# Incredible Post-Hurricane Transformation!…read more I had to see the renovated Lowe's for myself after hearing about the rebuild, and I'm absolutely blown away by the transformation. This store looks completely brand new and is spotlessly clean throughout. You can tell they put serious effort into making this location better than ever. While they did rearrange the layout from the previous store, the Lowe's mobile app made navigation a breeze. I was able to quickly locate everything on my shopping list without wandering around confused. The new floor plan actually seems more logical once you get oriented. What really impressed me was the staff - they were incredibly helpful and went out of their way to assist me in finding specific items. It's clear they're proud of their rebuilt store and want customers to have a positive experience. This Lowe's has truly risen from the ashes of Hurricane Helene stronger than before. Highly recommend checking out the new and improved location! **Pros:** - Completely renovated and pristine - Helpful and friendly staff - Mobile app integration works perfectly - Well-organized new layout **Cons:** - Takes a visit or two to learn the new layout if you shopped the old store

customer service is no longer available at tunnel road. If you call them you get a computer. if you…read moreask for an associate they say they will connect you. Phone rings for 5 minutes and then hangs up. Repeated this for about 20 minutes and then gave up. This is an ongoing problem for them, not just one time thing. No one answers the phones. Home depot took care of my question and my sale.

I'd give less than 1 star if I could after my experience today. I've been here several times in the…read morepast and bought some wood previously. I feel like I got judged and discriminated against today by the owner Mark. First time I met him was today. I inquired about tarped wood sitting in the parking lot. Rather than helping me, he seemed more interested in removing wood that he wanted to plane and sell and I was a distraction to his newly found treasure. As we were walking to go back in the store, he basically dismissed me. "Okay, thanks for stopping by." He literally stood in front of the door. I said, "I am sorry, did you assume I was not going to purchase the wood we looked at or look at anything else?" This was very insulting... He said, "that wood is very expensive. This comment alone told me that he judged me as someone who couldn't afford what I was looking at. Bad news for you is that I can afford it and your discrimination doesn't deserve a penny from me. Owner (Mark) don't bother responding. A response from you will never convince me that you don't discriminate. BTW: This place is way overpriced! Some of the stuff looks like garbage picked up off the side of the road.

We bought Canarywood from some country that the owner went to. I can't remember it's beautiful…read more They've got very rare wood and nothing like we've ever seen. My husband was a remodeling contractor and we have done some fabulous work because his purchase.

With no warning I went in to find they were closed for inventory. Apparently they closed the day…read morebefore and didn't tell anyone, with no remorse or sorry they refused to help me. The salesmen on the floor are the laziest people and do everything they can to stay in their cushy chair. I won't be back

A high quality building supply with huge show room as a bonus. They carry many building products,…read moremany brands of siding, decking, windows, doors, roofing and all accessories at good prices and with great service. They give a discount for cash or check over credit card. I needed a new roof and was able to take the material list from my roofer. Had it all delivered to my roof top in a couple days by a highly skilled crane operator. Top quality roofing shingles in many colors many brands, all mounted on large display panels. They have great selection of underlayments, trim, flashings, plywood, nails, adhesives, skylights and vents. Everything is in stock in the attached huge warehouse. Better service, better materials, better prices, bigger selection, excellent knowledgeable staff, I will never go to a big box store again.

Stay away... If I…read morecould rate them without any stars, I would. I purchased 300' for 1"x12" on 8/21/21 for tongue and groove lap siding for interior renovation. I was not able to make it to their warehouse before the closed, so they sat it outside. When I arrived on 8/27/21, I found the material wrapped in plastic and banded, sitting outside. I unpacked the bundle and discovered that the boards were in terrible shape. They had crushed several of the grooves trashing about 4' on the ends of each board, deep gouges in the face of others, and several of the boards were mildewed. I should have left it, but I had contractors scheduled to be at my cabin the following day. So, I salvaged what I could, which ended up being 71' in total loss. I expected 10% loss or so out of any lumber, but this was way above and beyond normal. This amount was excessive to me, so I contacted first Nicole (office worker) about a refund to my bank account that same weekend while the contractors were working on the house. She indicated it would not be a problem that they would process when they returned after vacation. The timeframe came and went and nothing happened. I then called and talked with the owner, Charles Wells on 9/6/21. The first conversation went well and he said they would make it right. He had to talk with his supplier and would be back in touch. He never called. I contacted him again 3 days later and he said that I would have to return the material in order to get a credit. I told him that I didn't have it, that it had all been cut up when salvaged. He said that he understood and would talk to his supplier and call me on 9/10/21. He never called. I called today, 9/13/21 and the owner will not answer the call. Left a message for the owner to call me. My advice to anyone considering purchasing from these people, simply don't. Their business model is to charge your bank account in advance, giving you no recourse with charge backs or disputes. Their customer service is non existent and when you do get to talk with someone, promises are not kept. Stay away!

