Herb Chambers Mercedes of Sudbury made the the car purchase process an easy endeavor. Steve Boston…read morewas the salesperson who assisted me and he was thorough and communicative. I made the right choice in selecting a Mercedes with them

From the moment I stepped into Mercedes-Benz of Sudbury, I knew I was in great hands. The entire…read moreexperience was nothing short of exceptional--defined by professionalism, warmth, and a genuine dedication to service. Every member of the team I encountered, even in the smallest interactions, made me feel valued and welcomed. The dealership itself was immaculately clean and organized, a true reflection of the premium brand they represent. A standout part of my experience was working with Jonny Pham, the Product Concierge and Delivery Specialist. Jonny delivered a truly riveting performance--his knowledge of the vehicle was nothing less than impressive. He walked me through every detail of how the car worked with both patience and precision, ensuring I left feeling completely confident behind the wheel. His passion for the brand and dedication to helping clients understand the full value of their vehicle was apparent and deeply appreciated. Vito Argote, my car salesman, made the entire purchasing process seamless and stress-free. His professionalism and approachability were evident from the start. Vito answered all of my questions with clarity and made sure I was informed and comfortable with each step along the way. His commitment to providing a top-tier client experience never wavered. Sales Manager Brad Raftor deserves special recognition as well. Throughout the entire process, Brad remained incredibly kind, caring, and supportive. His leadership and thoughtful approach created a sense of trust and comfort, and it was clear he genuinely cared about my satisfaction and overall experience. Josue, the Closing and Finance Manager, ensured that the final steps of the process were handled with great care and efficiency. He walked me through all the necessary paperwork with ease and clarity, making what could be a daunting process feel simple and straightforward. Every single team member I interacted with--whether briefly or in-depth--was professional, respectful, and kind. They each contributed to an experience that felt personal, smooth, and luxurious from beginning to end. Mercedes-Benz of Sudbury has set a new standard in customer care. I can't recommend them highly enough. Thank you to the entire team for making this such a memorable and positive experience. From top to bottom I am fully pleased with my purchase and overall experience at Mercedes Benz of Sudbury. It took me an hour to get to this dealership from my home and I would make that drive 100 times to receive the service I got from them!

Great service, friendly and knowledgeable staff! I first visited Bently Boston and met with…read moreDominic, he was extremely helpful and very knowledgeable. I can't wait to take delivery of my new Bentley.

I just bought a car from Bentley Boston and could not be any more pleased with the experience. The…read moreprocess was extremely easy as my salesman, Mike, took care of everything. We were able to come up with an agreeable numbers and he was super calm easygoing. He went above and beyond, filling the tank, washing the car, going to the DMV, getting the VIN check, and even delivered it to my work on his day off. The showroom is excellent as you can see many unique cars that aren't on the road everyday. The showroom is comfortable with great seating with complimentary popcorn and hot/cold beverages.

I had recently changed my license plate to a specialty one, but the car dealer had attached the…read moreback plate with screws requiring neither a Phillips nor straight head attachment. I pulled in & asked if they could switch out the plates for me. There was only one mechanic I could see that day, and he seemed busy, so I offered a token $amount for taking some of his time. He shook his head and waved me off. I wanted to post to let people know (especially German car owners) the great service I received without being a client! *Also called Sudbury Motorworks attached to Sudbury Gas (SG).

I can't say enough about this repair shop and Tim. I brought my car there for tires, oil change and…read morebrakes. The engine light was also on and was running rough. During the repairs, they did a diagnostic test on it and realized that the ignition coil/spark plugs were no good. Timcalled to let me know, explained everything and got my ok ahead of fixing it, unlike other places that would have just done it without telling me. Tim went above and beyond with fixing the problems. Now my car, 17 yrs old, runs great! I HIGHLY recommend this company.

Service labor to change oil and filter $210 and labor charge to use tools $30.80. What made the…read moreservice engine light come on when changing the oil and filter. Alert to high service cost and questionable tactics

I am not pleased with this dealership at all. I have a 2024 Land Rover Discovery, that currently…read morehas a leak somewhere between the roof and the windshield. They have no way of repairing this issue right now because windshields are on back order. So they have "sent me" to an Autoglass company they use and they too have the same issue. Something is VERY wrong when you know that there is an issue with the windshield on this model and you do not keep enough parts in stock to fix the problem. I now have a car that is less than 18 months in my possession and it is now not drivable.

Mason sold me my new Levante. He was extremely professional and so very helpful. I delivered the…read morecar to me at the exact time he said and walked me through all the bells and whistles. I can not recommend Mason and the Herb Chambers Wayland dealership.

I recently had the pleasant experience of leasing a 2021 Maserati Gibli with Herb Chambers. The…read morewhole team treated us wonderfully. Jason our sales professional was courteous and fun to work with. The finance team did a fine job plowing through the process. I would recommend them to anyone looking to lease or purchase an auto. Thanks Rob Flammia Owner/President Integrity Services Inc.

