Been buying hair from Hair Imports for years. Tangle free and very minimal shedding. Easy to wash and reuse. read more

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Overall review: I wanted to cry once I looked in the mirror after getting a closure sew in. 1. I made an appointment a month in advance and tried calling a day prior to confirm my appointment but no one answered. I get to the salon, and they don't have my appointment saved. Their excuse was that the stylist I booked with quit... 2. I purchased the hair in the store while a promotion was going on, but the employee did not even know what the sale was and tried to charge me full price like I wouldn't notice. 3. I had an 11:30 am appointment, but the salon only had 1 stylist working that day. He had an 11am, so I had to wait. Little did I know that the wait would be 6 hours... 4. I finally get seated around 5:30 pm and the stylist starts braiding but I knew something was wrong when he did a beehive pattern for a sew in (this was my first weave so I trusted who I thought was an expert to continue). The finished product was atrocious! I looked like I was wearing a hat and he glued the closure halfway down my forehead. I just felt ugly and couldn't even go in public. I cancelled my plans for the night. 5. I spent 4 hours in the chair so I got home around 11:30 pm and had my friend take the sew in out. I then made an appointment for a different stylist at a better salon to redo it. 6. Lastly, I called the shop and expressed my concern, but they didn't want to do anything. I paid $200 just for the service plus an additional $220 for the next salon to redo it properly. 7. The actual hair is garbage. 4 days after the install, the hair lost its volume and got matted. Overall I spent almost $1,000 and I can't wait to take this awful hair out my head. read more

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Stay away from Herimports. I "was" a customer since my first order back in 2013/2014. The distributor must have changed overtime because in 2021 I ordered a closure which fell apart within 1 week of install. I sent photos and asked for even a partial refund as this has NEVER happened with any closure I purchased before but their (Chantal and Her Imports USA Customer Care team) response was it was my stylist fault alone who is booked out for 3 months. The stylist told me it was definitely the quality of the closure and even pointed it out before treating and installation. PLEASE DO NOT WASTE YOUR MONEY TO BUY HAIR FROM THIS UNREASONABLE COMPANY. read more

I love this Hair!!!!!! The staff is amazing helped me make my birthday perfect Make sure u come here to the Brooklyn location the deals the best Hair and payment plans are the best read more

I absolutely love the convenience of this location. And how they upgraded and remodeled it. The gentleman who runs the store has a Pleasant and professional attitude and was very helpful in getting my daughter and I what we needed... The hair is absolutely amazing.... It's the only hair that i absolutely trust and recommend others with out a second thought... I recently bought Brazilian body wave and Mongolian hair and my daughter and i feel the same way about the hair since we bought it.. read more

Her Imports - Brazilian body wave 18-20-20 - Hair Extensions Near Me - Brooklyn, New York

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Can honestly say great Quality hair, I purchased this hair early September when there was a great sale going on for 30% off I purchased 4 discount 24inch bundles and a 16 inch closure A lovely sales rep named Sheena helped and was a great help she explained everything I needed and wanted to know. Three months later I returned this Sunday afternoon in need of one more bundle just to fill up my new hair install that I will be receiving on weds in a rush this young lady Named Dasia assisted me as well and was very polite and knowledgeable. I even questioned her about the hair she was wearing and how it took the color, and she gave me her advice and tips. Her imports is always a go in my book and from the look of it this will always be my go to hair. Not only does it last multiple installs but the staff are helpful and knowledgeable as well. read more

