The service and treatment at Land Rover Sudbury were appalling. First, I called on Friday to book an appointment through their automated AI system. I requested Monday, 7/27/26, but the AI claimed there were no slots available for Monday and offered Saturday, 7/25/26, instead. I booked it. Shortly after, I had to call back because they were sending text confirmations to my father's phone--a number that shouldn't have been on file. When I spoke to a real person, they said, "We only do oil changes on Saturday, so we can't service your car then, but you can come in on Monday." I explained that I had just acquired the Land Rover and it was making a clunking noise when turning, emphasizing that I didn't want to go down a $150-an-hour rabbit hole chasing an intermittent noise for 10 hours. The service writer assured me, "No, I wouldn't charge for something like that. We'll get you a quote on fixing it at no charge." I arrived on time on Monday, only for the service writer to say, "I'll put you in for a standard $259 diagnostic fee." When I reminded him of what I was promised over the phone, he claimed he couldn't diagnose a car for free, but could put me in for a multi-point inspection instead. Long story short, I sat there for four and a half hours. My vehicle was assigned to a technician who had three bays and two other cars to work on, so it sat idle for most of the time I waited. They eventually came back with a $13,000 list of suggested repairs. The technician had also made notes--which were texted to me--that were omitted from the formal quote. The service writer claimed it was a "new system," didn't know how to make those notes appear on the quote, and promised to email them to me. Bizarrely, they had my mother's email on file, even though no one in my family has ever been to this dealership or any other Land Rover location. Unsurprisingly, the email never came. I called the next day, and my service writer answered the phone. I said, "Hello, this is [Name]. I came in yesterday with my Range Rover Autobiography," and he immediately hung up on me. I called back, and someone outside of service claimed he wasn't available (even though he had just picked up the phone) and promised someone else would call me back. No one did. Long story short is that I went in for a clunking noise that they failed to diagnose, and none of their suggested repairs had anything to do with why I brought the vehicle in. They essentially escorted me out, failed to produce a thorough quote, failed to follow up via email as promised, and hung up on me the next day. I am taking my Land Rover to be fixed somewhere else, and I will never have anything positive to say about this location. I've owned Porsches, BMWs, McLarens, and even a Ferrari, and I have never experienced treatment like this from a luxury dealership. read more

The sales department is very nice and helpful but anything positive about this dealership ends there. The warranty associate for the dealership feeds you lies about being able to use the warranty for the tiniest scratch or whenever you want something replaced, absolute lies! You have to jump through hoops to use any warranty there and the service is always booked out a long time once you mention you are using warranty. The entire service department especially the "advisor" is the largest group of incompetent and lazy individuals I have ever had the unfortunate experience of dealing with. They have no idea what the warranties they are selling cover and give out false information constantly. I literally had to print and highlight my warranty and circle it for them to realize my key replacement was covered for lost or stolen keys. Literally incompetent and if you have already spent the money on the warranties they have zero interest in helping you and just tell you to go somewhere else. I love my car but will never ever deal with them again! Herb Chambers in Boston is fantastic and will go out of their way to help you! The sales department is very knowledgeable and hard working to find you the exact car you want if they don't have it in stock, but their stock is very large and very, very impressive. The service department is an excellent extension of the sales department and have the same work ethic, knowledge and customer service. I am buying any future car there and I highly recommend it! Benjamin from service and Drew from sales I have personally dealt with and went above and beyond for me! The entire staff is fabulous also! So if you want a Jaguar/Land Rover dealership go to Boston NOT SUDBURY! read more

