Overcharged on service bill - caught and had corrected before leaving Scratches left on truck during body shop visit - didn't find till after leaving dealership...was not kept informed of body shop progress as requested...truck not ready when promised read more

Hands down one of the easiest purchases I've made. Andre "the giant" was amazing. He took his time and sold us the perfect vehicle. Thank you. We will be returning. read more

I would like to share my only experience with getting two preventive services performed at Hennesy Mazda. My car was a 07 Mazda CX-7 it was a family car owned by mother. I wanted an oil change and to have the engine (serpentine) belt replaced b/c the car had just over 100K miles and the belt showed signs of wear. I advised the service agent to have the power steer fluid check b/c I couldn't open the container top without taking the engine cover off and since I was getting I serviced that week i would just let them check it. Notes was made on my paperwork about the fluid check. For some reason a customer proactively coming in to have a listed preventive maintenance done like replace the engine belt when it's clearly something that is recommended around 100k miles and belt showing ware draws suspicion. I was advised that I would have to sign a waiver that said if the engine belt replacement didn't resolve my issue they wasn't responsible b/c they didn't diagnose the problem. I replied when told "I don't have an issue it shows signs of wear and it's a recommend service at this mileage". The service is complete and I drive a total of 81mils that saturday, I didn't drive the vehicle Sunday's but no issues. I Attempted to go to work on Monday, I heard noises, the belt comes off and fluid is everywhere. Thank goodness i didn't leave my garage when this started happening. I tow the car back to Hennesy, they looked at it and I'm asked again "was there any particular reason you wanted the belt replace and why did you specifically ask about the power steer fluid." After i explain, she advise we're not sure but we think the power steering pump was leaking and that's what called the belt to come off. So i ask " isn't that something that would've been noted or check when they're replacing the belt? Do the mechanics not let the car run after the belt is replace to see if everything looks right? We're on speaker and the tech says " we don't check for all those thing we just do what's requested on the paper". He says " everything was done correctly" " we don't have people to come and just ask for engine belts to be replaced and check the power steering fluid it's it not a existing problem". Again more suspicion and more of them thinking I want to come in and sabotage myself. Also during the conversation I'm advised that " thing go bad and you have a lot of miles on the car". Call me old school but 100k on a car isn't a lot of miles on a car. The conclusion was i needed a new power steering pump, engine belt and pulley tensioner. There was no way i was going to let someone work on my car to do more extensive repairs when this less extensive repair turned out like this. After receiving the cost i didn't have confidence in any additional service being performed here. I had my vehicle towed back home. I sent an email stating my displeasure and asking for the cost of the belt replacement and labor refunded roughly $200. I didn't get a reply to my email. i've since sold the car and purchased a Nissan. Obviously a new belt may have put more tension on something, i don't know I'm not a mechanic. If replacing one part can call another part to fail is something that a person that works on Mazda cars should be able to advise customer. I took my car to Hennesy Mazda to have it serviced by trained professional. Someone who know certain things to look for when you change an engine belt on my car specifically. Not a service tech that says " we just do what the paper says" and don't inspect anything else associated with the belt replacement to prevent this from happening. Lastly there aren't a lot of good reviews on a 07 Mazda CX-7, i don't plan to own another Mazda nor would i recommend anyone to take their vehicle to Hennesy Mazda. read more

I have always taken my vehicle to Rick Hendricks Buick (Duluth). The service I've always received there is BEYOND STELLAR. They've always issued me a complimentary loaner car and once the repair is done, I receive my vehicle back FULLY DETAILED. I spend over $500.00 for a repair at this location and not even a complimentary vacuum and/or car wash? I'll be taking all of my business needs to Rick Hendricks (Duluth) for future service and purchase options. I chose Hennessey because this location was 5 minutes from my home. I'd rather do the 1 hour commute to Duluth because I know the service will "EXCEED" my expectations. First impressions are memorable. I'll definitely remember this one overall. Hennessy (the liquor) is excellent to my taste buds. This dealership? It left a very bad after taste. P.S. Tracy Rice? Thank you for your ongoing communication while my vehicle was in your possession. That is the only experience that stood out as positive Chianti McCloud (Buick Owner) read more

