I came here to get a second opinion from Dr. Newbold for Gum surgery. Dr. Newbold saw me and…read moreevaluated my gums and said the surgery was not necessary. He recommended a follow up visit to see if my gum recession gets worse which I scheduled. I asked him for a quote for the surgery incase its needed so I can budget and save. Gum surgery could cost anywhere between 1k-5k. Dr.Newbold approved getting me a quote at the front desk. I was in a hurry so I told the front desk I'll email them the surgery quotes and in person they approved sending me the quote for the surgery. I emailed them multiple times afterwards and they refused to send me the quote the doctor approved. They kept telling me to call them but even in one instance when I called they refused to give me the quote over the phone. I emailed them to cancel my follow up visit. After I cancelled they suddenly billed me $130 dollars. When I called them before hand and saw them in person they also told me insurance covered my visit. Their team did not actually check if my visit was covered the two times I asked. Dr. Newbold himself is fine to see as a dentist, but the people working the front desk are abysmal and deceitful. Doesn't really make sense for me to pay $130 after they refused to give me quotes for the surgery, which is why I made the appointment in the first place.

I've been coming to this office for a few months as I was referred by my general dentist, in order…read moreto get some periodontal work done. Dr. Alqadoumi has been the man with the plan for my dental well-being & he is top notch! He's got a great chair-side manner, explains everything in-depth - very thorough and friendly. The office staff is also great with scheduling appointments and sending reminders. If you need any kind of specialty work done, this is the team you want working with you!

Not very happy with the hygienist. Don't you hate it when somebody ask you a question. And then…read morethey practically tell you shush. Then why bother talking? I was not crazy about this session. I don't think I'll be back for a cleaning. I think I'll look for someone else that does cleanings. Hopefully with modern equipment and not the old hammer and chisel. And maybe they'll brush up on their people skills. Don't ask somebody a question and then shush them immediately. I didn't take it well. Not sure if others would. But I made it through. The pandemic has left me unable to deal with some people. My patience is thin.

1. Dr. Kim told me he could save my implant. In less than 1 year, I lost my implant and $5,000…read morecash. 2. Dr. Kim refused consultation with my dentist. 3. With significant force, Dr. Kim struck and chipped my front tooth with his stainless steel needle-nose pliers. 4. Dr. Kim's staff attempted to overcharge me with my cash payment for the removal of my implant. Too many red flags. My experience with Dr. Kim was dishonest, deceptive and ridiculous. I feel like I was practiced on and taken advantage of. Draw your own conclusion -- I'll never go back.

Be careful with this place. They add mystery charges and up sell X-rays they don't use. All in all…read morethey charge about 20% more than competitors. At least that's my experience.

I was sent for consultation for my gums. "They are fine" per Dr. Kayali. I received deep cleaning…read moreand was to come for follow up. Then since my gums were fine, I was almost talked into a procedure costing over $15,000 plus. I agreed and gave a deposit of over $6,000. After getting home, I decided not to have procedure at my age for 3 back teeth implants. This was relayed to office, and they tried their hardest to change my mind. After a month, I asked where's my refund. I got "we'll, biller is not in until Wednesday" they will call you. No call. I went in for follow up of deep cleaning and Dr. Kayali explained how is money is tied up and that he didn't have the money and he would make 3 monthly payments to me. Each month, I had to remind them. I received 2 payments of $2,242.50 and 3rd payment of $2,242.00. He shorted me Fifty cents. I questioned it and supposedly they send me a check for .50. I received a empty envelope. Now if I drive 90 minutes to their office, he'll have my balance. ?? It would cost me close to $8.00 to do that. Bottom line, they have cheated me out money. How many others have they done this to? The 50 cents is not going to make me go broke, possibly him but it's the point. They want their $$ upfront, if you use credit card there is a percentage fee. What is this world coming to?? Keep your money, go else where in my opinion. He is a very nice dentist but not in the way he handles his business.