Top end vehicles, less than impressive service. I bought a previously owned vehicle here. The dealership is nice inside, if you have to wait in the service area there is a tv, snacks, water and plenty of seating. If you purchase a car here, be prepared to be only one looking out for details and accuracy. Here are some examples which I encountered in the purchase of my car. When negotiating the price, we asked to confirm there were 2 key fobs (these are expensive to replace) and also noted we would have to purchase all season tires as the ones currently on the car were summer/performance tires and those would not be ideal for winters in the NE. We were told absolutely there were 2 fobs and the dealer would be very surprised if the car did not already have all season tires. We requested another inspection of the car, which confirmed it did not have all season tires so we will have to purchase a set. This dealer, as is customary with many car dealerships, lowballed my trade in and was very aggressive in trying to sell extras (tire maintenance, key fob replacement, paint shield, etc). We agreed on the final numbers and turned down the extras. When we were ready to drive away with the car, we requested the second fob when it was not offered. The dealership could not find it, so we have another expense of purchasing a second fob. A few days went by after the purchase, and we still had not seen the registration in the mail. This dealer has onsite registration capabilities, which is handy, however, when we did not receive it after a few days, we called the dealership. Turns out they forgot to have us sign the new car title, so the paperwork just sat there with no proactive reach out. As the car cannot be inspected without the registration, the dealer agreed to send a driver out the next day by noon, with the title for us to sign. When 1PM rolled by and no one arrived, we called, and learned the person they were thinking of sending called in sick, and did we still want someone to come out? So once again a call from us was required to get the ball rolling. We ultimately got a photo of the registration while we were waiting for the official version in the mail, and in the meantime the dealer called asking us if we dropped off the second key with our trade in. We confirmed we left the dealership with 2 fobs the day we traded it in. We also learned from the previous owner of our newly purchased car, there was a remote related to the exhaust he left with the dealer when he traded it in. We called the dealer and learned they forgot to give it to us, along with a check to cover the registration fee. Ultimately the remote and check arrived, as did the final registration, but this dealer's lack of process and follow up for such a high end, well known, car dealership was surprising and frustrating. read more

DO NOT TRADE A CAR IN HERE IF YOU VALUE YOUR MONEY!!! I found the car I wanted and thought the price was fair. I was ready to pull the trigger until the sales manager Lawrence gave me an offer for the car I was trading in. His offer was $3400 below Blue Book (average NOT high trade-in value) and $3500 less than the offer I received the day prior at another dealer. When I expressed my dissatisfaction, Lawrence showed me his screen and the different data points he used to come up with the number. The values were exactly what I had seen when I did my research. What Lawrence did was take the lowest value from all the different data points for a car in "rough condition", added an extra 20k miles to my car, and then took another $700 off that. The way he tried to justify it would have been funny had I not actually wanted the car. It's a business. They can offer what ever they want for my car. My issue is with the shady way they went about it. This was going to be my second Herb Chambers car purchase in less than a year. The previous transaction was great and I wrote a positive review. I live in a town near this dealership and will certainly share my experience to warn others. read more

Jaguar Land Rover Sudbury - Artificially deflated trade-in offer from Herb Chambers Jaguar/Land Rover Sudbury. - Car Dealers Near Me - Sudbury, Massachusetts

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Luiz, You did not go above and beyond for me. what You did was save your own skin by fixing what you guys had failed to repair gave me a loaner car at no expense ? So you did that out of the kindness of your heart? NO. You did that so I you would keep me happy. Also by selling me a car with an engine with a tick in it should have been my first sign of shady practices. like I said before nobody should purchase a vehicle from you or your team. it leaves me at a loss for works how horrible I was treated. I have plenty of people who watch me go threw the process and what I was put threw. shall I have them write review as well?? I guess taking care of me was cracking my bumper upon reinstalling it after you replaced my engine because your technicians couldn't identify the problem. kudos to jaguar for training them so well. ILL say it now and 1,000 more times do not buy a car from Luiz or his "team" they most certainly don't have customer service in mind. Just to line their pockets. read more

This place continues to refuse to sell me a car. Seriously. I'm getting a complex. It's getting to be time for another car in the House of Anrana. So I've decided I want a Land Rover Evoque convertible. It's the Jeep Wrangler for grownups. (Does this mean I'm a grownup??? Never!!!!) Pre this Covid thing - we had our Jag in for service at this dealership. As we were waiting, my man finds a sales person. My man: My wife needs a new car. What do you have for a convertible? Salesperson: Nothing My Man: doesn't the Evoque come as a convertible? Salesperson: oh that's a special order My man: My wife really wants one. Salesperson: that's a special order. We don't sell them. WTF??? read more

