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    Recommended Reviews - The Novus Center

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    Photo after 5th PRP procedure September 27th, 2021

    I went in to the Novus center because my hairline was starting to recede badly. I was tired of putting topical drops on my head twice a day and was looking for a permanent solution. The Novus center offers PRP injections for your hair. I purchased the full package, 4 prp procedures (2 free procedures if you aren't satisfied with results), including pills, topical hair drops, and a red light helmet. They took the plasma from my blood and injected the plasma into the top of my head where hair was thinning. The process was painful but the staff were always friendly. Jada was usually the one working with me, and she was always a joy to speak to. Stephanie would check in with me as well to see how my process was coming along and had a wonderful charisma to her. The gentleman who held the consultation had answered all of my questions thoroughly as well. After the first month I thought things were going well, I used the helmet three times a week, took the pills daily as well as applied drops. But after 3 procedures, I was starting to become skeptical. I had lost more hair than when I started but they said this was normal, the new hair follicles were growing and would take time. I went in for 5 procedures total, but unfortunately my hairline didn't improve as well as I'd hoped. I have had to go back to my original topical hair drop supplier and my hair is starting to grow back again after two months. The PRP procedure may work for you but it unfortunately didn't do much for me. I'm giving three stars for the staff, for they were always friendly and considerate. I just wish the procedure itself would've worked out better because it was a lot of money for me to spend and could've gone toward something else.

    This is what the compounding lab Stephanie works for actually charges. They charge 250 for Epitalon.
    Enkhlen Z.

    So this place is a complete scam, do not at any condition go here. They will do every nonsense procedure on you to steal your money. Not only that, they will overcharge you for the peptides. She tells you that she gives you direct pricing from the compounding labs but she overcharged. I should have known that she was overcharging when she wasn't sending me detailed receipt of every charge. Then on the 22nd, she had her husband call me and racially attack and threaten me when I asked if this was direct pricing. Please stay away from these people. The peptides I could have gotten for 50 bucks they charged me 900. Just think about that. The moral core of these people are gone. Please stay away from them. If you need anything that these people do, better someone else than them. Also the front desk people also admitted they overcharged and said that's what every business does. It's not true there are doctors that don't overcharge like this but most importantly it is important you don't give your details to a company that will harass you later on. I wish I can attach her husband using racial slurs on me. This is some weird culty business run by a family and they do weird nonsense penis enlargement services. They will flood your inbox and phone with weird emails and such. Also Taylor made compounding notified me that this is unacceptable. As a woman- don't go to Stephanie. She fucked my hormones up. I honestly believe she has no idea what she is talking about. Do not trust her opinions, there are so many better knowledgeable doctors out there. I suffered a lot because of Stephanie's weird injections she prescribed for weight loss and now I was notified by a nurse that one of the substance in the injection is banned because it's so bad. Please I know we want to look good but please not at this price, cost and harassment. Ever

    She's the best!!!!

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    2 months ago

    Dr Scott is one of the best urologists. I highly recommend her. She saved me from a bladder problem of two years in one visit.

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    10 months ago

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    Stephanie W.

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    1 year ago

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    Stephanie W.

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    2 years ago

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    Stephanie W.

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    3 years ago

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    Stephanie W.

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    1 year ago

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    Stephanie W.

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    1 year ago

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    Stephanie W.

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    1 year ago

    Very knowledgeable. Felt very comfortable. Would definitely recommend. All questions answered

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    Stephanie W.

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    2 years ago

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    2 years ago

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    3 years ago

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    2 years ago

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    Stephanie W.

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    3 years ago

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    Stephanie W.

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    6 years ago

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    Stephanie W.

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    6 years ago

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    Stephanie W.

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    3 years ago

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    Stephanie W.

    Thanks for your kind words, Chris! So happy we could help.

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    3 years ago

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    Stephanie W.

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    3 years ago

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    Stephanie W.

    Thank you Michelle! So glad we could help.

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    9 years ago

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    7 years ago

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    3 years ago

    Can't say enough nice things about Stephanie and her crew, very pleasant and professional, who knew men need hormonal help too!

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    Stephanie W.

    More men need to know! Hormones affect us all, especially as we age.