Wow! I am beyond impressed with the quality of care here. After several bad experiences in the…read morepast, I genuinely dreaded going to the dentist. That completely changed after seeing Dr. Choi. From the moment I walked in, I felt heard and cared for. Dr. Choi is incredibly knowledgeable and took the time to thoroughly explain everything in a way that was easy to understand. What stood out most was the individualized approach to dental care. Dr. Choi made sure I was comfortable every step of the way and checked in often, which helped me feel at ease. For the first time in a long time, I felt confident and relaxed in the dental chair. This dental practice has completely changed how I feel about going to the dentist, and I'm so grateful. I appreciate how the dental team is professional, friendly, and compassionate. I highly recommend Dr. Choi and the dental team to everyone!

I've been coming here for over a year now. I originally found this office while searching for a…read morethird opinion on how to save my teeth, every other dental office I visited just wanted to pull them and go straight to implants. Dr. Merchant was kind, knowledgeable, and honest with me. He gave me real options and saved my teeth. Since then, every visit has confirmed I made the right choice. The entire team, doctors, front office staff, and assistants are all incredibly kind and knowledgeable. I can't recommend this place enough for anyone looking for quality care, genuine people, and a dental office that truly has your best interest at heart. Also, this office is very clean!

Very friendly staff and Dr was very patient and passionate about explaining the process of the gum…read moreprocedure. Coming for a routine visit + pain, also another positive experience. I've worked with 2 doctors here and both were outstanding and consistent. I was asked multiple times throughout my visit if there was anything they could do to make my dental visit comfortable and if I had any concerns. I also recieved follow ups from the Dr for my pain levels. Their communication style and genuine curiosity in each patient's concern is what makes them a fantastic team. In addition to all those important things off is the actual clinic environment...it's like a spa type lobby, very clean and decorative, & has water/coffee at the front. They are thorough and so professional throughout. There is also a menu to choose a tv show/movie to watch with headphones as you make it through your appointment. Thank you Barsoum team!

Our family has been patients at this dental office for approximately eight years. During that time,…read morewe have received a wide range of services, including crowns, wisdom tooth extractions, Invisalign, and even a dental implant. With every visit, we feel confident knowing we are in capable and dependable hands. We are always warmly welcomed by name, and the entire team consistently demonstrates professionalism, knowledge, and genuine care. Janice has been especially helpful in guiding us through our insurance coverage and clearly outlining our financial responsibilities, allowing us to plan accordingly. She is an absolute pleasure to work with. I recently referred a friend to Dr. Barsoum for an extraction, and she was thoroughly impressed by the experience and the exceptional care she received. At my most recent visit, Mare assisted Dr. Barsoum. It is always a privilege to have her involved in my care--she is patient, attentive, and gentle. She took great care to ensure my desired results were achieved, and I am truly thrilled with the outcome. My smile has never looked better. This entire team and practice is a true gem.

Came here last Thursday for my x-ray and check up consultation. Coming here for my dental care is…read morealways worth the drive. Everyone is always welcoming as usual. Every since the first time I came here years ago, they always take care of whatever concerns I have from consultations, check-ups, cleaning, and even fixing whatever needs to be fixed. They always being honest with their evaluations during check-ups and consultations and tell me exactly what they can do to fix it. If anyone has Medi-Cal insurance, they accept it and once approved for anything I need, they take care the rest and I am always happy of how they take care of me. I truly trust this place for my dental care and I appreciate everyone here for always being nice, kind, and welcoming. With these kind of excellent service, clients will always come back. Thank you all! See you again soon.

The staff are very welcoming. The Hygienist and the Dentist are very articulate in explaining the…read morethings and the procedure to be done. The office is clean and great.