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This was my first experience with Jaguar, I historically purchase Lexus or Mercedes. I contacted the dealership online regarding a certified F Pace SUV, I can tell you up to this point I've been very impressed with Melissa, Lawrence and Manny. Melissa's greeting was so warm and inviting I instantly felt at ease. Lawrence (Sales Manager) introduced himself and set me up with Manny to test drive the car. Manny was beyond knowledgeable and took the time with me to go through everything the car had to offer. When it came to negotiating the price of my trade, I felt they were very fair and reasonable. I haven't decided 100% to purchase the car, however I wouldn't hesitate to buy a car from this dealership based on my experience this far. read more

Don't go during rush hour. I went to test drive a car and the salesman refused to let me because there was 'too much traffic'. Told me to come back another time. Needless to say I never went back and never will. read more

My experience with Range Rover began with the former management which allows me to understand the negative reviews I see. However, the new management has completely turned the car buying/maintaining experience around from top to bottom. My previous experience was so terrible and everything was handled so poorly. However, the new manager clearly wants excellence at every corner and he achieves that. The staff has had many changes which have resulted in consistently kind, helpful, timely responses and handling of any and all issues. When I first purchased my car, I was ready to tell people to go anywhere but here. However, now I encourage anyone I know to try out Range Rover Sudbury. I had a very unique situation and it was handled perfectly by management. Mike Knox is a genuine, compassionate, and hardworking manager who wants you to have the best possible experience. He spoke to me the way you'd speak to someone you care about. It was more than a sale to him. When making such a large, expensive purchase, you want to go somewhere that they understand the weight of the purchase and have your best interest in mind, not just theirs. The car buying experience can be an imperfect one so you want to feel you are working on a team with the dealer. For that and more, go to Land Rover Sudbury. read more

2018 Range Rover supercharged had a leaky coolant pipe. Ryan and his team figured it out and He also recommend some other services that were needed. Ryan in service is the real deal. He tells it like it is and gets shit done. 5 stars. read more

From picking up our car and having to wait 2 hours past our pick up time, to getting a 2.5 hour oil change that's "free" but they try to tell you everything that's wrong with your car to upsell you.... This place is terrible! We love our car, but because of the service department over the past 2 years.... We are done! Don't waste your time! read more

I recently came in this dealership to look for some F-Pace and Range Rover Velars. I was dealing with Amr Eissa who was very helpful and informative in explaining the cars at the dealerships. I took a few test drives and he was really accommodating. Finally bought a Jaguar F-Pace from the dealership. Would love to come back here for my next car. Kudos to Amr for providing a stellar customer service!! Keep it up. read more

Another bad experience with Lawrence. By reading reviews below I am apparently not alone. I am utterly disgusted with how we were treated by Lawrence the leasing manager. We have a written quote for a vehicle for $684.41 per month lease from the the salesman. We agreed to move forward 24 hours later with a deposit. 30 minutes later we were called back and told by Lawrence that the price was not $684.41 but actually over $1,100. Such a dishonest practice of bait and switch. read more

Another outstanding Herb Chambers establishment. Not impressed with the diesel SUV (jaguar) clunky performance, but at least I got it out my system. The sales rep was another doll of a team member. They all laugh when I tell them I am pitching them against Eric Millar and Pranav at the BMW joint! HC definitely picks the best people! read more

This dealer is not accredited by Better Business Bureau. When you buy a car from them, they will try to sell you 3rd party extending warranty (called IAS) for a double price and if you decide to sell the car and want to cancel the warranty you will have to go through a lot of pain, months of follow-up and a lot of patience for cancellation. Two months after my first request to cancel an extended warranty for key replacement they told me that they were waiting for the check from IAS (vendor). I spoke to the vendor and they told that they had never received any request from Herb Chambers to cancel my contract. After multiple follow-ups for weeks they cancelled the wrong extended warranty (They agreed it was a mistake at their part). I had multiple email evidence from Sam Lee (Account Manager and Hank Wilk (Business controller) where it was clearly communicated and acknowledged to cancel only the Key replacement contract with IAS. They told me that they can re-activate the contract only if I pay $250.00 dollars to them. If you buy a car like Jaguar you will not cry for $ 250, but the after service they provide is very below standards and unethical. read more

