Amy at Herbal Nails is absolutely amazing. She was kind, professional, and so attentive the entire appointment. You can tell she truly cares about her clients and the quality of her work--my nails came out beautiful, and her energy alone made the experience worth it. I would 100% come back just for her. That being said, I was really sad and disappointed by the way another nail tech treated my friend. His name was Kevin, and his behavior was not okay. He was rude and extremely disrespectful, which really put a damper on what should have been a relaxing experience. It was uncomfortable to witness and not something you'd expect in a place like this. The business says it closes at 7 PM but Kevin was in quite the rush as well as the front cashier who was rushing me for payment as I was waiting for my nail tech to finish her work. Amy, however, handled herself with grace and professionalism, and she deserves all the praise. If you book here, ask for Amy--she's a gem. Just to be clear my stars are for her and not the establishment. read more

Herbal Nails & Spa - Arcadia - Valentine's Day ready - Nail Salons Near Me - Phoenix, Arizona

It was so fast and Kevin was so nice and sweet with us. Got exactly what I asked for and it's beautiful. Would definitely go back. read more

Herbal Nails & Spa - Arcadia - Cat eye acrylic extensions. - Nail Salons Near Me - Phoenix, Arizona

I had an amazing pedicure with Ivy today! She did an amazing job and was so kind. She fixed my broken nail without me even asking and continued to check in with me throughout to make sure everything was to my liking. Thank you! read more

Okay I've never left a review before so I'm really unhappy. I went and got a mani pedi today. Pedi was nice. But the guy who did my mani quite literally ripped off almost half of my nail... it was so extremely painful. I had TWO fake nails on and instead of soaking them off or using a drill he just ripped them off with another fake nail. My nail was bleeding and the guy asked if I was okay. I wasn't even sure if it was okay to put a nail on my thumb. I did end up letting the guy who checked me out know and he offered me 15% off... now I'm not trying to get a price break because I don't want to pay. But I'm in the service industry and I sure asf would have made it a bigger deal. Now my thumb is swollen and I don't think I'll be going back. The only good thing about the service was my pedi. Don't pop off peoples nails with fake nails!?!??? read more

I have been going here for quite some time for pedicures. Always receive the best service. Lisa is my go to. Very conscientious, very thorough, extremely knowledgeable and careful. Highly recommend. read more

I went in on Valentine's Day to clean up the nails and the toenails Mani-Pedi. I have to say it was a terrible experience, unsanitary usage of tools no hand massage or for a massage had to ask a woman to scrub my nails to get the dirt out. That was just on the hands then for the pedicure again no sanitary tools. No calf or foot massage after. No tip $61 after complaint would've been 68. I would never go back here again. I hope I don't get hepatitis. read more

Amy was fast and did a great job with the design. Total it took 1 hour for the gel fill and design $80 read more

Herbal Nails & Spa - Arcadia - Nail Salons Near Me - Phoenix, Arizona

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I've been coming here for years I love my new years subtle glitter French tip!! Always so detailed here! read more

Herbal Nails & Spa - Arcadia - Nail Salons Near Me - Phoenix, Arizona

Herbal Nails & Spa Arcadia is a very clean, professional environment with quality results, friendly staff, and an amazing selection of services. Lynn is amazing! Keanu is such a fun bubbly human being! It's great getting services from people who are genuine and fun! read more

Herbal Nails & Spa - Arcadia - Herbal Nails is always amazing and does perfect job every time! Come see my girl Lynn, she will give you exactly what you want! - Nail Salons Near Me - Phoenix, Arizona

Lyn and carol did an amazing job! Lyn did my mermaid gelx nails and carol gave me a fantastic pedi! Highly recommend read more

Herbal Nails & Spa - Arcadia - Mermaid nails - Nail Salons Near Me - Phoenix, Arizona

The best device hands down. Ken does an amazing job and pays close attention to detail. Will be coming back soon. Thank you, Ken read more

Herbal Nails & Spa - Arcadia - Nail Salons Near Me - Phoenix, Arizona

Booked an appointment online for the afternoon (same day). Kind careful technician with good massage chairs. I kinda took a nap.., such a nice experience. Looks good too! read more

I've been here twice. The first time they tried to charge me for something I didn't get. And argued with me about it. It's been a couple years so thought I would come back. It's pretty inside and the service when you arrive is nice. But twice now I've been with someone that doesn't understand me. You have to be able to communicate with your technician. I understand if English is not your first language but not knowing what I'm saying to be able to answer questions and accommodate requests isn't practical. Finally, I have never ever had a gel pedicure that cost $60 and lasted 25 minutes. I've never felt so rushed in my life. This wasn't relaxing whatsoever and left me more bitter and displeased than satisfied. A polish change would have lasted longer somewhere else. They clearly are trying to get you in and out and don't care about service or your experience. Very disappointed. read more

Friendly, fast, and relaxing. I love coming to this nail spa & always have a good experience!