Service is terrible here. Waited 5 hours while my car was being serviced just to be told the part had to be ordered. Then when the part came in and I was told to bring the car back in the car sat from 9am to 5pm. I called and Santos said he would call back but never did so eventually I decided to go down there to see what was the status of the install and they took me around in circles for over an hour until a manager finally came out to tell me the part was never installed and that the installation wasnt covered under warranty, I had just brought the car 3 weeks prior from Hennessy with what was suppose to be bumper to bumper warranty. After requesting to get the car returned and a write be given I waited another half hour just to be told they wouldn't be able to give me a write up because it was too late and the person who does write up left. DO NOT GO TO THI PLACE! BTW I recorded the entire conversation. read more

I just purchased a 2015 Nissan Altima as my first cat purchase and it was the quickest and easiest process ever. Mr. Tate was my salesman and he was fantastic. Very attentive, very thorough in all his information and all the details. I was definitely braced for a long drawn out time consuming process with finance but prior to actually getting to the dealership after speaking with him over the phone, I was in and out in under 45 min. Thank you Mike!!!! read more

do not buy from this dealership!! i wish i could give it 0 stars!!! the manager ricky is the worst!!! you'd be better and safer buying a vehicle and a ma and pa shop!! or someone off the streets!!! i spent over 50 thousands on this 2018 wrangler and had nothing but problems!! the dealer had the vehicle longer than i had the vehicle. purchased vehicle the end of august. they had the vehicle until the the beginning of october and theres still things that need to be done. but how they got me is they told me to take the vehicle and they would order the parts... did not receive one call. i called in to see whats the hold up. the manager jason who i was dealing with that was amazing quit so i was never going to get a call back. now there excuse is well its november now. smh sold the vehicle to me with damage, a broken stabilizer where me and my 3 month old baby could have died it was so bad! there's a noise i told them about that keeps getting louder. they saying it could be my rear end sounds like something is in the gears. but i have to pay them to find out exactly what it is on a piece of garbage they sold me directly from the auction. they clearly didn't do no mechanical or safety inspections. told me i need to do a insurance claim or they can trade the vehicle from me and charge me more ! all a scam!! im going to add a picture of my sweet baby they are trying to kill selling us this unsafe vehicle as long with pictures of some of the things wrong with the jeep. read more

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Had an 10:30am appointment for an oil change . We have been waiting for OVER 3 hours . No sense of urgency . Never have I ever had to wait over 1 1/2 hours let alone 3 hours for a simple oil change. The staff told me that they had 15 cars ahead of mine even after I SCHEDULED an appointment . I will not be coming back for services here . Nor would I recommend anyone coming here for any car services especially if you're not planning on spending your entire day here . Very very disappointed . read more

I had my major car repair @ this location with over $6000 repair cost. Upon delivery, I pointed out one issue to my estimator Christina, which she mentioned to be taken care following week. Upon returning home with my car, I found two more issues. I immediately called to estimator & left VM. After a day, I sent her an email, followed by few phone calls & to Hennessy but no response. I can' believe the customer service could be this level down even with major repair like this. Very frustrating and disappointing. read more

Thanks to Terry Rodgers for a awesome experience in my recent auto purchase she went above and beyond to ensure I was totally satisfied your efforts meant a lot and thanks for the Wipers when management thought it was not important read more

Terrible, Terrible,Terrible is all I can say. The used car department is a BIG scam they will have you come in when you select a vehicle if you don't like it and want another one at the same price they will run your credit for the vehicle you didn't want. The salesman Lamont Rhodes is full of it along with the used car manager. My credit and my wife credit was pulled 3 times unauthorized. And we ended up being approved for a vehicle again we didn't want and Lamont never told me he was pulling my credit for that particular vehicle. Now I'm stuck and I have 3 inquiries on my credit. I tried to dispute it through all three credit bureaus but no luck. The moral of the story is do not purchase or try to purchase a vehicle from these unprofessional so called car salesman. You better off going to a buy here pay car lot. People please if you shop here for a vehicle make sure you have a lawyer on standby because you will need one. Hennessy GMC on Jonesboro Rd SUCKS!!!!!! See you in court jerks! read more

Hennessy Buick GMC - Everything on this text was never done! The GM hasn't called me yet a bunch of con artists. - Car Dealers Near Me - Morrow, Georgia