Jaguar Land Rover Sudbury - Car Dealers Near Me - Sudbury, Massachusetts

I just picked up our 4th Range Rover last week, my first time dealing with Land Rover/Jaguar of Sudbury, and I have to say that it was the best car buying experience I have had in a long time. Rusty, our salesperson, was as huge help and worked with us each step of the way, responding to txt messages and making sure things were done on time. I would have no issue working with him again. We then worked with Anthony Carbone, the business manager, and I appreciated his guidance through some of the options and the paperwork. 5 Star service! read more

Update, the dealership just requested we pay a toll bill for $261 which would have been about $30 if they had told us how long it'll take to repair the car and that we would be responsible for the toll bill since we weren't charged last 4 times the car was in service. Also, it is not our fault the car is a POS and brakes all the time so to pay $261 in addition to dealing with aggravation of not having the car we are paying for is simply unacceptable. What a terrible place - I just have no words. read more

I just picked up my second Range Rover Sport yesterday and Land Rover/Jaguar Sudbury hit it out of the park again! Our salesperson, Holden Moore was fantastic from start to finish. My wife and I ordered our new Range Rover Sport way back in April because the demand for them had created a 4-6 month backlog. Holden kept us in the loop the entire time and answered any questions we had along the way. I highly recommend asking for him when you walk in the showroom. When it came to the financing, we worked with Anthony Carbone who is the business manager at Land Rover Sudbury. He made the boring part of leasing a car (the paperwork!) completely painless and quick. I give the entire team from Land Rover Sudbury 5+ stars! read more

I went to the dealership today with an appointment two days in advance when I got there the girl I had originally spoken with was not there I was put with another man named Tim who I was told was a sales associate when I got there the car that I had wanted to test drive a Range Rover evoque was not ready my fiancé and I were driven to a parking lot 15 minutes away to step out in a pile of mud to see a car that the sales associate did not even show us any of the features he had actually said he had hated Land Rovers and wanted to work for a better company such as Mazarorotti hex then said he had worked for Honda for five years and didn't like dealing with that type of clientele Welp I was trading in a 2011 Honda so once I told him that it was crickets ..he said he was from LA and had just moved here three weeks ago it was completely unprofessional , rude and nothing like I had ever experienced. There are ways to talk to people hey it's business you can't always do a deal but to Verbally insult people say the things he said and just conduct himself in such an unprofessional manner in a professional establishment was disgusting this is not LA buddy you need to be polite anyway went to Land Rover on post road in Connecticut bought a model up from the one I was looking at due to the informative and pleasant staff people don't mind spending money if they feel appreciated :) oh and Tim also said " he used to make fun of Land Rover and now he's Selling them" the price wasn't even that bad on the car but due to extremely poor customer service I took my business elsewhere . It was worth it to pay more this place was a joke ! When you call in advance and they can't have a 50k car ready And you get driven 15 mins to a muddy junk yard it's inexcusable. read more

Solicited my business drove hour and a half to get there with me and waiting room for over an hour I emailed them back thanks but no thanks don't have much of an inventory and what they have is looking pretty chaotic iPass if you want to buy Jaguar or Land Rover other nicer dealerships to go to read more

I went in during Covid and a remodel at the dealership and I couldn't have had any better of an experience! Antonio (sales rep) and Keith (financial guy) were amazing they spent the whole day getting my interest down. They didn't lie which I loved!! If they didn't know the answer they got it instead of feeding me some garbage! I would highly HIGHLY recommend them to anyone!! Also I never review on Yelp but because of the service I felt they deserved it! read more

