I bought what looked like an almost new Samsung gas dryer for my daughter at the end of 2025. The…read morefemale staff was accommodating and all appeared good. Just after their 3 month warranty, the machine broke. i contacted the store and to say they were rude, below unprofessional and accepted ZERO help is a generous statement!! They told me they have NO responsibilities and the problem is NOT theirs! RUN don't walk away from this store and their lack of any customer service! If this review saves 1 person from getting hurt by their business practices, it was worth my time in writing it!! I can never recall writing such a NEGATIVE review!!! Save your money and the statement "you get what you pay for" rings true!!

Purchased a Refridgerator that was installed with a door misalligned enough that allowed cold wair…read moreto escape. Reds Appliance made me go through the manufacturer for repairs rather than sending someone out to fix this install issue. This took a lot of time and frustration back and forth with the manufacturer.

Excellent communication and arrived when he said he would…read more Danny was very knowledgeable and let us know we were better off getting a new washer rather than repairing a part which would not solve all the issues that are yet to come from a 20 year old Miele dishwasher. Did not try to sell services. I saved this business and plan to use their services when the time comes. Left a great impression.

Everything went well. Danny is wondetful. He was on time,…read moreefficient, neat and clean and did a great job of replacing the waterline to my refrigerator that had been leaking. I highly recommend D&M Appliance Repair. 5 Stars

had an issue with requesting an invoice and requested a manager. the man- jordan out of the cottman…read moreave philadelphia store- refused to get me a manager and said he was the tv head. complained that i am the customer and i wanted too speak with a manger. put me on hold and i thought a manager got on the phone. pleasant conversation until i said thank you and he said i am the same person you spoke with before. i am not rude or nasty. he lied and said he was the store manager. when i said, i don't appreciate your doing that he said go away and get out of my face. how dare a retail person talk to a customer that way. will never buy there again!! UPDATE- Email to CEO did the trick. I received a call from the DM who totally apologized. Not professional at all he agreed. Will talk to Jordan and take appropriate action. Thank you PC Richards for being responsive.

The service is a total bad joke. The delivered a non working…read morenew $900 Ac that I paid $700 to have installed. After 2 days on the phone I have still not gotten a resolution. Lack of phone staff and hours on the phone waiting to get "help" and then refered to other departments that were non working numbers. BTW don't believe the press 1 to get a callback, Ive done it three times and after hours they never returned 1 call

Been using the shop for years. Owner, Jeff, is terrific. Very knowledgeable. Always diagnoses…read morequickly and accurately. Very reasonable prices. Highly reliable.

Great guy and great service !!! Had my vacuum back to me the same day !! Very nice !!!!read more

Utilized them to fix our dishwasher. They were very prompt and knowledgeable. Recommend them for…read moreappliance repairs.

Several weeks ago my 12 year-old Samsung Fridge (RFG297HDRS) stopped making ice and more recently…read morewater was accumulating and freezing under the vegetable crisper tray. I contacted Premier Service and spoke with Giovanni. I couldn't help but think at 12 years the fridge might need to be replaced. However, Giovanni came over, diagnosed the problems, and repaired both issues, and provided a 90 day guarantee. His fee of a few hundred bucks, was more than reasonable. He further advised that as long as the compressor continues to work there was no reason to think we couldn't get several more years from this fridge. It's very hard to find trust worthy competent service professionals these days, but we found one in Giovanni and his company. I highly recommend Premier Service of NY for any appliance service you may require.

I was pleasantly surprised by my visit today. The shop was not where Google maps placed it…read more Instead search for Karako Suits. The Dewalt shop is next door to it (it must be new since Street View isn't updated yet either). It turned out the saw I'd brought in for a repair was just not properly tightened up and the friendly staff fixed my issue at no charge. It was a truly great experience. The store also has lots of Dewalt merchandise on sale for purchase if you're looking for that.

