Stopped in twice to special order some cedar post and boards. In both cases, the person that handles orders was not in. Eventually, after a couple of phone calls, I spoke with him and he was going to get pricing and call me back. The call never came. After several weeks, I went to Jennings Builders Supply and they ordered exactly what I needed and in a couple of days I had everything I needed. read more

Been in this place several times....they were jerks both times. I will never shop at this business again. First time they told me there were too busy to help me, gave them a second change and the second time they told me to go out into the drive through yard and find it myself. Stay Away! read more

I bought backer board in there and it was 70% more than at Lowe's, and then I bought a tool that was for some reason more than what they had it listed for in the store. Guy in the back didn't really know where anything was, kind of a pain in the neck. I will not be back. read more

I visited Hensons for the first time back in July. I really was expecting a small-town hardware store. Just looking at it from the outside. What I found was a great hidden treasure of building materials and a friendly knowledgeable staff. It gave me the old-school lumber yard feel where you talked with people that know you and cares about what you need. I know they have been through a lot lately and maybe the past was different but I would highly recommend them for any project, build, or just a great place to stop by and visit. read more

I want to replace all the cabinets and countertop in my kitchen. I visited Henson's several times early in the summer to get a feel for the place and to see what they could offer. In mid-July, I scheduled a home visit to begin the design process. Marvin G came to my home within several days and spent two hours working with me and taking notes. He said he would have a preliminary design within a week or so. That was 6 weeks ago. I have contacted Marvin multiple times and have been put off each time - "I'll have something by the end of the week, next week, etc". I finally went to Lowe's and they came up with a wonderful design and I've ordered the cabinets from them. I always try to keep my business in the local community but finally gave up hope of ever hearing from Henson's again. I'm not sure what went wrong. read more

I'll admit at the outset that it's possible I may have simply caught these people in a bad week. Still, this made me so angry, I had to write it down somewhere, and I'm not a person who ever reviews things. I need a set of "out swing" patio doors. No one carries them in my town, so I spent a bunch of time researching manufacturer websites to find out what I wanted and where they were available. So it turns out Henson's building materials is the only place within like an hour of me that carries two of those brands. So I took the initiative and called these people... Three days in a row. Day one: "Let me take your number down-- our door guy isn't here right now, he'll give you a call tomorrow." Day two (after no call, I called back): "Let me see if John is back there, I think he's with a customer..." (Sends me to his voicemail. I leave a message). Day three (still no call back): "John isn't here, but I'll have him ca-- wait! John is definitely here now, he's back there. I'll send your call over." (Goes to voicemail. I leave another message). And all I even wanted was a price quote on the doors. This is the kind of stuff you expect from a cable company or maybe the DMV. Needless to say, I'm going another route. These people may be great in person, but I don't recommend ever attempting to get any service on the phone. It seems random, at best. read more

I love black mountain and I ALWAYS support local businesses over the big box stores. I don't think I will be back to Hensons again. The people in the store are fine but every time I've went into the yard for lumber they are always so rude to me. This has happened just about every time over the last year so I didn't just go on a bad day. I don't know if they are getting paid well or what but you don't have to be rude or upset everyday. If you don't like your job then quit. I guess I will have to drive out of my way to the big box stores for my future purchases. read more