Got the $45 signature pedicure and it only took her 20 minutes total with polish. She barely put on the callus remover, sea salt and lotion. I asked the front desk girl why it was only 20 minutes and she said because the experienced ladies do it faster and more efficient. So odd. Not going back. read more

This place is the tits!! Literal tits. They are SO hospitable, kind and genuinely take their time to do a fantastic job. I walked in on Martin Luther King Jr. Day so it was super busy and all the technicians were booked; but the owner Beana, jumped right up and started doing my nails with such a happy upbeat attitude of never turning anyone away! Billy ended up finishing my manicure and they were both AWESOME! Also, the ambiance of this nail spa is far nicer than most other places in the Phoenix/Scottsdale/Arcadia area. I went into another nail spa across the street and it reeked so bad of gross incense and synthetic chemicals I couldn't even breathe so I walked out and I am so so glad I came to Herbal. HIGHLY RECOMMEND. Bring your mom's here and relaxxxx. They also offer beverages- beer, wine, and mimosas! SO FUN & relaxing! read more

Herbal Nails & Spa - Arcadia - My real nails with OPI gel polish -- Rianna is a shape Queen!!! Love my pointy claws! - Nail Salons Near Me - Phoenix, Arizona

I have been gatekeeping my favorite nail tech, Tina, for my own selfish reasons but I have to share with the world how amazing she is! I used to go to whoever could squeeze me in but now I make sure to book my appointments with Tina! She does amazing work, she's so sweet and takes her time with her nail art! Can't say enough great things about her! Go see Tina!!! read more

Herbal Nails & Spa - Arcadia - Amazing nails by Tina! - Nail Salons Near Me - Phoenix, Arizona

I love this salon! Everyone is really friendly, carol did my pedicure and she did a great job and is super sweet!

HOORAYYY!!!! Herbal Nails is officially my neighbor and I could not be more excited. I've been going to their location on Scottsdale Road and Lincoln for the past few years and while it isn't TOO far away, it was just far enough away to make me try closer places when I was feeling lazy or in a time crunch. I have to admit, the last two times that i've gotten my nails done at different spots in the neighborhood, i've had horrendous experiences. BUT NOT ANYMORE, my spot is here and i'm ecstatic as you can tell. They use all natural gel called SNS, have A MILLION colors (it can be overwhelming) and it lasts for 3 weeks minimum. It doesn't ruin your nails and the salon does not smell like chemicals. Trust me, once you go SNS, you'll never go back to paint-on gel. In fact, they do offer acrylic services but have them in a completely separate, closed off room so that the main salon isn't exposed to the fumes. The pedicures are always a dream as well - they squeeze REAL citrus on your legs and have a variety of packages to choose from! The chairs are top quality as well. Love! I'll be back in a few weeks! Also - GO NOW because they're offering 20% off to new customers through the middle of December! WOOT! Holiday nails anyone? read more

Blood blood and more blood. My daughter's nails and fingers were cut not once but during two separate visits with two separate techs. Then she had a reaction to their acrylic. One nail came off-her nail! All her other nails are now lifting from the skin. Doctor visit later-no manicures for a long while. No herbal nails ever! Two stars as manager provided a discount to make things right. read more

Not impressed. Had these dip nails on for one week and they were already chipping and now completely off. I knew the lady was rushing and skipping steps as she was doing them. My dip nails usually last 3-4 weeks (as I've been getting them for 3+ years now) so to have paid $55 and for them to come off in one week is very disappointing. read more

Herbal Nails & Spa - Arcadia - Nail Salons Near Me - Phoenix, Arizona

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Wow! This infection kills!!! Thanks guys- I appreciate this disgusting effect I have on my toe now... read more

Herbal Nails & Spa - Arcadia - A terrible infection - Nail Salons Near Me - Phoenix, Arizona

I was given a gift card from someone who highly recommended this place & let me just say I was very disappointed. I went in for a gel manicure & I was very surprised at how quick they were, I was in & out within 20 minutes, when i left the salon my nails looked nice but they lasted only 24 hrs before they chipped! I went back & asked if they can redo the chipped nail & add an additional coat & they did & not even TWO days later they chipped again!! As a mother, I wash dishes & do laundry & obviously get my hands dirty & it seems like the work I had done can't withhold what I do; which is strange because my regular nail salon last me up to two weeks or more & they're cheaper & take their time. I still have money on the gift card & was told that I should try this place one more time( however I'm hesitant) I will update my review after the next time I go back (if I go back) ~ UPDATE ~ 2/22/19 I went back & tried the SNS last week & as soon as I walked through the door I voiced my previous experiences & asked for SNS because the concerns with the gel that I had. Upon leaving, I asked how long SNS will last & was told 3-4 weeks. The customer service from the receptionist was great, I would give her 5 stars but the NAIL services are the worst I've ever had!!! Attached is the photo of my nails ONE week after service. I will never waste time or money at this place again. read more