Shane in service is fantastic. He really pulled it off for us when we got stranded with a broken down duramax 22 hours from home in Canada. Thank you for everything. I am in the car business myself and have high expectations and we are very happy with the service we've received. Thank you again. The valet driver is fantastic as well. read more

This used car dealership is A HUGE HUGE HUGE scam. They ALL are just out to overcharge you, hide fees, manipulate and lie to you in order to get you into a term agreement. They were rude and belligerent once their truths were exposed and was asked to go somewhere else for finance when the finance manager saw that I was not dumb enough to fall for their trickery when it came to an $8k down payment. I will not be silenced on this because I was treated HORRIBLY and lied to and told 4 different down payments and monthly payments over a week period of time on the SAME car. They do not deserve to be in business and should just be turned into a buy here pay here and not a major car dealership. STAY AWAY! read more

They won't work with you on the price of the car AT ALL. The price you see online is set in stone. So I learned my lesson to NEVER trust a car salesman again. I should've gotten the car inspected first but I needed the car and I figured I could trust them. Boy was I wrong! The car has all kinds of problems that I've been discovering over the 2months I've had it. I was fixing the things that I figured were my responsibility since a got it "As Is". After spending well over $1000 trying fixing the exhaust, I discovered that the gas pedal was broken in half by the previous owner and put back together with a piece of metal and some screws! SERIOUSLY! So I realized that I've been seriously screwed over on this sale. This car was NEVER inspected after they bought at auction. 1. The exhaust was completely rusted out and wasn't installed properly by previous owner. So I dropped over $1000 on a new stainless steel one but since the guy before put his in improperly, the one I put on rattles because of a $15 bracket. They wouldn't fix that for me. 2. I got an alignment done, it was sooo bad before that the tires are worn very unevenly. So I'll have to replace those soon. Drivers side rear camber is out of recommended specs and can't be adjusted. So something's probably broken but they wouldn't even look at it! 3. Car didn't come with drivers side floor mat. The guy at the office told that would be no problem. Nope! General manager wouldn't get one for me. 4. My lug nuts are mostly stripped, I bought my own lug nuts and left it with my car. Guy at the office told me that they change them out for me. NOPE, general manager wouldn't allow it. 5. Gas Pedal was the ONLY thing they fixed! They had my car for a WEEK. They ordered the wrong gas pedal first. The guy in the office assured me that EVERYTHING was getting taken care everytime I talked to him on the phone but that wasn't true. So I wouldn't go here or if you do get the car inspected first! These guys are selling unsafe cars. read more

I have an ongoing issue with the transmission of a 2018 GMC Canyon are taking it to the dealership multiple times regarding this issue and I've always received poor service on June 5th 2019 I delivered the vehicle to them per GMC customer service in which they claimed find no information on my reference number. I stayed in the waiting room for approximately 6 hours waiting for a loaner vehicle and was ignored. The service writers got into an argument in the presence of customers resulting in one of the service writers storming out of the door. One of the employees had to remind him that there were customers in the service area and which they still did not stop arguing. It was so bad that one of the employees whisper to "if it works if it was up to me I would fire them all". On top of all of this I had reached out to one of their managers approximately three times expressing some issues with my vehicle and which he never responded to my messages returning my call. Icaught him on the at his desk once in which he told me he would call me back within a few days and he never did read more

Bought a Mercedes C300 in August 2017. Had about 5000 miles on it. The collision assist message was on, saying that there was a problem. When we asked our sales guy, Marvin Freightman, about it, he said that Mercedes-Benz would hook it back up for free because it was covered under warranty. We have taken it to (2) different Mercedes-Benz dealerships and they want $500+ to hook it back up because they said they can tell that the bumper has been removed. They told us that Hennessy should have taken care of it. When we emailed Marvin about it, we have not heard anything back from him. read more