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    3 years ago

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    3 years ago

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    5 years ago

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    8 years ago

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    4 years ago

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    Stephanie W.

    Thanks for taking the time to share, Sheri. So glad we could help!

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    3 years ago

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    7 years ago

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    6 years ago

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    7 years ago

    Stephanie's knowledge and guidance is like no other place, she is truly amazing!

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    Stephanie W.

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    7 years ago

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    7 years ago

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    9 years ago

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    4 years ago

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    7 years ago

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    Stephanie W.

    We're delighted your Novowave therapy worked so well!

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    7 years ago

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    Stephanie W.

    Thanks Victoria. We agree... We think Stephanie is the best too!

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    7 years ago

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    4 years ago

    Great treated me well made me feel appreciated and welcomed and the procedure was done with care and friendly staff

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    Stephanie W.

    Thanks for the kind words Chris!

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    6 years ago

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    Page 1 of 2

    Ask the Community - The Novus Center

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    Review Highlights - The Novus Center

    I was already seeing Stephanie for my hormones, but she suggested I do their COVID protocols of peptides.

    Mentioned in 42 reviews

    Read more highlights

    Minh Mach, MD

    Minh Mach, MD

    3.0(35 reviews)
    2.5 mi

    My mother and I are both patients of Dr. Mach, and we truly appreciate the care he provides. He is…read moreknowledgeable, compassionate, and always takes the time to listen to our concerns. We have complete confidence in him as our endocrinologist. Unfortunately, our experiences with the office manager, Debbie, have been very disappointing. She has consistently been dismissive, disrespectful, and lacking compassion when communicating with us. One example involved my mother's care. When Dr. Mach recommended that she switch to a new insulin pump, Debbie told my mother not to do it, which was confusing and seemed to contradict the doctor's recommendation. In my own case, I requested that the office submit a new insurance authorization. Debbie repeatedly told me it would be denied and refused to process it. I explained that, even if it were denied, I needed the denial so I could file an appeal with my insurance company. Despite that, she still refused. I eventually contacted my medical plan myself, worked through the process, and was able to get the authorization approved without the office's help. Managing a chronic medical condition is stressful enough, and patients should be treated with respect and compassion. My interactions with Debbie have consistently left me feeling frustrated and anxious. The contrast between the excellent care provided by Dr. Mach and the experience with the office staff is significant. We truly value Dr. Mach and would like to continue receiving our care from him. However, the ongoing issues with the office management have made us consider finding another endocrinologist. I hope this feedback is taken seriously so future patients have an experience that reflects the quality of care Dr. Mach provides.

    This review us for the RECEPTIONIST ONLY! I would have given her a 0 if there was one available…read more She's Condescending, making patients feel inferior, no empathy, or willingness to understand and support patients! The DOCTOR however GREAT, and it's a shame that his practice reviews are affected by a terrible employee work ethics or the lack of.

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    Minh Mach, MD
    Minh Mach, MD
    Minh Mach, MD - New office location July 2019

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    New office location July 2019