Just bought a new, 2018 C-Pace Jaguar from Sales Consultant, Neil Fishbone. From the moment we stepped on to the lot to the moment we stepped off with the keys - our buying experience was excellent. He is knowledgeable, friendly and professional. Neil and his entire team at Land Rover Jaguar Sudbury are efficient, highly trained and professional. No pressure.....no fuss.....no haggling. Superior in every aspect. Thank you Neil.....and the rest of the team. We are very happy! read more

Salesmen, inexperienced, and unable to answer questions about the latest on other brands in their inventory. They avoid the phones and want to have you right n front of them to explain warranty plans before you sign on the dotted line. I found them to be condescending and the general manager was not approachable, or not around to answer questions. There are always the typical car salesmen that you want to stay away from and this was a good example of one visit. At this dealership, it's the luck of the draw. I've also visited other dealerships where they provide refreshments while you wait for families that have driven a great distance to see what's actually there as opposed to the online sales. Name tags are nonexistent when one is told to look for a certain salesmen. Trying to give them the benefit of a "bad day", I decided to test drive, and trying to find a license plate took more time than it was worth. However, I waited around and shockingly found a copy of another person's driver's license in the vehicle I was test driving, and I realized that they must have their attention to detail misplaced. A friend of mine uses them for service, and told me that there were mistakes on his accounting, and he had to go back and straighten it out, at great inconvenience. Service is one thing, and there are going to be mistakes, but one guy can't handle it all, Sales tactics here are filled with pressure. read more

During my current car search - I have visited over 10 premium brand dealerships. This one was the worst across the board. The dealership is small, the facilities are anemic and the inventory is limited. The facilities simply do not measure up even to mid-market car standards. However - all of this would be ignored had the service been good. The floor sales guys here are in need of serious training. I worked with two and both of them were inattentive (borderline disrespectful), did not know details about the product, were clueless about the inventory, and did not address my concerns about Jaguar reliability. Voicemails were not answered and the left hand (floor sales) did not know what the right hand (internet sales) was doing. The irony is that the product (the car itself) was among the top-2 I drove. I liked it so much that in spite of the atrocious first visit - I forced myself to visit again and tried to work with a different sales person. Same terrible experience - I left midway through my visit. I was left thinking - if this is how they treat me when I'm here to buy - how will they treat me later? I called it quits with JLR and moved on to other brands. Word of advice to JLR Sudbury: please have one of the sales guys from Herb Chambers BMW across the road come in and train your sales guys. They were the best dealership I visited - you were the worst. read more

Leased a 2017 jaguar ftype in NOVEMBER 2017 I have had 4 major issues with this car . My last had to do with tires DONT BUY A CAR HERE TIRES went after 12,000 miles I want them to back a PRODUCT they sell and refuse to do anything to help you. They blame the manufacturer which is a good excuse who wouldnt haha but you back product you sell. I made a deal with the manufacturer Jaguar they offered half and I took that from them . They then stated to me to ask the dealer to help and I told them the dealer said they wont. They showed good faith and understanding even though they weren't the best company to deal with . I really hoped after DEFECTED PAINT AND DEFECTED SHIFTER AND OTHER ISSUES and having my car approx 6 weeks out of the 11months I've had it . Stuff happens things happen on cars but TIRES DONT GO AFTER 12,000 MILES. I live in New England and got it in the winter like no good faith by the dealer and the higher you go the more I've been told WE AS A COMPANY DONT WANT TO HELP . THE DEALER DIDN'T EVEN COVER LABOR NOT A PENNY . ( Jaguar Manufacturer Did 1/2 as well not the dealer they told me to pay the other half ) Now with this said the most of the employees were very kind in the process but the hire you go is when you realize how screwed you are. Now in this process I was NEVER CALLED by a manager and executive or supervisor even though per my request before picking up the car I asked too. Then I was told by the service rep per the GM you must pick up your car before other charges are incurred. Theres a lot of great people there but if this is the type company I have to deal with it's disgusting they will take every dollar. Thank you Nicole from Corp I believe a Executive Assistant for telling me as a COMPANY WE HAVE MADE A DECISION NOT TO HELP. Will never buy/lease a car from Herb Chambers again. Thank you to everyone who was kind in the service department and speaking for the hire ups cause they didnt want to. read more