Horrible experience. As an out of town buyer, I inquired about a 2018 Ram Promaster cargo van, that was listed through Auto trader. My first contact was with Markus Bryant, the sales Manager. I sent the required $500 deposit through PayPal, and was sent an "Offer to Purchase" that included the price breakdown and the final Net Due, upon delivery. I was told that the deposit would hold that VIN for seven days. I secured full insurance and the loan process was ready to "fund". I left two voice messages for Mr. Bryant, and one entire day went by with out a return call. Finally, on the third day Mr. Bryant called to tell me that they sold that VIN to someone else (out from under me). I did consider a different VIN from there inventory, but they were not willing to extend an "asked" discount for all the trouble and time. (Insurance was paid and loan was secured and processed) My deposit was returned within minutes. I would NEVER to business or refer anyone to this dealership. More social media reviews to come. Phone call from Mr. Regan was appreciated, but too many apologies, and no actions. I'll keep posting my reviews. read more

Worst service ever buying a used van. Pushy before making the sale, then no help whatsoever after putting our money down. Avoid Juan at all cost, and while Ron was personable, he was never there, so no help really. Everyone was nice when we went to pick up the van, but too little too late. So far, we like the van. read more

I found a Jeep they had advertised on Autotrader.com (under the public site) for $8,484. I called and talked to a salesman and told him that I'd seen it on the site and wanted to come take a look at it. He verified for me that it was still there so I drove 45 miles through the middle of Atlanta down there with my checkbook in hand to go see if it was as good as the photos looked. It wasn't. It'd been hit in both the front and the rear and had a really cheap and crappy hurry up paint job on both the front and the rear bumpers with runs in the paint. They hadn't even bothered to mask off the surrounding area and had painted half the spare tire in the attempt. HOWEVER - that wasn't even the worst part of it. After my inspection of the Jeep, we sat down to talk numbers and I found that the price had jumped from the $8,484 they showed on Auto Trader to $9,999. Their excuse was that their Auto Trader price was the "wholesale" price that's not available to the public. Of course, the salesguy backpedaled all over the place and made all manner of claims that this wasn't just outright fraud. I pointed out that I'd called and told him what I was looking and he never bothered to mention anything about this "wholesale" crap. It's simply a bait and switch ploy in order to get people into their dealership under the guise of a low price where they can badger them with high pressure sales tactics. When I asked for the keys for my vehicle back (the one I was going to trade) so that I could leave, he kept making excuses and promised to get them if I'd just sit down where he proceeded to try over and over again to sell him their Jeep at the inflated price. He completely ignored me on the points regarding the damage and the fact that the oil cooler had been crushed in the front end damaged and not replaced. In fact, the backyard body shop hadn't even masked it off either and had painted it and the radiator when they repaired the front end. I will never shop with ANY Hennessy owned company again and I urge you to bypass them in the future. They are NOT honest people. read more

I want to say thank you to mrs brayboy for the exceptional customer service helping me purchase my rubicon jeep which I love,,,,mrs brayboy along with nick in finance was polite n made you feel at home while you waited,,yes I would do business with hennessy buick to buy car again in the future thank you very much! read more

very unhappy with the service dept!!! didn't have a appointment, but i brought in my saturn in on monday at 7 am. was told it won't get in until late monday or tuesday morning. called tuesday afternoon and was told it was in and bob allen told me he would call me back. nothing that day so i went wednesday morning down their and ask the status of my car, still in the door and trying to diagnose my traction control problem, as i was was waiting and two hours went by. nothing from bob allen. so i went back. and asked about my car and his quote was " i told you i would call you". well guess what? it was never in the garage. still parked in the parking lot of car to be repaired. i was pissed off. no wonder i been holding off to buying a new truck!!!! read more

On October 9, 2013. i had an experience at Hennessy Buick in Morrow that left me feeling LESS than satisfied... Maybe the economy blues have set in on this dealership.. First a little background. ..My wife and I purchased a Buick Lacrosse, and Lucerne in September 2006. I no longer have my Lucerne but my wife's Lacrosse is still running very well... She received on-line coupons for a front end alignment for $59.95. $10.00 off any service..etc.. Another bit of info, is that I really try to make sure that my lovely wife of 32 years is not breaking down on the metro-Atlanta highways.. I usually have a decent experience here at Hennessy in Morrow, but this time regarding the coupon, I was told that the 59.95 was only for two tires and if I wanted 4 tires , the rate was 89.95. I was encouraged to use the coupon for $10.00 dollars off. We paid 79.95. I have never heard of a two wheel FRONT END Alignment!!. is this the new way to take advantage of the consumer???!! Additionally, we usually get a 32 free point of inspection.. NO Report issued.. What really happened? The service representative...Fran, was a nice lady. I think that she was just following standard orders... We are not pleased with the misrepresentation of an on-line coupon stating... 59.00. then charging 79... We are leery of using this dealership for service.. A front End Alignment historically have always included 4 tires..(that my experience) I think it is FALSE advertisement at best... Advise me if I am wrong!! Thanks Charles Glover!! read more