Bought knotty Pine flooring from them, was delivered wet and was cut with the wrong direction in…read morethe grain so wood is bowing.

Great staff, and so many affordable options for doors. Really glad my contractor pointed me there!read more

a excellent spot to find odds and end and defiantly a great place to find a nice door we also got…read moresome windows from them. nice people neat place will be back.

We found the lumber we needed at Jennings. It is great quality and was delivered promptly. Rick was…read moreextremely helpful and was able to get us exactly what we were looking for in a timely fashion. We highly recommend this business.

I emailed and never got a response of any sort. They might be good but if they don respond, the…read moreonly rev allowed is one star.

Very nice store with a good selection. They do a lot of business with builders and I was just a…read moresmall fry but Pat and his team treated my business as important as the big frys. Good follow up and delivery came in as promised. Would do business again and would recommend.

From the owner: Builders FirstSource is the nation's largest building materials supplier. Our Hendersonville NC…read moreLumber Yard proudly serves builders, contractors & remodelers in Hendersonville and surrounding Western Carolinas Area with their building supply & construction needs. This facility offers the following building supplies & services: Lumber and Building Materials, Business Center, Pro Retail Store, Customer Pick Up | Will Call, Install Services. Cold weather doesn't slow us down. Count on fast, reliable service and winter-ready products that help you build smarter. Visit us today to discover why we are known as builders' first choice!

We worked with Karen at Gennett to select the flooring for our new house. She was very…read moreknowledgeable and helpful. She educated us on different products, woods and made suggestions for our house. She was very polite and let us talk thru what we really wanted. She helped us choose the perfect floor and we are very happy with the results. Thank you for a great experience!

I needed help with office hard wood floors and was looking for a specific stain. I decided to…read morecheck out Gennett and the lady knew EXACTLY what I was looking for! I explained the situation and she took me back and showed me the example sample of what I was looking for. Incredible place! So knowledgeable!

This is a decent store for presentation and selection…read more Nice showroom and really great and knowledgeable staff.

I've worked with Gerald on multiple occasions. He is a very straightforward guy, does what he says,…read morealways follows thru, etc. which is great. So if someone made him mad, I can't imagine the lengths that they went to to get him there. But quite honestly, that's beside the point. The trims and moldings that his operation turns out are world class. There's a true reason that his clients include some of the areas most notable construction outfits. He doesn't have to sell his work to individuals like myself, heck I just picked up an order that was $95 for a few pieces I needed to finish up a project. The first order was only a few hundred bucks. I'm more than happy that he and his family run their business the way they do (no order too small, selling to individuals like me). I love working with them simply because it is so easy, and he's super patient with me (I'm no pro) so sometimes it takes a few trips for me to get all the info he needs and he's never been nothing but professional to me. This is truly a five star operation, with 5 star product, period. If your looking to step up your projects you'd do good to do business with Smokey Mtn.

Everything leading up to picking up my order was great, Gerald was easy to work with, incredibly…read moreknowledgeable, and I thought the price was great. I ordered 130' of baseboard and shoe moulding, for $350. They called me to let me know the order was ready, and at 4pm I left work early to pick it up. I showed up at 4:30 to a locked door, no cars, and a sign on the front saying "open from 8am - 5pm". Obviously, I was a little put off by that, but what else to do but leave and go home. Hour wasted. I showed up this morning and told them what happened. I expected, at a minimum, some apologies, but really I think a few dollars off the order would've been appropriate. What I got was Gerald screaming at me, and telling me to get into my car while approaching me red faced angry. Here's the conversation (as I remember it - I understand that I'm biased) that triggered this response: Me: If it was up to me I would leave, but my wife says we need this order. I can't believe this mess. G: Well it's not my fault the sign is wrong Me: Well it's not MY fault! (btw, HOW is it not his fault - he's the owner!) At this point he grabbed a bundle of wood off the top of the car, said he wouldn't work with me, yelling and telling me to leave. Once I got in the car he slammed it shut and told me to get out. His words and body language made it clear he was as furious as you can get. I didn't stand there refusing to leave, I was ready to get out of there. His daughter shooed him away and made every attempt to remedy the situation - I did end up buying the wood (I did NOT want to, but I'm under a tight deadline, not much choice). Oh I forgot to mention that Gerald's wife was also a part of this - telling me "I'd better leave, he's upset" and when I said "An apology was all that was needed" she said "I'm not sorry!" - which I believe! So that was my experience. I hope yours is better - or that you shop somewhere else.