I m not sure if others experienced the same thing at this dealer but i felt that I was not taken seriously. My LR2 had a Steering colon lock message on the dashboard that needed to be repair. The service dept estimate was to replace a started and battery which has nothing to do with the problem why the car doesn't start. It looks like they follow steps to maximize their profits with people like me that i work for my money. I called Landrover North america and they only told me that i would have to do what the dealer ask me. Im sorry but this is not how you do business. The diagnostic cost me $169 for one hr of it just to tell me that the car needs a started and battery when the problem is a Sterring colon lock module. Plus they said they found a vacuum leak. How do u know there s a vacuum leak without starting and running the car ? That really puzzled me. I m sorry landrover has been my fav car but this is making me change my mind about this brand. No thanks to Sudbury LandRover i have to junk yard my car for scraps. No receipt or diagnostic paperwork that explains what they did or not was ever given to me. read more

I'll keep this short and sweet. If you are looking to buy a Jaguar (new or used) and a low pressure, highly educated, and extremely compassionate buying experience is important to you, then this is the place for you. Holden, James, and Anthony, teamed up to make this the best buying experience I have had before, during and after the transaction was completed. I look forward to my next purchase because I know I am in good hands and that these guys are going to take good care of me. read more

After two awful Jaguar dealers I'm happy to find an awesome one, I was a little nervous initially as I think they took the franchise from Lee Jaguar Volvo in Wellesley who were extremely poor, but I'm happy to say that I have had nothing but fantastic friendly experiences with Jaguar Sudbury's service team, and as a bonus they have a nice clean environment also costs have been reasonable. I have dealt with Patrick H, who has been stellar! read more

My wife and I had a horrible experience with this dealership. I highly advise if your spending a good amount of money on A top notch vehicle, stay away from this location. We had originally gone in to purchase a certified pre owned vehicle.. the selling agent was professional with all questions we asked etc. However, the same vehicle the day we were closing apparently had been sold to someone else. I don't understand how a company as successful and big as Herb Chambers even makes a mistake such as this one. Anyhow, the GM and the sales agent offered us a good price on a different vehicle as consolation. But even after this just the service they provided wasn't satisfactory. I waited all day after paper work to get my vehicle which was sitting at the lot and they forgot to update the tech system right before they were supposed to give us the vehicle. So then we had to wait for that. We had to do our own inspection sticker after getting the vehicle and they told us we would have a check as reimbursement. I literally had to hunt them down just to get a check which currently still hasn't come. Even better, the same sales agent who would respond to my texts during the vehicle purchase process , now doesn't even respond to my texts regarding this. We were supposed to have a complimentary service where someone comes to our house and answers any questions we have regarding the vehicle which I guess was also a lie. In the end, if you plan on investing in a vehicle, stay away from this location. We won't be shopping here in the future. read more

I had a great experience at LR and Jaguar of Sudbury recently. I was looking for AWD XE V6 and got almost the exact car I wanted! The dealership is very nice with a pleasant staff. My sales consultant - Vito Fulciniti was great! He answered all my questions, gave me important information about the car, service, and ownership costs and made purchasing/documentation process very efficient. I definitely recommend him and the dealership itself too! 5 star experience. read more

I had a terrible experience at this dealership a little over two years ago and regret never writing a review. I made an appointment ahead of time with a young salesman who seemed to have a strong reputation. I only wish I could remember his name. He looked like a guy out of J. Crew and had some preppy name to match. My busy husband and son took a Saturday to drive from Newton to join me for this appt. When we got to the dealership and checked in, our sales guy was nowhere to be found. After waiting for a lengthy period of time we realized he was out test-driving with another customer and we were finally given a car to test drive ourselves as we continued to wait for him. After test driving we found him in the parking lot still assisting another client. He acknowledged us but didn't even apologize or offer to assist us. I couldn't believe what was happening. We were finally given another sales guy after asking for the manager, but by then we had completely soured to the dealership. I've never seen such a cocky and obnoxious sales guy who had no value for our time or business, nor apparently, did the dealership. I ended up buying a BMW across the street and would never set foot in this dealership again. Never have I ever been treated so poorly. Terrible dealership. read more