I made an appointment with Hennessy Buick GMC to have my 2017 Ford Transit Van looked at for a problem I was having with the indicator on the dash saying the rear passenger door was ajar. The appointment being almost two week out because i was told of a big backlog in the service department. The appointment was set for 16 May 2018 at 9:00 am. upon arrival, I was asked who my service person was. I told them and was told that person was not in at the time but someone else would be with me. When the gentleman got to me he told me they don't service my type of vehicle because they don't have manuals for them and that I needed to take the vehicle to Allan Vigil Ford they may be able to help me. I informed the service person that i purchased the Van there and asked why the person (Joseph) didn't tell me this when I made the appointment. It didn't seem to matter to this person because he walked away. Upon returning to my business, I called and asked to speak to the service manager. Ms. George came to the phone and I explained to her what had happen. She told me to take the Van to the dealership down the street, Terry Cullen to see if they could help me. Now I'm really confused: The service manager referring me to another General Motors dealership and the service tech referring me to the Ford dealer. They knew the type of vehicle i was bring in. They should have told me upfront that they could or would not be able to service my vehicle. Unprofessionalism begin at the top. Thanks for the inconvenience that came without an apology. I learned my lesson, never again for you guys. read more

Shandia was very great got me in my dream car with great prices . The process only took a couple of minutes and I was approved.

A bunch of untrained staff that don't explain anything right. I came in for a diagnosis on my Verano since 10in the morning. Requested a rental and was told I was to only pay $35 a day at enterprise, they failed to mention I was to also put a security deposit of $250. Now I'm stuck at enterprise with no car or way to get home. Mind you there were only a handful of vehicles since I arrived and still not update on car (4:17pm). They also misplaced my keys and had no tag on them to identify the vehicle they belonged to. First and last time I'll ever come here. read more

I received an email for a discount for a Oil Change and that email takes me to a link in which I MUST make an appointment, so I made an appointment and showed up only to be told they dont do appointments on oil changes and it will be a 2.5hr wait. Had I known, I would have shown up very ealry in the morning instead of having to sit for 2.5 hours for a oil change. Workers were nice, but please adjust your emails to say appointment not needed for Oil Changes, so people can avoid wasting their time. I asked for a quote on a transmission fluid flush and went 20 seconds away to the Chevy dealer and it is $100 less to do the same task there, so I can say this dealership has some high repair quotes, read more

Horrible customer service... Lemon vehicles.... Does not take responsibility for vehicle issues.... I purchased 3 cars and thought it would be different, but it's the same.... Never again! read more

I would recommend working with Michael Tate. I had a very smooth experience with everyone I personally interacted with at Hennessy. I did not feel pressure buying my vehicle and I felt the price was fair. I also appreciated the interaction via phone and email (not too much but helpful) before I even went to the dealership, everyone I spoke to was courteous and helpful! Thanks again! read more

A pretty big dealership located south of Atlanta. They have so many cars and friendly employees.

This place has horrible, HORRIBLE customer service!!!! I made an appointment to see about a car with Jim Hitchcock, i live a hour from where this location is. I confirmed with Jim and he told me that the car was available and to be on my way. My appointment was at 6:30. He calls me at 6:10 to tell me someone puts a deposit on the car. What??? Then when i finally get there and speak to him he didn't have one care in the world! And was extremely rude and sarcastic saying " oh if u really wanted the car you would have came earlier." Very nasty response. Was prepared to pay cash full value for the car and told him that. Disgusting place of service, he didn't even sincerely apologize or even attempt to help me find another car. Hate this place. If you are looking for horrible customer service and inconsiderate people Hennessy Mazda is your place! read more

I've been coming to Hennessy GMC since 2004 or 2005, and service has declined. Based my past experience I will never come back to your dealership ever again. However, I must say I am satisfied with the way the service manager addressed my issue, he was very reasonable to speak with, unfortunately it was not enough to allow myself to come back to that dealership. My direct issue is with Bob Allen, he does not pay attention to any to detail. read more