Great service and reasonable prices. Very cute establishment. Would recommend to others. read more

I was going to take a date there so we could get pedicures. They are extremely rude and curt . I actually walked out never to return . Most nails salons cater to the experience, I almost felt like I was inconveniencing them. The decor was bland and the chairs look out dated and simple. Too many attractive well run salons in the area to bother here. Elemen Nails you rock socks read more

Overall it was nice, staff are friendly and the wait wasn't long for a walk in.I paid $65 for a gel French pedi without tip. They did take tip on card and did not charge me any extra fees for using card.Also, I was a first time customer and their Facebook and insta both say "20% off for new customers no expiration" and I didn't get 20% off even after mentioning it was my first time there. I most likely won't be a returning customer. read more

Front desk Anthony is amazing, got me in super quick and insisted that I was sitting somewhere comfortable with my feet up while waiting.

It's a big place and very modern. They were able to take me right away. My pedicure was off the hook...highly recommend.

Not the best job but the ladies are nice. Pricing is along the same of other places in Arcadia. They do not take card for tip.

The worst nail place ever I gave the guy a photo of the nails I want not even close I want it. He hurrying up too and it was just messy and took off a week later worst experience ever don't come and waste you're time and money here read more

I walked in today and they were able to do a fill on the spot. Tony was personable and completed the fill quickly. The salon is adorable. I will be back for my Easter bunny nails! read more

Herbal Nails & Spa - Arcadia - Nail Salons Near Me - Phoenix, Arizona

I have been coming here for years and always appreciate the service! The facility is clean and the staff is always friendly. I moved far away about 2 years ago, but make the drive to see Amy for regular manicures/ acrylic sets! I also enjoy their pedicure service and Helen and Tony are always so friendly. It is clear the staff enjoys their work environment. I also appreciate the attentiveness of the building/ staff manager although I do not recall her name, it is nice that they remember me and acknowledge me as a long term customer. Highly recommend as good nail places are few and far between! read more

If I could give this place a 0 star I would. I visited Herbal Nail Salon on Thursday 10/6. My friend and I had an appointment for a gel pedicure and a fill, but they never wrote down my pedicure in the appointment so I had to wait to be seen. The service itself was horrible. My ring finger cuticle on my right hand was knicked so bad I was dripping blood. I had asked for chrome nails and was not informed that I would be charged extra for chrome or to shape my nails to almond. As for the results, as you can see in the photos. The chrome is already coming off on one nail, and my toes are literally changing colors. The original color was meant to be hot pink. It's only been 5 days. Needless to say I am extremely upset and disappointed by my nails, especially since I paid $160 with tip which is outrageous for the quality. I'm truly disgusted by my experience and I do not recommend anyone come here. Unfortunately, I was visiting from out of town, so I am unable to go back and request a refund, but I hope my review will reach the owners to do better. read more

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Good: fast gel mani. I asked for a gal and got a guy. Bad: I asked for a true red and got orange. I don't think they actually have a red or else they're hiding it. read more

Review is prior to the COVID19, my cousin and I had appointments for pedicures. They are very welcoming and friendly. The place is clean, neat, a lot of colors to choose from, and different packages to pick from. We both enjoyed our service, atmosphere, and the end product (toes look great). :) read more

Kevin was quick and efficient! Clean salon! Will definitely be back! Everyone was welcoming and helpful.