I recently came in this dealership to look at some F-Pace's. Amr Eissa was the sales person who took me on the test drive and was very informative about the vehicle. I finally decided on which F-Pace and Leased it from the dealership, he was very helpful with the different leasing options. Once my lease is up I will be back getting in touch with Amr for my next car. It was a good experience from the start to the finish. I would definitely refer anyone looking at the Jaguar's to get in touch with Amr Eissa. read more

I purchased a Jaguar from Levon this past weekend and both he and the dealership were outstanding. Easy to work with and met my request without too much haggling. I recommend anyone looking for a Land Rover or Jaguar go see Levon read more

matias cassino help me and.took me on a drive on the 2020 range rover evoque . great experience !

We recently purchase a Jaguar FPace from John Ham. John was very attentive to us and informative about the vehicles. He went above and beyond to accommodate us in making sure we purchased the right vehicle. He accommodated with no pressure and we were very satisfied. If you're looking to purchase a Jaguar or Range Rover I highly recommend working with John Ham! read more

I don't write to many reviews but had to write a review on Jaguar Sudbury. You cant find a better Service Department than Jaguar Sudbury ! The guys in Service are wonderful ! I have a 2007 Jaguar X-Type with over 200,000 thousand miles on it and it runs like its brand new thanks to the service department at this dealership. I had some weird things happening when I drove the car and they nailed it on what was causing these issues. My car is running excellent after they fixed these issues. I took my car to other mechanics and nobody could figure out what was causing these issues. Whether your in a 10 year old Jag or brand new, they treat everyone with the same outstanding customer service. Thanks to Gill and everyone is service for there fabulous work in keeping these old jags look brand new and driving like there brand new. Excellent dealership, Excellent service department. Everyone I have dealt with at this dealership is so nice, makes you never feel like your a bother and welcomes your business and values your business. Thank You Service Department for your hard work and taking good care of your customers with older Jaguars. Great Job ! Sincerely, Nancy read more

Unfortunately I cannot give zero stars. I was sold a Jaguar XJ by Matias Cassino and the one question I asked if it was an All-Wheel Drive, since that is mandatory in the Northeast. I was reassured it was and purchased the vehicle (caveat emptor), despite knowing the history of Jaguar quality. Initially, I had recurring issues with the stereo and then the entire car stopped running and had to be towed to the dealership due to a "corroded cable". I had to pay out $550 of my own dollars for a rental car for 9 days because there were no loaners available, which should tell a story. The icing on the cake is during the first snow storm, I was unable to make it up a slight incline and spent (literally) 45 minutes trying to travel about 100 feet to turn around to make it back to my home. I called the dealership and they informed me that the car is only rear wheel drive, which means it's essentially useless to me. Bad car, bad dealership, bad experience. Stay away. read more

Traded in my Ford Explorer for this gorgeous Lexus 330 !! Matias cassino was my sales consultant very nice experience!

Just purchased a new Range Rover and was very happy with the overall experience. Vito was great and the whole process went smoothly and quickly!! In and out with exactly what I wanted! read more

I recently purchased a 2014 Jaguar XF from Jaguar Sudbury and I have to say it was the most pleasurable car buying experience I have ever had! My salesman, Holden Moore, was great. He went above and beyond to make sure that I was happy with the sale, got me quickly through the financing process, and made sure the car was cleaned and ready for me on the day I was to pick it up. it was a fair, no-pressure sale. I love my new car and I'm so happy that I got it at Jaguar Sudbury. I would highly recommend this dealership, and especially Holden, to anyone! read more