On May 23rd, I entered into a transaction with Capuano Home Appliance for the purchase of a DCS BBQ…read morefor the agreed upon price of $3,999 plus tax. Upon receiving my DCS BBQ, the item was not fully operation with the rotisserie burner not working, so Fisher & Paykel (manufacturer) was called into fix the item. The repair required 4 visits and was finally completed after a span of 5+ weeks. During this time, the BBQ was disassembled and reassembled as the technician attempted to isolate the issue. Furthermore, during this time modification were made which resulted in poorer working conditions to the main burners. Prior to the 3rd visit we demanded a replacement BBQ, as we were dissatisfied with having to wait and felt the BBQ was a "Lemon", which could only be resolution by replacing the entire BBQ. Our demands were ignored and the company finally completed the repair on July 3rd, and offered to extend my warrantee by 1 year. Upon examining the BBQ, I noticed several washers were missing from the back panel and told them that there offer was not enough, as the BBQ was now refurbished. This complaint was ignored by Fisher & Paykel. At this time, I again reached out to Capuano and told them Fisher & Paykel was not treating us fairly, as we now had a refurbished BBQ which was not part of our agreement, nor was it reflected in the price paid. I explained if they refused to do a full replacement, then we should expect to receive a discount which is appropriate for a refurbished BBQ. The Salesman, attempted to convenience me this was an acceptable outcome, at this point the situation got worse as I felt insulted. When I attempted to reach out to the owner, he never returned my phone calls. Ultimately, Capuano did nothing to assist, although they were the ones that sold me the unit and the only ones with the power to right this wrong. Furthermore, this was not a $200 BBQ and Capuano was compensated nicely for selling such a luxury item, even though the agreement was not upheld. IMO, this was about buying power, that Capuano doesn't do enough business with these companies and has little power when it comes to representing the consumer. My biggest regret, not purchasing this BBQ thru PC Richards, as I know I would have been protected and would not have gone thru such an ordeal. All in all, stay away.....

From the owner: Capuano Home Appliance Sales has served East Farmingdale and Suffolk County since 1983, now part of…read morethe Royal Green Appliance family since October 2025. Our 10,000 square foot Central Avenue showroom pairs the same local team with an expanded brand lineup, including luxury names like Sub-Zero, Wolf, Thermador, Miele, and Viking alongside value brands such as GE, Whirlpool, Frigidaire, KitchenAid, and Bosch. Shop refrigerators, ranges, cooktops, laundry, dishwashers, microwaves, and grills, backed by in-house delivery, installation, and haul-away, plus trade support and financing. Our showroom is renovating now, with the Capuano Appliance Outlet coming soon. We deliver throughout Suffolk County, Long Island, and the New York Tri-State Area.

Seth and Allen were great to work with. I brought another company in to fix my fridge, which was…read morefreezing everything. That company wanted to charge me $900 to fix it. Seth completed the job for 1/5 of that price! Thanks to you, Seth, for such a great job. They're my go-to appliance repair people from this point onward.

I am still waiting regarding my pickup for my washing machine, they still have not taken it and it…read morehas been over five days.. Really disappointed in the service and will tell my friends not to use this company they basically said they had seven days to pick it up and kept saying they were sending someone that day They said they would include haul away for the price.. EDIT 2/19/26: I fear that if I had not written my review, they would not have picked up the washer. Frustrating that I even had to write a review..

They really need to improve their customer service at this location. I've been here a couple times…read moreto pick up online orders and the instructions are always different. It's like they hire people that don't want to work or just rude. Today a woman jumped in front of me in line and said she only had a question to ask the cashier cashier walked off the register to go help this woman on the floor and it was my turn to be helped. No one apologized, no one said anything to me. I just had to stand there and wait. In the future, I am willing to drive further to go to another Best Buy for better service.

If you have an issue involving customer service, don't expect to have it resolved; they will simply…read moresay that they will pass you on to a higher department and that you will hear from them within a week but you will never get a call back. Go to Amazon, B&H or Adorama, they will never fail you.

They are very honest. I called for service and they talked me out of it and made a recommendation…read morefor a new unit that worked out perfectly

My LG oven wasn't working and I needed to get it fixed before Thanksgiving. Oscar was able to come…read morethe same day, assess the problem and fix it in about an hour. He was very courteous and walked through all the potential issues as he opened the oven up. Luckily no additional parts needed to be ordered and he was able to replace a burned out connector for a very reasonable price. The oven has been working perfectly without issue for the past few weeks. Highly recommended.