Omg where do I begin this shop loves to upsell everything every 5 minutes they were asking me to buy something it really destroys the joy out of having your nails done and pedicure done when you constantly being bombarded by sales pitches thats not what I go to spa for? I went to their chandler location and had a great experience but this location has it all wrong being greedy will get you less customers I wont be back. read more

I want to start out by saying that I have never gone to get my nails done and have NOT tipped. I went into Herbal asking for a gel manicure and french tips. They told me that they could not do that for me as my nails were too short and I would have to do dip or acrylics if I wanted that design. I have never had this problem at any other nail salon before. Knowing that they were attempting to get me to spend more money, I let them know that I am not allowed to have any sort of long nails due to work. They still did not care so I switched my design for a couple of "line waves" on one finger. My nail tech did not take her time, and pretty much finished my nails in 15-20 minutes. The waves look awful and honestly look like I did them myself. My nails that have just solid colors are not even completely filled in and my cuticles look terrible. To spend $45 on this is completely insane to me and I hope that Herbal trains their nail techs better or learns real customer service. Never going here again. read more

Herbal Nails & Spa - Arcadia - Nail Salons Near Me - Phoenix, Arizona

Always nice and have so many colors! It convenient and they're very willing to accommodate you. Cassie and Jackie are great and so a great job I love it here and come here every month. The mimosas are a nice plus! read more

Herbal Nails & Spa - Arcadia - SNS - Nail Salons Near Me - Phoenix, Arizona

Love the service and quality of work here! I have been to this location twice as of today and will be returning for all my manicure and pedicure needs. I received a French tip pedicure by Billy and it has lasted me over a MONTH! He was fantastic and friendly. For my second visit, I received a detail manicure by Tina and she did an exceptional job (pictured). I showed her a design I was interested in and she "nailed" it! Definitely coming back to her for design work! Can't wait for future mani-pedi's! read more

Herbal Nails & Spa - Arcadia - Light blue design gel manicure $56 - Nail Salons Near Me - Phoenix, Arizona

I started coming here during covid because they practiced social distancing! First, I love the drink or cocktail offer and second, I love the way Michael does the shape of my nails (I mean a perfectionist is what he is). This place would be 5 stars if they were better at keeping appointments. Honestly, making an appointment shouldn't even be an option because there is always a wait. read more

I wouldn't recommend. They're nice but the gel isn't high quality - both mine and my girlfriend's gel manicures began chipping and peeling soon after they dried. Hers began chipping before we even left the salon and her polish was very bumpy as well. She also got cut pretty badly by her nail tech. It wad so deep that it bled again the next day. read more

Yesterday was my second time getting my nails done here and it changed my mind about the place because I left and cried... the lady who did my nails, first of all didn't even ask me anything about the shaping of my nails, and I had SNS before so she saw the shape.. I assumed by saying I wanted my nails cut shorter that I would get the same shaping. Well they were mostly rounded. And once they were to the point that they were, I knew she couldn't do anything to make them how I wanted. Secondly, when she was doing the final trimmings around the nail and what not, she clipped the skin under my nails, trying to get it off, and a few times it hurt and I pulled back and she laughed! I'm really not the type to say anything negative to someone's face when they've done me a service, but oh my god I hope I don't get that woman again. read more

Herbal Nails & Spa - Arcadia - Nail Salons Near Me - Phoenix, Arizona

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Carol, Helen and Amanda are the BEST!!!!! we love coming here and will continue to go out of our way to come. The basic pedicure is so detailed and they take their time. We love when they can do both the mani and pedi at the same time read more

I came in for a gelx set. The manicurist was nice but the application process was very sloppy. He put on a nail extremely crooked, when I asked him to put a new nail he said he would fix it with the shaping. He shaped it and it was still terrible!!! I said no please put a new nail which he did. I considered getting up and walking out 4 times. For the price, I think you could go somewhere better. read more

I love this place! This is the only place I go to get my nails done. I always get acrylic nails with tips and gel polish and it always turns out great. It lasts 2+ weeks (sometimes almost 4) and the service is always great. The prices are reasonable and I always leave happy! I've even got all my girl friends going here now! 10/10 recommend! read more

I just had the best pedicure I have ever had! Emily is absolutely the best. Having recently moved to the Arcadia area I sought a new nail salon. Herbal nails and Spa is outstanding. From the friendly greeting to the best professional services I am delighted. Thank you! Abby read more

I've been coming here for years (over 3?!) and get SNS mani by AMANDA she is the best and I would recommend booking with her. She is very consistent and shapes my nails beautifully, I get tons of compliments. My nails never chip and are strong. Plus, they have tons of colors. read more

Herbal Nails & Spa - Arcadia - Obsessed with this shape and chocolate color - Nail Salons Near Me - Phoenix, Arizona

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Got the $45 signature pedicure and it only took her 20 minutes total with polish. She barely put on the callus remover, sea salt and lotion. I asked the front desk girl why it was only 20 minutes and she said because the experienced ladies do it faster and more efficient. So odd. Not going back. read more