The sales department is very nice and helpful but anything positive about this dealership ends…read morethere. The warranty associate for the dealership feeds you lies about being able to use the warranty for the tiniest scratch or whenever you want something replaced, absolute lies! You have to jump through hoops to use any warranty there and the service is always booked out a long time once you mention you are using warranty. The entire service department especially the "advisor" is the largest group of incompetent and lazy individuals I have ever had the unfortunate experience of dealing with. They have no idea what the warranties they are selling cover and give out false information constantly. I literally had to print and highlight my warranty and circle it for them to realize my key replacement was covered for lost or stolen keys. Literally incompetent and if you have already spent the money on the warranties they have zero interest in helping you and just tell you to go somewhere else. I love my car but will never ever deal with them again! Herb Chambers in Boston is fantastic and will go out of their way to help you! The sales department is very knowledgeable and hard working to find you the exact car you want if they don't have it in stock, but their stock is very large and very, very impressive. The service department is an excellent extension of the sales department and have the same work ethic, knowledge and customer service. I am buying any future car there and I highly recommend it! Benjamin from service and Drew from sales I have personally dealt with and went above and beyond for me! The entire staff is fabulous also! So if you want a Jaguar/Land Rover dealership go to Boston NOT SUDBURY!

Top end vehicles, less than impressive service. I bought a…read morepreviously owned vehicle here. The dealership is nice inside, if you have to wait in the service area there is a tv, snacks, water and plenty of seating. If you purchase a car here, be prepared to be only one looking out for details and accuracy. Here are some examples which I encountered in the purchase of my car. When negotiating the price, we asked to confirm there were 2 key fobs (these are expensive to replace) and also noted we would have to purchase all season tires as the ones currently on the car were summer/performance tires and those would not be ideal for winters in the NE. We were told absolutely there were 2 fobs and the dealer would be very surprised if the car did not already have all season tires. We requested another inspection of the car, which confirmed it did not have all season tires so we will have to purchase a set. This dealer, as is customary with many car dealerships, lowballed my trade in and was very aggressive in trying to sell extras (tire maintenance, key fob replacement, paint shield, etc). We agreed on the final numbers and turned down the extras. When we were ready to drive away with the car, we requested the second fob when it was not offered. The dealership could not find it, so we have another expense of purchasing a second fob. A few days went by after the purchase, and we still had not seen the registration in the mail. This dealer has onsite registration capabilities, which is handy, however, when we did not receive it after a few days, we called the dealership. Turns out they forgot to have us sign the new car title, so the paperwork just sat there with no proactive reach out. As the car cannot be inspected without the registration, the dealer agreed to send a driver out the next day by noon, with the title for us to sign. When 1PM rolled by and no one arrived, we called, and learned the person they were thinking of sending called in sick, and did we still want someone to come out? So once again a call from us was required to get the ball rolling. We ultimately got a photo of the registration while we were waiting for the official version in the mail, and in the meantime the dealer called asking us if we dropped off the second key with our trade in. We confirmed we left the dealership with 2 fobs the day we traded it in. We also learned from the previous owner of our newly purchased car, there was a remote related to the exhaust he left with the dealer when he traded it in. We called the dealer and learned they forgot to give it to us, along with a check to cover the registration fee. Ultimately the remote and check arrived, as did the final registration, but this dealer's lack of process and follow up for such a high end, well known, car dealership was surprising and frustrating.

Great service, friendly and knowledgeable staff! I first visited Bently Boston and met with…read moreDominic, he was extremely helpful and very knowledgeable. I can't wait to take delivery of my new Bentley.

I just bought a car from Bentley Boston and could not be any more pleased with the experience. The…read moreprocess was extremely easy as my salesman, Mike, took care of everything. We were able to come up with an agreeable numbers and he was super calm easygoing. He went above and beyond, filling the tank, washing the car, going to the DMV, getting the VIN check, and even delivered it to my work on his day off. The showroom is excellent as you can see many unique cars that aren't on the road everyday. The showroom is comfortable with great seating with complimentary popcorn and hot/cold beverages.

Mason sold me my new Levante. He was extremely professional and so very helpful. I delivered the…read morecar to me at the exact time he said and walked me through all the bells and whistles. I can not recommend Mason and the Herb Chambers Wayland dealership.

I recently had the pleasant experience of leasing a 2021 Maserati Gibli with Herb Chambers. The…read morewhole team treated us wonderfully. Jason our sales professional was courteous and fun to work with. The finance team did a fine job plowing through the process. I would recommend them to anyone looking to lease or purchase an auto. Thanks Rob Flammia Owner/President Integrity Services Inc.