I had a very frustrating experience with this dental office. The day before my scheduled…read moreappointment, they called to confirm my appointment. I confirmed I would be there, but I just needed to confirm that my new PPO dental insurance would cover the appointment. Office staff looked into it and stated I would have to pay out-of-pocket for the appointment and then submit a claim to my insurance company myself, which may or may not result in partial reimbursement. Given that information, I let them know that I would need to find another provider that accepts my insurance and that I would not be able to make the appointment. To my surprise, I was told I would still be charged for a "missed" appointment--even though I canceled for a very valid reason the day before the appointment. I explained this wasn't a no-show, but a cancellation due to their office not accepting my insurance, which was confirmed just the day before. Unfortunately, they would not make an exception. One week later I received a bill for $75. I called the office to again make the point that I was not a no-show, as I let them know the day before. I spoke with the office manager who confirmed that if I had come to the appointment and the insurance issue was discussed in-office and I did not stay for the appointment, that I would have not been charged. Even though none of the circumstances would have been different. It did not make any sense to me and proved how poor the customer service is at this office. She also insisted I was aware of the limitations of my new insurance as it was shared with me 6 months ago per a note in their system. What happened 6 months prior was - I provided an electronic benefits card. Details of what that meant were not discussed with me whether the note indicates that or not. Rather than being reasonable and indicating any understanding surrounding this issue, the office staff went round and round and round with me about their 48-hour cancellation policy. This appointment was a follow-up to a procedure I had done in January, which was only partially successful. The recovery was uncomfortable and despite having the in-network insurance at that time, I still incurred significant out-of-pocket costs. Since the procedure was not successful, I will need to go through the entire process again with a new provider which will require more time in appointments and recovery as well as financial expenses. Poor communication, inflexible policies, and lack of patient consideration have left me extremely dissatisfied. I will not be returning and cannot recommend this practice.

Don't go here!!! I was referred here from my dentist . My dentist called and made the appointment…read more The dentist said they were in network for my insurance Met Life. When i arrived, i was NOT told that they were not in Met Life Network. I observed the front office supervisor call in patients before they saw the doctor. She did not do this for me. So i assumed that they were in network and that everything was ok. After i saw the Dr, i was then sat down and was told that they are not in MetLife network. And if i wanted to proceed with the service then it would be out of pocket. So Tell me, why would i have insurance and not go to a place that did not accept my insurance. I then told her that i would not like to go further with the process and would contact my Dentist. When i contacted my Dentist the young lady there states they showed they were in network and that is why they referred me there. If they had changed from being in Network, then they did not update there records. The office manager at this particular dentist which i am writing this review (who by the way is no longer employed by this dentist, Umm i wonder why?) stated she would talk to the Dr about this matter. I said ok and to call me if there is a problem. 5 months later i get a collection notice for the service rendered. I then called and spoke to a Isabel and a new office manager Judith and they both tell me that it was unusual that i didn't get talked to before i saw the Dentist so that i could make the decision to see the dentist who was out of network. I was not given that opportunity. My Denist called and spoke to Judith and wanted to speak to the Dr there but was unable to. Id have to say while i was there the same thing was happening to a young Mexican mother who was being told that her insurance didn't cover the services rendered and that they will have to pay out of pocket. This is so totally wrong, its like a bait and switch. After the back and forth and Edith talking to the Dentist i still had to pay for the services rendered although It was just a consultaion, no real work done. Even though the right protocol wasn't observed, where i was given the opportunity to decline services as my insurance was not in network, and the dr was advised of this, i still had to pay. My lesson is now to always ask, before services, even if the company doesn't do their due diligence , ARE YOU IN NETWORK? Karma will get them.

Most definitely recommend!! I had today my deep cleaning with one of the best hygienist, Saba,…read moreI haven't felt any pain at all. It was really great experience. I haven't had any thing like this before. I was very nervous going in since I knew I had a big job coming up once the doctor would see me. But everyone was very kind and reassuring I got the best care possible. Thank you so much, Dr Mardirossian!!!!

I was seen for a visual examination (no X-rays), it was quick less than a minute and was informed I…read moreneeded gum graphing.... After a 2nd consultation with another periodontist, I was informed I did not need gum graphing. Therefore, I called to cancel appointment and was advised to come in and speak with Dr. M. and see what he advice. I did and he stated no gum graphing was needed and I was charged a consultation fee!!! This is not right, if I had not obtained a 2nd opinion I would have gotten a procedure for something I didn't need.