Hennessy Buick GMC - Make car upon pick up. - Car Dealers Near Me - Morrow, Georgia

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I always have a good service experience and Hennessy. My service person, Bob Allen is very helpful and is good about explaining my service. My only gripe is that the prices are too high and there are not enough coupons or service specials offered. Before my next service, I am going to price shop at other dealerships before getting anything done. read more

The sales men here are all old and do not listen. You can tell them things a million times and they will ask you the same question you just answered before they even asked it. I spent 6 hours here on my day off only to leave without a car because of this and that. While there were some special circumstances involving my purchase, I wish they wouldn't have wasted my time. I kept getting showed all these different cars I "could have" and after getting hyped up about the cars, I was told that basically every car I had in mind, just "wouldn't work". I was basically told I could only get cars I don't want. I would rather them have told me no from the start then to leave me sitting there for hours upon hours only to be told that basically no cars would work. I felt like they were screwing with me intentionally. Needless to say, I got my last car from Hennessy and this experience was not the same. It was horrible and very discouraging. After being told no to every car I wanted, I went somewhere else and quickly got what I wanted in a smooth process. Hennessy was awful and slow. I will never waste my time here again. read more

If you want high pressured sales tactics and sleazy sales people, go here. I went to buy a new car, and they refused to even quote me a price when I told them I wasn't going to buy it right there on the spot. I had told the salesman, Earnest, that I was going to visit one other dealer but I'd like to know what they'd quote me on my trade and new vehicle -- but he refused. When I said what a waste of time it was and that I was leaving, he asked me to hold on for a minute, talked to his boss again, and then still came back and refused to give me a quote. Unless I was going to do a deal right then, he wouldn't talk any numbers with me at all. Stay away from this dealership for new cars. read more

I purchased a car from here a month ago. I then took the car to the name brand dealer to have a recall taken care of and was told that there were five interior bulbs out in the car and that the brake fluid was very dirty. They suggested I take it back to Hennessy to get them to do the work since I had just bought it the day before but Hennessy is so far from my home that I just paid to have the work done. When I bought the car I asked that they please put through out title paperwork right away because my daughter is driving the car 1000 miles in less than 45 days and we really need the tag. I was assured that would be done. I called today a month later and the title paperwork was not done. They finally they filed my paperwork this morning but the tag will not come in time. Angie did not apologize for not returning my call (I had to call back) and she was totally rude to me on the phone. Not happy! read more

I bought my first car here over the weekend, a 2014 Mazda 6 and I had such a wonderful experience. I went there completely unsure of what I wanted but my sales representative, Lamont Rhodes was very patient and let me know that I should take my time so I can leave with something I am completely happy with. Long story short, we were the last people to leave the dealership but everyone there made us feel welcome and they were very helpful in getting a great deal for me. Overall, I am very very happy with my car and the service was exceptional. My mom referred me after getting a Buick here and I will certainly be telling my friends and coworkers about this dealership. read more

My mother and I recently visited this dealership to buy a new car for me. We were immediately greeted by a guy named Michael Tate who listened to what we wanted and gave us excellent service. He was really understanding of our budget and needs. I left the dealership with a great experience and a new car. read more

Typical used car salesmen. Overpriced vehicles and insulting trade-in offers. Double talk all around why KBB and NADA is too good for your trade-in but not good enough for their own vehicles. Pricing game all around. read more

Marques Griffith was a true professional from the start of our experience, to the end. He quickly identified my dilemma and offered an advantageous solution. He didn't waste my time with back talk or empty promises, and was very respectful of my price restraints. I can guarantee that when my wife's truck has expired, he is the first person we're seeking. read more

Avoid as long as they have that rude, good for nothing switch board girl, who transferred me all over the world then when I asked her name she didn't want to give me her name hanging up in my face. It gets better when I was transferred to a person and asked for the girls name she put a man on the phone and he didn't want to give her name because they knew if had every intension on writing in a complaint, but there's another way to complain. I wouldn't personally recommend this place if they hide simple things like lack of intelligence and rudeness what else wont they hide and/or not do. read more