This is 100% a garbage dealership service department. Utterly the worst experience I've had at a…read moredealership and with any other Herb Chambers that I done service at. They had my car for 2.5 weeks, didn't even bring it into the shop for 5 days, then didn't do anything other than a software update and claim that could solve the issues without actually validating that software version addressed those issues. 0 communication. I left voicemails, messages with receptionist, texted service advisor (Fady) and never heard back. I had to drive down to the dealership (btw - they provided no alternative transportation like all the other dealerships) to actually speak to the service advisor. I'm done. They have literally done nothing to my car in 2.5 weeks. They are down to one Alfa technician so would recommend anyone stay away from this dealership and brand. I know I'm done based on this experience. Goes to show you there's a reason they call it "service" ... if you provide a good customer experience, even if you don't resolve a problem, it at least shows that you care about you customers. Hard to believe this is the same service department and advisors that support Lamborghini/Bentley/Maserati - they should be ashamed of themselves.

Raymond the service Mgr at Herb Chambers is what all Service Managers should be about. I called…read morehis store with problems with our 2022 Alfa Romeo Stelvio. We are big car people and this is our second HC purchase. I told Raymond we cannot drop off our car, and he said he will help me if I drop off the car at his home near which was close to us. This kind of service is unheard of in these days of finding anyone who could do anything right. So with a big smile, he was waiting for me, and drove me back to my home. He even dropped it off at completion directly to my home all washed and spotless clean. Thanks again Herb Chambers of Boston, and especially Service mgr Raymound. Wahhhhoooo

Purchasing a car as well as a trade in over 3000 miles away could be stressful but Joey Harrington…read moreand his team did an amazing job. I found my dream car, a 23 Porsche Targa and jumped on it. It was a great price and gave me a good amount for my trade. Joey coordinated the transfer of the car and pick up of my trade. I couldn't be any happier. Thank you.

I visited Herb Chambers Lamborghini and I have to tell you my experience was amazing. I can't wait…read moreto take delivery of my new Urus.

Unlike my prior cars, I had very restricted budget to work on this time…read more so, I went to different car dealers to find a car that would fit my budget. but all the sales guys I met in four different car brands, they all tried to work me towards what they want to sell instead what I wanted. And BMW Sudbury was my last stop, 5th dealer. So, Without much expectation, I went to the BMW Sudbury and met Jordan. Jordan was different. From the start, he made sure it was all about what I wanted. He did not pressure me towards any car, and he did not play the price game. He listened to what I said, and He found me the car with all the features that I wanted within the budget. Jordan turned the stressful car purchasing to fun and exciting experience. Now on, Jordan Pelletier is my go-to guy for any car needs.

FYI...ended up buying a new 430i...but not from them! Went to another BMW dealership and was…read moretreated with respect

I contacted Rolls-Royce Motor Cars Boston last week to schedule routine maintenance for my 2006…read moreRolls-Royce Phantom. Since the dealership is about 100 miles away, I asked about transportation options. The representative I spoke with, Amanda, offered to check with management to see if a complimentary pickup was possible and would get back to me by the end of the day. I did not receive a return call. Over the next several days, I left multiple messages and made follow-up calls. When I reached her again, she did not remember our previous conversation at first, and after I refreshed her memory, she said the vehicle was too old for a courtesy pickup. I then asked for a quote for a paid pickup service. She told me she would speak with management and call me back that day. Again, I received no call. I made one more attempt and left another message, but as of today, I still have not received a return call. I am disappointed with the lack of follow-through and communication, especially given the expectations that typically accompany the Rolls-Royce name. I hope the dealership will review this experience and improve responsiveness for future customers. Update December 8, 2025: I received a follow-up call from the service manager after posting my review, and I appreciate that he took the time to reach out. He explained that the department had been short-staffed due to his attendance at a manufacturer conference. On my initial call, Amanda did mention that she needed to speak with management before giving me an answer, and I appreciated that transparency. The concern was not that she needed guidance; it was that she assured me she would call back the same day, and no call ever came. After several additional attempts on my part, I still received no follow-up. While I appreciate the courtesy of the manager's call, the explanation did not fully resolve the underlying issue. Even if short-staffed, a quick message acknowledging the delay or letting me know a decision would have to wait until management returned would have set clear expectations. Instead, the lack of communication over several days made the process more difficult than it needed to be. The follow-up call did confirm that the challenge was not simply workload but a breakdown in communication and follow-through. I hope this feedback helps the department strengthen those areas going forward. At this time, I believe my original rating remains accurate based on the full experience.

I stopped in this dealership to take a look at Cullinan. I wasn't planning on buying but wanted to…read morecheck it out. Yes, the car is amazing as you can imagine but Vadzim the Brand Manager just truly made me feel not only special but is a true professional.

I had a pleasure working with Bostonyan Auto Group recently. They are very knowledgeable, nice and…read moreprofessional. I'm very pleased with my purchase. Car drives very well. Thank you Bostonyan Auto Group.

We just bought a car from here, we got great customer service and the car is in great shape, very…read moreprofessional owner