Her Imports - Hair Extensions Near Me - Brooklyn, New York

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Ladies, come get this hair! Firstly, Ronnie you are a gem. Let me run down my experience. I ruined my *other* hair by attempting to dye it blonde in one sitting ( I know... I know), and I was flying out to ATL the next day. I was freaking out, and considering cancelling my flight. I got to Her Imports in hopes of finding a wig (no time to install a full sew in). I got the Spring Curl in 22 inch (the only length they had in store, I ended up cutting it to about 16) and it's stunning. I get stopped EVERY day about this hair - it legit looks like its coming from my scalp. This is also my first wig, and I was VERY hesitant of how real it would look - looks even more realistic than my more expensive bundles. So real, in fact, that my mom and room mate want one too. The curl is perfect, it took color marvelously and it doesn't tangle at all. But the true hero is Ronnie - she calmed me down; and proceeded to spend over an HOUR with me calling different stylists to color and cut it in a style. Ronnie called her friends, manager, stylists from IG and wouldn't sell the wig until I was satisfied with someone to help me style it. All in all this was an incredible experience, and I will be back. Thank you Ronnie!! read more

Ladies let me tell you when it comes to good hair trust me I know good quality hair no shedding & looks & feels good as well I have bought many but yet I still come back to the original & it has yet to fell me if you are like me & you want bounce fullness real easy to color then I suggest you stop wasting your time on cheap bundles in the beauty supply store & upgrade your services to the best it last longer & no one will know the difference except your stylist & your mate I have done multiple textures in this brand. I just wish they would have more specials for their regular customers but overall they are the best read more

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I would never use them again experienced hair loss with product and I get blamed never tried to resolve but I am now referring to my Attorney to handle this matter I lost a good amount of edge hair and I used Everything properly can't believe I was treated like this the product was CLING water resistant hair glue which I felt would be perfect I was wrong I wish I could give them a bunch of 0000000 for product and customer Service read more

Her Imports - Edge and hair loss - Hair Extensions Near Me - Brooklyn, New York

I've been a loyal customer for 7 years . I LOVE HERIMPORTS. Refuse to wear anything else. I'm ALWAYS stopped and asked where I purchase my hair. Visited the Brooklyn store for the first time. Monique was great! Very informative and courteous. read more

When my clients need extensions I was go to Herimport they have the best hair. They also have an amazing salon there to ladies please check this place out read more

The curly closure lasted for about 3 months. When you wash and deep condition, it still gets crunchy and brittle. Beware. read more

Her Imports - Her Imports Curly Closure - Hair Extensions Near Me - Brooklyn, New York

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I give it three starts for a few reasons Initially I really was excited to purchase from this company due to the good reviews & stuff & they had a sale 3 bundles for 250$ so I was like hey I was gonna pay the same for her hair company but I jus didn't have the time to order online so I went to the store . Everything was fine until I opened the first pack it wasn't neat & pretty which kinda dissapointed me btw I purchased Brazilian body wave so I ran my fingers threw it did get caught & that's when I noticed strands of hair on my fingers I felt kinda ripped off jus cause I didn't ask to feel the bundles before I purchased which made me feel like I made a mistake and waisted my money DONT GET ME WRONG the hair is beautiful soft & shiny & it's pretty good jus that I was expecting something up to par Another thing is how small the bundles where being that I got two 18s and a 20 the 18 was smaller than the 20 so the bundles are a bit skimp to me I usually use two & a half bundles & I think Ima need four which is like ugh but I'm not stressing it jus needed to say what I felt about this company might not buy again read more

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The hair is multiple colors. They don't have 1b but they try to give you the darkest bundles they have so you will most likely have 3 different color bundles. The studio bundles felt just as nice as the premium. The bundles were not true to length. The sales person was very nice and understanding. I just personally wouldn't buy any hair from here. read more

Overpriced and terrible quality of hair. Less than one week of purchase, my bundles was extremely dry, had a lot of shedding and the best part bald spots on my closure. You are better off buying Aliexpress hair. Not worth it. read more

At first glance I was very skeptical about purchasing this hair because it did not wow me right away but as time wore on it began to look more natural which was the look I was going for. There is some shedding but overall I am pleased with the purchase and the closure is the best closure I have purchased yet. Pierre was great and aimed at reassuring me that I would be satisfied with my purchase and yet here I am less than three months later buying more hair for my sister. Thanks hair imports. -Brina read more