Raymond the service Mgr at Herb Chambers is what all Service Managers should be about. I called…read morehis store with problems with our 2022 Alfa Romeo Stelvio. We are big car people and this is our second HC purchase. I told Raymond we cannot drop off our car, and he said he will help me if I drop off the car at his home near which was close to us. This kind of service is unheard of in these days of finding anyone who could do anything right. So with a big smile, he was waiting for me, and drove me back to my home. He even dropped it off at completion directly to my home all washed and spotless clean. Thanks again Herb Chambers of Boston, and especially Service mgr Raymound. Wahhhhoooo

This is 100% a garbage dealership service department. Utterly the worst experience I've had at a…read moredealership and with any other Herb Chambers that I done service at. They had my car for 2.5 weeks, didn't even bring it into the shop for 5 days, then didn't do anything other than a software update and claim that could solve the issues without actually validating that software version addressed those issues. 0 communication. I left voicemails, messages with receptionist, texted service advisor (Fady) and never heard back. I had to drive down to the dealership (btw - they provided no alternative transportation like all the other dealerships) to actually speak to the service advisor. I'm done. They have literally done nothing to my car in 2.5 weeks. They are down to one Alfa technician so would recommend anyone stay away from this dealership and brand. I know I'm done based on this experience. Goes to show you there's a reason they call it "service" ... if you provide a good customer experience, even if you don't resolve a problem, it at least shows that you care about you customers. Hard to believe this is the same service department and advisors that support Lamborghini/Bentley/Maserati - they should be ashamed of themselves.

I just had an incredible experience at Christmas Motors. I called Dave up to ask if he would be…read moreinterested in buying my car, and he said that he'd be able to take a look at it today. I had a reasonable price in mind, and brought the car over to Christmas. Within about 15 minutes, I had a check in hand for my full asking price, and had a very nice time working with Dave. I'm not in the market for another car, but when I am, I will definitely come back!

Quick to perform inspections and service call back after identifying Nissan Versa problem…read more Great turn around of car repair.

The sales department is very nice and helpful but anything positive about this dealership ends…read morethere. The warranty associate for the dealership feeds you lies about being able to use the warranty for the tiniest scratch or whenever you want something replaced, absolute lies! You have to jump through hoops to use any warranty there and the service is always booked out a long time once you mention you are using warranty. The entire service department especially the "advisor" is the largest group of incompetent and lazy individuals I have ever had the unfortunate experience of dealing with. They have no idea what the warranties they are selling cover and give out false information constantly. I literally had to print and highlight my warranty and circle it for them to realize my key replacement was covered for lost or stolen keys. Literally incompetent and if you have already spent the money on the warranties they have zero interest in helping you and just tell you to go somewhere else. I love my car but will never ever deal with them again! Herb Chambers in Boston is fantastic and will go out of their way to help you! The sales department is very knowledgeable and hard working to find you the exact car you want if they don't have it in stock, but their stock is very large and very, very impressive. The service department is an excellent extension of the sales department and have the same work ethic, knowledge and customer service. I am buying any future car there and I highly recommend it! Benjamin from service and Drew from sales I have personally dealt with and went above and beyond for me! The entire staff is fabulous also! So if you want a Jaguar/Land Rover dealership go to Boston NOT SUDBURY!

Top end vehicles, less than impressive service. I bought a…read morepreviously owned vehicle here. The dealership is nice inside, if you have to wait in the service area there is a tv, snacks, water and plenty of seating. If you purchase a car here, be prepared to be only one looking out for details and accuracy. Here are some examples which I encountered in the purchase of my car. When negotiating the price, we asked to confirm there were 2 key fobs (these are expensive to replace) and also noted we would have to purchase all season tires as the ones currently on the car were summer/performance tires and those would not be ideal for winters in the NE. We were told absolutely there were 2 fobs and the dealer would be very surprised if the car did not already have all season tires. We requested another inspection of the car, which confirmed it did not have all season tires so we will have to purchase a set. This dealer, as is customary with many car dealerships, lowballed my trade in and was very aggressive in trying to sell extras (tire maintenance, key fob replacement, paint shield, etc). We agreed on the final numbers and turned down the extras. When we were ready to drive away with the car, we requested the second fob when it was not offered. The dealership could not find it, so we have another expense of purchasing a second fob. A few days went by after the purchase, and we still had not seen the registration in the mail. This dealer has onsite registration capabilities, which is handy, however, when we did not receive it after a few days, we called the dealership. Turns out they forgot to have us sign the new car title, so the paperwork just sat there with no proactive reach out. As the car cannot be inspected without the registration, the dealer agreed to send a driver out the next day by noon, with the title for us to sign. When 1PM rolled by and no one arrived, we called, and learned the person they were thinking of sending called in sick, and did we still want someone to come out? So once again a call from us was required to get the ball rolling. We ultimately got a photo of the registration while we were waiting for the official version in the mail, and in the meantime the dealer called asking us if we dropped off the second key with our trade in. We confirmed we left the dealership with 2 fobs the day we traded it in. We also learned from the previous owner of our newly purchased car, there was a remote related to the exhaust he left with the dealer when he traded it in. We called the dealer and learned they forgot to give it to us, along with a check to cover the registration fee. Ultimately the remote and check arrived, as did the final registration, but this dealer's lack of process and follow up for such a high end, well known, car dealership was surprising and frustrating.