Herbal Nails & Spa - Arcadia - SNS one week after service @ herbal nails Arcadia - Nail Salons Near Me - Phoenix, Arizona

Went today for a pedicure and this was the result, avoid. Overpriced for a really bad service. read more

Herbal Nails & Spa - Arcadia - Nail Salons Near Me - Phoenix, Arizona

Overall they do a ok job and have a decent selection of colors but they charge a service fee if you pay by credit card. They try to force you to withdrawal cash from the atm and not just for tip, they want you to pay the whole service in cash. They are charging fees of debit cards too which I believe is prohibited by federal law....It's annoying and very tacky. read more

I am now a two-year customer of Herbal Nails in Arcadia. The staff is always welcoming and conscientious and the technicians are capable and friendly. There are so many choices when it comes to nail salons but I've always received great service and the staff always makes an effort to accommodate my needs (even on short notice) that I would not consider an alternative. Carol and Amanda are my very favorites for toes and nails, respectively. read more

Herbal Nails & Spa - Arcadia - SNS nails in white. - Nail Salons Near Me - Phoenix, Arizona

Eeesh!! They gave me Contact Dermatitis!! I do NOT recommend this spot for anybody for several reasons. Being somebody that regularly gets my nails done since I was a teen well into my mid thirties now- NEVER been allergic to any nail products/gel/SNS of any sort- this place has stopped me from going back. I have gone here at least 10 times in the past for both manicures & pedicures but this visit I made an appointment for a regular manicure.. my tech came to the desk with "SNS" so I didn't have any hesitation to just start up SNS again. My fingers started itching within a few hours. I woke up the middle of the night with them burning and woke up to bumps all over my fingers up to my knuckles. They were filled with clear ooze that you could pop. It's gotten worse over a week now! Saw a doctor and urgent care. Also have to schedule a dermatologist appointment come Monday. Keep in mind that I had to immediately get them taken off the next day- went in and was asked if I ate something I am allergic to!!! I was not offered any refund and of course did not ask for one. I cannot believe the owner or manager did not immediately take a concern and try to offer me a regular manicure if I came back. NOTHING!! Absolutely shocked at the lack of concern over! Will never be back and you were warned. Should bring them my bills after all of this. read more

I got the perfect blush nails here! The salon is very clean and inviting and the technician gave me exactly what I wanted!! Excellent service, atmosphere, and (most importantly) nails every time!!! I would definitely recommend to family and friends read more

Herbal Nails & Spa - Arcadia - Blush nails with glitter accent - Nail Salons Near Me - Phoenix, Arizona

I have been a loyal customer since they opened. The past 3-4 times going has been an awful experience. This last time the nail tech didn't even let me use the restroom, didn't allow my gel nails to dry accordingly and nails started peeling the minute I left the salon. Nail tech was rude as hell. I called the next day to speak to the manager and no return call back. I will never refer anyone there and I will not be returning, I gave them a 2nd chance, he'll a 3rd chance! Good riddance!! read more

Herbal Nails & Spa - Arcadia - Nails peeling - Nail Salons Near Me - Phoenix, Arizona

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I walk in, they welcome me. Thats the one star they earned. I get seated and the lady doing my nails before even saying "Hi" sits down and is on her phone right in from of me for a good 2-3 minutes. She then begins to do my manicure and literally during the filing process she stops to grab her phone AGAIN and starts to use it for a good minute. Believe me I get it sometimes you just have to reply maybe an emergency but at least say something! Anyways so then she finishes my manicure and did a rush job which explains why as you can see in the picture its messy. NOT COMING back for sure! read more

Herbal Nails & Spa - Arcadia - Nail Salons Near Me - Phoenix, Arizona

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Where has Herbal nails been all my life?' Omg ORGANIC snail products?! Yes please! My nails look gorgeous Tracy does an incredible job with liquid gels. And Carole on my toes keeps them looking purdy. This nail salon is the best for organic products! read more

Herbal Nails & Spa - Arcadia - Nails and toes are always red! - Nail Salons Near Me - Phoenix, Arizona

This spot is amazing. Have been getting my nails done here for a couple of years. Staff is always friendly, place is super clean. Not to mention Jackie! who always has my nails looking fresh and clean!! She is amazing at what she does for sure. read more

Herbal Nails & Spa - Arcadia - Nail Salons Near Me - Phoenix, Arizona

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Amanda is the best, I have had my SNS manicures done here for 5-6 months and have never been disappointed. It is a miracle, my nails are in so much better place now and grow so fast! read more

