Gave me sound advice and took away my old appliance. Have used Henry's before also. Was responsive.read more

Kenneth was very professional. Upright full freezer wasn't freezing properly. He inspected it and…read morereplaced a defrost timer. $109 for the part he had on hand thank goodness. We live in the rural area so he had an hour of travel time in there. A new freezer would have been $1400 and we couldn't find one to match our Full Refridgerator. The bill was $379 total. Would definately recommend,

DO NOT USE. This company was hired as a third party to repair our fridge. He initially came out on…read morea Wednesday and diagnosed what the issue was with our fridge and said he needed to order the part. He then called back Thursday and said he had the part in store and could come out same day to fix the fridge. However, this did not work for my work schedule, so he said he could come Friday. I informed him I had a doctor's appointment but would be there anytime after lunch. He said he would give me a call to ensure I was home before coming over. I waited until 2:30 pm and called his cell and the office phone. No answer, so I left a message. A couple hours go by and I call again, same thing. When my husband got home later that afternoon, I called again, no answer. My husband called and the guy picked up. He told my husband that he thought I was going to call him to let him know I was home and that I never did so. First, that was not the conversation we had. Secondly, I did call, multiple times, including right before that call. So, he did say that he would come the next morning (Saturday) and would give us a call in the morning once he got to his store to make sure we were home. He did not call and never showed up. My husband and I both tried calling both numbers he's called us from multiple times and left messages on both. No answer and no response. It is now Wednesday and we have not heard from him. I highly DO NOT recommend.

My Frigidaire was part of a recall and this company was supposed to install the part Electrolux…read moresent me for replacement. The guy called the day of, Tuesday, asking if he could come tomorrow, which I agreed to. The next day he did not show up all day until I had left the house for 15 minutes. I could see him on my camera and asked if he could wait 10 minutes since I would be right back. He said no, it was already after 5pm and he would come Saturday. I emailed the company with the email address on their page, as soon as it was clear he wasn't going to show up. Never heard from him again. Today is Monday and I had to call Electrolux and get them to send me another tech from another company. This is not the way to do business. I would rate them a ZERO if I could.

Had a tech come out to fix my oven on Labor Day. He didn't inspect the oven, was trying to find a…read moreS/N, which my wife found. Didn't even tell me what was wrong with the oven, just that it was Labor Day, all stores are closed, etc. and he'll call me by noon on Tuesday and if not, call the office. No phone call from tech, so I called the office at 3pm, told lady who answered the phone the situation, and she said she will tell tech to call me later today. Seven days later, still no call from anyone, no idea why my oven is broken but still took my payment. Would not recommend.

If your looking for a repair man who will tell you he will come today and not come... this is your…read moreguy. This happened twice, no call back or explanation.

I am so disappointed ACE. Never showed up for the appointment that they scheduled. Changed my daily…read moreplans to sit at home for a window of 5 hrs to wait on them. Called them during open business hours and they refused to answer the calls. Called the next day. Rescheduled the appointment again and didn't show up again. Definitely get a feeling their customers are not a priority.

From the owner: We specialize in home appliance repairread more

Worst service company I've ever dealt with. They don't return your calls. They do bad work. Tech…read morewas lazy. Didn't even look for the leak in my refrigerator just started changing parts. The refrigerator wasn't repairable because it had a refrigerant leak in the wall. If you only pull a 3 minute vacuum on a refrigerant system repair, you just don't care. Owner is very rude.

Very friendly and professional. Easy to work with. My dryer was repaired in a timely manner. I we…read moreuse this business again and would recommend them to anyone

Mike was nice but maybe ask him to take calls on his phone personal not on speaker, otherwise great…read morejob

The technician has done well, and has informed us each and every time he's arrived. The customer…read moreservice support however, is more harassment than support. The AI that has been chosen to respond constantly sends emails, texts, calls and voicemails, even whenever the technician hasn't arrived or days before. Whenever I'm trying to actually find out when the technician is arriving, I can't talk to a real human or live agent because all that is available is the AI. I've tried to talk to a real, human representative, with no luck. At this point, with it being over two weeks without a washing machine and my washer unit still not fixed and no one to respond to except a pale imitation of human intellect, I've washed my hands of Sears Home Services and will never use them again, and I will encourage others not to use them either. Replace your AI, it isnt needed when you could pay an actual human being instead of being cheap.