    UCLA Health Toluca Lake Primary Care

    UCLA Health Toluca Lake Primary Care

    2.6(316 reviews)
    2.3 mi

    I have been going to this UCLA facility for a little over 8 years now. Thankfully, this office…read moreopened up close to my house, and I no longer have to drive all the way to Santa Monica City. I had a 3:15pm appointment with Dr. Mendoza, on the 10th of this month for my yearly physical. Got there 15 minutes early and Blanca at the front desk checked me in & Silvia checked me out. Both ladies were very nice, helpful, pleasant and polite. For a physical, they don't charge you. By the time I took a seat in their waiting area, which is very clean with complimentary water (hot and cold), my name was called by Christina. She took me to room #10 to do all my vitals. This lady is just AMAZING in every way on every level. She is the sweetest, soft spoken, kind, nice, helpful medical assistant that I know of. She has seen me twice before. Did her job and left. She is also very knowledgeable & compassionate. Next up is my primary doctor, Dr. Mendoza. He goes over my chart/records and highly suggested for me to take a Pneumonia shot addressing that people over 50 are highly recommended to do so, but NOT required. So the ball was in my court. I agreed to take that shot to prevent from other illnesses in the near future. Especially, when I suffered from Shingles not too long ago. Dr.Mendoza is good. He can be a bit more thorough, he is a bit too fast and quick. However, he does know his job pretty well. I wish one day he can address me by my name. Requested 6 different types of blood work and left the office. The entire visit overall took less than an hour. Blood work normally takes 24 to 48 hours for us to get our results. Dr. Mendoza replied/emailed in less than 24 hours. Thank you for that. Christina came back to give me the shot. She was so gentle that I didn't even feel the needle in my left arm. She even asked me if I am right handed or left. Based on my answer, she did what she was supposed to do. It's a 2-story building so I went back to the 2nd floor to get my labwork done. It was easy, breezy. Kenneth, that could have been a little bit more pleasant and slap a smile on his face was not that welcoming like Rosario is. Did his job and I left. Underground parking, very steep, watch the walls not to crash or hit the wall and other cars. 2 elevators working perfectly, and they accept most credit cards, most insurance plans/payments and that's all that I know. Bathrooms are available on both floors and overall the bathrooms and facility are very clean!! This building used to be some movie/celebrity building. They have so many of black and white photos of late celebrities. Too beautiful. Don't listen or read those negative, one or two star reviews. Negative people will always stay negative. Whatever that you do for them, it's never good enough. But they still keep going back to the same restaurants, stores, hospitals, cleaners, gas stations etc.. Blanca also gave me an appointment with Dr. Cheng on 7/24 at 3:40pm. Thank you all very much! Our health is in THEIR HANDS!

    The sketchiest doctor's office I've ever dealt with. They repeatedly cancel appointments the same…read moreday. I even gave them the benefit of the doubt after my own experience and scheduled my husband there, and they did the exact same thing to him. At this point, something feels seriously off. I've already contacted UCLA and will also be reaching out to Anthem and the Medical Board because I think this practice deserves a closer look. I don't know what's going on, but this is not how a professional medical office should operate. The staff also seem disorganized and often don't appear to know what's going on. This is not the standard I expect from a practice affiliated with UCLA, and it's honestly embarrassing that they're associated with the UCLA name. Do yourself a favor and go somewhere else. I genuinely can't recommend this office.

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    UCLA Health Toluca Lake Primary Care
    UCLA Health Toluca Lake Primary Care
    UCLA Health Toluca Lake Primary Care - Worn out, ripped furniture in the lobby

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    Worn out, ripped furniture in the lobby

    Valley Endocrine & Diabetes

    Valley Endocrine & Diabetes

    2.0(22 reviews)
    3.3 mi

    I don't know how this place is getting such bad reviews?! I came in and was greeted by a friendly…read moreface. Waited less than 10 minutes. Was actually seen before my scheduled appointment time. I switched doctors to Dr. Mach. He was pleasant and knowledgeable and spoke in layman's terms. He had visuals for me to look at. He went over my lab results both current and compared them to past results. Gave excellent explanations of every result. He went over various options which I wrote down and he encouraged me to do my own research as well for what would work best for me. He wanted to add and repeat a few blood tests and they have their own phlebotomist lab on-site, so no additional waiting. The scheduler was friendly and prompt. And I'll be back in a week. No long waits. Exceptional! I highly recommend!

    "Hi, some of my medications have changed and I think my thyroid will have to be adjusted, when can…read moreI come in?" "She can see you in two months." "But Im experiencing a racing heartbeat, can I please at least come in and get labs done?" "You can come in in 6 weeks." Two weeks later, I wound up spending two days in the hospital for tachycardia. The attending doctors said they tried to reach Dr. Weisler, and they were frustrated when they didn't hear back from her. While there were multiple causes for my heart trouble, my thyroid did indeed need lowering. I can say this for the office staff: their charm is matched only by their helpfulness. Which is to say they offer neither. "Hi, I'd like to get a copy of my recent labs, could you mail them to me, please?" ""We don't do that." "How do I get access to them, then?" "I guess I could email them to you." "Great! Thank You!" I never received an email. And this is after a secretary called me to cancel my appointment because the doctor wanted to change my thyroid over the phone. She couldn't answer my questions about my other hormone levels and she wouldn't let me keep my appointment so I could ask Dr. Weisler. So now I drive all the way to Tarzana for my endocrinologist.