Made an appointment for just a good old fashioned manicure/pedicure. Rude as soon as I walked in. They painted over my cuticles and painted fuzz into my nails. And, best of all, gave me this free huge scratch on my leg at no extra charge! Can't recommend. read more

Herbal Nails & Spa - Arcadia - Nail Salons Near Me - Phoenix, Arizona

Helen did my nails. I bring my own polish when I go. Because I know majority of salons thin out their polish to make you need to come back. Before painting my nails, I watched her turn around and pour thinner into my polish. I asked her what she was doing and she told me that thinner would be better for the polish, but I explained to her that this was my polish not the salons in the thinner makes it chip faster. She continued to pour the thinner into my polish, and painted then painted my nails without base coat. I ended up just paying and leaving as I was so frustrated, I usually really enjoy my time there but I was extremely disappointed. read more

Herbal Nails & Spa - Arcadia - Thin nails - Nail Salons Near Me - Phoenix, Arizona

Worst customer service ever! Was talking in Vietnamese and was saying we were difficult when they were in fact doing a a bad job. read more

Herbal Nails & Spa - Arcadia - We were there 57 mins ago!!! - Nail Salons Near Me - Phoenix, Arizona

I wanted to love this place so much that I came back again to get my previous SNS taken off. I wanted to give my nails some breathing time and just take a few weeks off from getting them done. My nails were filed/drilled (not really sure what it is) so much that they are weak beyond belief. I can confidently say my nails have never been in such poor shape. It's been about two and half weeks since I've gotten them removed, and they are still weak to the point that pressure is uncomfortable - I type all day at work, and I have to adjust my pinky finger to avoid hitting the nail, if that makes sense. I also have indents in my nails from the filing. I have no idea how to explain them, but the pictures should do them justice. All in all, I'm not very pleased with their quality of work, and am already working on finding a different nail salon for when my nails are feeling stronger. read more

Herbal Nails & Spa - Arcadia - Nail Salons Near Me - Phoenix, Arizona

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came in for an acrylic overlay over my natural nails, with gel polish was peeling the very next day. called them and told them the situation. They informed me that I could come in and get my nails fixed on my left hand nail technician tried to blame it on the nail color ??? the very next day my right hand started to peel read more

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I had a great experience there yesterday. Being new to Phoenix, I'm on the search for the perfect nail salon and still trying places around. Walked in on a Saturday at around 3pm and place was busy. It has a very nice bright and open feel, passes along the vibe of being upscale. Great music selection, bottled water, some people were drinking mimosas and strawberries (I didn't get one, nor sure why), hostess was very friendly and so were the employees. Luckily I got seated right away, which was awesome. I just needed a pedicure. Massage chairs are fantastic, the massage that comes with the spa pedicure was also amazing. My technician was good and gave me a great foot massage. Clean tools, good products. She did a great job on my toes. Endless color selection, which is great. I spent a total of one hour there with the spa pedicure. Cost $50. It's pricey for a gel pedicure, but once in a while o think it's worth it to splurge a little bit and feel pampered. I'll be back. read more

I hate doing bad reviews but honestly this make me feel sooo mad, I told the lady to use a nude color at the bottom so that way you can't see my real nail but she just ignore me. I can't believe I know more than her. Plus she told me (on a bad way) that it was going to be $90 dollars. And honestly, I love the way that they did my pedicure but I'm not going anymore. read more

Herbal Nails & Spa - Arcadia - Nail Salons Near Me - Phoenix, Arizona

I've been coming here regularly since the location opened and I am so frustrated. I've been patient for the past year because business all over are having staffing issues and I don't want to make things harder but the techs here are just so rude and not doing a good job on top of it. It's so convenient for me to go here but it's time to find a new place. read more

This is my second time coming to this location, I usually go the the Lincoln location. The Arcadia location just happens to be 5 minutes from my house. Amanda did my SNS manicure today and I will definitely be back to see her from now on. She did an amazing job!! And let me tell you I am the pickiest about my nails they must always look flawless! The owner Beana is a doll too! read more

Herbal Nails & Spa - Arcadia - Nail Salons Near Me - Phoenix, Arizona

I have been so happy with the service here for SNS manicures. I don't want to out my secret that Tony is my favorite, but he is so skilled and has amazing attention to detail. Highly recommend booking appointments. There is a huge selection of colors and the SNS last for well over 2 weeks. read more

Herbal Nails & Spa - Arcadia - Nail Salons Near Me - Phoenix, Arizona

Get a basic nail with no design... gave them a chance a second time with nail design and it's very messy. Rushed.... not happy with $135 spending if nails read more

Herbal Nails & Spa - Arcadia - What I wanted - Nail Salons Near Me - Phoenix, Arizona

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I been here a few times but this has been my one of my favorite experiences thus far. Tom deserves a shout out for his amazing customer service. I came in for a fill and a pedicure. He did exactly as I asked and took his time and did not rush for both the fill and pedicure. I would definitely recommend booking with him! read more

Herbal Nails & Spa - Arcadia - Almond shaped white tip - Nail Salons Near Me - Phoenix, Arizona

This place sucks. No one cares to be kind to their customers. Just want people in and out.