Second time buying this hair. Started with the body wave, now I am getting curly for the summer. The hair is amazing, I am stopped constantly, Megan, Nino and Melanie have outstanding customer service. read more

Menalyn and Satina was very sweet and helpful. Hair is great and worth the money. Got a free bonnette. Super cute. Got the peruvian bleach blonde and a frontal! Love this store! read more

If I could give this company a zero star I would. I've worn the Brazilian hair extensions from Her Imports for two months and it is undoubtedly the worse investment I've made on hair extensions. Here are the cons: *When I washed the hair it did not feel like %100 human hair as advertised. It felt like synthetic was added. *After straightening the hair on low heat with flat iron of 200 degrees the hair felt flat, brittle and lifeless, and the hair burned badly. It can't seem to take anymore then 240 degrees heat. *Note the hair was not tinted are manipulated in any shape or fashion. Moroccan oil did not help. *I spent $536 on their premium line only to have the hair matt into a ball after two months of use. I was told the hair would last me 2 years. *Customer service was a definite foreshadowing of the poor quality of the hair. I was told that the 360 lace front would be sent to me overnight suffice to say it never did and I had to complain to customer service to get the problem resolved. Buyer be warned: *Never purchase hair bc a YouTube guru/celebrity said it was great quality. What they send them is not what your hard earn money will receive. this hair is not coming from the Indian temples this is more like your local beauty supply store. *The hair that's featured on their website is not what they will send you. *I've had quality hair that lasted me for three years and this company is not it. I will be filing a complaint with the BBB. *Although Indique's hair companies needs a facelift with customer service I can say their hair is the real deal. I purchased hair from them for 3 years and never had issues with the extensions. I will be trying the "Bellami hair" extensions next, hopefully my experience with them will be a better one. read more

Melany was a great helper... I bought eye lashes, discount curly hair bundle and the bra with a free bonnet.. I bought premium bundles at her import before and it lasted me 2 or 3 years with proper care. I'm definitely coming back and the best of it doesn't get tangle . You could wear this hair with out wrapping it .. that's how good it is read more

Your kidding right??! What is sold at the store and what is promote online is completely two diffrent products. There are three other reviews that speak about their experience in which it was unsatisfactory. You mad because I spoke the truth? Or because you felt more comfortable to leave a comment on my review. I don't care whose the face of your product the hair is not what your advertising nor is that hole in the wall you chose to represent her imports. read more

Amazing customer service! Sheena was really nice and very knowledgeable! She answered all my questions professionally and helped me choose the right hair! She is so sweet! I highly recommend this place! I haven't put in the hair yet, will do a follow up review but so far so good! read more

horrible!!!!!!!!!!!!!! i'm a hairstylist in which i wanted to purchase a few bundles for my clients and seen many posts via instagram. sooo i made a trip to brooklyn (bush wick area) to my surprise herimports store was a nasty hole in the wall they had a neon pink poster that was hand written which my 9 yr cousin could have mad it look more pleasing to the eye. however i proceeded. upon walking in the associate there was with her boyfriend and said give her a min :/ ummm....... ok she told me she didn't have to much to choose from so i said well what do u have ? while she 's telling me what she has in stock, i can help but to look behind her desk and see bags of hair on the floor , especially during business hours !!!!,also stuffed in drawers. so i took a look at the hair ....dry dry dry dry !!!!!!!!!!!!!!left with no option , that i had a client 9am next day i said ill just buy 2 bundles which i thought was the best in the bunch. but then she said we don't take credit cards cash only..... well at that point i decided to go elsewhere. customer service & appearance is key my clients and myself work to hard to waste money ladies please beware!!!!!!!!!!!! read more

Her Imports - HAIR ON THE FLOOR POOR APPEARANCE & CUSTOMER SERVICE ,I'M STILL IN SHOCK!!!!!!!!!!!! - Hair Extensions Near Me - Brooklyn, New York

