I'd give less than 1 star if I could after my experience today. I've been here several times in the…read morepast and bought some wood previously. I feel like I got judged and discriminated against today by the owner Mark. First time I met him was today. I inquired about tarped wood sitting in the parking lot. Rather than helping me, he seemed more interested in removing wood that he wanted to plane and sell and I was a distraction to his newly found treasure. As we were walking to go back in the store, he basically dismissed me. "Okay, thanks for stopping by." He literally stood in front of the door. I said, "I am sorry, did you assume I was not going to purchase the wood we looked at or look at anything else?" This was very insulting... He said, "that wood is very expensive. This comment alone told me that he judged me as someone who couldn't afford what I was looking at. Bad news for you is that I can afford it and your discrimination doesn't deserve a penny from me. Owner (Mark) don't bother responding. A response from you will never convince me that you don't discriminate. BTW: This place is way overpriced! Some of the stuff looks like garbage picked up off the side of the road.

We bought Canarywood from some country that the owner went to. I can't remember it's beautiful…read more They've got very rare wood and nothing like we've ever seen. My husband was a remodeling contractor and we have done some fabulous work because his purchase.

With no warning I went in to find they were closed for inventory. Apparently they closed the day…read morebefore and didn't tell anyone, with no remorse or sorry they refused to help me. The salesmen on the floor are the laziest people and do everything they can to stay in their cushy chair. I won't be back

A high quality building supply with huge show room as a bonus. They carry many building products,…read moremany brands of siding, decking, windows, doors, roofing and all accessories at good prices and with great service. They give a discount for cash or check over credit card. I needed a new roof and was able to take the material list from my roofer. Had it all delivered to my roof top in a couple days by a highly skilled crane operator. Top quality roofing shingles in many colors many brands, all mounted on large display panels. They have great selection of underlayments, trim, flashings, plywood, nails, adhesives, skylights and vents. Everything is in stock in the attached huge warehouse. Better service, better materials, better prices, bigger selection, excellent knowledgeable staff, I will never go to a big box store again.

Stay away... If I…read morecould rate them without any stars, I would. I purchased 300' for 1"x12" on 8/21/21 for tongue and groove lap siding for interior renovation. I was not able to make it to their warehouse before the closed, so they sat it outside. When I arrived on 8/27/21, I found the material wrapped in plastic and banded, sitting outside. I unpacked the bundle and discovered that the boards were in terrible shape. They had crushed several of the grooves trashing about 4' on the ends of each board, deep gouges in the face of others, and several of the boards were mildewed. I should have left it, but I had contractors scheduled to be at my cabin the following day. So, I salvaged what I could, which ended up being 71' in total loss. I expected 10% loss or so out of any lumber, but this was way above and beyond normal. This amount was excessive to me, so I contacted first Nicole (office worker) about a refund to my bank account that same weekend while the contractors were working on the house. She indicated it would not be a problem that they would process when they returned after vacation. The timeframe came and went and nothing happened. I then called and talked with the owner, Charles Wells on 9/6/21. The first conversation went well and he said they would make it right. He had to talk with his supplier and would be back in touch. He never called. I contacted him again 3 days later and he said that I would have to return the material in order to get a credit. I told him that I didn't have it, that it had all been cut up when salvaged. He said that he understood and would talk to his supplier and call me on 9/10/21. He never called. I called today, 9/13/21 and the owner will not answer the call. Left a message for the owner to call me. My advice to anyone considering purchasing from these people, simply don't. Their business model is to charge your bank account in advance, giving you no recourse with charge backs or disputes. Their customer service is non existent and when you do get to talk with someone, promises are not kept. Stay away!

Bought knotty Pine flooring from them, was delivered wet and was cut with the wrong direction in…read morethe grain so wood is bowing.

Great staff, and so many affordable options for doors. Really glad my contractor pointed me there!read more

a excellent spot to find odds and end and defiantly a great place to find a nice door we also got…read moresome windows from them. nice people neat place will be back.

We found the lumber we needed at Jennings. It is great quality and was delivered promptly. Rick was…read moreextremely helpful and was able to get us exactly what we were looking for in a timely fashion. We highly recommend this business.

I emailed and never got a response of any sort. They might be good but if they don respond, the…read moreonly rev allowed is one star.

Very nice store with a good selection. They do a lot of business with builders and I was just a…read moresmall fry but Pat and his team treated my business as important as the big frys. Good follow up and delivery came in as promised. Would do business again and would recommend.

From the owner: Builders FirstSource is the nation's largest supplier of building materials and building products…read morefor builders, contractors, and remodelers, providing trusted products, industry expertise, and support for new construction, remodeling, and home improvement projects. Our Hendersonville, NC lumber yard serves customers throughout Gerton, Bat Cave, Fletcher, Chimney Rock, Flat Rock and surrounding Western Carolinas Area. We provide framing lumber and other essential building products to support residential construction and remodeling projects. With reliable service, convenient pickup and delivery options, and knowledgeable local expertise, we're proud to be known as builders' first choice.

We worked with Karen at Gennett to select the flooring for our new house. She was very…read moreknowledgeable and helpful. She educated us on different products, woods and made suggestions for our house. She was very polite and let us talk thru what we really wanted. She helped us choose the perfect floor and we are very happy with the results. Thank you for a great experience!

I needed help with office hard wood floors and was looking for a specific stain. I decided to…read morecheck out Gennett and the lady knew EXACTLY what I was looking for! I explained the situation and she took me back and showed me the example sample of what I was looking for. Incredible place! So knowledgeable!

This is a decent store for presentation and selection…read more Nice showroom and really great and knowledgeable staff.