Hello everyone, so my fiancée called these people for repair on her appliance. The service charge…read morewas 100 dollars, which meant a "technician" drives to your home and simply takes a picture of the serial number and says "we will be in touch". Afterwards the appliance repair is almost $1,000 dollars... combined with labor. They say that your 100 dollars will go towards it but why? The whole purpose of an "appliance repair" is for what? To avoid having to pay money for a brand new entire appliance. I went to the business and voiced my concerns and that a refund for the 100 should be given. If not then I will do whatever I can to inform people to never use this business again. The secretary even agreed with me and said many are very unhappy with their service and told me that the 100 dollars could be refunded. She also informed me that if a check was done then the check number should be on there, well it wasn't. I told the lady "I feel that this was a scam, people are depending on you all to provide them with a service because they need your help."the lady agreed and said she must speak to the owner first about the refund. Ten minutes later the owner calls me and accuses me of threatening them. I could not even speak to this gentleman at all, he was very irate and talked over me continuously. He threatened me with going to my supervisor to accuse me of threats. I informed him with "sir, I am a customer. If have an unsatisfactory concern then I bring it to you. That is not a threat sir." He refused to give me my refund and hung up on me. Their office absolutely reeked of marijuana as well upon the secretary allowing me to come in. Ladies and gentlemen of CENLA? DO NOT use these people... I encourage all to spread this message. Take your business and your money elsewhere to people who enjoy providing you with a service and is honored to be receiving your money. Dependable Appliance is far from dependable or professional.

The best service I've experienced!! Same day repair on my grandmother's refrigerator and the…read moresecretaries explained everything so throughly! Will be back for all of our future repairs.

Gave me sound advice and took away my old appliance. Have used Henry's before also. Was responsive.read more

Kenneth was very professional. Upright full freezer wasn't freezing properly. He inspected it and…read morereplaced a defrost timer. $109 for the part he had on hand thank goodness. We live in the rural area so he had an hour of travel time in there. A new freezer would have been $1400 and we couldn't find one to match our Full Refridgerator. The bill was $379 total. Would definately recommend,

This person charged me $337.44 for a part I guess he never ordered. It has been a month since. June…read more24th. when this happened. He has told me that it would be 2 weeks and then after two weeks he said they sent wrong part. and they were sending the right one. Told me he was coming three different times. Never showed up. Last time he said he would be here Thursday, which was yesterday.7-23-26. We have been without a refrigerator for a month. I am 81 and wife is 87. Why would someone continue to tell lies and expect to keep a business. Must not have a conscious. I will be checking into this. Did came and put a part in and found another part bad. Sposed to have came Thursday July 30. Ain't called ar came.Dale Smith Summerville La.

This guy took my money, stole a part from my dishwasher, and never came back to fix it. Don't call…read morehim. His body odor will singe your nose hairs.

Scammer! Yet presents himself as professional. Couldnt fix my washer so he sold me a machine he…read moreclaimed he fixed. The belt squeeking and unit shaking more than should however he convinced me he would bring me a new belt the following day. Never did. Claimed he had other customers. Oh and the 90 day warranty on that machine...well he wouldnt fix it claiming parts could not be located so he brought me my cash payment back in the for of a check and loaded his scam washer back in his truck and left mine which he had hauled away that actually worked better than the one he sold me missing parts and no longer working. He left my washer in the driveway. Didnt even help me put it in place. Save yourself a headache. He called me bipolor because i complained about him selling me a broken washer and not honoring his warranty. Same washer he sold me is now listed on fb. Same yourself the trouble.

From the owner: Your trusted local experts in appliance repair. Fast, reliable, and affordable service for all your…read morehousehold appliances.

I am so disappointed ACE. Never showed up for the appointment that they scheduled. Changed my daily…read moreplans to sit at home for a window of 5 hrs to wait on them. Called them during open business hours and they refused to answer the calls. Called the next day. Rescheduled the appointment again and didn't show up again. Definitely get a feeling their customers are not a priority.

From the owner: We specialize in home appliance repairread more

Mike was nice but maybe ask him to take calls on his phone personal not on speaker, otherwise great…read morejob

The technician has done well, and has informed us each and every time he's arrived. The customer…read moreservice support however, is more harassment than support. The AI that has been chosen to respond constantly sends emails, texts, calls and voicemails, even whenever the technician hasn't arrived or days before. Whenever I'm trying to actually find out when the technician is arriving, I can't talk to a real human or live agent because all that is available is the AI. I've tried to talk to a real, human representative, with no luck. At this point, with it being over two weeks without a washing machine and my washer unit still not fixed and no one to respond to except a pale imitation of human intellect, I've washed my hands of Sears Home Services and will never use them again, and I will encourage others not to use them either. Replace your AI, it isnt needed when you could pay an actual human being instead of being cheap.

First of all, it took forever before he made it to the diagnostic appointment. I paid him for that…read moreand front paid him for the parts he said the stove needed. He came back the next week replaced those parts. The stove did not work so I paid him for that labor Visit and prepaid him for another part that he was going to get. Now he has ghosted me and taken my money. So he lied to me and he stole my money. $302 he owes me .... beware of using this guy. And all I paid him over $900 and I still have to get my stove repaired.