I was so disappointed with the service and unimpressed with the room that I went in to buy the hair. If I am going to spend so much money to get hair I would at least expect a decent place. I had to practically beg the lady to show me more than one sample. I was told that the hair will last up to 2 years if I take proper care of it but the sales person didn't provide any guidelines about how to do so. Also, the package didn't come with any guidelines for caring. I have bought much cheaper hair and that information was included in the package. My hair doesn't smell bad as some reviewers has stated. Also after I left I saw online the price was suppose to be 126.50 and she charged me 127. I know that it is not much of a difference but I expect complete honesty when doing business with any company. read more

Listen. I'm not a yelper. And it takes a lot for me to write a review. But I spent 309.21 on hair today at this location and never felt more disrespected. The sales girl ( or lack there of) couldn't be more useless. First of all the store is as big as my bathroom so not much Personal space. Secondly the young lady behind desk was so an interested and what I came there for. I asked for the hair I was interested in. She gave me one option. Next I asked was that the only option she reluctantly got up with an attitude threw some other hair on a desk and said this is the other option. I ask her what is that. She said it was the was premium bundles. I asked her what's the difference between the studio and the premium. Yet her mask was hanging from her ears. And she was just so annoyed by the questions that I was asking giving me 1 to 2 word answers. I have purchased to see you before. So I wasn't really concerned with the quality of hair. However. When someone is coming in your place of business to make a purchase you should Act as if you give a shit. Which she clearly did not. This review is getting two stars only because I love her imports. Mainly because of the lack luster enthusiasm/boredom/uninterested/unprofessional attitude of this young lady. She should be fired. No bueno read more

Walk in to hair imports and was greeted by a wonderful sales clerk. She was very pleasant and informative about the products. My frontal was full and soft to touch. Can not wait to install. Looking forward to returning back. read more

I purchased 3 bundles of the peruvian body wave about a month ago. The saleswoman was sooo helpful and nice. Probably because shes a cancer like me! :) She went out of her way to give me a discount on my bundles, A nice gift since my birthday was that coming wednesday. The hair is great so far BARELY ANY SHEDDING!!! Which is the best I can say for any of the hair ive ever bought. I will definitely be a loyal customer. read more

This is my second purchase at Her Imports and each time I received quality service and hair. It is not dry and it can hold any style manipulation you intend to do. Nicki took care of me today and she was pleasant and knowledgeable. Joy is also pleasant and knowledgeable. Yes, the store is small and intimate but space is limited in Brooklyn so I do understand. I will be going back. Thanks ladies. read more

I looovee this place! Went in a bought 4 bundles for a fantastic price. The hair is fabulous and the service was great. Though the outside makes the business seem sketchy, the lady I worked with was extremely professional. I don't remember her name but she had blonde hair and wore reading glasses. She was so sweet and completely made my day! Go here for hair! read more

This is my second time buying hair from this location. The first time was great. The service & the hair quality was great. Although pricey, I didn't mind bc in my opinion the quality back then when I first purchased was better than Indique and cheaper. Today I was a bit turned off & disappointed bc the packaging was horrible. There was no packaging at all! The sales lady just put the hair in a shopping bag as if I'd purchased it from a cheap beauty supply store. The bundles seem light as well. I spend over $400 for 2 bundles, I expected some kind of packaging. No satin bonnet, no box, no tube, no etc. Just put in a shopping bag & the plastic it was stored in. Her Imports, i know for sure if I was one of those Love & Hip Hop chicks, that hair would have been packaged A+. I'm a professional athlete who does many interviews & photo shoots. I deal with a lot of stylists & would have like to recommend this place. But reluctant now. Treat everyone the same. You never know who are buying. read more