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    Valley Endocrine & Diabetes
    Valley Endocrine & Diabetes
    Valley Endocrine & Diabetes

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    Lakeside Community Healthcare - Burbank

    Lakeside Community Healthcare - Burbank

    3.3(200 reviews)
    3.3 mi

    This is an update to my previous review and covers the 2 years since it was written…read more I have been coming to Lakeside-Regal for my physical therapy since I lost my ACL tendon in 2023, and I can't tell you how amazing they've been. They helped me through ACL reconstruction surgery and got me active again. I'm a very active person, especially for a senior (I play tennis, do karate, surf, and work out at the gym), so over the last 3 years, I've seen a lot of these wonderful people, off and on. I push myself too hard, and they help put me back together! Everyone I've worked with is very knowledgeable among the PT staff, and the front desk people are really organized. Molly is my #1 physical therapist, and she's terrific. She's supportive of my active lifestyle and always helps me understand how I can do what I want to do in the safest, healthiest way. She's like a top mechanic for my body -- she gets me back on the road! (I've also worked with Matthew, Thomas, and Arbi, and they're great too.) I'd like to shout out to the front desk staff, who are so organized and keep things running smoothly: Gen, Ivonne, and Chelsie -- thank you!

    BEWARE bad billing/business practices…read more I specifically asked Lakeside before treatment whether they were in-network with my insurance plan, and the front desk told me yes. Based on that information, they collected the standard in-network co-pay at the time of my visit. Afterward, I received a bill for more than $300 and later collection notices because the visit was apparently processed as out-of-network. When I contacted the office, they did not take responsibility for the misinformation or make any meaningful effort to resolve the situation, despite the fact that their own staff charged me an in-network co-pay on the day of service. My insurance ultimately agreed to waive the charges as a courtesy, but the entire experience was stressful, time-consuming, and avoidable. Patients should be able to rely on the coverage information they are given before receiving treatment. The doctor was perfectly fine, which is why I'm giving 2 stars instead of 1, but based on the billing experience alone I would not return.

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    Lakeside Community Healthcare - Burbank
    Lakeside Community Healthcare - Burbank - Waiting room

    Waiting room

    Lakeside Community Healthcare - Burbank - Examination bed broken

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    Examination bed broken

    Shawna Weisler, MD - Shawna Weisler, M.D.

    Shawna Weisler, MD

    3.1(41 reviews)
    2.7 mi

    from the beginning the process to be seen by "Dr " Weisler was nearly impossible it took almost 8…read moreweeks for them to even schedule my appointment due to their unnecessary demands for documents. As someone who has moved around alot, seen many different endos, and has had hashimotos/thyroiditis longer than not I can confidently tell you to not waste your time. When I was finally able to schedule they booked me for 8 months out. As someone with thyroid nodules this should have been the first red flag. Secondly the bloodwork required prior to the appointment was a simple TSH any educated Endo knows that a TSH on someone who is medicated isn't going to tell you crap! After the long awaited appointment to be seen I make the trek, over an hour drive by the way, and was told they never verified my insurance. For some ungodly reason this took registration 30 minutes to complete and by the time they were done I was told that weisler would not see me and I needed to reschedule- regardless of her opening in 30 minutes and regardless that it was her staff that screwed up , and that I waited 8 months for this appointment, and that my labs were clearly off and I needed to be seen. I could go on and on. I would never trust her with my care and urge everyone to stay away! So careless!

    Dr Weisler is awesome! My first visit with her and I'm desperately in need of a good doctor to…read morefigure out the issues I've been experiencing (diabetes 2, Hashimoto's, high blood pressure, anxiety, hypothyroidism). The dr was patient, asked a lot of good questions to help build an understanding of what's going on and what I should do to ultimately feel better. I am so thankful for the referral to see her and I'm looking forward to working with the doctor to get to the bottom of my issues. Clean office, nice staff. Feeling grateful.

    The Novus Center - reproductivehealthservices - Updated August 2026

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