how I imagined. In fact..... it exceeded my expectations. I highly recommend doing business with them.

Great place, Magic was very nice and purchased my fine jewelry for a much better rate than Diamond…read moreexchange offered. I'm glad I came here and will definitely come back again.

After falling on tough times and being sent out of SEVERAL other jewelry shops today attempting to…read moresell my old rings, Magic (sp?) was kind and informative. He went above and beyond to make sure I didn't leave in tears. What a sweet, knowledgeable man. You can tell he cares and is very fair. Wish we'd gone here first!

I have been Howdy and Ginger's business, Jewelry Ltd for years. The owners are experts, super…read morefriendly, quick and efficient service. I have referred many friends to this operation with confidence that they will be well taken care of and at reasonable cost! Marty

One ring to be sized and two others that needed to be soldered together. Both came out perfect!…read moreI had been told several times that my ring to be resized could not be done because of the way it was made, but the owner assured us it would not be a problem. My husband had been here several times over the last few years, but this was my first experience. Happy to have found a place I can confidently take my jewelry.

Lovely ladies running this shop!! I have not received my ring back yet but the service I received…read morehere after multiple extremely high quotes and terrible customer service at every nearby jeweler made me want to leave this review. If you need any assistance with your jewelry needs trust custom jewelers!! they are honest, kind, and fair priced.

AMAZING CRAFTSMANSHIP! And fantastic rapport with customers! I cannot recommend Custom Jewelers of…read moreRichardson enough! This business is a family legacy and woman owned! I had a custom engagement ring made for my fiancé, and I felt very safe and respected by the owners and her family. A big shoutout to Julie the owner for making my vision come to life just through looking at the sketches I gave them. My fiancé's engagement ring came out even better than I imagined! Lesbian friendly! I'm calling on my local LGBTQ+ community to support these amazing jewelers and metalsmiths!