If I could give them no stars I would. Let me start by saying I WAS a loyal customer of her imports until this point. I usually purchase my hair on line and I was going on vacation and there was bad weather in new york so i decided not to chance it by having it delivered and instead I went to purchase the hair in person at the quincy street location. BIGGEST MISTAKE EVER!!!!! even when in store the hair seemed suspect to me it didnt seem as high quality as the hair ive previously purchased I even stated that to the person I was dealing with in the store. He assured me that the hair was the same quality and no I did not purchase those discount bundles!! I figured when I got home I would co wash and treat them and they would be okay.I didnt even get my hair bleached our colored because the quality seemed different. I went on vacation my very first time in the beach this hair matted and tangled like you wouldn't believe not to mention the shedding. It was everywhere upon my return to new york 2 weeks later i immediately called the store to complain. The store owner offered to discount my next purchase or take 10 percent of the purchase price since i had a current "hook up deal" I was outraged you spend 300 dollars for some hair that didint even last 2 weeks. I called thier customer service number on the website hoping that as a return customer they would value my concerns and at least offer to replace the hair. They were even nastier like "if you purchased it in store deal with the store" we only address concerns with online orders. I am extremely disappointed. This hair matted tangled and shedded like cheap animal fur. I am angry and upset and cant understand how they can treat the customers this way. Its less than a month and I cant even use those "premium bundles" anymore the bottom installed bundle is thin and stringy and evrytime you comb your hair is an embarrassment hair all over your clothes and the floor. BUYER BEWARE!!!! read more

Last week I purchased the discounted hair and after installing the hair i was not satisfied. I contacted Her Imports expressing my concerns and the store manager Melani so friendly and helped me. She was patient and provided me with good customer service. read more

Melanie assisted with purchase including applying the disconnect code for purchase. I will recommend this store

Very great awesome customer service as usual Ronnie is serving great customer service and accommodation been a customer since 2015!

So I ordered Her Imports hair about 3 months ago and I have mixed feelings. When the hair came, it smelled AWFUL and they shipped my bundles 3 different colors. The ends of the hair were the dry and brittle. Since I live in Brooklyn, I decided to stop at this store to see if I could exchange for some better quality hair. When I walked in, the store was fairly clean. HOWEVER, the girl that worked there looked HORRIBLE. She had on sweat pants, a t-shirt and her hair. OMG! It was dry and stiff. She knew her top was busted because she tried to put a hat over it. On top of it all, she was rude, ghetto and had no idea what she was talking about. The hair at the store looked worst than what they shipped me, I had no choice to change one of the bundles because it was a number 4 brown and the other two were natural black and like a dark black. Upon me washing and deep conditioning the hair SEVERAL times, the smell wouldn't go away. I decided to look on YouTube and saw a video about soaking your hair in fabric softener. That helped with the smell somewhat. Overall, I liked, NOT LOVED, the quality of the hair. Go 2 inches longer than the length you intentionally want because you will surely have to clip those ends. read more

Yess ladies watch out something about this place just don't seem right they might as well sell the hair out the back of a trunk of a car on a street corner the sales women was very nice but also told me she didn't have much hair the hair was dry to the touch and didn't seem as good a quality as they were making it seem there is a desk and a BBQ back yard chair to sit on just really unprofessional just watch out buyers beware!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! read more

Dasia was very helpful and gave great feedback when deciding what lengths to buy my bundles . I will definitely be back ! Excellent customer service read more

The hair isn't real human hair PLEASE stay away, it feels very plastic synthetic like and it's false advertisement. it's so not worth their expensive prices. I'm so disappointed in this company. And of course there's no refund nor exchange. wasted $300, I was better off buying hair from the beauty supply store. Pierre I'm sorry you're a nice guy and all but stop selling this fake hair to our community. oh by the way I bought the Mongolian tight curl NEVER AGAIN. read more

my first time ever buying a wig is from her hair I seen the wig and fell in love with it...

Very small hair store great hair quality although it only last around 3 - 4 months I feel the bundles are on the thin side also id never purchase again tbh read more