This place deserves 0 stars but it is an option fortunately for this place. My wife went here a week ago or so and had a horrific experience. My wife still has dead skin on her feet that she had to remove herself immediately after coming home from her pedicure. On top of it all this place doesn't know what cuticles are because they didn't make hers all even and pretty like the other places. Don't waste your time and money. read more

Clean and cute salon. Staff here is so friendly and wonderful and they do a great job to make sure you're pleased! This will be my go to salon from now on. read more

I had a terrible experience here. I didn't expect to get exactly what I wanted because it's hard to copy right off a Pinterest picture but what I got was just not good. They seemed so rushed and they were so disrespectful. read more

Herbal Nails & Spa - Arcadia - My terrible nails - Nail Salons Near Me - Phoenix, Arizona

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I don't know if the high turnover here has become the problem, but the service has really gotten terrible! They can't even file nails evenly and then argue if you ask them to correct it. Unfortunately, going to have to find a new establishment to take my whole family to going forward. Have been coming here for years but the service has just really fallen off. read more

I had an amazing experience here today. I booked my appointment same day and they were quick to take me in, even though it was super busy. the girl at the front desk was amazingly helpful (she had dark hair and braids). She helped me through the options available and a chose SNS tips manicure and a Pedicure. I also got my eyebrows waxed, which they squeezed in for me. I had three different nail technicians and they were all great. The nail technician who did the SNS (Leon?) did a GREAT job and was meticulous in application. They look so great and natural. The place is new so the pedicure chairs were new and amazingly comfortable. My pedicure was great and so relaxing. My feet were really gross and dry and it helped a lot. They also did a great job with my eyebrows. I was very happy and the technician listened to my instructions. There's no chemical smell in the building at all, which I really appreciated. Having just moved her from Utah, I'm so happy to have found a great place to get my nails done. read more

Herbal Nails & Spa - Arcadia - So happy with my SNS french tips! Love it. - Nail Salons Near Me - Phoenix, Arizona

Sadly, I am really disappointed with Herbal Nails. Over the weekend, I got pedicures with my sister and even though we had an appointment we waited about an hour before we were seen. Then yesterday, I made an appointment for my friend and I. I wanted to see Tina but sadly she was out of town. I asked for a french tip manicure with dip and my friend wanted a gel mani with a design. My manicure looked terrible. Each nail had a different shape and was extremely uneven. The dip was bumpy and misshaped. Also, typically a very light pink is put for a french mani. My color was so pink that I did not even want to have it be a french manicure anymore as I thought it would look bad. I have added photos. Additionally, my friends design came out horribly. We both were very disappointed especially as the price was so steep. Got them redone at another salon for 1/2 the price!!! Will never come back again unless I am seeing Tina. read more

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I love this nail salon. I was going to the one on Scottsdale and Lincoln for years but they recently opened the Arcadia location that is much closer for me. They seem to always have excellent nail techs. This new location is very pretty inside with big TVs the staff is very kind, i was asked by many staff members "can i get you anything" or "is everything okay". They will be getting a liquor license so it will be perfect for girls night out party or bridal party. They carry every shade of every color that you could possibly think of which was great because you will find a shade for any skin tone, i always ask for help picking a color with approx 17 pedicure chairs and 17 nails/manicure stations which means once it's fully staffed walk-ins will be a breeze. I find this place to be very clean just like the Lincoln location which they take sanitizing and cleanliness very seriously which a big big plus. Because I have had the SNS nails on long enough to say on the rare occasion l brake a nail my real nail is not weak or damaged like acrylic can make your nail. Right now they are offering 20% off the the grand opening which is great deal if you just want to go give it try. They also have a 7 days guarantee so if you have a break or chip or problem they will fix it. I don't think l used this once and it was nice because no questions asked.(just remember your nail color) trust me you will love this place! Adding pictures read more

Stopped by during our family vacation, and we all loved this salon! Everyone was so happy with their service. Instead of getting our mani/pedis before our next trip to this area, we'll come here to start off our vacation right! read more